Total 33 job vacancies by TSA Group

About the Role:

We’re looking for passionate team members to support MyCar, one of Australia’s leading tyre and automotive service providers. In this role, you’ll help customers find the perfect tyres and book fitment appointments. Your day will involve:

TSA Group are looking for an experienced Workforce Analyst to join our team on a permanent basis. The Workforce Analyst is responsible for producing highly accurate daily, monthly and yearly call staffing forecasts. The Workforce Analyst will action changes in our workforce management systems and work with the business to ensure that key tasks performed drive business success. The successful candidate will have a strong attention to detail and thrives in a fast-paced environment.  

What you need to know about the role: 

• This is a permanent full-time position based near any of our offices around Australia!
• Work Monday – Friday between standard business hours.
• Predict and prepare for changes in production, budget, volume and staffing
• Produce highly accurate reports highlighting results across key business drivers, including trends
• Monitoring and revising workforce and business forecasts
• Recognize that workforce planning tasks focuses on outcomes from the planning process, more so than the process itself
• Assign campaigns per group/ line of business
• Action staff changes, including team and employment status changes
• Create accurate rosters that meet the business needs
• Analysis of data and reporting to identify emerging trends and anomalies in order to add value to the end-to-end workforce management process

We are looking for a talented and motivated member to join the Facilities Team in our Bourke Street Office! 

• Reporting to Facilities Manage
• Based on-site 
• Commencing ASAP 
• Permanent Position 
• Must be flexible with roster due to liaising and coordinating with 3rd party contractors 

Facilities Coordinator plans, organises, delivers, and supports all Facilities Services on behalf of TSA and ensures the efficient and effective provision of these services. The Facilities Coordinator has responsibility for the TSA premises and property needs in Australia inclusive of security of premises, maintenance and enhancement of all properties to the agreed organisational standards.   

 What you’ll do: 

• Demonstrate ownership & proactiveness for any facilities related issues observed 
• Supervise and enforce process for facilities management. 
• Adhere to facility policies by contactors and onsite staff  
• Manage the facilities management function  
• Ensure that Facilities Applications development is robust and meets production standards. 
• Deliver a high level of customer service  
• Liase and coordinate with 3rd party contractors 
• Financial recording for all maintenance costs  
• Aid in Development and Implementation of standardised security levels at all of TSA sites. Including Building Locks, Access, Security Cameras, ID cards 
• Manage day to day issues in relation to VIC TSA property facilities.  
• Assist in the management of day-to-day facilities issues for our South Australia TSA Office

The Desktop Support Engineer is part of a highly technical engineering team responsible for providing technical support and maintenance for desktop computing environments within an organization..

This role will be a unique blend of hands-on delivery providing technical assistance to end-users by troubleshooting hardware, software, and network-related issues. Respond to help desk tickets, identify problems, and implement effective solutions to ensure minimal disruption to user productivity. This includes receiving, prioritising, documenting and actively resolving end user requests.

There are a number of technologies that we envision being part of our future, or valuable skills that will make understanding our existing architecture easier. Problem resolution may involve the use of diagnostic and tracking tools as well as a requirement for the individual to give in-person, hands-on help desk advice.

• Reporting to Vice President of Engineering & IT
• Commencing ASAP
• 100% In-Office requirement working Monday – Friday

What will a normal day look like? 

• Provide first line support for all IT related Issues and problem
• Provide technical desktop support to staff including computers, laptops, phones, printers, network patching, Wi-Fi etc.
• Field and prioritise requests from end users in a prompt and courteous manner and work to resolve them
• Escalate requests when required, to the appropriately skilled IT Level 2 or 3 resource
• Perform root cause analysis for Help Desk requests
• Providing configuration management and security compliance for the software and hardware.
• Apply diagnostic tools to aid in troubleshooting as and when required
• Perform post-resolution follow up to ensure user satisfaction and proper problem resolution
• Maintain the IT Asset Register & IT Service desk
• Learn appropriate software and hardware utilised by TSA such as MS Office applications
• Assisting Systems or Database Administrators with IT requests
• Assist team members with tasks as required and outlined in the Project scope
• Developing and updating standard operating procedures and documentation.
• Completing service requests or incidents tickets in support of the business.
• Maintain accurate inventory records for desktop hardware and software assets. Track hardware and software lifecycles, plan for replacements or upgrades, and assist with procurement processes.
• Always be prepared to design and implement security countermeasures, when network vulnerabilities arise.

What’s in it for you? 

• Attractive base salary
• Ongoing support and development 
• Grow in a supportive team environment
• Health and wellness benefits

About the Role: 

As a Customer Service & Claims Consultant you will be the voice representing our insurance partner, IAG, resolving customers motor insurance claims. Your role would encompass supporting customers through this process and commence the repair process and provide an exceptional experience to customers. You will build rapport, and provide a positive customer experience, whilst effectively resolving their enquiry.

This role offers you the ability to build strong connections with your customers, ensuring they are provided with the highest level of customer experience as you support the end-to-end management of their claim. To support your competency in this role, your leaders will provide you with regular coaching ensuring you are set up for success!  

What You'll Be Doing:

• Customer Interaction: Receive and manage customer calls regarding their automotive insurance claims. Build genuine rapport, provide a positive experience, and resolve their inquiries efficiently.
• Outbound Calls: Reach out to third-party businesses to arrange repairs and assessments for automotive claims.
• Relationship Building: Establish trust with customers, managing their claims with a personal touch and ensuring their needs are met with care and precision.
• Collaboration: Work with suppliers and repairers to validate and process claims. Keep detailed records and manage expectations effectively.

The Line of Business:

As a Sales & Service Team Leader for our client IAG, you will be responsible for managing a large team representing one of IAG's most trusted insurance partners, NRMA. You're team will form new relationships with customers and strengthen existing ones by discussing a range of policies, educating them to make informed decisions on protection and prevention.

You will be responsible for the maintenance and delivery of:

• Providing continuous coaching and feedback to enhance each team member’s capability  
• Analyse and manage the campaign to ensure ongoing success  
• Manage team members schedule adherence  
• Confidently manage all team productivity and service metrics  
• Conducting data deep dives to share with external stakeholders  
• Create an ongoing team culture that reflects the TSA Ways  
• Driving productivity and high quality, with attendance as a key focus

Who You’ll Work With

As a Claims Consultant, you will be the voice representing our insurance partner, IAG. You'll play a crucial role in resolving major property damage claims, from natural disasters like flooding and fires to everyday claims and account upkeep with IAG.

This is your chance to build strong connections with your customers, ensuring they receive the highest level of customer experience as you support the end-to-end management of their claims. Plus, you’ll receive regular coaching from your leaders to ensure you’re set up for success!

What You’ll Be Doing