Total 16 customer experience manager job vacancies in Australia

We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred and/or 5+ years of demonstrated successful software sales, preferably B2B5
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

We’re looking for a Marketing Automation Manager, APAC to join Procore’s global Marketing Automation team. In this role, you’ll help us fuel our inbound funnel by delivering best-in-class marketing campaigns and building automated programs to nurture prospects and retain customers. You’ll own, maintain, and scale our marketing automation platforms, including audience segmentation, data cleansing, privacy and compliance, and system optimization. In this role, you’ll be responsible for supporting and scaling marketing campaigns in our ANZ region, working cross-functionally to execute, operationalize, and measure their impact. Your primary goal will be to enhance our campaign effectiveness and streamline automation processes, ultimately driving business growth across the region.

As a Marketing Automation Manager, APAC, you’ll partner closely with regional stakeholders in Campaign Management, Field Marketing, Marketing Operations, and Sales Operations to maximise our campaign effectiveness and deliver high-quality leads to our sales partners. You’ll use your analytical skills to define operational processes and implement technical solutions in Marketo and Demandbase to support the pipeline goals of the marketing department.  

This position reports to our Senior Manager, Marketing Automation and can be based remotely in Australia or in our Sydney office. We’re looking for someone to join us immediately.

What you’ll do:

• Execute on all global email campaigns, nurture programs, and Account-Based Marketing initiatives in Marketo and Demandbase, including audience segmentation, testing, deployment, and continuous optimization.
• Manage our marketing database, ensuring data hygiene, compliance measures, accurate tagging, and troubleshooting any data issues between Marketo, Demandbase, Salesforce, and other MarTech systems.
• Collaborate with the ANZ Campaigns team on the ideation, implementation, and measurement of omnichannel nurture strategies to maximize activation, engagement and retention across the entire prospect-to-customer journey.
• Gather and communicate comprehensive reporting on marketing campaigns, covering metrics from webinars, events, advertising, email, and web traffic performance to make data-driven decisions on marketing campaign strategies.
• Identify opportunities to tailor global processes for regional needs, implementing solutions to accommodate our unique APAC market requirements.
• Act as the subject matter expert on Marketing Automation and teach other team members best practices.  

What we’re looking for:

• Bachelor's Degree in Marketing or Business, or comparable work experience.
• 7+ years of experience in a Marketing Automation, Email Marketing, or Marketing Operations role, preferably in a B2B SaaS capacity.
• Expert-level experience in Marketo, including familiarity with system administration and managing system integrations. Marketo Certified Expert certification preferred. 
• Experience managing an ABM orchestration platform, such as Demandbase or 6Sense.
• Experience with reporting on email campaign and program performance and providing insights and recommendations to senior management. 
• A critical thinker who is highly organized and detail-oriented.
• Strong communication and collaboration skills, with the ability to work effectively across different teams and levels of the organization.
• Comfortable with editing and optimizing HTML/CSS for email templates.

We are looking for a Manager, Solution Specialists to join our dynamic team. This leadership role will oversee a team of Solution Specialists who are product champions and subject matter experts, ensuring that our customers fully realize the value of our platform. The ideal candidate will have a strong background in both managing teams and working in a technical, customer-facing capacity. This role is critical in driving our growth by developing and managing a team that supports sales initiatives, drives customer adoption, and champions product solutions.

This role is based in Sydney, Australia, and we are looking for someone to start immediately. 

What You'll Do:

• Lead and Develop a High-Performing Team: Recruit, train, mentor, and manage a team of Solution Specialists to support our sales organization and customers effectively. Foster a culture of high performance and accountability.
• Drive Sales and Customer Success: Collaborate with the sales team to drive deal closure by providing technical expertise and developing strategic account plans. Work closely with customers to understand their needs and help them achieve business performance gains using our platform.
• Product Expertise and Advocacy: Serve as the primary subject matter expert for our product suite, particularly in specialized areas such as Financial Management. Ensure the team is equipped with deep product knowledge and best practices for demos, objection handling, and ROI discussions.
• Process Improvement and Reporting: Establish and refine processes for tracking team involvement in the sales lifecycle, forecasting, and improving internal communications and reporting.
• Cross-Functional Collaboration: Work closely with Product Management, Product Marketing, and Customer Success teams to ensure customer needs are met and provide feedback on product development. Partner with Sales Leadership to develop strategic plans for account growth.
• Drive Product Adoption: Collaborate with Customer Success Engineers to drive product adoption, reduce churn, and identify cross-sell opportunities within existing accounts.

What We're Looking For:

• Educational Background: BA/BS degree or equivalent experience.
• 5+ years in technical B2B sales, with SaaS experience preferred.
• 3+ years in a management or leadership role, ideally overseeing a technical team.
• Proven experience in managing sales processes and driving team performance.
• Strong technical aptitude with experience using CRM tools (Salesforce preferred), MS Office, and Google Applications.
• Ability to lead and inspire a team towards peak performance.
• Experience with complex sales cycles and understanding of enterprise technology environments.
• Strong consultative selling skills and ability to build trusted relationships with customers.
• Experience in the construction, financial technology, or similar industries is a plus.

We’re looking for a Customer Success Engineer to drive the success of Procore’s strategic mid-market customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Melbourne, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred

 We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

We’re looking for a SMB Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 2+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• BA/BS or equivalent experience preferred
• 5+ years of demonstrated successful software sales, preferably B2B
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Proficiency with Microsoft Office products and online collaboration tools
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

Procore Technologies is a leading construction management platform. Our services connect every project contributor with solutions built specifically for the construction industry across all segments. We are transforming the construction industry by improving the lives of construction professionals through innovative technology supported locally in Australia with over 160 employees. 

Exciting Developments in Australia and New Zealand

Procore is enhancing its services in the ANZ region with the introduction of a new Data Zone in New Zealand and an Application Zone in Australia, both coming in 2025. Customers will benefit from greater control over their data, application hosting location, and a more seamless experience when managing construction projects. These enhancements reflect our ongoing commitment to providing a consistent and reliable platform for data storage and application processing experience here in the ANZ region.

Role Summary

We are seeking an experienced Enterprise Account Manager to join our expanding team in the ANZ region. In this role, you will have the exciting opportunity to drive growth and shape the future of construction technology in Australia and New Zealand. Your responsibilities will include increasing adoption of Procore's solutions, expanding market penetration across top enterprise accounts, and building lasting relationships with key stakeholders in the construction industry

Key Responsibilities:

• Cultivate and maintain strong relationships with enterprise clients in the ANZ region.
• Identify and capitalise on opportunities to expand Procore's solutions within existing accounts and new prospects.
• Leverage your understanding of construction processes to align Procore's offerings with clients' specific needs.
• Serve as a trusted adviser by understanding clients' business objectives and demonstrating how Procore's technology can achieve their goals.
• Collaborate with internal teams to deliver customer success and influence product enhancements.
• Provide regular forecasts and updates on account status, growth metrics, and market trends in the ANZ region.

Qualifications:

• Minimum of 7 years in technology sales or business development, preferably with experience in SaaS solutions for the construction industry in large Enterprise clients
• Strong understanding of construction industry practices, workflows, and technology adoption in Australia and New Zealand.
• Exceptional communication, negotiation, and presentation skills with a proven track record of exceeding sales targets.
• Self-motivated, proactive, and results-driven with a passion for innovation in construction technology.

Procore Technologies is a leading construction management platform. Our services connect every project contributor with solutions built specifically for the construction industry across all segments. We are transforming the construction industry by improving the lives of construction professionals through innovative technology supported locally in Australia with over 160 employees. 

Exciting Developments in Australia and New Zealand

Procore is enhancing its services in the ANZ region with the introduction of a new Data Zone in New Zealand and an Application Zone in Australia, both coming in 2025. Customers will benefit from greater control over their data, application hosting location, and a more seamless experience when managing construction projects. These enhancements reflect our ongoing commitment to providing a consistent and reliable platform for data storage and application processing experience here in the ANZ region.

Role Summary

We are seeking an experienced Enterprise Account Manager to join our expanding team in the ANZ region. In this role, you will have the exciting opportunity to drive growth and shape the future of construction technology in Australia and New Zealand. Your responsibilities will include increasing adoption of Procore's solutions, expanding market penetration across top enterprise accounts, and building lasting relationships with key stakeholders in the construction industry

Key Responsibilities:

• Cultivate and maintain strong relationships with enterprise clients in the ANZ region.
• Identify and capitalise on opportunities to expand Procore's solutions within existing accounts and new prospects.
• Leverage your understanding of construction processes to align Procore's offerings with clients' specific needs.
• Serve as a trusted adviser by understanding clients' business objectives and demonstrating how Procore's technology can achieve their goals.
• Collaborate with internal teams to deliver customer success and influence product enhancements.
• Provide regular forecasts and updates on account status, growth metrics, and market trends in the ANZ region.

Qualifications:

• Minimum of 7 years in technology sales or business development, preferably with experience in SaaS solutions for the construction industry in large Enterprise clients
• Strong understanding of construction industry practices, workflows, and technology adoption in Australia and New Zealand.
• Exceptional communication, negotiation, and presentation skills with a proven track record of exceeding sales targets.
• Self-motivated, proactive, and results-driven with a passion for innovation in construction technology.

We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment

We’re looking for a Senior Manager, GTM Effectiveness to join Procore’s global marketing team as a groundbreaking leader. In this role, you’ll be responsible for synthesising Procore strategy, go-to-market motions, and growth opportunities to coach, collaborate, and advise go-to-market teams on industry, persona, and customer challenges.  

As a Senior Manager, GTM Effectiveness you’ll collaborate with the extended marketing, sales, and customer success teams to determine impactful resources required for rolling out GTM programs. You will be accountable for identifying go-to-market team needs, establishing effectiveness plans, coordinating delivery with sales & customer success stakeholders and the revenue enablement team. You will also be responsible for coaching sellers and customer success individuals with the effectiveness activities you’ve designed. You will leverage your deep customer, industry, and sales expertise to help go-to-market teams be confident and competent to drive revenue and customer experience.

This position is located in Sydney, Australia and reports into the GTM Effectiveness team as part of the GTM Enablement organisation.

What you’ll do:

• Create a plan focused on execution of high-impact training programs targeting industry knowledge, trends, business outcomes and how Procore can solve our customers’ challenges. 
• Establish relationships with industry strategy to understand overall strategic direction ensuring GTM Effectiveness plan aligns and supports the strategy.
• Partner with sales and success leadership to identify strengths, understand the gaps, and decide how to fulfill the areas for development. Determine GTM effectiveness priorities with sales & CS stakeholders.
• Build a trusted relationship with sellers, customer success, and leadership. Partner closely with leadership to ensure programs are translated into key learnings and thorough adoption and application is occurring with our sellers.
• Collaborate with marketing to understand campaign roadmap and timeline to ensure sales and CS are prepared for the appropriate customer facing engagements. Train sales and CS on customer talk track including value prop messaging and business outcomes impacted.
• Communicate GTM Effectiveness strategy and associated KPIs to stakeholders. Aggregate sales team feedback and insights from customers to refine content strategy and GTM Effectiveness plans. Share this insight with industry strategy teams.
• Alignment of ongoing regional training events to Procore strategic plan and technical sales messaging/focus.
• Deliver outcome-focused training to our internal sales & CS teams.  
• Individual coaching for reps on deals and approach to customers
• Leverage SMEs (Successful reps, CSMs, Competitive experts) to scale critical knowledge to sales & CS.
• Train sales & CS on value to customer for release updates.
• Support onboarding program as a presenter, focusing on industry, customer pressure, value of Procore.
• Develop closed feedback loop with sales & CS for ongoing real-time learnings.

What we’re looking for: 

• BA/BS or equivalent experience
• Proven experience in sales and / or sales training, preferably at a SaaS company
• Able to influence and establish credibility with sales and customer success leadership
• Experienced in facilitation, training, and coaching sales professionals with previous experience in a sales role
• A deep connection to the construction industry and or the con-tech landscape is a plus
• Exceptional interpersonal, communication, and presentation skills
• Ability to develop and execute on program plans, including project schedules and budgets
• Ability to communicate complicated information in a clear, concise and actionable manner that sales can relate to and is meaningful to customers 
• A proven track record of developing programs that measurably increases sellers’ skill sets and delivering qualifiable impact on company revenue 
• 4+ years of relevant experience in sales operations or enablement supporting a fast-paced, B2B SaaS environment

We’re seeking a Technical Marketing Manager to join Procore’s Technical Marketing team as a groundbreaking leader supporting Go To Market (GTM) in the APAC region. In Technical Marketing we are building a new function to enable our sales organisation with deep product knowledge and to build content, tools, and templates that drive market awareness and adoption of our solutions. 

As a Technical Marketing Manager (TMM) you are a primary expert in your assigned functional product area and a strategic partner and leader in driving field awareness. The TMM ensures that sales and customer success are fully equipped to sell the Procore platform. A superstar TMM is passionate about supporting fellow Procorians and collaborates closely with colleagues in product marketing, product management, and sales. 

The Technical Marketing Manager’s primary responsibility in the APAC region includes running the successful delivery of field readiness programs. As a true subject matter expert and conduit to Product Management, you play a key role in driving both strategic and tactical product direction within the Procore ecosystem.

Technical Marketing Managers provide functional and technical expertise and leadership to the field through the following programs:

• Product Content 
• Knowledge Sharing Sessions
• Product Release Update Programs
• Procore Groundbreak and construction industry events
• Next Level Webinars for new products and solution investment areas

This role is Sydney based and reports into the Director of Technical Marketing.

What you’ll do:

• Create powerful story narratives that visually communicate the value of Procore products and platform to employees and customers in APAC, such as videos, screenshots, demos, or webinars. 
• Configure and stage product instances to bring value based use cases to life.
• Lead field readiness efforts for new product features, new SKU’s, product investments and acquisitions to build knowledge and confidence in the Procore platform.
• Engage with Product Management, Product Strategy, Solutions Marketing, Sales, and Customer Success, aligning strategic and tactical planning for Procore solutions.
• Assess the needs for new region specific content, tools, templates, project plans, training and methodology documentation
• Work with the sales and customer success ecosystem to identify gaps in Procore solution knowledge and develop strategies to close those gaps
• Keep the sales and customer success ecosystem up-to-date on new features and appropriately communicate impact to customers and project resources

What we’re looking for:

• Three or more years of experience in Technical Marketing, Sales Engineering/Solution Consulting, or similar relevant experience required
• Presentation Skills: background in presenting, facilitating and creating presentation materials on a large scale with multiple audience types, including delivery in live, virtual, classroom, and recorded environments.
• Production Skills: Strong writing, video, photo editing, and/or demo creation experience.
• Experience working across an organization representing the interests of customers, sales, and customer success
• Experience leading change for a product area within a matrixed team/organization
• A deep connection to the construction industry and or the con-tech landscape is a plus
• Desire to grow and develop into new product areas and the broader Procore platform
• Ability to travel up 20% of the time

We’re looking for a Customer Success Manager, Commercial to build, retain, and grow our mid-market client base. In this role, you’ll work closely with Procore’s Install-Based Sales team and Account Executive teams, applying best practices and solutions to ensure clients can successfully achieve their individual business goals and objectives.

As a successful Customer Success Manager, Commercial you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting partnerships and delivering custom ROI analysis for your client base. You’ll deliver industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will be based in Sydney. We’re looking for someone to join our team immediately.

What you’ll do:

• Gain a strong understanding of best practices relevant to retaining and growing accounts within a personal portfolio while mitigating risk
• Develop and execute on-account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for client
• Build trust and create meaningful relationships among champions and key executives within each account
• Ensure clients understand the value Procore delivers to their business by conducting virtual or on-site business reviews that mirror their business goals and objective
• Identify and forecast risk as well as growth opportunities within the portfolio
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors
• 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• 2+ years of account management experience, preferably in a Saas environment
• Bachelor’s degree is preferred or equivalent work experience
• Strong empathy for customers and passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Innovative, persuasive, creative, and have a genuine curiosity in their client's business
• Goal and results-oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change
• Must work well within a team environment
• While this isn’t a sales role, previous sales experience a plus

As Procore embarks on the next phase of growth we are looking for a Sales Development Manager that will lead a team of SDRs to help win the Enterprise segment in ANZ. You will partner cross functionally to execute a successful enterprise prospecting strategy that delivers quality pipeline to our team of Account Executives. Implementing industry specific Sales Plays that target the different sub verticals will be key to ensuring a scalable pipeline strategy across our ANZ enterprise territory. 

This position will report to the Director, Sales Development and will be based in our Sydney office. 

What you’ll do:

• Lead a small team of Sales Development Representatives (SDRs) to generate high quality sales opportunities that result in Closed Won ARR for Procore in region. 
•  Collaborate cross functionally with our enterprise selling team consisting of Sales Director, Account Executives, Solution Engineering, Customer Success, Marketing & Product Specialists 
• Conduct regular coaching sessions with SDRs to elevate their mastery in SDR & career progression to future roles 
• Exceed quarterly team quotas for pipeline & ARR and provide timely and accurate forecasts to Sales and SDR Leadership
•  Provide training and support to the SDR team to better understand the Sales Development role, Procore’s products (industry, market, proposition), and best practices for outbound prospecting in enterprise.
• Educate & inspire SDRs to build a career in tech and Procore
• Implement optimisation initiatives that lead to productivity and efficiency gains across sales stage conversions, average sales price, sales cycle & close rates
• Work with other SDR Managers, SDR Director & Sales Coach in region to achieve mutual success for ANZ.

What we're looking for:

• Individual with high standards who strives for excellence & mastery
• Strong communicator with presence to build trust cross functionally
• Values alignment to Openness, Optimism and Ownership 
• 2+ years experience in winning the enterprise segment/developing enterprise GTM
•  3+ years Management experience with demonstrable success in hiring, developing & promoting early career professionals 
• Willingness to lead from the office 3-4 Days Week

We’re looking for an APAC Brand Marketing Manager to join our Global Brand Marketing team to own, support and execute the global brand strategy across the region (primarily Australia & New Zealand). 

As the brand expert for APAC, you will work closely with other marketing teams such as ANZ Field, Industry and Product Marketing, global brand and audience teams, and external vendors as required.

You will report directly to the VP of Brand Marketing. This full-time position is a hybrid, hands-on role based in our Sydney office and requires in-office attendance at least 3 days a week. This is a 12-month Maternity Leave Contract position and we are looking for someone to join our team immediately. 

What you’ll do:

• Own the validation, implementation and enablement of all global brand elements and campaigns in APAC. 
• Support an all-audience/omnichannel campaign in line with Procore’s corporate strategy, and serve as the APAC brand connector to other core marketing programmes.  
• Work closely with Field Marketing, Product, Sales and Customer Success teams to map out local requirements, and with global teams to ensure alignment and scale of core brand programs and campaigns. 
• Co-develop and deliver brand-centric KPIs, and share results with the broader organisation via regular reporting to demonstrate how global brand programmes are having an impact regionally.
• Design and build scalable processes, in collaboration with local ANZ and global teams that enable the efficient and effective application of Procore’s brand to meet local market needs. 
• Lead external vendor support by owning the budgeting, recruitment, enablement, and ongoing management of agencies and freelancers across APAC, as required.
• Support ad hoc brand requests (social media, campaigns, PR, for example) in region.
• Contribute to planning and execution of APAC Groundbreak 2025. 

What we’re looking for:

• Bachelor’s degree is preferred or equivalent work experience.
• 10+ years of experience performing a Brand Marketing role
• Strong project management and stakeholder management skills
• A “Get-Stuff-Done” attitude. Someone willing to roll up their sleeves and execute swiftly.
• Creatively minded and strong storyteller. Construction is a challenging industry to be creative. Can you push the boundaries and bring life to industry topics?
• Excellent verbal and written communication skills.
• Experience working in the SaaS/B2B/high-tech industry is advantageous.
• Knowledge of the construction industry is advantageous.

Why you’ll love it here:

• Play a direct role in building the software that builds the world.