We’re looking for a SMB Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing SMB accounts while also leveraging your understanding of Procore’s products and processes to maximise renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base.
This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.
What you’ll do:
- Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
- Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
- Research accounts, identify key champions, generate interest, and obtain business requirements
- Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
- Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
- Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
- Achieve or exceed monthly and quarterly targets
- Coordinate internal resources to solve client’s issues and execution of service agreements
- Periodic travel to client onsite visits
What we’re looking for:
- BA/BS or equivalent experience preferred
- 2+ years of demonstrated successful software sales, preferably B2B
- Experience using a consultative, solution-based sales methodology desired
- Proven record of success in an inside sales based selling model
- Ability and resilience to work in a fast-paced sales environment
- Ability to develop trusted relationships
- Post-sale revenue expansion experience preferred
- Proficiency with Microsoft Office products and online collaboration tools
- Experience with CRM and opportunity management systems, preferably Salesforce.com
- Proven ability to develop and manage pipeline and forecasting
