We’re looking for a Customer Success Engineer to drive the success of Procore’s strategic mid-market customers. In this role, you’ll be the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realizing business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.
As a successful Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximize the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology.
This role is based in Melbourne, Australia and reports into Manager of Customer Success.
What You’ll Do:
- Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
- Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
- Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
- Drive in product demonstrations and coordinate multiple technical resources, both internal and external
- Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
- Foster a positive team culture by supporting and mentoring your fellow Procorians
- Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
- Develop a mastery of Procore’s products, professional services, and industry best practices
- Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices
What we’re looking for:
- Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
- 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
- Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
- Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
- Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
- Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
- Experience acting as a technology evangelist
- Able to operate in a fast-paced, diverse, innovative environment.
Stand Out Experience:
- Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
- Previous experience as a construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred
