Total 41 quality assurance manager job vacancies in Australia

NRMA Ocean Beach Holiday Resort, will become your new home-away-from-home, nestled between the bush and the absolute beachfront.  Ocean Beach Holiday Resort is located just 90 minutes North of Sydney but is a world away, on the picturesque Central Coast at Umina Beach.

Our extensive Resort offers a large range of camp/caravan sites and diverse accommodation options, from beachfront townhouses, to safari tents and our stylish glamtainers!  Nestled right on the beach we offer a multitude of facilities for the young and young at heart; resort style pools, a splash park, year rounds kids club including the Bear Grylls Survival Academy, tennis and an onsite café.  This is a pet friendly park.

What you will do:

Reporting to the Regional Director Operations, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident and absolute 'all round' resort leader, as this varied role will see you, build and maintain successful relationships and continue driving a positive culture amongst the team to enhance guests and key stakeholder relationships.  You will provide a versatile approach in leadership and support and in all areas of park operations, from group bookings, to daily strategic and operational leadership.

What You’ll do

• Oversee and take accountability for the smooth running of the Resorts day to day operations
• Ensure an amazing, guest experience, immaculate product and continue to drive the customer journey
• Maintain appropriate levels of employees in all areas of the Resorts operations and ensure the Resort is structured effectively in order to exceed guest service
• Oversee asset management focusing on the protection and preventive maintenance of key assets and buildings
• Manage financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establish, monitor and manage key business performance indicators
• Monitor and maintain a high standard of safety of all guests, visitors and employees
• Manage and develop employees of all levels

What you will bring:

• Previously managed or held an extensive senior role in a holiday park, resort, hotel, or similar tourism related role
• Proven experience in leading successful teams through building and maintaining a positive culture
• Previous engagement with first nations communities and stakeholders 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential
• Previous oversight in managing properties with food concepts, or events will be highly regarded
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational leadership team who are hands on, confident and have a passion for delivering outstanding guest relations
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
• You walk the talk and can communicate to and manage teams at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

What you will do:

Reporting into the Senior Manager Marketing and Digital, you will contribute to the delivery of the organisation’s digital marketing strategy to ensure that we are sufficiently and appropriately represented across digital channels, as well as accountable for the delivery of lead generation and commercial targets.

Key tasks include:

• Managing relationships with key stakeholders, media and advertising agencies
• Implementing search initiatives, or work with SEO/SEM Specialists to drive online traffic to the organisation’s website and other digital assets
• Be accountable for performance media budgets with key stakeholders in the marketing team
• Developing the digital marketing strategy in support of the broader marketing plan
• Managing media agencies planning team regarding MBAs and invoicing
• Measuring and report on the effectiveness of all campaigns with the intention of developing insights.

This is a 12 month maternity leave contract.  We envisage that the successful candidate will commence in early-mid-June. 

What you will bring:

• 3-5 years’ experience in similar digital marketing and/or media roles
• Track record in strategic development and implementation of performance strategies that have had a demonstrable impact on commercial outcomes
• Strong stakeholder management and communication skills
• Significant experience with performance media and campaign performance metrics with a focus on revenue outcomes
• Advanced use of Google Analytics and Google Data Studio for analysis and reporting.
• Experience in briefing and managing media agency requirements

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations people, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

What You’ll Do

SIXT Australia is on the lookout for a full time permanent Account Manager for Queensland to join our SIXT Sales team. 

Reporting to the Head of Sales, you will be responsible for the management of a portfolio of corporate accounts and the sourcing of new business opportunities. The role will also look for opportunities to grow incremental business from existing accounts and move where possible from secondary preferred to primary preferred supplier.  

This role is open to candidates in Sydney and Queensland. We offer a hybrid work arrangement with the opportunity to work from our Sydney CBD, Sydney Olympic Park or Coolangatta offices and from home.

Your key responsibilities will include:

• Identifying new business opportunities in the QLD car rental sector and managing a portfolio of existing accounts
• Preparing sales submissions, reports, tenders and presentations
• Proactively working with Franchisees to win national business
• Working with TMC’s to support and win corporate accounts
• Collate and analyse data on industry trends to underpin analysis of existing and potential growth opportunities within your accounts
• Assessing viability/financial impact of acquisition targets and new opportunities
• Work with the different states to ensure all business opportunities are coordinated across Australia for any national accounts
• Retaining corporate portfolio at profitable margins or re-negotiate
• Secure profitable business in line with the company’s profit contribution margin guide

What You’ll Bring

• Minimum 3 years Account Management or sales experience in a B2B sales lead organization
• Proven ability to develop and maintain strong relationships with key corporate & industry partners, other industry associations, operators and trade partners
• Excellent planning and organisational skills
• Demonstrated effective usage of interpersonal skills along with communication style to influence others
• Proven ability to exceed customer expectations in terms of the service and quality of product offered
• Ability to travel nationally as required

All successful applicants will be required to complete a National Criminal History Check.

What’s In It For You?

At SIXT Australia, we offer more than just discounts – though you get those too! To ensure our employees feel valued, empowered, and celebrated, we provide a range of benefits, including: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more! 
• Discounts on all NRMA insurance products including car, home & travel 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Employee Referral Program where you may be eligible for a $2,000 referral bonus payment

Know You Belong

At SIXT Australia, we celebrate and welcome diversity, working together to create an inclusive workplace where our people feel respected, heard, valued, and connected, regardless of background or experience. We welcome people from all walks of life, embracing unique perspectives. 

If you’re ready to rev up your career, we're excited to hear from you. Join Team Orange today!

SIXT Australia is on the lookout for an Area Manager to join the team in the Moreton Bay Region.

The Area Manager is responsible for providing support in major areas of the business. Your responsibilities include: 

• Managing all staff to achieve maximum efficiency 
• Daily meetings with operational team to set daily focus 
• Ensuring the location is supported with rentable fleet and drive utilisation targets accordingly 
• Supporting staff by working on the front desk or any part of branch if required 
• Creating and maintain a positive working environment that promotes open communication and empowerment 
• Driving change and company initiatives 
• Ensuring all staff fully understand their role and how their performance is measured 
• Generating excitement and passion in customer service initiatives through open communication and sharing of best practice 
• Ensuring that employees are adhering to safe work practices and HSE compliance 
• Ensuring all relevant policies and procedures are implemented 
• Making positive steps to understand the nature of the operations on their site and understand the potential hazards and risks associated with the business 

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team at Sydney Airport. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

Do you have experience in leading a team and the ability to work as part of a Resort Head of Department team?  NRMA South West Rocks Holliday Resort is seeking a Full Time Permanent, Grounds and Maintenance Manager!

What you will do:

• Attend an contribute to Head of Department meetings.
• Ensure the Grounds and Maintenance team have direction daily and receive any training and development that may be required. 
• Preparation of Grounds and Maintenance team members rosters ensuring adequate coverage as required 
• Ensure equipment such as, tools, lawnmowers and heavy equipment are serviced and maintained 
• To manage the team and all resources in a cost-effective manner and operate the department within budget. 
• Ensure and maintain a safe environment for our employees and guests 
• To wear your uniform with pride – you are happy to get your hands dirty to support you team and go the extra mile with a smile on your dial to assist our guests 
• Incidental customer service assistance with minor maintenance repairs across our caravan and camping sites, cabins, amenities and other facilities.
• Assist the team to service water park and pools - cleaning, dosing, water balance, repairs and maintenance as required
• Assist with on site projects, basic mechanical repairs and painting as required.

What you will bring:

• Experience in leading, influencing and bringing out the best in a team
• Trade qualification (or similar) s a bonus but not necessary
• Hands on experience in maintenance of plant, gardens and in operating related equipment/machinery 
• A can-do attitude and an ability to flex style depending on your ‘customer’ 
• Knowledge and understanding of basic hygiene requirements and safe working procedures.
• Be hardworking, energetic, enthusiastic and possess a high level of physical fitness.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

We are currently seeking a Product Manager - Roadside Assistance who will be responsible for driving the development and execution of our product propositions for the B2B or consumer segments.

You will play a crucial role in shaping and delivering our product offerings, including packaging and pricing, in line with our objectives and underpinned by customer and market insight. A key aspect of the role is to drive the development of our roadside proposition and other mobility services, through a customer centred design test and learn approach, and developing the go to market strategy including pricing and acquisition of the proposition.

The role offers the flexibility to work from home and across all offices with attendance at our Sydney Olympic Park and Sydney CBD offices as agreed and required for the role.

In this role you will be responsible for: 

• Overall, driving product, pricing and proposition decision-making for NRMA roadside for the B2B or consumer segments
• Monitoring and analysing key performance metrics to evaluate the success and impact of product propositions
• Identifying areas for improvement and optimisation, and implement strategies to enhance product performance and profitability
• Monitoring and assessing market trends and competitor movements. Understand the competitor landscape and environment
• Generating customer/business insights. Understand business behaviours and trends through data insights, and market segmentation
• Modelling various pricing options to determine the right pricing approach during the product lifecycle
• Understanding the product mix, margin and costs and how this impacts the pricing structure and customer lifetime profitability and identify changes
• Developing a pricing toolkit that will include tactical and strategic pricing options across the portfolio
• Developing and executing a strategic roadmap for product propositions, aligning them with the overall business objectives
• Collaborating with stakeholders to prioritise initiatives, set goals, and establish timelines for proposition development and launch
• Co-designing concepts, and prioritise concepts based on desirability, feasibility and viability
• Validating GTM strategy with customers through test and learn prototype
• Producing high-level requirements and collaborate with the delivery team to produce detailed requirements and support the implementation of change
• Collaborating closely with cross-functional teams, including marketing, sales, technology, and operations, to ensure seamless execution of product propositions
• Ensuring effective product launches and provide support to sales and marketing teams to drive customer adoption and revenue growth

• Are you a Digital Marketing Manager or Performance Media Specialist who is ready to embark on a new journey with one of Australia’s leading brands?
• Are you passionate about a role that drives efficiency and effectiveness for paid media spend, analytics, reporting, collaboration with marketing teams and stakeholder management?
• 12 month maximum term contract opportunity with hybrid work arrangements available

We are seeking an experienced Performance Marketing Manager to join the NRMA’s Brand and Marketing team on a 12 month parental leave maximum term contract. This role is responsible for performance media lead generation for all NRMA Roadside & Membership products in collaboration with key marketing, digital and product teams and managing performance marketing campaigns and reporting with the media agency.

This role will also provide a high level of support and consulting to the digital and marketing teams across the NRMA group of companies to assist with developing excellence in customer journeys, online customer experience, and to lead and build culture and processes that enable a customer first mindset and data led decision making to achieve business objectives.

Specifically, you will be required to:

• Contribute to develop and maintain Performance Marketing strategies for all product areas including the development of annual plans that define budgets, strategies and KPIs
• Manage a performance media budget
• Work collaboratively with stakeholders within the wider marketing group and more broadly across the business including providing support on strategy and budget
• Develop consistent test and learn frameworks encompassing targeting, ad copy, ad design and landing page variations
• Manage media agencies to develop & implement SEM campaigns
• Monitor SEM performance daily and weekly as required and host monthly performance review and planning meetings with internal stakeholders and media agency
• Define and implement KPI’s that are consistently understood and shared across agencies and the business
• Keep up to date and provides thought leadership to team e.g., emerging digital strategies and available tools, including social media marketing, attribution, and programmatic media buying
• Ensure ongoing optimisation of established campaigns versus new tests
• Establish frameworks, track and analyse performance of our media/digital channels & investments including interpretation and reporting of trends, recommendations and insights to optimise future performance
• Responsible for data visualisation through Data Studio, reporting and presentations, delivering compelling representations of data that tell a story
• Work with the digital team to ensure that site tracking is in place to optimize campaign traffic conversion and ROI measurement of all campaign activity
• Manage financial budgets alongside forecast trackers, internal finance team, media planning team and media agency as well as managing aged debt for both performance and all internal teams
• Manage the media agencies planning team regarding MBAs & invoicing
• Provide monthly updates and reviews to internal stakeholders including the GM of Marketing.

What You'll Bring

• Tertiary level qualifications (eg bachelor degree) in a relevant discipline (desirable)
• Background in agency or client-side with experience in motoring, travel and tourism industries (desirable)
• 5+ years’ experience in similar digital marketing and/or media roles
• Track record in development and implementation of performance strategies that have had a demonstrable impact on commercial outcomes
• Strong stakeholder management and communication skills
• Extensive knowledge of publishers and media vendors, including latest ad tech solutions
• Significant experience with performance media and campaign performance metrics with a focus on revenue outcomes
• Advanced use of Google Analytics for analysis and reporting.

What's in it for you?

At the NRMA, we know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you.  

• Free MyNRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group
• Recognised on the AFR 2022 Boss Best Places to Work List

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

Commencing in April, you will have property pre-opening experience in the hospitality industry, as you will become a part of the pre-opening team throughout this critical period of the development.

Reporting to the Operations Manager, you will continue to operate a profitable and sustainable eco-tourism and experience-based resort business, maximising a return on capital investment.

You will consider yourself a confident, 'all-round' leader, as this varied role will see you build and maintain successful relationships with employees, guests, and key community stakeholders. You will provide a versatile and hands-on approach to leadership and support in all areas of resort operations, including food and beverage.

The resort will have a diverse range of new high-quality accommodation options, beachfront caravan sites, suitable food and beverage offerings, tropical landscaped gardens, a resort-style swimming pool, and concierge services.

What you will do:

• Assist with the resort’s pre-opening operations and recruitment throughout the critical period pre-delivery
• Ensure an amazing guest experience and maintain appropriate levels of employees in all areas of resort operations
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Oversee the smooth running of the resort’s day-to-day operations across all areas
• Managing financial budgets with respect to incremental revenue targets, labour, operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Manage, develop and drive engagement of a diverse team

What you will bring:

• Understanding and experience in the eco-tourism space and in property launches
• Experience with pre-and post-opening recruitment
• Experience in managing or held an extensive senior role in a resort, or similar tourism-related role
• Strong skills for building and maintaining relationships with key tourism industry partners, local Parks & Wildlife staff and local First Nations communities
• You will have experience working in an environment where initiative, organisational and advanced planning skills are essential
• Previous experience in managing properties with a food and beverage component will be highly regarded
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands-on, confident and have a passion for delivering outstanding guest relations
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
• You are a hands-on leader; you walk the talk and can communicate with and manage staff at all levels

What’s in it for you? 

At NRMA Parks and Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning holiday parks, resorts and lodges. 
• Complimentary My NRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products, including car, home and travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks and Resorts, we celebrate and welcome differences and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected, no matter what their background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?

Apply now, we cannot wait to hear from you! 

What you’ll do

Reporting to the Head of Trade and Groups Sales, the successful applicant will be responsible for proactively hunting for and securing new group business, by developing new relationships and delivering new leads within key market segments. You will work closely with the Groups Sales team to ensure the conversion of new leads, while maintaining a calendar of proactive sales activities, calls, site inspections and tradeshows which deliver a constant pipeline of sales opportunities.

Key elements of the role include:

• Identifying new opportunities, generating new enquiries, securing repeat business, and maintaining the sales pipeline for group business opportunities
• Building and maintain strong working relationships across key markets - education, sporting, corporate, faith/community and caravanning
• Reviewing forecasts and developing and executing sales strategy plans.
• Taking ownership of the performance of group segments reporting on key metrics and outcomes to the business as required.
• Completing monthly analysis of group performance and provide a summary of recommendations to improve long term strategies.
• Proactively re-engaging old and current business to expand booking opportunities.
• Attending industry networking and tradeshows, and positively represent NRMA Parks and Resorts
• Ensuring all sales processes and client communications are centrally managed through booking platform - Ivvy and outstanding tasks are managed.
• Establishing and growing a portfolio of clients.

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Reporting to the Operations Manager, you will operate a profitable and sustainable business, maximising a return on capital investment.

You will consider yourself a confident, 'all round' leader, as this varied role will see you, build and maintain successful relationships with employees, guests and key stakeholders.  You will provide a versatile and hands on approach in leadership, support and in all areas of park operations.

What You’ll do

• Overseeing the smooth running of park day to day operations
• Ensuring an amazing guest experience and maintain appropriate levels of quality staff in all areas of Park operations, in order to provide excellence in service standards
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Managing financial budgets in respect to incremental revenue targets and labour and operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Proven ability to manage and develop staff of all levels

What you’ll bring 

• Previously managed or held an extensive senior role in a holiday park, resort, or similar tourism related role. 
• You will have experienced working in an environment where initiative, organisational and advance planning skills are essential. 
• Previous experience in managing properties with a Food & Beverage outlet will be highly regarded.
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands on, confident and have a passion for delivering outstanding guest relations.
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability.
• You are a hands-on leader; you walk the talk and can communicate to and manage staff at all levels.

What’s in it for you? 

At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive leave and well-being benefits to help you balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong 

At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.  We welcome people from all walks of life and embrace unique perspectives.  

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks. 

Your opportunity
 

We currently have a 12-month maximum term contract opportunity for an experienced Iteration Manager Business Analyst (IMBA) to join our Technology team to facilitate, coordinate and deliver programs including delivering on business case objectives, business analysis, team velocity, project communication & reporting and change management. This role will work closely with all business stakeholders and report to the Technology Delivery Domain and will cover some day to day Operations support and escalation for Motoring systems. 

This role will offer hybrid work arrangements with the flexibility to work from either our Sydney Olympic Park and/or Sydney CBD offices and from home.  This role will require the ability to work 24 x 7 to support the Roadside team as and when required by the business or operation team.

Specifically your key responsibilities will include:

• Manage project initiation, analysis, planning, control, variation, measurement, reporting and closure
• Create the foundations and platforms required for BA / Business Owner collaboration and delivery team estimations on sound User Story capture/requirements
• Define and maintain a continuous improvement philosophy for your domain which support both technology and business strategy to drive simplicity, efficiency and exceptional customer experience.
• Liaise closely with the product owners and business stakeholders to assist in their completing the necessary steps for each projects success
• Examine unknown factors which define business problems.  Perform system analyses on web services, software programs and applications. Integrate new systems and programs with business operations
• Resolve project escalated issues and project change management
• Prepare project documents whereby scope, objectives, risks, assumptions, resources level, roles and responsibilities, schedules and deliverables are identified and defined
• Collaboration and negotiation with technical and business stakeholders to achieve optimal delivery in terms of cost, speed-to-market and business outcomes
• Track project and delivery costs and report on project status to stakeholders, customers and project team as required
• Vendor management to ensure SLAs and contractual obligations are being met.

About You

• Tertiary level qualifications in a relevant discipline (e.g. degree in Computer Science, Business or equivalent)
• 3-5 years of demonstrated Business Analysis experience in successfully delivering Software Applications and associated Business Process changes
• Demonstrated solid understanding of business needs and customer focus beyond the technical/technology aspects
• Demonstrated IM & Business Analyst Skills and practices in an Agile and Waterfall environment
• Highly effective vendor management and facilitation skills with experience working with offshore teams
• Ability to capture User Stories/requirements, agree acceptance criteria and manage ambiguity
• Demonstrated experience in Agile estimation and driving delivery according to estimations
• A willingness to get involved at a detailed level when required
• Ability to work effectively during periods of high demand and tight timeframes
• Experience in negotiation, conflict management and facilitating resolution
• Proven experience in effectively communicating with stakeholders at all levels
• Highly developed estimation and project financial management skills
• Strong interpersonal skills with the ability to easily develop new relationships with suppliers and colleagues and to influence and impact from front-line to GM-level

Amazing Benefits are Yours!

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Free My NRMA Membership which gives exclusive member marketplace benefits including discounts on fuel, health insurance, gym memberships, movie attractions & experiences, cafes & restaurants and many more
• Employee Referral Program where you may be eligible for a $2,000 referral bonus fee
• Opportunity for ongoing training and career development
• My Thanks reward and recognition program for great contributions to the team
• Opens the door to further career opportunities in the wider NRMA Group

Why the NRMA?

• We made the 2022 AFR Boss Best Places to Work List
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality
• Certified as a Family Inclusive Workplace
• Awarded 2022 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer

We thank you for your application in advance. Successful applicants will be required to complete pre-employment checks.

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

We are seeking a passionate and experienced Marketing Manager – Motoring, to join our team on a fixed term Contract. 

As our Marketing Manager, you will play a crucial role in driving strategic marketing solutions within the NRMA’s Roadside & Motoring portfolio. You will be responsible for leading the annual marketing plan to increase demand and lead generation for NRMA Batteries and other motoring & roadside products as required (including membership upsell) and driving value and prioritising effective campaign execution. 

In this role you will: 

• Develop and oversee the end-to end marketing campaigns across all relevant media channels for batteries and other roadside/motoring products  
• Build in effective communications strategies that enhances the NRMA brand in the market and exceeds acquisition targets whilst lowering the cost to acquire 
• Work closely with business stakeholders to develop and test compelling product propositions, offers and channel mix as part of product proposition 
• Work effectively to achieve acquisition & retention targets 
• Develop marketing metrics for best practice and campaign optimisation 
• Develop briefs and management of campaigns to our associated media and creative agencies 
• Manage the product portfolio communications platform across media, communications and creative. 
• Work closely with the Digital and Content teams to implement marketing plans to drive leads into the funnel 
• Using data analytics and test and learn methodologies across media and owned channels to help direct future campaigns 
• Monitor and implement competitor marketing activity and best-practice examples from other categories locally and from overseas 
• Provide timely post-campaign analysis and reporting, ensuring campaign learnings are actively applied to future activities to maximise marketing return on investment 
• Maintain spend within batteries and other motoring products budget for annual business planning approval 
• Lead and monitor BU compliance with Australian Privacy Principles 

Sydney Lakeside Holiday Park is one of the only beachfront caravan and camping locations in Sydney, located at Narrabeen Beach on Sydney's Northern Beaches. We pride ourselves on excellent customer service and ensuring our guests have the most memorable holiday experience.

This is a full-time, 6-month maternity leave cover contract, reporting to the General Manager.

What you’ll do:

You will ensure the highest possible standards of efficiency and professionalism in Front Office Guest Services and the Housekeeping Department. You will lead by example and your hard work and passion will be rewarded with plenty of responsibility and a real opportunity to shine!

You will assist in providing managerial oversight and daily coordination to housekeeping and front office duties, task allocation and team rosters. You will ensure effective communication and liaison with other departments and Resort Management, to guarantee a smooth operation.

What you’ll bring:

• A reputation for providing excellent customer service, engaging in great conversations with our guests 
• Minimum 2 years' experience in Management – hospitality/tourism industry will be highly regarded
• Good time management and an eye for detail  
• Passionate and team-oriented with a "lead from the front" mentality
• Flexible attitude to work hours over a 7 day roster, including weekends and public holidays
• Park Management CRM system experience – not essential but highly regarded (Newbook and/or RMS)
• Previous Housekeeping experience and supervisory oversight to employees preferred - resort or hotel experience will be highly regarded
• A suitable level of fitness with a flexible approach to workloads and a can do attitude

What’s in it for you? 

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect: 

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience.

Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you! 

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.  

We are seeking an experienced Hospitality professional to join our team as Restaurant Manager at Angourie Resort. We’re looking for someone who is committed to inspiring our guests and creating an unforgettable experience.  

You'll use your energy, experience and creativity to help build the identity of our Restaurant by leading and developing our Food & Beverage team.