Total 62 service centre manager job vacancies in Australia

Your responsibilities will include but are not limited to:

• Administration support including archiving, scanning and filing; facilitating appointments for imaging, set up of consulting rooms and end of day office / consulting room activities
• Scheduling and managing appointments to meet customer needs and to maximise the booking rate of available medical consultants
• Assist customers by providing informed advice on the most suitable service, and appropriate consultant specialty (and consultant)
• Undertaking accurate preparation, maintenance, filing and scanning of examinee files and records 
• Establishing and maintaining effective relationships with internal and external stakeholders, including mlcoa medical consultants and staff, clients and examinees
• Effective management of the bookings calendar to support mlcoa Perth and the broader business achieve business imperatives
• Supporting the day-to-day operation and professional appearance of the office
• Willing and able to function autonomously.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

We're looking for Job Coaches to join our dedicated and passionate team in Charlestown and surrouding suburbs.

   ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where: Charlestown NSW 2290, Australia
When; Tuesday, 17th December- 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected] M: 0472 639 347

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Mandurah and Surrounding areas.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Adelaide.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Based in Brisbane, this is a fantastic opportunity to consolidate your leadership, rehabilitation and clinical skills, driving continuing success across both our Brisbane & Toowoomba branches.

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health & wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

Make an impact your way by: 

• Lead a team of rehabilitation consultants to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.

• Work closely with Senior Managers and Accounts Management team to align marketing activities and materials to mlcoa’s sales and marketing plans
• Responsible for creating and preparing all promotional materials and campaigns alongside driving technical requirements.
• Manage mlcoa LinkedIn pages, including content creation, reporting on results and optimising activity accordingly.
• Plan, create and schedule weekly and monthly communications in line with promotions, events and other marketing initiatives.
• Coordinate marketing calendar to ensure all activity is on track as planned and stakeholders are kept up to date on the status of work.
• Ownership of brand websites ensuring all content is up to date, working closely with external agencies to carry out required maintenance and updates.
• Develop and create all marketing materials in line with brand guidelines including flyers, product sheets, presentations, brochures and infographics.
• Organise and execute conferencing events, sponsorship and association relationships. Including end to end support of quarterly in-person educational seminars.
• Organise and oversee mlcoa’s national webinar schedule, including setting up event in Teams Webinar, preparing marketing material and comms to advertise to customers (Quick word, LinkedIn, mlcoa Website, vault Resources), support speaker with formatting slides and on the day of the session, set up ‘’resources webpage’’ and event survey etc.
• Manage mlcoa team email signatures via Exclaimer Cloud, including producing banners in line with current campaign
• Oversee the mlcoa pages on the MedHealth intranet, including internal and external document management
• Support and collaborate with stakeholders across mlcoa and wider MedHealth organisation.
• Monitor mlcoa national email inbox, and distribute correspondence to the appropriate individual, or state / territory office

Job Description

We're looking for Job Coaches to join our dedicated and passionate team in Perth.

Job Coaches work with our clients to support them into sustainable employment. Day to day, you’ll be meeting with clients, helping them with their resume and job applications, contacting employers and referring them to training courses or other health supports.

We provide full training; we’re looking for people that:

• Have compassion
• Have a genuine belief that works for everyone
• Are problem solvers
• Are resilient and enjoy a challenge

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

We find that people from retail, customer service or hospitality backgrounds thrive in our team.

If you have any questions, don't hesitate to contact the recruitment team: [email protected]

Key responsibilities will include:

• proactively managing assigned customers;
• ensuring a superior level of customer service to facilitate client access to Medilaw Independent Medical Exams and other Medilaw services according to the client's needs; 
• promptly answering the phone to all clients and managing appointments and appointment related inquiries in line with Medilaw procedures;
• delivering superior customer service & client liaison to our key stakeholders;
• actively promoting new products/services to assigned existing clients.

As a National Account Manager at UHG, you will be part of the Insurance Team who genuinely enjoy working together with a cross-functional team of operational staff for the purpose of building and maintaining a strong customer base with a leading company. We are looking for an enthusiastic person to build and maintain deep, sustainable relationships with our workers compensation and compulsory third party insurance clients to protect and grow revenue. This will be achieved through a relationship-based account management strategy and understanding of client needs and goals.

What You Will Be Doing

• Develop a thorough understanding of the personal injury insurance market, customers’ positions in the market, their products/services, points of difference and the competitive landscape
• Account manage key insurance customers (including, but not limited to, manage day-to-day communication, stakeholder mapping, build multi-level relationships, account planning with focus on continuous improvement initiatives, customer site visits, service review meetings, presentations and demonstrations, proposal development, manage customer feedback, strategic use of data and participation in industry events, including occasional interstate travel)
• Cross-sell and up-sell to existing customers
• Drive innovation and product development to deliver on insurance customer needs
• Monitor customer performance against agreed customer SLAs and financial targets
• Conduit between customer and internal stakeholders to ensure that there is clear understanding of agreed service expectations

Your new team

Real Therapy Solutions is a supportive multidisciplinary team of Occupational Therapists, Psychologists, Speech Pathologists and Behaviour Support Practitioners providing a holistic therapy service across multiple clinics.

We are committed to providing high-quality, person-centered therapeutic supports to the Disability sector and we are looking for a strong leader to support our team of therapists. 

Imagine being part of our executive management team focusing on quality and strategic planning to ensure that the 2000 plus clients of our service receive the best possible outcomes.

Rest assured knowing that you will receive ongoing and consistent mentoring, training and support from our management team, including our CEO, the Clinic Support Manager, Therapy Manager, and Strategy Manager. 

Focus on your team’s wellbeing and supporting them as you coach and mentor them to achieve their career goals and develop in their skills. Organise the fun theme days with your team to bring everyone together regularly and attend our company conferences. Be instrumental in building your team as you oversee recruitment and the induction of new team members to your team

Be excited about the opportunities that lay ahead for you at Real Therapy Solutions as we continue to grow and innovate in the therapy Sector

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in South Australia.

   ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where:  Port Adelaide SA 5015, Australia
When; Friday, 1st November 2024 - 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected]

We're looking for Job Coaches, In-Work Support Consultants and Employment Engagement Consultants to join our dedicated and passionate team in Melbourne.

   ***NO PREVIOUS EMPLOYMENT SERVICES EXPERIENCE NECESSARY***

We are a determined and compassionate team who thrive together in pursuit of our belief that work’s for everyone, whilst having fun along the way.

Join us for our next Recruitment Information Session where you will get the opportunity to connect with one of our Service Managers for an on-the-spot interview and to learn more about atWork Australia.

Where:  Melbourne VIC 3000, Australia
When; Friday, 8th November 2024 - 12:00PM to 2pm.

Let us know if you are interested in attending by clicking APPLY

If you have any questions, don't hesitate to contact: [email protected]

As the Business Manager your responsibilities will include:  

• Ensure the performance of the business unit and each Team Leader meets benchmarks for state RTW outcomes.
• Implement strategies to proactively manage RTW performance in order to meet state benchmarks.
• Lead, supervise and coach team so that they undertake work in accordance with divisional priorities, policies and processes.
• Embed Managing for Excellence principles within business of regular progress reviews, annual performance appraisals and individuals meeting professional development requirements.
• Engage and lead direct reports to deliver their individual and team KPIs and develop and implement strategies to address areas of underperformance.
• Manage and monitor team resourcing and portfolios at business unit level.
• Oversee recruitment and selection and on boarding of new team members.
• Prepare business unit budget for Operations Manager (OM).
• Manage expenditure within budget and in accordance with delegations.
• Provide leadership and direction to Senior Consultants in order to meet financial performance expectations as per budget.
• Oversee and manage invoicing within the business unit ensuring sufficient documentation is completed and all billing is captured.
• Business unit to meet WorkCover accreditation requirements.
• Quality KPI to be met at business unit level.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with Kairros’ QMS and actively supporting all employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response.
• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Actively identify opportunities for continuous improvement and encourage and foster this focus organisation wide.
• Actively provide feedback about the performance of the quality management system to Kairros’ Quality Management Representative.

The Position:

We are currently seeking an experienced Service Manager to join our team in Morley and Ellenbrook.  In this role, you will be responsible for the delivery and profitability of Workforce Australia contracts within the relevant Employment Service Areas. Reporting to the Regional Manager, you will oversee a team of Workforce Australia consultants within your designated area, as well as all relevant KPI measures.

Key Responsibilities: 

• Ensure team Key Performance Indicators (KPIs) and contractual obligations are consistently met and exceeded.
• Establish and communicate clear direction for the effective operations of all locations / Regions, set objectives and priorities, promote effective teamwork and innovative solutions.
• Develop the capacity of your team to perform and contribute by providing leadership, supervision, coaching/mentoring, feedback and opportunities to learn through formal and informal methods.
• Be accountable and transparent to the Regional Manager with respect to business risk, governance, contractual and financial performance.
• Ensure placement rates are achieved across all locations / Regions in line with approved Workforce Australia budget.
• Liaise with local community providers to build relationships to achieve direct registration pathways, and represent atWork at public forums and on various committees as required.

The role:

We have an opportunity as a Regional Manager with our Hunter/Northern NSW Team.

How you’ll be making an impact in people’s lives:

• Drive growth and elite business, work and wellness performance
• Continue WorkFocus’ journey towards being the biggest and best wellness and work provider in NSW
• Implement strategies to proactively manage RTW performance to meet state benchmarks
• Foster our employer-of-choice environment to ensure individuals are meeting professional development and career goals
• Actively identify opportunities for continuous improvement across the organisation
• Embed a culture that always maintains a customer focus
• Create and nurture strong outcome-driven relationships with internal and external stakeholders
• This role will be reporting to the Area Manager of NSW

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence.

We are seeking experienced Customer Service professionals to join our team on a casual basis. You will play a key role in delivering an innovative and effective service across the business.

Key Responsibilities include, but are not limited to:

• Outbound contact with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Data entry and ad hoc administrative duties where required.
• Meeting and exceeding customer service expectations

A full position description is available upon request from HR on [email protected]

Due to Internal Promotion, we have an exciting opportunity open for an Area Manager to manage our North QLD branches. You will provide leadership and management to our Townsville, Cairns & Mackay branches.

This role can be based from Townsville, Cairns or Mackay.

Our North QLD Area Manager will:

• Manage multiple branches to create a culture of performance excellence in all aspects of service delivery.
• Manage multiple branches to achieve budgeted profit and loss performance
• Work from/visit each branch regularly to provide management & leadership that creates a culture of high performance and service delivery.
• Undertake business development activities in order to grow existing and new business across these branches. 
• Oversee recruitment, induction and training of new staff
• Undertake a minimum of monthly supervision with all direct reports.

Key responsibilities:

• Lead the development and implementation of the communications strategy for a major transformation project across the portfolio
• Develop and implement communication strategies that enhance internal and external stakeholder engagement
• Create and deliver compelling content across various channels and mediums including staff intranet, internal emails, newsletters, Town Halls, presentations, briefings, scripts, FAQs, training materials, SMS, social media, surveys and videos
• Build and maintain strong relationships with a wide variety of stakeholders to collaborate on and identify communications opportunities
• Stay informed of industry news and developments
• Regularly analyse data and report on the success of communications initiatives, identifying opportunities for continuous improvement

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

Job Description:

We are currently seeking a Service Area Manager to join our team.  In this role, you will be responsible for leading a team of staff across a few sites to motivate and coach them to achieve their KPI’s.

No matter what your background is, we are looking for people with:

• Strong leadership or customer service background
• Highly energetic, driven and has initiative to work autonomously and build strategies that work.
• Ability to learn guidelines in a highly supportive environment.
• Proven team management skills
• Ability to create a strong value driven culture from a leader
• Ensure team Key Performance Indicators (KPIs) are consistently met and exceeded

What You Will Be Doing

The Service Manager - Medical Provider Relationships Team will be responsible for developing and maintaining deep, sustainable relationships with hospitals and medical providers to assist in the fast and safe return of medical information. These goals will be achieved through a relationship-based account management strategy, as well as balancing understanding of customer needs and goals with the headwinds faced by healthcare providers. Additionally, the Service Manager will lead a team of case officers focused on the quick and reliable retrieval of medical information for our customers and their clients.

Key Responsibilities include, but are not limited to:

• Developing and executing UHGs Provider Relationship strategy, assisting in delivering better outcomes for UHGs customers and their clients.
• Build and sustain relationships with healthcare providers, medical provider clinics and hospitals.
• Grow external stakeholder relationships with GP practice management software companies and advocacy groups such as the RACGP and AMA.
• Meet with UHGs key customers to share industry insights, trends, opportunities for continuous improvement, and reporting on key performance (SLAs & provider cycle times/costs) metrics.
• Represent UHG at appropriate customer and industry related events / forums.
• Provide for a positive and engaging environment for your team of Case Officers to enable their success.
• Commit to continuous innovation in how we deliver our goals and partner with medical practitioners and our customers.

A full position description is available upon request from HR on [email protected]

We currently have an exciting Full Time opportunity for National Account Manager - Personal Injury. The purpose of this role is manage and grow new and existing Personal Injury customers to enable you to achieve budgeted revenue and referral numbers per customer. 

This role can be based from either Sydney or Melbourne, to best service our key customers.

You will coordinate account management processes and operations to ensure customer satisfaction, retention and high-quality service experience with the aim to pursue new business opportunities and manage customer relationships whilst adhering to our individual customer account service level expectations.

Account Management

• Make contact at a minimum of monthly to review current cases and to explore (as relevant) Business Development opportunities.
• Visit with customer at a minimum of quarterly to review cases in person and explore (as relevant) Business Development opportunities.
• Manage all customer feedback and ensure that IPAR’s customer feedback processes are implemented
• Record all discussions, meetings, emails relevant to customer relationship in Case Manager.
• Business Development duties and responsibilities across new and existing customers.
• Develop a specific page on the intranet, on which all resources relating to that customer will be loaded. Ensure that all relevant resources to service the customer are regularly updated as changes occur. 

Quality

• Perform all work in accordance with the HWCA National Consistency Framework and regulatory requirements.
• Demonstrate commitment to the Quality Management System (QMS) by performing all tasks in accordance with IPAR’s QMS and actively supporting all IPAR employees to do this.
• Regularly review risks (internal and external) including legislative changes, to support business planning and response
• Actively identify opportunities for continuous improvement, and encourage and foster this focus organisation-wide.

Leading by example, you will support your team by motivating and coaching to deliver exceptional return to work outcomes. You will continue to develop your multidisciplinary team and provide encouragement in an inclusive and collaborative space.

Thrive in a culture where high performance is recognised, valued and celebrated. Join a fun and social team, enjoy a calendar of health &wellbeing activities, a fitness passport, exciting industry events, ongoing professional development and community volunteering opportunities amongst many other perks.

With flexible work hours and a hybrid working model; make an impact your way.

• Lead a team to deliver consistent high quality customer service evidenced through customer satisfaction, repeat referrals and achievement of SLAs;
• Identify and implement innovative operational improvements;
• Develop business and facilitate growth opportunities;
• Recruitment, induction and training of new team members;
• Participate in key account meetings and leadership forums;
• Undertake monthly supervision with direct reports;
• Drive an engaging workplace culture.