Total 11 scientific operations manager job vacancies in Australia

We’ve already helped countless Australians on their way to home ownership, but now we’re setting our sights on something bigger! We have a vision to become the undisputed destination for Australians to buy and own property, so we’re scaling our approach beyond mortgage broking and expanding into the provision of a Buyer’s Agent service. With this diversified offering, we’re intent on building lifelong relationships with customers and owning the property journey end-to-end.

A unique opportunity exists to lead our inaugural Buyer’s Agent team as Manager of Buyer's Agents. With a customer base of 4.5 million, a trusted national brand, and advanced technology, Aussie is well-positioned to lead in this rapidly growing field. We’re looking for an experienced and ambitious Buyer's Agent Manager to play a pioneering role in revolutionising how Australians find, finance, and purchase property.

As the Buyer's Agent Manager, you’ll lead a dynamic and experienced team of Buyer's Agents, empowering them to deliver exceptional customer experiences and drive operational excellence. Supported by industry-leading data, technology, and processes, your team will guide customers through their property journey, achieving a higher rate of successful exchanges than industry standards.

Key Responsibilities:

• Lead and Develop Team: Drive operational excellence, coach and train Buyer's Agents, and actively participate in recruitment to scale the team and meet ambitious goals.
• Achieve Performance Targets: Ensure the team consistently meets weekly and monthly targets, driving Aussie Homes Buying's operational and commercial objectives.
• Enhance Customer Experience: Implement strategies to maximise customer satisfaction and successful property exchanges, leveraging industry-leading data, technology, and processes.
• Drive Continuous Improvement: Collaborate with leadership to refine processes, boost productivity, and elevate team performance. Provide state- and suburb-specific insights to enhance the team's market expertise.
• Foster Partnerships: Cultivate relationships with internal and external partners, including Broker Operations, Sales, Property Analysts, and other relevant stakeholders to optimise resources and productivity.
• Optimise Platform Utilisation: Encourage and monitor the team's use of the Lendi Platform to enhance customer experience and achieve optimal results.

• Maintain a register of material risks and compliance obligations and assist with Risk and Control Self-Assessments to ensure a robust control environment.
• Conduct compliance assessments and provide support with making regulatory breach reports if required.
• Coordinate, submit and retain evidence to support the Australian Credit Licence annual compliance certificate.
• Support delivery of change initiatives to ensure compliant by design outcomes and implementation of best practice preventative and detective controls.
• Assist in the development and embedment of risk management tools and frameworks.
• Provide support on incident and issue management.
• Design and deliver operational risk and compliance training to stakeholders.
• Regularly review and improve risk and compliance management policies and procedures.
• Continuously improve and mature the risk profile by:
  • Understanding regulatory obligations and applying them across various scenarios.
  • Identifying risks and developing controls within business appetite.
  • Testing the design and effectiveness of the control environment.
  • Developing key risk indicators to monitor and measure risk outcomes.
  • Preparing content and conducting risk and controls workshops with stakeholders.
• Support ad hoc risk and compliance activities as needed.

As Communications Manager, you will deliver authentic, credible and positive internal communications campaigns, build strong engagement and communication across all internal stakeholders, to support key Lendi Group initiatives. You will build quality relationships across all areas of the business including external business partners to ensure all change initiatives, good news stories and potential impacts or concerns are addressed through our communication strategy. Your role will be pivotal in developing and executing creative ideas that elevate Lendi Group’s profile and gains cut through within the Australian financial services and mortgage market.

• Develop high-quality written and visual materials that convey Lendi Group’s vision/mission narrative including messaging platforms, presentation, intranet/wiki content, digital screen collateral, podcasts, videos, blogs, Question & Answers, speeches, editorials, infographics, etc. 
• Ensure brand integrity and a consistent approach across all communication. 
• Develop creative, innovative and engaging content that continues to drive employee and stakeholder support, awareness and productivity.
• Ensure that all communication pieces meet legal, statutory, internal audit and compliance standards. 
• Collaborate closely with our marketing team to understand campaign goals and messaging, translating them into visual narratives. 
• Manage our Lendi Group Corporate LinkedIn profile.
• Use and management of agile boards to capture communication initiatives. 
• Provide creative support to ensure content delivered has maximum impact and supports business objectives. 
• Support execution for major campaign launches. 
• Continuous monitoring of industry coverage for trends, staying ahead of social media trends, challenges, and cultural moments to implement relevant and timely content into the social strategy. 

Strategic Oversight and Planning: 

• Own and lead the creation, build, and delivery of marketing automation projects. 
• Drive the strategic direction for customer journey initiatives, ensuring alignment with business objectives and customer relevance. 
• Drive and measure commercial impact from Journey initiatives. 
• Develop and implement new strategies to optimise customer journeys and enhance the overall customer experience. 

Team Leadership: 

• Oversee and manage a team of three email marketing specialists, providing guidance, mentorship, and professional development. 
• Foster a collaborative and high-performing team environment, encouraging innovation and continuous improvement. 
• Ensure timely and successful delivery of all CRM automation projects, meeting quality and performance standards. 

Content and Communication Strategy: 

• Develop and execute industry-leading, highly personalised customer lifecycle journeys and campaigns. 
• Drive the strategic direction for on and off-platform communications, including email, SMS, push notifications, and other integrated channels. 
• Take an active role in the personalisation strategy, ensuring communications are tailored to individual customer needs and preferences. 
• Proactively engage in the Newsroom rhythm, identifying opportunities to update and enhance journeys leveraging updated content.  

CRM and Marketing Automation: 

• Manage and execute all aspects of the Salesforce Marketing Cloud CRM, including data governance, designing and building complex marketing automation workflows. 
• Continuously evaluate and optimise CRM workflows and automations to improve efficiency and effectiveness. 

Data Analysis and Optimisation: 

• Use data and various reporting platforms to analyse and understand the outcomes of journey activities, continuously optimising to improve results. 
• Define segmentation criteria for batch and trigger emails/SMS campaigns and conduct A/B testing to identify best practices. 
• Create data extensions using SQL scripts and ensure accurate database management. 

Cross-Functional Collaboration: 

• Collaborate with cross-functional partners in Product, Design, Engineering, and Distribution to develop page templates and components that are on-brand. 
• Work closely with Sales teams on telephony campaigns and other customer engagement initiatives. 
• Guide and teach the business on automation best practices and options based upon measurement experience and frameworks. 

Governance and Compliance: 

• Own the development of a content governance system, maintaining and optimising older web journeys for continued relevance and performance. 
• Ensure that all journey content is accurate, consistent, and on-brand, maintaining a distinctive tone of voice for both Lendi and Aussie brands. 
• Ensure compliance with all relevant regulations and best practices in email marketing and customer communications. 

Leadership and Strategy: 

• Lead the newsroom rhythm, ensuring timely and impactful content creation. 
• Develop and drive the organic content strategy across both brands, with a key focus on SEO and organic traffic growth. 
• Serve as an ambassador for the company's CVP and content framework, ensuring alignment with overall business goals. 
• Lead an onshore and offshore team, partner with agency and internal and leverage AI to scale content creation.  

Content Creation and SEO: 

• Write content that drives SEO, utilising best practices to enhance visibility and search engine rankings. 
• Lead a small team of content writers in developing various types of content, including email journeys, articles (blogs, financial guides, thought leadership), and industry insights. 
• Lead adoption of, and leverage, AI to scale content creation, ensuring capacity available to tweak / amend content to ensure it has been reviewed. 
• Ensure that all site content is accurate, consistent, and on-brand, maintaining a distinctive tone of voice for both Lendi and Aussie brands. 

SEO Tools and Best Practices: 

• Drive the SEO and organic strategy, collaborating cross-functionally to drive organic uplift.  
• Utilise SEO tools and best practices to identify content gaps, opportunities, and drive an increase in conversion from organic traffic. 
• Stay updated with the latest SEO trends and algorithm changes to ensure the company's content strategy remains effective and competitive. 
• Lead SEO manager, supporting proactive contribution to initiatives / direction.  
• Identify gaps and opportunities in our content strategy with SEO manager based on search data / traffic.  

Content Management and Optimization: 

• Build and maintain the content calendar across key channels to meet campaign deadlines and email journey objectives. 
• Own the development of a content governance system, maintaining and optimizing older web pages for continued relevance and performance. 
• Manage the day-to-day content operations, including page-level creation, formatting, editing, testing, and optimisation on the company's CMS. 

Cross-Functional Collaboration: 

• Collaborate closely with cross-functional partners in Product, Design, Engineering, and Distribution to develop page templates and components that are on-brand and optimised for SEO. 
• Partner with internal and external stakeholders to ensure the content strategy aligns with broader marketing and business objectives. 

Performance Tracking and Reporting: 

• Track and report on key performance metrics related to organic traffic, content engagement, and SEO performance. 
• Use data-driven insights to continuously refine and improve the content strategy, ensuring it meets business objectives and drives growth. 

• Lead from the front in managing and inspiring a growing team of Home Loan Consultants and driving them to achieve sales targets
• Coach and mentor your team on best practice and implement training strategies to drive best performance
• Guide and offer expert advice on home loan scenarios, ‘workshopping’ deals to deepen your team’s industry knowledge
• Play a key part in shaping the team planning and operational rhythms
• Drive the team's growth through direct involvement in recruitment activities
• Promote and monitor the use of the Aussie and Lendi Platforms to boost customer experience and results
• Partner with internal stakeholders, including Associate and Customer Solutions teams, Salesforce, and UX, to foster collaboration and efficiency
• Maintain and strengthen key relationships with external lender partners

As the Broker Recruitment Manager, you are responsible for expanding our Lendi Group broker channels by recruiting top-tier talent into the Aussie and Lendi brands. You will lead the charge in sourcing, screening, and recruiting applicants, leveraging recruitment strategies to identify, attract and convert highly skilled professionals and ambitious individuals interested in pursuing a career/business as a Mortgage Broker.

Driving the Aussie Retail and Mobile broker channels in NSW/ACT, your role will play a crucial part in fostering sustainable growth and achieving headcount targets. You will articulate the Lendi Group Broker Value Proposition and ensure an exceptional candidate experience. 

Join us for an exciting full-time contract opportunity for 12 months, with a strong opportunity of extending into a permanent position. 

What you'll do:

• Lead the full recruitment cycle, including contacting enquiries, nurturing leads, and converting prospects into qualified candidates.
• Utilise a variety of channels, including Linked In, Job Boards and Social Media platforms to source potential candidates. Screen applicants to assess their qualifications, experience, and fit for the role/opportunity.
• Maintain an active pipeline of candidates, tracking progress and engagement to ensure timely follow-up and conversion.
• Conduct market mapping exercises to identify key players and potential candidates within the mortgage industry, including passive job seekers and top performers from competitors.
• Ensure a positive candidate experience by promptly responding to all enquiries within 24 hours and maintaining ongoing communication within agreed service level agreements (SLAs). Provide timely updates and feedback to candidates throughout the recruitment process, ensuring transparency and professionalism at every stage.
• Develop and implement conversion strategies to convert leads into qualified candidates, leveraging persuasive communication skills and industry knowledge to overcome objections and secure commitments.
• Organize and participate in recruitment events in collaboration with the state-based sales teams to showcase the opportunities available within Lendi Group and attract potential candidates.
• Work closely with sales teams to understand on-the-ground feedback to feed into recruitment strategies. Provide regular updates on recruitment progress and collaborate on candidate selection.
• Provide regular reports and analysis on recruitment activities, including key metrics, conversion rates, and effectiveness of strategies, to inform decision-making and drive continuous improvement.

The Finance team at Lendi Group comprises Financial Reporting, Financial Operations and Business Partnering professionals with a common mission to build the leading modern finance team. We go beyond spreadsheets and PowerPoint by leveraging best-in-class technology to deliver fact-based insights and decision support to influence business strategy.

What you will do:

• Lead by example as a key member of the Business Partnering team
• Be the subject matter expert and go-to contact across functional areas
• Responsible for monthly results including analytical commentary
• Develop modelling capability within Anaplan and support further business adoption
• Coordination and delivery of the annual Budget, periodic forecasts, and input into Board reporting
• Monitor business and cost trends, and provide insightful financial and commercial insights to enable strategic and operational decisions
• Identify opportunities focused on process improvement, leveraging technology to improve reporting.
• Partner with the financial reporting and operations team and contribute to overall financial control
• Role model best practices in risk culture in all our processes
   

The Events Manager (14-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 14 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

The Event Manager (6-month Max Term) will develop, manage, execute, and evaluate the end-to-end event and engagement strategy to support the Lendi Group team. This is a max-term role for 6 months and will work closely with internal and external event planning stakeholders to define event goals, objectives, and specific implementation plans.

At Lendi Group, we value our synchronous and asynchronous connection time with our team members and business partners. The engagement team is responsible for executing events that foster connection and provide a pathway to support and reinforce group messaging including but not limited to strategic direction, objectives, and operations.  

• Manage the end-to-end development and delivery of Lendi Group's event strategy
• Adapt to current conditions to execute events, ensuring compliance with national and state guidelines
• Manage and optimise all aspects of events, covering logistics, exhibitions, agenda, collateral, registration, communication, merchandise, guest speakers, entertainment, social functions, bump in/out and full run sheet for the event
• Develop strategies to guide business stakeholders in elevating standards and efficiency for event execution, encompassing Broker Business Forums, Offsites, Signature events, leadership conferences, and others
• Be in charge of all event elements within the Signature program, including annual offsites and international study tour
• Collaborate closely with internal and external stakeholders, such as the Executive and Group Leadership team, internal team members, Brokers, Event Management companies, lender partners, event suppliers, and sponsors, to ensure the delivery of premium results
• Work effectively as a member of the strategic partnership direct report team, understanding and supporting the execution of the Lendi Group business strategy in conjunction with other business unit leaders
• Assist in other Engagement initiatives as needed
• Be agile, adaptable to change and operate within our ways of working

Our Associates team has grown by 84% in the first 2 quarters of FY’24 and has been able to maintain a consistent level of productivity through this growth period.  

As an Associate Sales Manager, you'll be responsible for managing, motivating, and developing a team of 20+ phone-based Sales Associates, ensuring they provide the very best service to our customers. Our Sales Associates are fully qualified sales consultants who are supported by smart technology and expert teams to achieve higher quality customers. 

Our Associates team forms a critical layer of our Customer Operations. This team is an appointment-setting team that is responsible for driving qualified opportunities to our national team of Brokers. 

Lendi Group’s online platform and seamless digital experience mean your team will be speaking to customers nationally over the phone.  

This represents a fantastic opportunity to join and make a visible impact on a market-leading business that’s experiencing a very exciting phase of growth. 

What you will do:

• Drive Lendi Group’s sales strategy and ensure the team is achieving the weekly and monthly targets.
• Provide advice on home loan scenarios and structures to your team, 'workshopping' deals and developing their industry knowledge
• Coach and mentor your team on best practices and implementing training strategies to drive the best performance
• Conduct regular sales training & coaching through a mixture of call recordings and live sales observation
• Promote and monitor the utilisation of the Lendi Platform within the team to improve customer experience and results
• Drive team growth through direct involvement in recruitment activities   
• Manage internal stakeholder relationships within your channel through regular training and engagement  
• Work strategically with the leadership team to develop and implement strategies to improve processes, procedures, and productivity