Total 22 job vacancies by H&M Group

As the Visual Merchandiser, you'll play a pivotal role in curating an excellent customer journey within the store. In this role, you'll have the exciting opportunity to elevate the collection in a way that's both inspiring and commercially savvy, aimed at maximising both indirect and direct customer service while driving sales performance to new heights.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience 
• Analysing selling information and taking responsibility for the visual direction of the store  
• Installing window displays 
• Creating inspiring outfits and styling mannequins  
• Merchandising stock on the shop floor as per company directives
• Supporting the sales staff with store operations  
• Setting the visual merchandising standard for the store and training the team
• Being a brand ambassador and providing the best experience for our customers

In collaboration with the Construction & Facility Team in the Sales Market Australia & New Zealand, you ensure the implementation of a comprehensive maintenance strategy that focuses on the complete store lifecycle, including investments, long-term costs, quality, sustainability, and compliance. You are responsible for managing and developing facility management suppliers and their contracts centrally for the market. This involves monitoring costs and quality to optimize processes, tools, and contracts in order to meet the required standards. 

Key responsibilities: 

• You are responsible for enabling and securing the operations of the multi-brand store portfolio by providing qualitative facility management services in a specific geographic region/area and for specific service provider. 
• You manage and coordinate all facility management suppliers for your store portfolio. 
• You collaborate with internal and external stakeholders to manage and run various projects for your store portfolio. 
• You provide customer service by acting as an internal service provider to all brands, securing a high-quality service in line with expectations on urgency. 
• Work closely with Sales Market C&F Manager to implement and execute the market facility strategy and translate into operational activities and actions in the stores. 
• Drive collaboration with other Real Estate departments as well as Brand Sales and Operations to understand business needs and plan and execute accordingly. 
• Monitor and follow up cost performance based on actual versus budget, including forecasts. 
• Create and maintain facility plans containing activities to meet requirements for stores and other properties, balancing scheduled and reactive work.

As a Store Manager you are responsible for achieving the Sales and Profit goals in your Store by creating a plan to deliver a Great Customer Experience in line with the Area. You ensure you have a Great Team and support its development. You work with succession planning, talent and leadership development and structured performance management, based on results, values and leadership. You work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.  

Key responsibilities: 

• Regularly analyse and follow up your Store’s Sales & Profit KPIs and take actions accordingly to maximise results. 
• Together with your Store team, you drive Hello Member program in line with country goals
• Ensure your Store’s execution continuously meets H&M standards and follow up using the Customer Audit Tool. 
• Manage the recruitment, training, development, and succession planning for your Store. 
• You evaluate and manage the performance of your Store Team, including having performance development reviews, putting development plans in place, giving feedback, and following up and taking actions to improve performance and develop your team. 
• Secure Store Operations Best Practices in your Store, according to the Area plan 

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

As the Sales Advisor, you are the friendly faces that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your department
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations 
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Store Manager in their absence

Looking to meet new people and earn some extra cash over the summer? We’re looking for customer focused, curious, creative thinkers who have a love for fashion to join us over the upcoming holiday season. This is a fixed term contract from November 2024 – Dec 2025.  

As a Sales Advisor you are responsible for delivering the best customer experience. You always put our customers first - offering assistance and sharing your product and fashion knowledge, always creating an environment that is easy and inspiring to shop.  

Key responsibilities: 

• Engage with and welcome our customers in the service areas and on the sales floor.  

• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities.  

• Keep the fixtures full and tidy regularly throughout the day to maximise sales.  

• Maintain great garment care and replenishment of sizes and styles across your department.   

• Ensure all routines are followed at the cash desks and fitting rooms to maximise customer satisfaction.  

• Drives Hello Member program in line with store goals. 

As a Visual Merchandiser you work at the heart of fast-paced fashion business, in your store you create an environment that inspires customers to explore their personal style. You guide and support the store team to deliver exceptional inspiration & guidance with competitive convenience in line with the H&M brand direction and values. As a Visual Merchandiser you actively drive sales in store and are responsible to ensure strong execution of the Commercial Handbook.  

Key responsibilities: 

• Ensure that garment presentation in store is in line with the Commercial Handbook and creates exceptional inspiration and guidance with competitive convenience.  

• Secure a high level of styling and fashion inspiration in windows & indoor.  

• Together with the Department Manager you maximise and drive commercial opportunities in your store within the H&M brand guidelines. 

• Execute visual & commercial training for all colleagues in store to support garment presentation and styling in line with the Commercial Handbook, together with Store Manager and Department Managers. 

• Seek Visual Merchandiser potential future talent for succession. 

• Organise and plan your workload according to business needs and commercial planner. Ensure safety, security and administration procedures are always followed 

At H&M Group, we are here to inspire people around the world to express their personality through fashion and design by making a more sustainable lifestyle exciting and accessible for everyone – regardless of style or budget. To get there, we have set the 2030 Goals for People, Planet and Growth, ensuring that we can continue leading our industry towards a sustainable future and creating long-term profitable growth.  

In the coming years we focus on elevating the full H&M experience in the eyes of the consumers through Product, Experience and Brand, guided by our Brand Plan. Do you want to be part of making us succeed? 
 
The AUNZ team are taking the next steps to accelerate towards our brand direction by reshaping our operations. To achieve our ambitions, deliver on our goals and create value for our customers, our colleagues play a key role. With clarified roles and responsibilities, we continue to execute with speed and adapt to the changes in the world around us.  

As the Expansion Manger you lead a team consisting of a Lease Manager, Legal Counsel and Expansion Controller and co-lead a team of C&F Managers. You set strategy and targets for growth, portfolio management - and negotiation for the sales market and are responsible for budgets, P&L's and sales forecasts within the sales market. You set a foundation for collaboration and alignment across expansion functions on strategy and projects.

Key responsibilities: 

Leading the team

• Create conditions to enable performance of teams and individuals. 
• Identify and develop talents in order to build (future) organisation and diverse teams. 
• Strengthen teamwork and foster cross functional collaboration. 

Strategy and Targets

• You create the expansion strategy and portfolio management plan for the sales market.
• You have the ownership of the financially and commercially healthy portfolio and new project performance.
• Have the customer in focus in the expansion strategy and location selection.
• Have a good understanding of the leasing, legal and the real estate market and secure that all strategy, negotiations and contract execution is in line with company, legal and ethical standards.
• You plan weekly, quarterly and yearly activities taking into consideration local and regional deliverables.

Budget, P&L and Sales

• You secure that all projects meet their sales, cost and investment budgets.
• You have responsibility for the profitability and the occupancy cost level of the portfolio and take the relevant actions to secure the financial health of the portfolio long term. 
• You follow up on all new projects’ sales and cost and draw learnings for future projects and budgeting.

Collaboration

• You work in close collaboration with the Regional Head of Expansion to set and implement the strategy in your market.
• Secure high professionalism of teams in your market by giving clear feedback on development areas, providing ideas and promoting cross-department and cross-brand collaboration.
• You work in close collaboration with the Regional Expansion Manager to secure the best overall result for the business.

As a Construction Project Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities:

• Secure value engineering and value planning on each step of the project process
• Secure that contractors and partners are working in line with the Code of Ethics, Code of Conduct and Business Partner sustainability commitment
• Organize regular meetings with business partners & reinforce the importance of our policies and overall expectations
• Secure that the stores are built in line with the general/local building specifications, instructions & interior specifications and with sustainability front of mind with everything that you do
• Secure that Health & Safety requirements are in place and followed
• Secure that forecasted figures are matching actuals & final invoicing of projects in IPS 
• Run projects in line with routines and secure financial transparency for all projects
• Keep project budget within forecasted figures and challenge variations if they occur
• Review contracts and secure that project/country specific risks are covered; secure that execution and payments schedules are attached and that the contracts are signed according to approval rights
• Ensure that the stores are designed & built in line with the general/local building specification, guidelines & interior specifications 
• Follow up on the construction process and secure deadlines & quality standards
• Liaise with consultants and authorities in order to receive all necessary permits

As Office and Travel Manager, your focus will be to create an exceptional and meaningful overall office experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do. 

You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues. If you excel in communication, thrive in a fast-paced environment, and are committed to enhancing workplace productivity, then apply now to join H&M!

Key responsibilities:

• Regularly review and achieve best possible terms and conditions with suppliers
• Ensure optimal presentation standards are maintained across the Office Environment, including Reception, Kitchen, Meeting Rooms
• Contributor in the Social Committee, supporting internal events
• Purchasing and maintaining Office Supplies, Catering, Stationery and or Equipment.
• Work closely with Functions to coordinate the Induction of new team members in SO. This includes first day routines and tours. For overseas expats, this will include providing their welcome pack and supporting with some onboarding processes
• Regularly maintain and ensure all centralised tools are being utilized and updated as required including; Weekly movements, SO Phone contact list etc. and follow up where necessary
• Proactively liaise with all functions in order to support and facilitate internal and external events

As a Department Manager you are responsible for supporting the Sales and Profit goals by setting a plan for your department to deliver a Great Customer Experience in line with your store. You ensure you have a Great Team and support their development, working with succession planning, talent development and structured performance management for your team based on results, values, and leadership.   

Key responsibilities: 

• Regularly analyse and follow up Sales & Profit KPIs for your department and together with the Visual  

• Merchandisers you take action to maximise sales. 

• Drive Hello Member program in line with country goals 

• Ensure your department continuously meets H&M standards and follow this up using the Customer Experience Tool.  

• Together with your Visual Team, you ensure the implementation of the Commercial Handbook. 

• Evaluate and manage the performance of your team; give regular feedback, execute performance development reviews, development plans, follow-up and take any appropriate action to improve performance and develop your team. 

• Actively work with a talent pipeline in your department to support the business and store needs. 

WALK IN FOR AN INTERVIEW & STAY FOR A CAREER! 

Visit H&M Parramatta or H&M Warringah Mall stores on Wednesday, 28th of August from 10-4pm for an on-the-spot interview. We are hiring for a variety of leadership roles across Sydney CBD and surrounding areas. Apply now to secure your spot or walk in on the day. We are looking forward to seeing you there! 

Want to kick start your career? Check out, some of the roles we are currently recruiting for below.  

Department Manager  

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. It’s an incredibly, fun, dynamic and important role, because a big part of your job is supporting your colleagues and leading your team to reach your common goals and deliver the best customer experience. By listening to your teams ideas and helping them develop their skills, you’ll empower them to achieve great results. 

Visual Merchandiser 

As a fashion lover, you keep an eye on the latest trends and excel at styling and garment presentation, always putting the customer at the center of everything you and the store team do. Bring your commercial mindset and creativity to help the team deliver together an inspiring, relevant, and convenient shopping experience. 

Store Manager 

Being a Store Manager at H&M is about inspiring and motivating people to achieve great results. Our successful Store Managers all have excellent leadership skills, a sharp eye for business and a passion for the customer experience. Propelled by an enhanced personal drive, they excel at coaching and inspiring others. 

As a Lease Manager, you are part of the Expansion Department, which supports all brands within the H&M Group. You are responsible for the management of the store portfolio in Australia & New Zealand. This includes handling renegotiations, rebuilds, extensions, and terminations. Additionally, you enable long-term growth by finding top locations for new stores. The role of Lease Manager is about collaboration both internally and externally, always with the future of the forever changing retail world in mind. You also obtain the best possible deals by negotiating lease contracts with property owners.

This position is based in Sydney, Australia, and you will report to the Expansion Manager for Australia & New Zealand.

Key responsibilities:

• You create growth strategy by developing and maintaining the roadmap for Australia & New Zealand.
• You are responsible for creating and following up on pipeline.
• Recommend the full business case in terms of fit with market strategy, location requirements, commercial idea, configuration of space, economic and legal terms and present ready negotiated business cases for approval by country management.
• You coordinate in a positive and collaborative way with other functions before finalising the negotiations.
• You ensure that the portfolio is commercially competitive in Australia & New Zealand.
• You are always looking for ways to improve the portfolio, keeping in mind long-term impact.

Although no two days are ever the same, there are some things that you can expect to be involved in as a Visual Merchandiser include 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analyse selling information and take responsibility for the visual direction of the store  
• Installing window displays 
• Creating inspiring outfits and styling mannequins  
• Merchandising stock on the shop floor 
• Support the sales staff with store operations  
• Set the visual merchandising standard for the store and train other managers and staff  
• Being a COS brand ambassador and providing the best experience for our customers. 

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build positive working environment. 

Key responsibilities: 

• Provide great customer experience. 
• Fold, hang, display and merchandise garments to maximise selling opportunities. 
• Actively process, stock and replenish garments on the sales floor and in the stock room. 
• Open, unpack and label merchandise with security tags. 
• Support customer purchases and returns in the register. 

As a Web Analyst you contribute to digital profitable growth in the sales market, playing a critical role in optimising the digital customer experience. You are responsible for full funnel behavioural analysis related to website traffic, user behaviour, product performance, and sales performance across all owned digital transactional channels (.com & app). You track key metrics, generate reports, and identify trends to make data-driven recommendations for improving website functionality, user engagement, and conversion. You collaborate with cross-functional teams to implement strategies that enhance the overall online shopping experience, such as A/B testing, all with the goal of increasing revenue and profit.

Key responsibilities:

• Responsible for full funnel web analytics per market across all owned digital transactional channels (.com & app), by collecting and analyzing website performance data, traffic, conversion rates, bounce rates and user behavior to monitor trends and identify areas for improvement.
• Generate regular reports and dashboards, summarizing key findings and presenting actionable insights to the regional digital team and other stakeholders. You support in planning, execution, and drive evaluation of A/B and multivariate testing to evaluate the impact of changes to the website, helping to optimize features, content, and user pathways for maximum conversion.
• You perform customer segmentation and cohort analysis to understand the behavior and preferences of different customer groups, including product performance and customer experience; implementing tagging and tracking solution to ensure accurate data collection and main data integrity across various digital platforms and channels.
• Expert user for SQL and data enablement platform, point of contact for the global teams and regional digital team during data transformation and leads upskilling of the regional digital team.
• Collaborate with customer activation and marketing team, ecommerce leads, and experience leads in tracking the effectiveness of online campaigns, ROAS, performance of products and categories and customer behavior, recommending executional adjustments to improve sales, inventory management, and develop best practices.

As a Construction Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities: 

• Secure, plan and lead project store refurbishment projects.
• Prepare and present budgets and business cases.
• Optimize planning and follow up, drive improvement actions.
• Run projects in line with H&M routines and secure financial transparency for all projects.
• Secure a good communication between internal and external stakeholders.
• Conduct tenders, evaluate bids and select contractors.
• Follow up and manage projects to secure deadlines, costs & quality standards.
• Secure that the stores are built in line with the general/local building standards & H&M/portfolio brand design specifications.
• Ensure compliance with project documentation, time schedule, quality reporting project close out and handover.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and taking responsibility for the store sales performance  
• Leading and motivating a team of managers, visual merchandisers and sales assistants to achieve excellent standards of service 
• Leading on recruitment and ensure induction and training to new starters is carried out 
• Identifying future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Creating a great place to work 

Although no two days are ever the same, there are some things that you can expect to be involved in as a Visual Merchandiser include 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analyse selling information and take responsibility for the visual direction of the store  
• Installing window displays 
• Creating inspiring outfits and styling mannequins  
• Merchandising stock on the shop floor 
• Support the sales staff with store operations  
• Set the visual merchandising standard for the store and train other managers and staff  
• Being a COS brand ambassador and providing the best experience for our customers. 

As a Store Manager at H&M, you are responsible for achieving the Sales and Profit goals in your store by creating a plan to deliver a great customer experience. You know the importance of listening to your team's ideas and supporting them to develop their skills. When you're not on the floor, you actively contribute to the success of your team and store by developing strategic sales strategies.  

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Store Manager at H&M you: 

• Lead by example to deliver exceptional customer service and create a memorable experience for our customers. 
• Promote our Hello Member loyalty program in line with store and country goals. 
• Regularly analyze and follow up your store’s sales & profit KPIs and take actions accordingly to maximize results. 
• Manage the recruitment, training, development and succession planning for your store. 
• Together with your Leadership Team, you ensure scheduling increases conversion within the frame of the hours plan. 
• You strengthen our company culture by promoting feedback in our daily work and coach your team. 

As a Department Manager at H&M, you will spend 80% of your time where it all happens – on the shop floor. You are responsible for supporting the sales & profit goals by setting a plan for your department to deliver the best customer experience in line with your store. You act in line with our values, always with the mindset of everyone is a leader.  

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Department Manager at H&M you are:  

• Responsible for delivering exceptional customer service and motivating others to create the best customer experience.  
• Ensure store operations and best practice are followed in your department and throughout the store. 
• Promoting our Hello Member program in line with store and country goals. 
• Collaborate with the store visual team to create an inspiring and exciting customer experience. 
• Promote an open feedback culture were giving and receiving feedback helps drive goals forward and is the foundation for helping our people grow.