As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.
Key Responsibilities:
- Offering customers a high level of service through styling advice, product knowledge and store experience
- Analysing selling information and working with the store manager to maximise the sales performance of your department
- Leading a team of sales assistants to achieve excellent standards of service
- Supporting recruitment and ensuring induction and training of new starters is carried out
- Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
- Overseeing store operations
- Being a brand ambassador and providing the best experience for our customers
- Stepping into the role of Store Manager in their absence
