Total 29 job vacancies by AccorHotel

The Conference and Events Planning Assistant Manager is responsible for supporting the planning, coordination, and execution of conferences and events. This role involves managing various logistical elements, ensuring client satisfaction, and contributing to the overall success of each event.

Main responsibilities include:

• Organisation of secured conference & events business, from point of event confirmation through to post event follow up
• Work in conjunction with the Conference & Events Planning Manager to support, guide and train colleagues within the team
• Develop and manage event timelines, schedules, and checklists to ensure all tasks are completed on time
• Assist in post-event evaluations, gathering feedback and preparing reports to assess event success and areas for improvement
• Develop successful professional relationships with clients and maintain effective and timely communication 
• Preparation of Event Planning documents as required – including Request for Information, Event Orders, Invoices & Floorplans
• Ensure progress deposits and final accounts are invoiced and payments received in a timely manner, complete billing and post charges for each event
• Coordinate between Conference & Events and operational departments to ensure preparations for conferences have been made
• Coordination and Hosting of site inspections, pre-conference meetings and post conference reviews with clients

• Lead initiatives to foster a positive workplace culture and employee engagement.
• End-to-end recruitment activity, maintaining a strong talent pipeline.
• HRIS management, data entry and maintain employee records.
• Onboarding and offboarding, conduct First Day Inductions with new team members.
• Provide coaching and support to leaders on talent administration, training and performance management.
• Handle team member grievances with professionalism and sensitivity.
• Regularly review and update the hotel induction process to reflect changing conditions and ensure all new employees receive comprehensive training.
• Assist in reward and recognition programs, and delivering training sessions.
• Ensure health, safety and welfare of all staff is provided for and assist in the effective operation of the WHS Committee.

Our new Chef will:

• Prepare and ensure availability of mis en place as required.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Executive Chef or Venue Manager
• Organise an assigned section and ensure it runs efficiently and productively.
• Ensure all food produced is in line with kitchen recipes and standards.
  Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

Our new Commis Chef will:

• Prepare and ensure availability of mis en place as required.
• Ensure strict stock rotation and minimum wastage. Have stock control procedures implemented and maintained.
• Keep all working areas clean and tidy. 
• Ensure all equipment is maintained, serviced and cleaned. Report any problems to the Executive Chef or Venue Manager
• Organise an assigned section and ensure it runs efficiently and productively.
• Ensure all food produced is in line with kitchen recipes and standards.
  Check all food is stored and handled correctly as per current food health and hygiene regulations.
• Monitor daily kitchen food and product requirements and advise the supervisor of these well in advance.
• Assist and liaise with chef on duty as required.

Our Stewarding Supervisor is required to:

• Supervise and coordinate activities in the Stewarding Department to ensure all Food and Beverage Outlets and the Kitchen are provided with clean and sanitised operating equipment.

As a Kitchen Hand, you’ll play a key role in keeping the kitchen running smoothly and efficiently. You’ll help maintain an organised workspace, ensuring the highest standards of cleanliness, hygiene, and food safety are always met.

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Part-Time Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously throughout the guest journey
• Being the guests key contact throughout their stay - you will conduct check-in, check-out, luggage assistance, phone assistance and provide tourism information
• Promoting and up-selling hotel facilities through strong product knowledge
• Maintaining a high level of professionalism and ensuring all procedures are followed 
• Ensuring the highest standards of privacy and confidentiality are maintained throughout the guest stay
• Maintaining strong attention to detail when handling guest accounts, processing payments and reconciling your transactions

Our new Sales Executive is responsible for maximizing total revenue potential for the Hotel across the Events & Business Groups market segments with a focus on the acquisition of new business. You will build and maintain strong relationships with event and groups bookers, ensuring every event is a success.

Your key responsibilities:

• Handle incoming event leads professionally through all channels.
• Provide detailed event and business group proposals covering venue, function, menu and accommodation costs ensuring revenue is maximized.
• Coordinate and host familiarisation and site inspections.
• Assist in coordinating sales forecasts and provide suggestions on strategies to achieve targets.
• Prepare and deliver event information to event coordinator, ensuring accuracy of information, as well as assist in event coordination where required
• Build and maintain new and existing client relationships
• Ensure success in delivering customer events in order to ensure client satisfaction and repeat business

Pullman & Mercure Melbourne Albert Park are seeking a passionate, adaptable and organised Full-Time Group Reservations Agent! 

About the Role!

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.

As a Group Reservations Agent your key responsibilities will include: 

• Management of group room blocks and rooming lists.
• Foster and manage strong relationships with Tour Operators to ensure seamless group booking experiences and maintain mutual success.”
• Handle group accommodation queries and special requests. 
• Manage Hotel inventory with relation to Group Reservations.
• Prepare group information and briefing for relevant Hotel departments.
• Proactively seek and address feedback from clients and develop ongoing client relationships.
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups. 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

Pullman & Mercure Melbourne Albert Park are seeking a passionate, adaptable and organised Part-Time Group Reservations Agent! 

About the Role!

Joining the commercial heart of our hotel team and reporting to the Director of Sales, you will be part of a team responsible for the planning of group reservation bookings including conference & events, sporting, corporate, special event, inbound and ad-hoc groups. You will work with our Sales and Planning teams and clients to ensure our group reservations are planned effectively and efficiently.

As a Group Reservations Agent your key responsibilities will include: 

• Management of group room blocks and rooming lists.
• Foster and manage strong relationships with Tour Operators to ensure seamless group booking experiences and maintain mutual success.”
• Handle group accommodation queries and special requests. 
• Manage Hotel inventory with relation to Group Reservations.
• Prepare group information and briefing for relevant Hotel departments.
• Proactively seek and address feedback from clients and develop ongoing client relationships.
• Quoting and securing group accommodation from non-catered groups and managing contracting, billing and handover for these groups. 

Working with a dedicated team, you will utilise your strong relationship and administrative skills; collaborating with other departments to build and maintain partnerships with our existing / potential guests and clients to drive results.

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

What will you be doing?

• Ensure vendor information is up to date in A/R module.
• Ensure invoices processed in the A/R ledger are coded with appropriate supplier and general ledger account codes.
• Reconcile suppliers’ statement of account and follow-up for any missing invoices.
• Regularly monitor the A/R ageing report and follow up on any credit notes/missing invoices.

What will you be doing?

• Assisting the Financial Controllers in the daily operation of the Finance department.
• Preparation of all financial information sent to all relevant Business Stakeholders.
• Ensure the timely and accurate completion of all weekly, monthly, quarterly and annual reports.
• Monitor and control of the cash flow for the Portfolio.

• Develop and execute integrated marketing plans for both Mercure Sydney and Ibis Sydney World Square.
• Manage and optimize digital marketing campaigns, including social media, email marketing, SEO, and PPC.
• Create compelling content for various channels, including websites, social media, newsletters, and promotional materials.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and improvement.
• Collaborate with the sales teams to develop and promote special offers, packages, and events.
• Establish and maintain relationships with external partners, such as advertising agencies, media outlets, and influencers.
• Organise and participate in promotional events and activities to increase brand visibility and engagement.
• Track and report on the performance of marketing initiatives, providing insights and recommendations for future campaigns.
• Stay informed about the latest industry trends and best practices in marketing and hospitality.

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team 
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Reporting to the Banquet Manager and Food & Beverage Manager you will have the autonomy to make decisions, run the department and lead a great team of people. 

As our Assistant Manager C&E Ops, you main duties and responsibilities are included but not limited to:

• Oversee the daily operation of the Banquet Operations department in conjunction with the Food & Beverage team, Kitchen team and our C&E sales team
• Ensure that each function is set up according to the Banquet Event Order
• Deliver catering to the standards outlined on the Banquet Event Order
• Effectively complete onboarding and training of new staff 

We are seeking a dedicated and enthusiastic Front Office Overnight All-Rounder to join our dynamic team. This is a key role that ensures smooth overnight operations, delivering exceptional guest experiences and supporting various hotel functions.

• Provide warm and professional service to all guests during the overnight shift.
• Assist with check-ins, check-outs, and other front desk operations.
• Handle guest inquiries, requests, and concerns efficiently.
• Conduct night audit duties, including reconciling daily transactions.
• Maintain security standards and perform regular safety checks.
• Support other departments as needed to ensure seamless operations.

Our new Demi Chef will:

• Assist the chef in charge to ensure the smooth running of the kitchen.
• Prepare mise en place for all relevant menus.
• Ensure consistent great food production, in line with the high quality standards set by the hotel.
• Ensure that all dishes are prepared consistently and according to standard
• Ensure strict stock rotation and minimum wastage, and assist with ordering necessary food items.
• Comply with all WHS, food safety legislation.
• Provide a courteous and professional service and ensure that guest feedback are actioned and communicated to the team

We are currently seeking an experienced Chef de Partie to join the professional and dynamic kitchen team in Pullman Hotel. This role will report to the Executive Chef & Executive Sous Chef, with responsibilities including leading the smooth day-to day breakfast operation within the kitchen.

Key responsibilities include but are not limited to:

• Manage breakfast service and lead breakfast team, ensuring adequate supplies are available for service.
• Prepare and present breakfast menu items, demonstrating variety and flair.
• Train and develop a team in quality preparation and presentation.
• Ensure stock rotation and minimum wastage.
• Mentor and co-ordinate the work of junior chefs.
• Assist with the implementation of programs to ensure high standards of cleanliness and organisation within the kitchen.
• Lead employees by setting a positive example.

Reporting to the Venue Manager, our Brewery Team of Food & Beverage/Bar Attendants play a major role in creating the vibrant service experience our guests have come to expect, providing service across our Brewery beverage, gaming and restaurant areas.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Keep all working areas clean and tidy and ensure no cross contamination.
• Assist other departments wherever necessary and maintain good working relationships.
• Report maintenance, hygiene and hazard issues.
• Awareness departmental targets and strive to achieve them as part of the team.
• Assist Senior Chefs with menu preparation and ensure adequate supplies are available for service.
• Ensure that all service and brand standards are met while on shift. 

If you have a can-do attitude, thrive on working with a dedicated team and have experience in a fast-paced, high-volume kitchen, you are the Chef we want to meet!

About the Role! 

Pullman & Mercure Melbourne Albert Park are seeing a passionate, creative and growth driven Commis Chef to join our team on a Part-Time or Full-Time position! Your flexibility in adapting to special requests will contribute to creating memorable dining experiences that will see guests returning time and time again.

Reporting to the Executive Chef, your responsibilities will include: 

• Assist with the food preparation and production for breakfast, lunch, dinner, room service, banqueting and buffet service. 
• Contribute to and maintain clean, hygienic and organised work environments to ensure efficiency within the kitchen and ensure HACCP standards are maintained.
• Perform tasks within a timely manner to ensure high guest satisfaction. 
• Maintain and collaborate on stock rotation / stock control processes to reduce wastage and maintain hygiene and cleanliness standards.
• Promote and express your passions of the art of culinary through creating consistently great food production, in line with high quality standards.
• Liaise with the Kitchen teams on special requests or delayed meals/ production.

• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• To ensure we are consistently exceeding guest expectations through service and high-quality products. 
• Organise and control the day-to-day operation of Atelier by Sofitel In Room Dining and Mini Bar.
• Manage the service of food and beverage within the outlet where required.
• Ensure all areas are adequately staffed to service the anticipated business at an acceptable standard.
• Ensure that the outlet is set to the required standard. Following all departmental procedures, standard operating procedures (SOPs) and checklists. 
• Assist the Outlets Manager with the training and development of all ambassadors. Maintaining a detailed training log.
• Ensure cash float is counted at the start and conclusion of each use. 
• Ensure that all service and brand standards are met while on shift. 

We are seeking a highly skilled and experienced Portfolio Financial Controller to join our finance team. As a Portfolio Financial Controller, you will play a key role in overseeing the financial health of our diverse portfolio of projects, ensuring accurate financial reporting, and providing strategic financial guidance to support decision-making.

Keys duties include, but are not limited to the following:

• Provide financial leadership and oversee all facets of finance for three properties
• Ensure timely and accurate production of financial reports, data and P&L
• Complete Monthly forecasts and annual budgets
• Drive Team Member Engagement and promote a positive team culture
• Develop and implement effective strategies to enhance the profitability
• Deal with Management Agreements and owners  corporation matters