Total 195 job vacancies by AccorHotel

Reporting directly to the Executive Chef, this is a unique culinary role in a large F&B environment – we are not just your typical everyday hotel restaurant. You will be responsible for Assisting the Executive Chef in all of the culinary operations across the Hotel and Pumphouse Sydney. Delivering elevated culinary standards and quality is critical to your success which involves menu planning and effective cost controls. You will have a keen eye for detail, creative flare and excellent time management skills. This is a hands-on role and you must have a genuine passion for developing and leading the team. In the absence of the Executive chef.

As Executive Sous Chef, you will be passionate about local trends in the food and beverage industry. Must be able to exceed customer expectations and deliver on budgeted profitability targets. In addition to this you will continue to collaborate with the leadership team and produce high-quality food and beverage experiences.

We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

We seek a driven and goal-oriented Business Development Manager, motivated by results and possessing extensive experience in managing multiple properties and intricate business units. You will benefit from the support of our Commercial and Marketing teams as you engage with diverse customer dynamics.

About the role:

• Source and convert new business opportunities for the Shakespeare portfolio of hotels.
• Achieve performance objectives through effective implementation of Sales, Marketing, Loyalty, and digital initiatives.
• Collaborate closely with Portfolio Sales and Marketing teams to optimize market positioning continuously.
• Partner with the Portfolio Revenue team to attain optimal revpar/revenue/yield results across all business segments.
• Formulate tactical approaches to secure significant business opportunities.
• Participate in regular meetings with Sales and Marketing teams to facilitate key communications and report on activities.
• Review weekly forecasts and market share reports, actively contributing to maintaining business levels and market share.

You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

• Follow departmental policies and procedures and service standards 

• Maintains a clean, safe, hazard-free work environment at all times 

• To report all the maintenance issues on the floor and rooms. 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• Must be able to complete a housekeeping project within a timeline 

• To report any discrepancy and always follow the DND procedure. 

• To ensure all the Guest Room Amenities are replenished when required. 

• To report Mini bar items consumed by guest while servicing the room 

• To report and surrender all Lost & Found items in the room 

• Update room status accurately  

PROVIDE GUESTROOM EXPERIENCE THAT MEETS GUESTS’ EXPECTATIONS 

• Consistently offer courteous, professional, efficient and flexible and engaging service 

• Able to provide guest request, respond to guest queries on a timely manner 

• Knowledgeable in doing other housekeeping tasks: turndown, midnight duty and houseman runner 

• To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Supervisor if no immediate solution can be found and assure follow up with guests. 

• To report any suspicious or strange behavior from a Guest or Employee. 

OPERATIONAL REPONSIBILITIES 

• To keep all keys and mobiles signed out in a secure manner and return them at the course of duty 

• Maintain proper usage of cleaning supplies and equipment 

• Report lost and breakage  

• Follow all safety, emergency and sanitation policies 

• Return and properly tag all lost and found articles in the Housekeeping Office  

• Able to attend / complete monthly training hours goal / target 

• To complete special project within a timeline 

• To lead the strategic direction of the MORRIS in collaboration with the hotel executive team
• To develop and implement appropriate strategies and actions across all market segments, distribution channels and food and beverage outlets, to deliver on the hotel's financial targets and to deliver above market performance
• To understand the Australian digital distribution strategy and ensure that all activities at a hotel level support the strategy and drive hotel performance
• Models flexibility and adjusts others’ and own priorities when managing multiple demands
• Delivers sound business judgment in addressing resource needs and improving efficiencies while balancing associate, customer/stakeholder, and financial results
• To be a brand leader by understanding your brand within the hotel, your brand DNA and your competitors and advocate for the delivery of all brand guidelines across the hotel assets
• To fully leverage all opportunities provided by Accor’s loyalty programs including Accor Live Limitless, ALL Meeting Planner and Accor Plus to drive performance
• To develop and implement an integrated marketing plan that leverages all Accor assets – including brand, digital, and partnerships to drive performance
• Works with revenue management and other functional areas to assist in the development of business segment, revenue stream and/or geographical area sales strategies
• To collaborate and liaise with the Accor National Sales Team to support the delivery targets for each of their designated accounts and to ensure that these accounts are aligned with each hotel's strategy
• To continue to build capability within your team through a process of coaching, mentoring and training
• To build a culture of new business development within your team by identifying new opportunities with existing and new clients through a process of account identification and grading to determine fit for your hotels – new business as a priority
• To lead the development of knowledge and implementation of best practices within your hotel-based team.
• Manage the collateral creation, development and distribution process
• Hands on in negotiating and contracting, following up on leads
• Be able to work from home and come into the establishment when required.
• Securing of Corporate, Domestic, Leisure and Conferencing (internal and external) & Incentive business for the Hotel.
• Monitor and respond to the level of activity of Sales Teams as reported via Accor’s Client Management System ASA
• Drive relationships and preferred programs for Hotel through the corporate office market specialists
• Review weekly forecasts and market share reports and actively participate in ensuring business levels and market share is maintained
• Prepare a monthly Sales and Marketing Report for all areas of responsibility reflecting market intelligence and adjustments to the marketing plan. This report will also reflect consolidated information from the sales and marketing team and the conference and catering team with regard to their sales activities.
• Work with an orientation to the future. Set clear appropriate and well defined objectives. Provide team with clear direction and keep them on tasks. Actively support autonomy and empowerment through appropriate delegation of work. See projects through to completion and ensure key business objectives are met.
• Prepare monthly Sales Report reflecting consolidated information from Sales activities, market intelligence and adjustments to the sales & marketing plan.
• Involvement with Direct Marketing and Telemarketing to PCO’s and Industry Institutions in conjunction with the National Director of Sales
• To ensure commercial rate structures are in place, including contracted dynamic pricing, which are reflective of market positioning
• To lead and advocate for the full utilisation of tools and processes made available by Accor
• To drive the performance of the hotel based team & cluster teams, and their account portfolios to deliver on their targets that ultimately drive hotel performance
• Strive to deliver above-market performance for your hotels, further enhancing Accor’s market share
• Following the budget, manage all paid media expenditures from creative to production to appearance and post-campaign assessment

As our full-time Night Manager, you will be leading our overnight Hotel operations each shift. You'll drive financial reconciliations, people management, guest feedback & problem resolution, brand & cleanliness standards. In the absence of senior leadership or the General Manager overnight, you hold the keys. Your invaluable contribution through your reconciliations, balances and checks enable you to know that you have made a difference to the greater good of the Hotel Operation every night shift. 

What will you be doing?

• Complete thorough audits of all daily revenue and postings, making necessary adjustments to ensure accuracy of reporting.
• Collate paperwork for departures, including credit card and company chares to be forwarded to Accounts department.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

The Front Office All Rounder's are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and valet parking, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

The Front Office All Rounder's are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and valet parking, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

At Ibis Sydney Darling Harbour, we are seeking a dynamic and energetic people person to join our busy Front Office team as a Casual All-Rounder and assist in delivering a high level of customer service at all times. This role will include exposure to all areas of the Front Office function.

• Provide quality service to all guests by responding to their requests promptly, efficiently and courteously during check in, check out and for the duration of their stay
• Attend to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis

Reporting to our Head Chef you will be responsible for food preparation for our breakfast buffet. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be responsible for strict stock rotation and minimum wastage. You will be responsible for organising the Breakfast Buffet section and will need to ensure it runs efficiently and productively. You will be required to monitor stock daily, and advise the Head Chef of product requirements in advance.

Do you have a passion for hospitality and making memorable connections?

Come join our Front Office team!

You will be the face of the hotel and are responsible for all guest interactions, queries and requests that come through the Porter House reception desk. The successful applicant will assist the Manager on Duty in ensuring a smooth and seamless front office operation and exceptional guest experience. 

We need you to be passionate about what you do, willing to give it your all and have a strong work ethic. We also need you to be available and willing to work a rotating roster of morning, evening and overnight shifts if required.

The Accor Salter Brothers Hotel Portfolio is on the look out for our next Assistant Financial Controller. Based centrally in Sydney our Portfolio of hotels spans across four states. If finance is your expertise this is a great opportunity for someone looking to expand and stretch that expertise.

What you will be doing :

• Manage the day-to-day Hub finance operations of the SB2 Portfolio of hotels.
• Develop and monitor all financial SOPs for the Hotel with a view to improving  and streamlining procedures.
• Train, develop and manage the Finance team ensuring compliance, accuracy, and financial integrity at all levels.
• Cooperate with all other departments offering support information on finance matters as required.

Swissôtel Sydney, part of Accor’s Premium brands, have an exciting opportunity for a highly motivated, driven and ambitious Associate Director of Sales with a focus on the Corporate market to complete our Sales & Marketing Team.  

Reporting to the Commercial Director, the Associate Director of Sales will drive the Corporate sales strategy of the hotel, maximise revenue opportunities and achieve a reputation as a market leader in the industry. 

Responsibilities and duties (but not limited to):

• Develop, maintain and manage strong relationships with key clients to ensure market share growth across the Corporate market
• Work closely with the Commercial Director to achieve corporate rooms revenue and meetings budgets
• Utilise all resources to identify and assess new business opportunities
• Set and deliver strategy in conjunction with the leadership team to ensure annual corporate room night/revenue objects are exceeded
• Implementation of sales call plan to promote the growth of existing accounts
• Conduct famils and appropriate treatment of VIP clients to establish relationships and maximise all sales opportunities 

As a Food & Beverage Manager, you will strategically lead the team to take guest satisfaction to the next level.

Reporting to the Operations Manager, this role will be responsible for the following:

• Manage Platform 818 Restaurant, Eve’s Bar, Room Service, Conferencing & Events to ensure quality and efficient service and standards whilst delivering a memorable guest experience.
• Review and analyse the daily operational needs maintaining beverage, labour, product and expenses on budget.
• Develop, implement and maintain quality standards for all Food and Beverage outlets, including the supervision and direction of the Food and Beverage team.
• Work closely with the Executive Chef and kitchen team to ensure Food and Beverage service is an exceptional guest experience.
• Recruit, manage, train, develop and inspire the Food and Beverage team.

Reporting to the Venue Manager, you will:

• Be responsible for supporting the Venue Manager in supervising the daily operations and team members of the Brewery Bar + Kitchen.

• Play a key role with major event activations, coaching and supporting team members and ensuring compliance across our beverage, gaming and restaurant areas.

Conveniently located in the Heart of the Sydney CBD and newly rebranded Novotel Sydney City Centre are looking for a Front Office Team Leader. This would be a great opportunity for an experienced Guest Service Agent looking to take on the next step in Front Office. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Take the lead and guide the front office’s day-to-day operations with expertise
• Complete a wide variety of hotel tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations in the restaurant, delivering food and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

• Ensure baking of pastries and croissants and set up for various breakfast buffet stations.
• Ensure production and presentation pastries and cakes for our lobby bar meet standards set
• Knowledge of all Pastry methods involved in the preparation of items produced in Pastry Kitchen.
• Maintain open communication between Pastry Kitchen and other departments within the Hotel.
• Ensuring food standards, preparation, presentation and cooking techniques meet Sofitel Brand Standard and are maintained at that level.
• Ensuring the highest possible standard of hygiene is practiced and maintain to meet Work Health & Safety regulations and HACCP food preparation guidelines.
• Accountable for the cleanliness and maintenance of all equipment, counter tops, and shelves.
• Cultivate and maintain a positive work environment where learning and personal development are benchmarks by which quality improvement is driven.
• Any other duties assigned by your manager.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

Your Opportunity

• Execute painting tasks efficiently and with great attention to details.
• Carry out preventive maintenance throughout the hotel to ensure Hotel standards are exceeded for overall guest comfort.
• Assist the Chief and Assistant Chief Engineer in the day to day operation of
  the maintenance requirements of the hotel.
• Assist in the keeping up to date records on the repair and maintenance of
  plant and equipment.
• On completion of daily rounds sign off any relevant section of the
  Maintenance Manuals.
• Prioritise and carry out maintenance as requested by Departments on a daily basis to ensure the smooth running the hotel.
• Prepare surfaces for painting, including patching, sanding, priming in guest
  rooms and BOH. 
• Report back to relevant department Manager, Manager on Duty or Front
  Office the completion, or delay, of any task that is guest related.
• Follow established safety rules, WH&S regulations and maintains a safe and
  clean environment.
• Be available to carry out emergency maintenance work outside of normal working hours, as required.

Reporting to the Precinct Conference & Events Sales Manager, the Conference & Events Coordinator is responsible for, but is not limited to;

• Coordinating events which includes liaising with the client, preparing & distributing banquet event orders and following the hotel billing and follow up procedure
• Conduct and host site inspections with clients & suppliers including follow up.
• Build relationships with contracted clients and upsell additional products and services.
• Liaise with the Hotel operational teams to ensure exceptional service & successful events are achieved.
• Responsible for pre-event and post event invoicing. Post event invoices to be issued next business day of event completion.
• Handle incoming telephone calls and follow through using own initiative.
• Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
• Coordinate and host familiarisation and site inspection activity including follow[1]up.
• Maintain effective communication with the Conference & Events Manager providing market intelligence on a regular basis and understanding of competitor strengths weaknesses and ongoing sales activities.
• Maintain existing customer base to ensure their business is retained by building and developing relationships.
• Adhere to Hotel’s rate structure with variations approved by the Conference & Events Sales Manager
• Use of Delphi to accurately record all client requirements including all related block activities.
• Relay any relevant information to management and operations team

The Talent and Culture Executive for Food and Beverage, will provide an advisory service to the Food and Beverage outlets located on Level 2 and Level 5 of the Sofitel property.  Your role plays a critical role  in the development and implementation of the people plan to support the business in achieving its strategic goals through increased operating performance, improved employee engagement, developing and focusing on people capability and providing effective change management.

• Provide warm and welcoming service to all guests. 
• Ensure tables and service areas are kept clean and tidy.
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Maintain all areas and equipment.
• Observe all hygiene, safety and security procedures, ensuring that all hazards are reported.
• Explaining the menu and drinks list to guests, assisting those with special dietary needs or preferences as well as provide knowledge when making recommendations.
• Mix and serve drinks and food items to tables.
• Liaise with the Kitchen on special requests.
• Maximise sales opportunities by upselling items.
• Placing orders through micros ensuring accuracy whilst ordering.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general WHS practises.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Performs services and treatments pertaining to the Beauty/Spa Therapist classification; facial treatments, body treatments, body massages including aromatherapy massage, deep muscle massage, and any other Spa treatment offered.
• Recommends wellness-inducing lifestyle practices, as well as home care (retail) to guests following a thoughtful evaluation of their wellbeing based on Consultation Form and observations made during treatment.
• Acts responsibly at all times in relation to personal safety along with the safety of colleagues and guests of the spa.
• Builds rapport with guests, actively establishing genuine emotional connection to create a loyal clientele.
• Maintains and proactively updates own knowledge of all treatments, wellness journeys and any current promotions. 
• Acts as the In House Trainer for the Therapist team, assisting with product and procedures.
• Liaises with official partner brand trainers to ensure updated protocols are observed and product knowledge is up to date. 
• Assists with the recruitment, induction, training, and supervision of all Spa Therapists as per Sofitel Spa service standards and operational protocols.
• Creates list of operational tasks for the Therapist team to conduct during slow periods.
• Is aware of staff moral and councils where necessary, attempting to resolve grievances as quickly as possible. 
• Assists in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
• Ensures product usage adheres to established treatment protocols, training Therapists to minimising wastage. 
• Conducts regular standard tests and room checks on Therapists, keeping records to assist in accurate rewards based on Spa Incentive Programme.
• Maintains an understanding of the functions of other departments and how these interlink with the spa. 

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

As 2IC, you will be leading the team throughout the daily operations of our busy airport hotel. This role allows the individual the ability to lead all aspects of the hotel business; Front Office, Reservations, Night Audit, Housekeeping, Engineering and Food & Beverage.

Working closely with the Hotel Manager this is a great opportunity to collaborate with a supporting leader in preparation for the next step in your career.

What You Will Be Doing:

• Leading the team alongside the Hotel Manager which will include assisting with AM and PM coverage
• Assisting the departments within the hotel when needed – kitchen, housekeeping, night audit, maintenance & front office operations
• Day to day you will be overseeing reception operations; from checking in guests to handling member queries as well as making sure all aspects of the hotel are flowing smoothly
• Back of house responsibilities include the of completing administrative tasks such as rosters, reporting etc.
• Supporting, nurturing and empowering our Heartists through the daily operations and their own hospitality journey
• Delivering on project implementation with ideas to improve the hotel, customers experience and the workplace culture
• Bring your own uniqueness to the role