Total 13 job vacancies by AccorHotel

Our Concierge team is responsible for providing exceptional customer service and coordinating the smooth guest arrival and departure experience, as well as providing friendly and knowledgeable service to all hotel visitors.

Reporting to the Front Office Manager with regular access to the Hotel Manager, the Chief Concierge will lead a team of passionate porters & valets to ensure all guests are provided with a personalised and memorable experience.

What the role is all about:   

• Overseeing the daily operations of the Concierge Department
• Leading and developing a passionate guest focused team
• Providing exceptional customer service in all guest interactions
• Providing recommendations and directions to hotel Guests and visitors
• Driving and parking cars as require

Our Receptionist is a key position and the first point of call for our guests when they arrive. You will be checking guests in and out, handling enquiries from in house guests and helping to maintain our hotel as the busiest in town, chat with our guests to ensure a sense of welcome and belonging. You will be a guru of local knowledge to help every guest get the most out of their stay, all whilst listening out for all opportunities to wow our guests when they least expect it.

Your daily mission will include:

• Assist guest with check in / out, information during their stays
• Switchboard communications with the rest of the hotel operational teams (Food & Beverage, Maintenance, etc.)
• Process / take bookings during reservations after hours
• Attend to guest with a professional telephone manner
• Ability to think on your feet and anticipate guests needs
• Multitask with great time management
• Solve problems on the spot
• Work in a face paced environment

Reporting to the Maintenance Manager, we are currently seeking a Handyperson to join our dynamic team.  This role is suitable for someone who is experienced in a similar role, & can turn their hand to anything that needs fixing.

What is the role all about:

• General day to day repairs & maintenance throughout the property
• Responding to dynamic requests 
• Preventative maintenance duties  
• Painting to ensure our guest areas are 5 star for our guests
• Liaising with the operations team
• Working with a team 

We are seeking a dynamic and experienced Conference and Events Operations Manager to join our team in Sofitel Brisbane Central. As the Conference and Events Operations Manager, you will be responsible for overseeing the planning and execution of a wide range of meetings and events, ensuring seamless operations and exceptional client experiences.

This is a full time salaried role and has the potential to be a sponsored position for the right applicant.

• Develop and implement comprehensive event strategies and plans for conferences, meetings, and special events
• Manage all aspects of event logistics, including venue selection, contract negotiation, and vendor management
• Create and oversee event budgets, ensuring cost-effectiveness while maintaining high-quality standards
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences
• Lead and mentor a large team of ambassadors
• Develop and maintain relationships with key stakeholders, including clients, vendors, and partners
• Implement and monitor event safety and security protocols
• Stay current with industry trends and incorporate innovative ideas into event planning and execution
• Ensure compliance with local regulations and company policies related to event management.

What you will be doing:

Provision of friendly and efficient food and beverage service that meets the guests’ expectations.

Your daily mission will include:

• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Taking orders, ensure following sequence of service to a 5 star standard.
• Keep tables and service areas clean and tidy by following a hygienic food service techniques during service.
• Take responsibility for your designated area / section and station.
• Promptly answer the telephone and maximize sales opportunities through knowledge of product and suggestive selling.

As a senior member of our established Kitchen team, you will be responsible for ensuring a high quality preparation and presentation of food to our guests. Your flexibility in adapting to special requests will contribute to creating memorable dining experiences that will see guests returning time and time again. Under the supervision of our Executive Chef, you will: 

• To prepare and present menu items showing variety and flair, within the cost margins specified by the hotel. 
• Communicate with FOH staff regarding the availability of menu items, additions to the menu and any relevant changes.
• Maintain a clean and safe working environment, Ensuring Work, Health and Safety procedures are followed to ensure your team’s and guests safety.
• Ensure strict stock rotation and minimum wastage.

With a hands on approach, the Revenue Manager is responsible for ensuring the best interest of profitability is served in the overall hotel as well as ensuring the integrity of rates and long-term customer satisfaction to support the overall revenue strategy for the hotel.

This role serves as the objective decision maker that will work closely alongside hotel Department Leaders and external stakeholders/owners to maximise hotel performance.

As our Revenue Manager, you will: 

• Analyse revenue trends in the local market daily to maximise RevPAR. 
• Perform analysis of competitor results using STR tool.
• Advise on future sales strategies, and business plans to increase RGI. 
• Prepare Short, Medium, and Long term forecasts, and provide commentary and in-depth analysis to hotel ownership.
• Work closely with operational departments to maximise available inventory, whilst maintaining product integrity and guest satisfaction. 
• Maintain a strong understanding of market segments, yield management techniques, supply/demand, and complex pricing relationships; continually monitor market demand drivers and adapt strategies to maximize revenue.

We offer the flexibility to work remotely or in a hybrid model, depending on the individual circumstances of the right candidate. 

A remarkable opportunity awaits for a Front Office Manager to join the prestigious team at Sofitel Brisbane Central. As the welcoming face of our luxury hotel, you will oversee front office operations, ensuring seamless daily processes and delivering unparalleled guest experiences that reflect Sofitel’s commitment to excellence.

• Oversee and manage all front office operations, including reception, concierge, and reservations
• Lead, train, and motivate the front office team to deliver outstanding customer service
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage guest complaints and resolve issues promptly and professionally
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and analyse key performance indicators to optimise front office operations
• Ensure compliance with hotel policies, procedures, and industry standards
• Manage front office budgets and financial reports
• Implement and maintain efficient check-in and check-out procedures
• Stay updated on local events and attractions to provide guests with relevant information

We are looking for a highly organised and efficient Talent and Culture Administrator to join our team at Sofitel Brisbane Central. In this key role, you will support our Human Resources department while helping to cultivate a vibrant and positive workplace culture.

• Assist in the administration of human resource processes, including end to end recruitment, onboarding and offboarding
• Be the first point of contact for all ambassador interactions with the T&C team, receiving enquiries, completing paperwork and administration, coordinating meetings/interviews and organising office areas
• Ensure a streamlined onboarding experience using the Ready Employ platform by managing employee contract documents efficiently and safely  
• Maintain accurate and up-to-date employee records in Ready Workforce
• Coordinate and schedule interviews, meetings, and training sessions
• Support the development and implementation of employee engagement initiatives
• Assist in the preparation of T&C reports and analytics
• Collaborate with the T&C team to streamline administrative processes and improve efficiency
• Contribute to the planning and execution of company events and team-building activities
• Ensure compliance with relevant employment laws and regulations
• Be a promoter and advocate for the Sofitel brand by ensuring at all times you represent the qualities of luxury service standards

We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team here at Sofitel Brisbane Central. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.

• Assist the Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
• Oversee and coordinate activities across various hotel departments to maintain smooth operations
• Handle guest complaints, special requests, and VIP requirements with professionalism and care
• Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
• Monitor and evaluate staff performance, providing training and support to maintain high service standards
• Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
• Implement and oversee health and safety protocols throughout the hotel
• Analyse guest feedback and operational data to identify areas for improvement and implement solutions
• Manage shift handovers, including proper documentation and communication of important information
• Ensure accurate record-keeping of incidents, guest feedback, and operational reports
• Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving

We have an exceptional opportunity for a seasoned hospitality professional to step into a senior leadership role within our Front Office team as a Senior Duty Manager on a full-time basis. Reporting to our Front Office Manager, the Senior Duty Manager will oversee all aspects of Front Office operations including reception, guest relations, reservations, and telephones during shifts, while ensuring the delivery of unparalleled guest experiences.

In this role you will:

• Oversee the seamless operation of the hotel, maintaining our reputation as a market leader in personalized, customer-focused service within the hotel locality.

• Drive the achievement of the hotel's key performance indicators (KPIs) related to RPS, NPS, Loyalty, and room upselling.

• Ensure the effective operation of the night audit function in coordination with the Financial Controller, ensuring accuracy while maintaining guest satisfaction.

• Supervise the handling of VIPs and special guests, ensuring their needs are met and loyalty is upheld.

Sixteen Antlers Rooftop Bar is named for its roof ‘branches’ reminiscent of a deer’s antlers, our intimate space offers a haven of comfortable seating, a selection of boutique beers, cocktails, and quality wines, as well as impressive tapas menu. We are looking for an enthusiastic superstar to lead our fantastic team!

We are seeking a passionate bar manager that represents our service philosophy, with an open minded attitude, flexible to adapt their skills, & the know how to create great experiences.

The ideal candidate will have worked in a similar venue & understands the requirements in a high volume venue, You will have a passion for people, service & delivery of expectations.  They must be able to multitask at a high level whilst developing individual team members and the team as a whole.  You will also have a hands-on management style and flexible work ethic.

As Sixteen Antlers Bar Manager you will:

• Ensure efficient, friendly and professional service is provided to all guests.
• Lead & coach team to ensure venue standards are upheld.
• Work with other leaders & stakeholders
• Maintain effective communication with the team in regards to upcoming events and venue requirements. Eg, weekly meetings with management team and kitchen brigade.
• Set up, pack down and delivery of the bar & all special events
• Proactively creating unique experiences tailored to our guests
• Take the lead as the first point of contact for any feedback from guests, & act on this
• Be knowledgeable of and operate within the outlet and hotel liquor licensing guidelines and House Management Policies.
• Set up procedures to protect and maintain service equipment, correctly recording breakages and carry out regular stocktaking.

• Keep an updated Product Knowledge master manual for the Sales and Marketing department.
• When possible, depending on workload, assist the Revenue Manager in the production of proposals, letter typing, mail-outs and outgoing communication material.
• To assist the Revenue Manager with specified projects relating to internal/external promotions.
• Assist in handling all incoming telephone calls and will follow through using own initiative.
• Assist in the creation & distribution of materials when required e.g. hotel brochures, sales kits for external promotions.
• Audit and update all content for hotel’s digital footprint – including microsite, AH.com, and third party sites.
• Conduct digital leaver gap analysis and provide recommendations to close gaps
• Assist Revenue Manager and Distribution with developing EDM strategy and calendar for 12 months.
• Create a digital exposure checklist to use for special events to ensure maximum exposure.
• Social Media management
• Assist Revenue Manager and Distribution with digital marketing, covering direct and non-direct websites, social media, EDM, suggested influencers and digital signage.