Total 10 sales manager job vacancies in Mount Waverley

Reporting to the hotel's Front Office Manager, the Assistant Manager – Front Office role acts as the Duty Manager and hotel’s representative in the absence of the Front Office Manager and General Manager. 

WHAT YOU WILL BE DOING:

• Support the Front Office Manager in providing overall management to the Front Office department. 
• Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
• Lead by example when attending to guest requests.
• Be proactive and resourceful.
• Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
• Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
• Assist with the preparation of rosters and timesheets in line with the Award requirements.
• Be a support to all areas of the hotel, helping and guidance in peak times to eliminate potential issues

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. With true work/life balance, this role is a part time position of 2 shifts per week. We are flexible with which days and willing to work around the right candidate.

We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar

We are seeking an experienced and dedicated Night Manager (Full-Time) to join our team and lead our night operations. As the Night Manager, you will ensure smooth and efficient hotel operations during the overnight shift, delivering a seamless guest experience and ensuring the safety and security of our guests and team.

Responsibilities:

• Oversee the nightly operations of the hotel, ensuring all departments function effectively
• Manage guest relations and handle any complaints or issues that arise during the night shift
• Conduct night audits, ensuring financial transactions and reports are accurate
• Ensure the safety and security of all hotel guests and staff by conducting regular property checks
• Support the front office, ensuring exceptional service and efficiency in check-ins, check-outs, and guest queries
• Lead and motivate the night team, including front office and security staff
• Coordinate with other departments to ensure guests’ needs are met
• Manage emergency situations, including medical issues, fire alarms, or security concerns
• Ensure compliance with hotel policies, procedures, and regulations

Mount Isa has a great sense of community with many sporting and recreation activities on offer which make the city lifestyle focused. Located in the heart of town, with spectacular views of the city and mine, ibis Styles Mount Isa features 57 recently refurbished guest rooms, an outdoor swimming pool and Italian restaurant, Giuseppe’s Cantina. Attracting both business and leisure guests, the property also has two meeting and event spaces.

We are looking for a motivated people person to take the reins and provide leadership to the small team of hospitality professionals. Reporting to the Vice President Operations Western Australia and Tasmania, you will be exposed to a highly diverse role with ‘hands on’ accountability for the Hotels Financial, Sales, Human Resources and Corporate Social Responsibility activity.

Key Responsibilities:

• Required to recruit, integrate, develop and coach a small but strong team
• Ability to add value to the Accor network building strong brand and customer loyalty
• Consistent and responsible approach to cost control
• Continuous improvement in regards to product and service quality   
• Required to initiate, lead and manage capital expenditure projects 
• Ability to make high level commercial decisions based on a consultative approach with the support team

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. 

This is a great opportunity for a strong Assistant Manager to take the next step in their career.

As our next Front Office Manager reporting directly to the General Manager, you will:

• Lead the Front Office Team to deliver peak moments to our guests 
• Create welcoming places and memorable experiences not only for our guests but also for your team
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Empower our team to always go the extra mile for our guests
• Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
• Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.

Reporting directly to the Director of Sales, you will be responsible for identifying, creating, and pursuing opportunities for growth within the company, while driving revenue and increasing profitability. You will establish and nurture relationships with clients, partners, and other stakeholders, and have a passion for Hotel operations!

What you'll be doing:

• Develop new sales opportunities whilst effectively servicing the needs of existing clients.
• Management of accounts/clients across all markets to ensure business is retained and developed where possible.
• Manage strong relationships with guests, industry partners and other stakeholders. 
• Develop, sustain, maximise yield and grow business from all target market segments to meet the budgeted revenue.
• Develop and implement quarterly sales strategies for all relevant market segments including corporate, conferencing and events, inbound and leisure.

Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits. With true work/life balance, this role is a part time position of 2 shifts per week. We are flexible with which days and willing to work around the right candidate.

We are seeking an energetic and enthusiastic Part Time Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and security of the property.

What will you be doing?

• Managing the hotel overnight in the absence of the General Manager
• Complete audits of daily revenue and postings, making adjustments where needed
• Collate paperwork and reports for finance and management
• Provide efficient guest services including check in/out, request handling and providing hotel information
• Settle and maintain guest accounts, ensuring cashiering is accurate
• Maintain strict security procedures to ensure guest confidentiality and safety
• Maintain the hotels standard of professionalism
• Be analytical and possess an eye for detail
• Assist the Front Office Manager and General Manager in a variety of check and balance procedures
• Assist with food & drink service in Distrikt Cafe and help out when needed in the restaurant and bar

• Business development and account management within the wholesale, inbound, retail travel agent, corporate and MICE sectors
• Work with the operational departments to ensure clear systems in place to achieve excellence in customer service and repeat business from managed accounts
• Conducting presentations to consortia, call centres, professional conference organiser’s and bookers of accommodation
• Utilise pro-active and relationship-based sales expertise to drive results
• Target and prospect new companies, autonomously building a robust contact network
• Initiate and cultivate relationships with new clients

The Assistant Manager plays a crucial role in supporting overall operation of our hotel, ensuring our guess receive the highest level of service and satisfaction. Working closely with the Hotel Manager and Guest Experience Manager, you will oversee daily operations, lead and motivate staff, and uphold our standards of excellence in hospitality.

Responsibilities:

• Assist the Hotel Manager in overseeing all aspects of hotel operations
• Supervise and train staff members to ensure exceptional service delivery and adherence to Brand standards and company policies and procedures
• Monitor guest satisfaction levels and address any issues or concerns promptly and effectively
• Collaborate with other departments to develop and implement strategies for improving guest experience and maximizing revenue
• Handle guest inquiries, complaints, and special requests, demonstrating a commitment to guest satisfaction