Reporting to the hotel's Front Office Manager, the Assistant Manager – Front Office role acts as the Duty Manager and hotel’s representative in the absence of the Front Office Manager and General Manager.
WHAT YOU WILL BE DOING:
- Support the Front Office Manager in providing overall management to the Front Office department.
- Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
- Lead by example when attending to guest requests.
- Be proactive and resourceful.
- Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
- Assist the Front Office Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
- Assist with the preparation of rosters and timesheets in line with the Award requirements.
- Be a support to all areas of the hotel, helping and guidance in peak times to eliminate potential issues
