Total 13 pr assistant job vacancies in NSW - Sydney - City & Inner West

• Overseeing daily Hotel daily activity to deliver excellent customer service
• Monitoring staff performance and providing coaching and mentoring to develop the team
• Implementing and maintaining hotel policies, procedures and standards
• Analysing hotel performance data and making recommendations to improve efficiency and profitability
• Fostering a positive work culture and promoting teamwork amongst the hotel staff
• Handling guest enquiries and complaints in a professional and timely manner

ibis Styles Mount Isa is located in the heart of Mount Isa, and offers views of the city and the spectacular Mount Isa Mines, ibis Styles Mount Isa features 57 rooms, 2 conference rooms, a pool with BBQ area, a restaurant and bar and free off street parking.

We are seeking a passionate and dedicated Full Time Assistant Manager to join our Hotel Team. 

Working alongside the General Manager and Front Office Manager, you will be responsible for the day to day operations of the hotel.

This pivotal role provides high-level administrative support to VPO NSW & ACT – Premium, Midscale & Economy and Regional Executive Team:

• Maintain effective working relationships with relevant internal and external stakeholders including Regional team, Operational teams, owners and consultants, owners and suppliers by ensuring communication is regular and appropriate 
• Liaise with other EA’s to ensure communication, processes and procedures across the Group are consistent 
• Prepare communication to send to Properties/Business units
• Assist with the coordination and management of projects 

Please note that the required working hours for this role is 11pm - 7am

• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's overnight operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Ensure strict procedures are followed for all cash/credit, cheque transactions, accounting and banking procedures, issue of keys and guest confidentiality.
• Be proficient in the use of all front and back office equipment.
• Implement training programs for all employees, conduct induction and skills training.
• Be aware of room availability and sensitively manage overbooking situations where relocations are required.
• Make every effort to fill the hotel to 100% occupancy at the highest possible rate.
• Carry out reception duties as required.
• Assist, as required, calls for reservations.
• Supervise night lobby services including car parking, portering, room service, security and public area cleaning.
• Attend to any disputes referred, ensuring total guest satisfaction. Resolve disputes personally where possible; avoid referring the guest to another person; resolve the issue and offer recover; act quickly to draw the matter to resolution.
• Lead by example when attending to guest requests. Show efficiency in constantly striving to provide Total Customer Satisfaction.
• Maintain a visual presence in the hotel lobby to assist any areas as required and to greet guests on a regular basis.
• Create and maintain a work environment that consistently reinforces exceptional customer service. Promote this environment through leader by example.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

As an Assistant Night Manager, you will manage the hotel’s nightly operations when the Night Manager is rostered off. Success in this position is ensuring a high level of guest satisfaction, being a responsible and respectful leader to others, and guiding a small team to accurately balance the books during the quietest time of the day.

Night work is not for everyone, but does have advantages – flexibility to do school drop off/pick up, availability to study and the freedom to choose how to spend your days. This role is often underestimated and overlooked, however comes with an above industry award pay rate and special night benefits such as free parking. 

On the job training will be provided, along with support to advance your knowledge with formal study or qualifications if you chose. Create your pathway to a career in Finance, Front Office or Management with Sofitel Brisbane and Accor.

What you will be doing:

• Provide supervision and support to the night team in the absence of the Night Manager
• Ensure the hotel auditing process is conducted accurately
• Deliver luxury service to internal and external guests
• Ensure the health and safety of all guests, visitors, and employees
• Process financial transactions and produce reports.

Welcome to the adventure of a lifetime at the sensational Hotel Morris Sydney by Handwritten collection. 

Accor, a world-leading hospitality group is managing this beautiful boutique hotel and will be one of Australia’s first Handwritten Collection hotels. The new global portfolio of bespoke Handwritten Collection hotels is distinctively unique, design-led properties with strong local relevance. Each property is different and showcases the personality, warmth, and passions of the independent hoteliers who look after them. 

Hotel Morris | Pitt Street, Haymarket

Housed in a striking Italian Renaissance building with palatial Art Deco sentiments; Morris has found new life as an evocative bar and boutique 82-room hotel. The hotel will feature a chic ground-floor wine bar focusing on Australian and Italian wines. 

Are you ready to take the reins as an Assistant Manager and be a vital part of our extraordinary journey? Our doors swung wide open in June 2023, and since then, the reviews for Bar Morris and our charming hotel have been nothing short of amazing! 

Picture this: you, as the Assistant Manager, leading the charge in our unique, boutique-style haven. You're not just a cog in the wheel; you're a luminary like our beloved Morris themselves. 

All About the Role

As an Assistant Manager at Morris, you are in charge of the day to day operations of this beautiful boutique hotel inclusive of Front office and Food and Beverage. 

Reporting to the Guest Experience Manager, you will: 

• Oversee operations and maintain a highly visible presence in Front Office and guest contact areas (i.e. Lobby, Food & Beverage outlets and Housekeeping). 
• In the event of any medical emergencies with overnight team to assist/cover Night Audit. 
• Review arrival lists and anticipate guest needs. Maintain active liaison with Housekeeping, Guest Relations, Food and Beverage to ensure exceptional guest service.
• Meet and greet VIP guests and attend to special requests. Escort guests to rooms as directed.
• Maintain complete knowledge of all room types, hotel matrix and facilities
• Ensure optimum staffing levels in all areas of the hotel (utilising associates on site as necessary).
• Address and resolve major complaints. Communicate problems to management and advice steps taken to resolve. Including responses to guest feedback survey’s
• Manage any emergency situations, leading the staff, responding and conducting detailed Incident reports. All Duty Managers are Fire Wardens
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests. Keep up to date current on guest, restaurant and functions activities.
• Conduct training in Security and Fire Evacuation procedures with assistance from Chief Engineer. Ensure security procedures are in place for the area. Ensure security checks are conducted during each shift.
• Conduct shift briefings and ensure effective shift hand-overs. Maintain Duty Manager’s log book and liaising with department heads on various issues and complaints.
• Manage and assist Guest experience manager with publishing rosters and submitting payroll
• Manage and being accountable for controlling the Duty Manager float/Reception Float

The Accor Salter Brothers Hotel Portfolio is on the look out for our next Assistant Financial Controller. Based centrally in Sydney our Portfolio of hotels spans across four states. If finance is your expertise this is a great opportunity for someone looking to expand and stretch that expertise.

What you will be doing :

• Manage the day-to-day Hub finance operations of the SB2 Portfolio of hotels.
• Develop and monitor all financial SOPs for the Hotel with a view to improving  and streamlining procedures.
• Train, develop and manage the Finance team ensuring compliance, accuracy, and financial integrity at all levels.
• Cooperate with all other departments offering support information on finance matters as required.

Reporting to our Executive Chef you will be responsible for food preparation for our breakfast buffet, Pumphouse Sydney, in room dining, and function service. You will be required to maintain a clean and hygienic work environment, whilst ensuring a high-quality product. In this role you will be. To utilize food handling techniques that are in line with current Health and Hygiene regulation You will be responsible for organising an assigned section and will need to ensure it runs efficiently and productively.

Reporting to the Director of Sales and Marketing, this is a pivotal role in the team, where a self-driven proactive approach is paramount.

You will be:

• Developing, managing and optimizing marketing content (yearly marketing plans), for all channels, focusing on increasing online performance, driving visibility/traffic and sale conversion across multiple segments.
• Lead the creation and management of compelling content and storytelling that aligns with marketing goals, business strategy and brand standards, ensuring high engagement across all channels.
• Developing and managing social media content, promotions and food & beverage initiatives.
• Developing creative advertising, copywriting, hotel collateral, direct mail, photography and overall internal initiatives including collateral design.
• Prospecting and managing key partnerships.
• Responsible for internal and external communication including the management of media and PR agencies.

Elevate your career by joining the prestigious Sofitel Brisbane Central, where excellence is not just a standard but a way of life. As a member of our team, you will play a significant role in delivering unparalleled service to our valuable guests, contributing to the epitome of luxury hospitality.

A positive demeanour, impeccable personal presentation, and the ability to greet guests with a warm "Bonjour" are essential prerequisites for this position.

• Assist in the management of the day to day operation of Concierge, Porter and Valet services
• Full utilisation of the Front Office Concierge systems ensuring accuracy in use and a range of reports to meet operational needs are produced
• Provide regular training and development opportunities for the team
• Assist in the preparation of Front Office Concierge monthly reports, commenting on key performance indicators as required
• Ensure public areas are clean and well presented with regular monitoring
• Ensure all incidents, inspections and discrepancies are recorded in duty logs.

Reporting to the F&B Operations Manager, the Assistant Restaurant & Bar Manager duties will include;

• Providing leadership and support to our F&B team, empowering them to create exceptional experiences for our guests
• Developing your team and coaching them on internal procedures and service culture
• Liaising with all internal stakeholders to allow for the effective operation of our Restaurant & Bar
• Be a 'Service Spotter' ensuring the Restaurant & Bar environment is well maintained, clean and everything is ready for service
• Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.

Sofitel Brisbane Central is seeking a dynamic leader with a passion for culinary excellence and a track record of success in the luxury hospitality industry. As an Assistant Outlets Manager, you will lead a diverse team of hospitality professionals to create unforgettable experiences for our guests in our award-winning restaurant, Suzette, our elegant lobby bar, Cuvee and our In-Room Dining services.

What you will be doing:

• Assist in leading, mentoring and training the operations team members in all outlets – Suzette, Cuvee lounge bar, In-Room Dining and Mini Bar
• Supervise and delegate duties, ensuring brand standards are maintained
• Liaise with kitchen to ensure the highest standard of food quality and visual presentation
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong ‘Heartist’ culture and a team focused on creating unforgettable guest experiences.

• Assist the Front Office Manager to operate a highly proficient and productive Front Office and communications department of the hotel. 
• Oversee Duty Manager/Supervisors/Team leaders and Guest Service Agents duties and responsibilities in the absence of the Front Office Manager to maximize productivity levels.
• Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused and tailored to each guest’s needs. 
• Full utilisation of the PMS and other systems ensuring accuracy in use and a range of accurate reports to meet operational needs are produced. 
• Undertake strategies in conjunction with the Front Office Manager to improve employee engagement leading to an increased employee engagement score and satisfaction.
• Plan and assist with recruitment, performance management and training of Front Office ambassadors.
• Maintain the security of monetary floats and ensuring cash handling procedures are strictly adhered to. 
• Liaise with Housekeeping and Engineering to ensure room standards are maintained while meeting guest expectations. 
• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson. 
• Strive to implement the Accor Vision and demonstrate active use of Accor Values.  

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.