Total 21 food beverage service job vacancies in Melbourne

What you will be doing:

• Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
• Master our products like a pro and find those golden chances to super-size those sales!
• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
• Liaise with the Kitchen on special requests.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general OHS practises.

About you:

• Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
• A go-getter always on the lookout for new ways to enhance our guests' journey.
• Previous customer service or hospitality experience.
• Confident in managing both internal and external clients using your expertise.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Sofitel Melbourne On Collins is seeking an experienced Receptionist to join our Guest Experience Front Office team.

As a Receptionist you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.

To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.

We are seeking experienced Food & Beverage professionals to join our team.

Responsible for ensuring total guest satisfaction through the provision of professional F&B service.

Key responsibilities include:

• Maintain Food & Beverage product knowledge
• Providing a high level of guest service
• Set up/ pack down of the outlet
• Order taking & food delivery 
• Ensuring all service areas are kept clean and well organised 

Guest Service Agent

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

• Creating exceptional guest experiences by providing great customer service and memorable moments
• Efficiently in serving food & beverage for restaurant and conference rooms
• Breakfast service including buffet, and maintaining presentation of the restaurant
• Assisting guests with questions and menu recommendations
• Working collaboratively with the team to ensure smooth running of the service period

Our Hotel

Located in the centre of Melbourne’s CBD, Novotel and Ibis Melbourne Central is a dual brand hotel boasting 473 accommodation rooms & suites.

What is in it for you?

• Employee benefit card offering discounted rates in Accor worldwide from day one.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

The successful candidate will:

• Have the ability to work rotating 7 day roster.
  Take initiative to ensure that interactions with our customers are positive and productive.
• Monitor training and offer guidance to employees whilst on shift.
• Be proactive and resourceful when attending to guest requests.

• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Have a valid Responsible Service of Alcohol (RSA) Certificate in Victoria.
•  

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will support the Front Office Duty Manager with daily tasks at Reception and create a welcoming space for our guests. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group.

Your responsibilities will include:

• Providing a unique and personalized experience for each guest at our hotel by creating connections and using creative ways to exceed guest expectations.
• Assisting with reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage
• Maintaining the presentation of the front desk and hotel lobby

Success in this role is the ability to learn quickly and the desire to provide service to our guests whilst working well with others as an all-rounder and team player. Perfectly suited to those who have a basic level of food and beverage service skills and are eager to learn from on-the-job training.

• Work with your team to set conference rooms promptly and accurately to the specifications described on the function sheets
• Ensure client expectations are met, delivering food and beverage service that aligns with our service standards
• Take responsibility for your designated rooms or sections during service
• Ensure all food and beverages requirements are delivered on time and as specified.

What you will be doing:

• Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
• Master our products like a pro and find those golden chances to super-size those sales!
• Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
• Liaise with the Kitchen on special requests.
• Clear and reset tables as well as ensuring service areas are clean and tidy.
• Maintain standards of hygiene for food handling and presentation.
• Promote a safe workplace by recognising hazards and promoting general OHS practises.

About you:

• Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
• A go-getter always on the lookout for new ways to enhance our guests' journey.
• Previous customer service or hospitality experience.
• Confident in managing both internal and external clients using your expertise.
• A high standard of grooming and presentation.
• The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

The successful candidate will:

• An ability to work night shifts across a 7 day roster.
• An open, unrestricted driver's licence - confidence in driving is essential.
• Be customer focused.
• Have great attention to detail.
• Be reliable and well groomed.
• Be a strong team player with excellent communication and interpersonal skills.
• Responsible Service of Alcohol Certificate – Victoria.

What you will be doing:

• Providing efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.
• Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.
• Maintain strict security procedures to ensure guest confidentiality and safety.

We are looking for part-time or Food and Beverage attendants to join our team. 

What you will be doing

• Providing food and beverage service to guests in our restaurants, bar and conference spaces 
• Explaining the menu to guests, assisting those with special dietary needs or preferences 
• Maximising sales opportunities with recommendations and suggestions
• Communicating with other departments to ensure the highest level of guest service is maintained
• Maintaining clean and safe work spaces and guest areas and ensuring food safety requirements are followed

What we are looking for

• Great communication skills & presentation and confidence to engage with guests
• A genuine interest in food and beverage as well as in our local Melbourne area
• Demonstrated ability to work as part of a team
• Experience in food and beverage is preferable, but a passion for providing great guest service is what will really make you stand out!

The Guest Service Agents are the first and last impression at the hotel. The position is responsible for ensuring exceptional service is provided to guests at all times, making guests feel both welcome and comfortable. Secondary to this, the role is responsible for ensuring the front office premises are safe, clean and comfortable for guests.

Key duties include:

• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and features
• Check guests in and out of the Hotel
• Handle guest enquiries and provide information and assistance
• Collect payment of accounts and issue invoices accordingly
• Communicate with other departments to ensure relevant information is communicated between departments
• Assist in maintaining a safe and secure environment for guests

Sofitel Melbourne on Collins is seeking an In-room dining Attendant to join the team. The attendant must be passionate and vibrant hospitality professional who are eager to greet guests from across the world.

Your vibrant, accommodating personality combined with your creativity and flair will engage guests and ensure they enjoy an experience that will exceed their expectations.

KEY RESPONSIBILITIES

• Use Micros to place orders and liaise with the outlet kitchen teams on special requests

• Maintain standards of hygiene for food handling and presentation

• Be confident in delivering the orders to the guest rooms

About you:

• A friendly, customer focused attitude with the strive to provide Total Customer Satisfaction.
• Initiative to ensure that interactions with our customers are positive and efficient.
• Previous customer service or hospitality experience.
• The ability and flexibility to work various rostered shifts, including early mornings, late evenings and on weekends.
• Your Responsible Service of Alcohol (RSA) Certificate - Victoria.

Our vacancies:

• Food & Beverage Attendant
• Bar Attendant
• Barista

What you will be doing

• Providing food and beverage service to guests in our restaurants, bar, in-room dining and conference spaces
• Maintaining clean and safe work spaces and guest areas
• Ensuring food safety requirements are met
• Following set procedures for setting up, clearing, order taking, processing payments and stock management
• Communicating with other departments to ensure the highest level of guest service is maintained

What we are looking for

Great communication skills & presentation

A genuine interest in food and beverage

Demonstrated ability to work as part of a team

Experience in food and beverage is preferable, but a passion for providing great service is what we are looking for

We are looking for a part-time Guest Service and Reservations Agent who has a passion for engaging with and assisting guests and colleagues.  You will split your time between assisting the Front Office Duty Manager with the daily tasks on the Front Desk, and working with our Reservations team to handle reservations enquiries received via telephone or email.  This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Handling reservations booking requests or enquiries via phone or email and ensuring guest details are accurately recorded in the PMS system
• Taking and directing all incoming calls
• Sharing information about the hotel and the local area with our guests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

Key Responsibilities:

• Hands-On Leadership: Lead by example in providing exceptional high-end dining and service, ensuring every guest experience exceeds expectations.

• Team Motivation and Development: Maintain a motivated and highly skilled team, fostering a culture of excellence and ensuring a high standard of guest satisfaction.

• Talent Recruitment and Management: Collaborate with Outlet Managers and the Talent & Culture Team to recruit new team members and manage the life cycle of each staff member, from appraisal to performance coaching.

• Strategic Marketing and Revenue Generation: Develop marketing and promotions plans to drive incremental revenue and enhance guest engagement.

• Financial Accountability: Manage monthly costs, inventory, and daily operating expenses, ensuring efficient use of resources and achievement of budgeted profit targets.

• Compliance and Safety: Ensure compliance with all statutory, HSE standards, procedures, and processes, prioritizing the safety and well-being of both guests and staff.

• Reporting and Communication: Monitor, report, and document all operations with detailed explanations, and liaise with the General Manager on finance matters or discrepancies.

We are looking for a part-time Guest Service Agent who has a passion for engaging with and assisting guests and colleagues.  You will be assisting the Front Office Duty Manager with the daily tasks on the Front Desk. This role offers a great development opportunity to grow your skills and confidence in a busy hotel right in the heart of Melbourne, and to join the Accor group of hotels.

Your responsibilities will include:

• Providing a unique and personalized guest experience for each guest at our hotel by creating rapport with guests and using creative and personal ways to exceed guest expectations.
• Assisting reservations with booking requests
• Taking and directing all incoming calls
• Providing Concierge service, including giving insight to local activities and assisting in tour booking requests
• Assisting guests with luggage to and from their room
• Maintaining the presentation of the front desk and hotel lobby

About You… 

You’re energetic, love to chat and genuinely a people’s person. You are always a step ahead of the rest and a self-starter who will make this role their own. A Entrepreneurial mindset, you relish being a mentor, a leader, who enjoys food & wine. You like Accor, are ‘relentlessly guest obsessed’. Everything you do, helps our guests feel welcome and valued, to give them the best experience possible.

The Role 

This is an opportunity to develop and execute the food & beverage strategy for the hotel and take full accountability for business goals. This position reports to the General Manager, collaborates closely with the hotel leadership team, and is responsible for Food & Beverage business, talent development, guest experience and maximising revenue and overall financial performance of the various venues;

• Small Holdings bakery café
• Bocatta Italian restaurant and bar
• Amber State taphouse
• In-room dining, mini bar and banquets

What you’ll be doing ?

• Designing, costing and implementing innovative menus incorporating both Accor standards and standalone venue positioning
• Owning, creating and driving revenue
• Maintaining Food, Beverage and wage costs in line with budget
• Staying aware of market trends on food and competitors
• Proactively setting, implementing and reviewing service standards
• Ensuing safety & hygiene standards & compliance across the food and beverage operation to achieve HACCP standards.
• Employee recruitment, training and development including - people succession planning for sustainable succes.

What you will be doing

Initially reporting to the Executive Assistant Manager, you will be assisting with running the F&B operation.

Responsibilities include:

• Hands-on operation of our F&B outlets, connecting with guests, and supporting your team to provide an exceptional level of service
• Whilst on shift you will be overseeing both hotel restaurants - our 120 seat Garden restaurant providing buffet service,  and our 40 seat a la carte Oak Room - as well as our Oak Bar which offers a range of cocktails and premium beverages, local and international wines and beers
• Ensuring the smooth running of conference and events in collaboration with our sales team
• Liaising with our kitchen team to maintain and enhance service and product standards

This is a hands-on role which offers great scope and autonomy for the right candidate and an opportunity to grow your skills into a management position.

What we are looking for

If you come from a background in restaurants, with a passion for food and beverage and experience in banqueting or bar operations, as well as leadership skills, we would love to hear from you.

We are looking for a person who wants to develop a career in hospitality, and for the right candidate, training and development opportunities may be given in Front Office, Marketing, Finance and Sales as part of a career progression plan.

WHAT YOU WILL BE DOING:

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves