Total 24 general manager job vacancies in Australia

We are seeking an experienced General Manager to lead and oversee all aspects of Novotel Devonport, ensuring exceptional guest experiences while driving business performance. As General Manager, you will be a key ambassador for the Novotel brand, combining your deep passion for hospitality with strong operational and commercial expertise. This is a unique opportunity for an ambitious and dynamic leader to make an impact in a thriving regional destination, steering a talented team of Heartists toward continued success. 

Key Responsibilities 

• Lead, inspire, and mentor a team of passionate Heartists to drive individual growth and foster a collaborative culture of excellence. 
• Develop and implement strategic initiatives to drive revenue, enhance operational efficiency, and elevate the overall guest experience. 
• Oversee day-to-day operations, ensuring all departments meet and exceed operational targets. 
• Lead sales and marketing efforts to maximise occupancy and revenue, while continuously identifying new growth opportunities. 
• Champion employee engagement by creating a supportive and inclusive environment where all Heartists thrive. 

Novotel Barossa Valley Resort is seeking an experienced General Manager to lead and oversee all aspects of this picturesque resort, nestled in the heart of Australia’s premier wine region. As a brand ambassador for Novotel, you will bring your passion for hospitality, strong operational expertise, and solid commercial and financial acumen to the role. The ideal candidate will have a proven track record of managing a dynamic team, driving exceptional guest experiences, and achieving business success. This is a unique opportunity for a dedicated and results-driven leader to shape the future of a resort that offers the perfect blend of regional charm, world-class dining, and outdoor adventure in the Barossa Valley. Join us and contribute to the continued growth and success of this stunning destination. 

As General Manager you will be responsible for: 

• Leading, inspiring and mentoring a driven team of Heartists® to enable their individual growth and help drive the overall success of the business 
• Developing and implementing strategic plans to drive revenue, improve operational efficiency, and enhance the overall guest journey experience 
• Supporting all departments in the achievement of operational targets 
• Overseeing sales and marketing to maximise occupancy and revenue. 
• Championing employee engagement, fostering a collaborative and inclusive environment for all our Heartists 

Novotel Sydney Darling Square is seeking an exceptional General Manager to lead and oversee all aspects of the hotel, while embodying the Novotel brand's commitment to quality and guest satisfaction. As a dynamic, results-oriented leader with a proven background in hospitality, you will inspire and guide a passionate team to deliver outstanding service and ensure the continued success of this vibrant property. This is a fantastic opportunity for an ambitious and highly motivated individual to take the reins of a thriving hotel, driving performance and innovation while maintaining an engaging, collaborative environment. 

You will be responsible for: 

• Leading, motivating, and mentoring a talented team of hospitality professionals to support their personal growth and contribute to the overall success of Novotel Sydney Darling Square 

• Developing and executing strategic plans to drive revenue, enhance operational efficiency, and elevate the guest experience 

• Collaborating with all departments to ensure the achievement of operational targets and seamless service delivery 

• Overseeing sales and marketing initiatives to maximise occupancy, drive revenue, and enhance hotel visibility 

• Championing a culture of employee engagement, fostering a collaborative, inclusive

You will be supporting the Director Commercial Australia in driving hotel performance and achieving key commercial KPIs. Manage a portfolio of hotels, assist Operational leaders, and help develop commercial skills with our hotel teams. Lead hotel pre-opening projects in collaboration with Sales, Marketing, Distribution, Revenue, and Communication teams. Analyse results, propose improvements, and ensure the effective use of Accor tools and processes.

This role is responsible for:

• Implementing the strategic direction from the Accor Pacific Office, MEA APAC, and Central Offices
• Support hotels in building robust budgets, creation of business and channel plans that drive above-market performance.
• Collaboration with Operational leaders and in hotel commercial teams to leverage and activate commercial initiatives
• Analyse commercial performance providing recommendations to enhance performance across a range of channels and systems
• Support training, coaching and talent development of hotel commercial teams
• Onboard new hotels and oversee development of appropriate commercial plans including pre-opening, and hotel business plans
• Support key supplier relationships, assist managing major precinct tenders, and support new business opportunities with existing and potential clients across the region.
• In depth market knowledge across geographies supporting properties to maximise commercial opportunities

Novotel Surfers Paradise is looking for the next General Manager to lead and manage all aspects of the Hotel and be an ambassador of the Novotel brand. You will be a passionate, innovative, and results-driven leader with a strong background in the hospitality industry. This is an excellent opportunity for a highly motivated individual to take charge of this busy Gold Coast hotel and lead a dedicated team to success.  

You will be responsible for: 

• Leading, inspiring and developing an exceptional team of hospitality professionals to enable their individual growth and help drive the overall success of the business 

• Developing and implementing strategic plans to drive revenue, improve operational efficiency, and enhance the overall guest experience 

• Supporting all departments in the achievement of operational targets 

• Overseeing the marketing and sales efforts to maximise occupancy and revenue. 

• Championing employee engagement, fostering a collaborative and inclusive environment for all our Heartists 

This role is responsible for leading and executing sponsorship marketing efforts across the Pacific Region to increase brand awareness and consideration, engage loyalty members, and ultimately drive direct revenue growth. Key responsibilities include managing major sponsorships such as Accor Stadium and Qudos Bank Arena in Sydney Olympic Park to maximize their value, as well as overseeing marketing initiatives and events across various commercial partnerships in sports and entertainment.

• Manage sponsorships portfolio focusing on Accor Stadium, Qudos Bank Arena and sports partners, to drive direct bookings, loyalty, and brand awareness.
• Oversee the fulfillment of sponsorship deliverables, including branding, promotion, and event participation.
• Organise and execute events for loyalty members and VIPs, including ticketing, and resource casual team members for support.
• Collaborate with digital teams and partners to create and manage a content calendar, plan emails, and execute social media strategies.
• Close liaison with internal and external stakeholders In the creation and delivery of sponsorship campaigns.
• Ongoing and accurate reporting on sponsorship and events initiatives across the region.

We are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra.
As the General Manager, you will be responsible for overseeing all aspects of the hotel’s operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment. 

Key Responsibilities: 

• Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture. 

• Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively. 

• Financial Performance: Manage the hotel’s financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results. 

• Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards. 

• Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation. 

• Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel’s profile and reputation. 

The Digital Media Manager, Pacific will implement and analyze Accor’s media strategies in the region, aligning with MEA APAC objectives. This role requires strategic thinking and excellent communication skills to support new and existing media partnerships, enhance Accor’s media presence, and work with global media teams and agencies to maximize partnerships with Google, Meta, Microsoft, and Amazon.

Key Responsibilities

Executing and optimizing Paid Media by briefing and challenging agencies to create innovative media plans, ensuring alignment on measurable media KPIs, conducting research and audience analysis for targeting, and sharing best practices to enhance media performance across the region.

Collaborating with Global Media & HUB Ecommerce/Marketing teams to reach business and campaign objectives and priorities by measuring and optimizing paid media with Accor's tools (Tableau, Sprinklr), rapidly adopting global partnerships and objectives while tailoring to local needs, ensuring alignment with company strategies, and supporting tracking and attribution of media activities for ongoing investment.

Strengthening Media Partner relationships on behalf of Accor by participating in partner calls to boost performance and discover new opportunities, tracking media trends and competitors in key markets, and using a test-and-learn approach while negotiating co-funded media pilots.

Managing Media investments and Accounting Requirements by managing the budget and financial processes to meet guidelines, adhering to internal accounting procedures, identifying local business needs for visibility, and consolidating and managing local budget sources and fees.

Supporting growth & innovation by staying current with digital media trends, competition, and new channels, supporting transversal projects on data-sharing and cookieless targeting, adapting campaign reporting templates, managing multiple projects, and completing required training while identifying new upskilling opportunities.

Peppers Marysville, a Shakespeare Property Group asset, is seeking an exceptional Hotel professional to take the helm as General Manager. This role presents a unique opportunity to lead a passionate team in delivering exceptional experiences amidst the picturesque charm of Marysville. 

As General Manager, you will leverage your visionary leadership skills to foster a culture of excellence, elevate guest satisfaction, and optimise operational performance. We seek a seasoned leader who embodies the ethos of Peppers Marysville: refined indulgence, attention to detail and excellent personalised and exceptional food and wine. 

This is a fabulous opportunity for a General Manager or Hotel Manager with previous experience to autonomously lead and drive success across the boutique Hotel. As General Manager you will be responsible for: 

• leading the overall management and strategic direction of Peppers Marysville 

• cultivating relationships with key stakeholders, including guests, owners, and suppliers 

• driving and supporting all departments in the achievement of operational efficiency 

• maximise the Hotel in terms of profit and management of financials 

• champion employee engagement, promoting a sustainable collaborative and inclusive environment for all our Heartists 

As General Manager at ibis budget Gosford, your role will encompass a wide range of responsibilities aimed at ensuring the seamless functioning of the hotel and the delivery of memorable guest experiences.

From overseeing day-to-day operations to setting and implementing strategic objectives, you will play a pivotal role in driving the hotel's success. Your leadership will inspire and empower a team of dedicated professionals, fostering a culture of excellence and collaboration. You will also be the face of the hotel and be involved in the operation, cultivating strong relationships with guests, partners, and stakeholders to uphold the reputation of ibis budget Gosford.

Responsibilities for the role include:

• Leading the overall management and strategic direction of ibis budget Gosford
• Building and maintaining relationships with key stakeholders, predominantly owners, guests, and suppliers
• Ensure long term profitability of the operational departments and the hotel, maximising revenue and yielding opportunities.
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards.
• Develop, inspire, and lead team members to create a great place to work that embodies our Heartist culture.

As General Manager at ibis Sydney Barangaroo, you will spearhead the operation of one of Sydney's most vibrant and sought-after economy hotels.

Your role will encompass a wide range of responsibilities aimed at ensuring the seamless functioning of the hotel and the delivery of exceptional guest experiences. From overseeing day-to-day operations to setting and implementing strategic objectives, you will play a pivotal role in driving the hotel's success. Your leadership will inspire and empower a team of dedicated professionals, fostering a culture of excellence and collaboration. You will also be the face of the hotel and involved in the operation, cultivating strong relationships with guests, partners, and stakeholders to uphold the reputation of ibis Sydney Barangaroo as a premier destination for both business and leisure travellers.

This is an exciting opportunity for a seasoned hotel professional to make their mark on Sydney's hospitality scene and lead a team to new heights of success and innovation.

Responsibilities for the role include:

• Leading the overall management and strategic direction of ibis Sydney Barangaroo
• Building and maintaining relationships with key stakeholders, predominantly owners, guests, and suppliers
• Ensure long term profitability of the operational departments and the hotels, maximising revenue and yielding opportunities.
• Conduct regular analysis on all departments to continuously improve productivity, quality, market competitiveness and service standards.
• Develop, inspire, and lead team members to create a great place to work that embodies our Heartist culture.

Getting to know the role and your responsibilities

• Develop and implement strategic category management plans that identifies key opportunities to drive value to the business;
• Establish, monitor, and implement suppliers’ key service levels and performance enablers for key service categories;
• Proactively gain and maintain knowledge of respective supply markets and commodity pricing movements;
• Manage tender process in Scanmarket, evaluate supplier proposals, and presenting the commercial summary & recommendations for stakeholder approval;
• Work closely with internal stakeholders to furnish service level agreements with nominated suppliers that responds to both corporate and hotel level expectations;
• Manage the roll-out of the national agreement with the hotel’s network;
• Respond to hotel requests and inquiries in a timely manner; and
• Provide escalation points to solve any issues between hotels and suppliers.

An exciting opportunity has become available for a Project Manager / Coordinator to join our Middle East, Asia & Pacific (MEAPAC) Talent & Culture Team.

This role is responsible for providing support to the Vice President – Organisational Effectiveness and Strategy, MEA PAC and the broader T&C team on strategic projects that align to our ambition of becoming a world-class provider of services and support for our Team Members and Hotels.

Initially commencing on a full time 6-month contract, this role will act as the project lead for our administration and process workstreams, supporting the project by setting deadlines, coordinating resources and stakeholders, assigning responsibilities and monitoring the overall program of change whilst producing consistent documentation and templates to support the growth of the MEAPAC region.

Getting to know the role and your responsibilities.

· Coordinate and collate policy, procedure, documentation and templates as it pertains to Talent & Culture across our region to establish best practice.

· Creation of consistent forms, templates and branding to ensure one harmonised way of working.

· Drive the digitisation process of forms in collaboration with IT / OneHR team to support optimised processes across the 3 hubs;

· Document and map the processes as it pertains to Talent & Culture across the 3 hubs with the ability to identify opportunities to streamline or optimise as required;

· In collaboration with the Digital T&C solutions team, support the roll out of a SharePoint site including the creation of documentation, training material or content as required;

· Prepare presentations for T&C leadership team to support projects;

· Develop project plans and regularly updates and maintaining timelines

An exciting opportunity has become available for a Design & Technical Services Manager, Pacific to join our team. You will be responsible for the interpretation of incoming project opportunities, ongoing project management and proposal of design concepts to improve product delivery across the Pacific region.  

Getting to know the role and your responsibilities.

• Prepare the project hotel space program and analyse spatial requirements to ensure efficiency and functionality.
• Coordinate and integrate the information supplied by Accor experts (standards and specifications for design, construction, MEP & specialized equipment and OS&E)
• Provide Development assistance such as area scheduling (space planning), project programming and reviewing of plans, layouts and project documentation for all premium, mid-scale and economy brands.
• Review, offer potential improvements and approve design documentation.
• Attend regular project team meetings to ensure that the AccorHotels standards (design, operation, maintenance, etc.) of the different hotels are met.
• Propose opportunities / design concepts for improvements to core brand standards.
• Assist during the pre-opening phase including defect inspection, and handover review.
• Maintain awareness of market leading technologies and concepts required to ensure future proofing of design development.

The Mercure Brisbane Spring Hill has a great opportunity for a full time Talent and Culture Manager. This opportunity would suit a seasoned Talent & Culture Manager looking for the exciting challenge of a hotel rebrand or an experienced Business Partner ready to step up into your first management role.

Our ideal candidate is a confident, innovative and dynamic leader, who is supportive and thrives on building human connection.

You will partner with the General Manager to:

• Oversee the entire Talent & Culture function with a hands on approach
• Develop and implement a strategic Talent and Culture plan for the Hotel
• Lead talent development
• Ensure Accor policies and internal controls are operating effectively
• Ensure WHS and risk management are compliant
• Drive community engagement to care for Country
• Oversee performance enhancement and management

The Mercure Brisbane Spring Hill has a fabulous opportunity for a dynamic Sales & Marketing Manager, looking for the exciting challenge of a hotel rebrand. We are looking for a seasoned Sales & Marketing leader to drive the newly transitioned property to success, making it’s mark on Brisbane. Could this be you?

As our Sales and Marketing Manager, you would be at the forefront of bringing the distinctive Mercure brand to life as well as:

• Developing and executing innovative sales and marketing strategies that not only meet but exceed revenue targets
• Leading and inspiring a team of dedicated sales and marketing professionals, whilst fostering high performance and productivity
• Take charging of our digital marketing efforts, including social media management and SEO optimization. Craft engaging content, manage online advertising campaigns, and leverage social media platforms to enhance our brand's online presence
• Identify and nurture relationships with key clients, corporate partners, and travel agencies to foster loyalty and growth
• Being market savvy by keeping a keen eye on market trends, competitor activities, and guest feedback to adapt strategies for continued success
• Collaborating seamlessly with other hotel departments to ensure a cohesive guest experience and maximize revenue opportunities
• Showcasing your event mastery by overseeing the planning and execution of events, promotions, and marketing campaigns to elevate our brand presence
• Preparing and presenting insightful reports on sales and marketing performance to senior management

The Mercure Brisbane Spring Hill has a great opportunity for a distribution and strategy loving Revenue Manager with a naturally analytical mind. Our ideal candidate works autonomously, has confidence in their decision-making ability, strong problem-solving skills and can communicate strategy to key stakeholders.

The Revenue Manager will report directly to the General Manager and liaise with Regional Director of Revenue & Channel Performance, and Hotel Department Heads.

Key responsibilities of the role include:

• Work closely with the Sales Team to maximise revenue and achieve targets
• Analyse market and hotel specific trends in order to accurately forecast future demand and apply strategies
• Ascertain and implement the ideal business mix for the Hotel
• Ensure optimal presence for business opportunities through brand websites, third party websites, CRO and GDS
• Use your strong analytical skills to correlate data from multiple sources
• Create and analyse reports, and utilise these results to make strategic decisions
• Utilise Opera PMS, EzRMS, OTA Insight and the Accor distribution system on a daily basis
• Demonstrate attention to detail and the ability to manage multiple tasks

You will be responsible for seeking out development opportunities for Accor within the Pacific and supporting the Vice President of Development Pacific & Chief Development Officer Pacific in securing the growth of our network.

You will have the ability to understand and navigate complex stakeholder environments within a global environment and the ability to think strategically, be highly flexible and able to respond effectively to change.

You will have a passion for hotel operations, strong personal integrity and be a confident and articulate communicator who is comfortable with negotiations, relationship building  and networking.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required
• Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team. 

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:

• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Greet all guests that come into contact with the Front Office department in a friendly manner, ensuring that the guest name is used at all times
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float  
• Prepare and distribute daily reports 
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program   
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service. Read all communication material at the commencement of each shift
• Ensure special requests are actioned appropriately and in a timely manner
• Maintain the cleanliness and the presentation of the front desk at all times
• Ensure effective communication between other departments and Management

As our next Assistant Manager, you will:

• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Ensure that all company and department policies and procedures are understood by all Team Members and that they demonstrate their understanding through the performance of their duties
• Ensure effective communication of new or updated information regarding policies, rates or general Property information 
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift. Attend or prepare meetings as and when required by Senior Management 
• Carry out all front office reception duties as required 
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budgetary guidelines
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members, when required  
• Organise skills training for Front Office Team Members in conjunction with the Human Resources 
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure all operating equipment is in good working order, reporting any faults, repairs or cleaning needs to appropriate department
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift in order to ensure continuity of service

As our next Operations Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner  •    Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners 
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.  
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings. 
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Encourage and foster an environment of open communication and efficiency between Departments and wider Shared Services teams to ensure overall financial success of the Property. 
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:

• Handles all guest or owner complaints immediately in a friendly manner 
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective – be adventurous in seeking opportunities to build and retain owner and guest business within the Property
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed to provide a consistent, high level of service for all guest contact
• Works operationally in the Front Office as dictated by trading patterns and when required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Encourage and foster an environment of open communication and efficiency between the guest services department and other departments
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests 
• Participate in scheduled training and development programs provided by the Property to improve self and department standard

As our next Housekeeping Manager, you will:

• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes 
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required
• Communicate with all departments to ensure that the Housekeeping department‘s activities are understood and executed
• Assists in the yearly preparation of the budget as required
• Prepares accurate weekly, monthly and yearly reports as required
• Recommends and implement strategies to improve guest comfort
• Participate in scheduled training and development programs provided by the Accor Acedemie / Property to improve self and department standards, and attend departmental meetings as required

Assist guests with all enquiries handle complaints and provide accurate information to guests about Property facilities and services

Are you a strong leader with previous maintenance or engineering experience within a strata/ MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across a range of regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Maintenance Manager, you will:

• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards. 
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines 
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals 
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Maintenance Manager, you will:

• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards. 
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines 
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals 
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager. 

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Restaurant or Café Manager, you will:

• Ensure Team Members  greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members  in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members 
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

Work in paradise with panoramic office views spanning coastline to hinterland, supporting a dynamic team focused on creating the opportunity for holidays and memories to last a lifetime. 

You will be part of the management team on the Gold Coast Sales Deck, with responsibilities across a geographically spread operation. You will be responsible for the managing of all administration functions and office management of the Sales offices, to ensure a smooth operation of the administrative function.

Embark on your journey with a dynamic team of Sales professionals working flexibly across Thursday to Monday.

Your Role: 

• Accurately prepare contracts and finance documentation on an on-going basis

• Provide training and assist the sales team to ensure compliance with regards to documentation
• Manage all administrative functions within the Sales Offices
• Ensure accurate data entry of records of all customers
• Prepare and distribute daily Sales reports

• Liaise with the Corporate Offices, building relationships with the multi department teams