We are seeking an experienced and dynamic General Manager to lead our dedicated team at Novotel Canberra.
As the General Manager, you will be responsible for overseeing all aspects of the hotel’s operations, ensuring a seamless guest experience, driving financial performance, and fostering a positive work environment.
Key Responsibilities:
Leadership & Management: Lead, motivate, and develop a diverse team to deliver exceptional service and achieve operational excellence. Foster a positive and inclusive workplace culture.
Guest Experience: Ensure that all guests receive a high standard of service and a memorable experience. Address and resolve any guest issues or complaints promptly and effectively.
Financial Performance: Manage the hotel’s financial performance, including budgeting, forecasting, and achieving revenue and profitability targets. Implement strategies to optimise financial results.
Operational Excellence: Oversee and support the hotel management team to enhance operational effectiveness, maximise profitability, ensure high visibility and compliance, and maintain strong communication with stakeholders and owners while continuously improving productivity and service standards.
Sales & Marketing: Collaborate with the Sales and Marketing team to develop and execute strategies to drive revenue, increase market share, and enhance the hotel's reputation.
Community Engagement: Build and maintain strong relationships with local businesses, organisations, and the community to enhance the hotel’s profile and reputation.
