Total 1,219 office administrator job vacancies in Others category in Australia

As our Assistant Front Office Manager, you will support:

• Assisting the Front Office manager in managing a team of Front Office professionals, ensuring guest experience is at the forefront at all times.
• Developing, maintaining and implementing standard operating procedures for the Department.
• Training & developing your team members, taking pride in their successes.
• Participating in the recruitment of new team members.
• Handling complex guest queries & feedback.

Overview of Position:

Informa Connect is Australia's largest event organiser, ranging from highly specialised corporate training courses to high-level conferences and large-scale exhibitions attracting thousands of attendees. The Informa Connect Australia head office is based in Sydney’s CBD, employing more than 50 colleagues.

Informa Connect is part of the global Informa Group which is listed on the London Stock Exchange and a member of the FTSE 100, with over 10,000 colleagues working in more than 30 countries. In addition to being a leading international events business, Informa is also a leading digital services and academic knowledge group.

About the Role:

The Office Manager is responsible for ensuring that our team at Informa Australia is working in a safe, clean, efficient and well equipped environment, with specific responsibility for Health & Safety, building management, supplies, mail & deliveries and colleague experience. While this role is within the Informa Connect business, the Office Manager’s responsibilities also encompass our fellow Informa Group businesses CAPA, Omdia and Global Support who share the York Street office with us.

You will report directly to the Chief Operating Officer of the Informa Connect Sydney.

Key responsibilities:

Health & Safety

• H&S Officer for Level 4 (training/accreditation will be provided if required)
• Point of contact for Group H&S team and George Place H&S/Security teams
• Ensuring our ongoing compliance with applicable H&S requirements at 24 York Street
• Coordination and certification for colleagues to attend First Aid and other H&S-related training as required
• Maintaining a register of all Fire, H&S and First Aid Officers on Level 4

Building

• First point of contact with George Place (ISPT and CBRE), Security and 3rd party service/maintenance/cleaning/utilities/plumbing/waste suppliers and contractors
• Ensuring Level 4 is maintained in a safe, clean and well-presented state at all times;
• Access system card management

Supplies

• Responsible for all office/kitchen consumables, stationery (excludes event-specific, IT or Capital expenditure)

Mail & Deliveries

• Responsible for distribution of incoming mail/deliveries, dealing with the George Place mail room and managing/collecting PO Box Q1439 at the QVB Post Office
• Couriers: managing outgoing couriers if assistance is required and dealing with courier contacts

Colleagues

• Social: leading or collaborating in staff functions such as Walk The World, office parties and smaller events
• Induction – Level 4 and George Place welcome and tours

What you will be doing.

• Working across both Reception and Food & Beverage outlet
• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves
• Assisting in Food & Beverage service
• Taking Guest orders in the restaurant and service of beverages

A new opportunity for an Office Assistant has become available within the Specials Planning Team, National Buying of ALDI stores, based in Minchinbury. This is a permanent position.

As an Office Assistant, you will be responsible for providing administrative and project support to the Specials Planning team. Your primary responsibilities will be to coordinate product links and changes to Promotions in SAP through data entry, reporting and general administration. 

• Manage internal databases and systems through accurate data entry and maintenance
• Support the Specials Team with administrative and project support
• Manage planning queries and communications on behalf of the Specials Team
• Draft, submit and maintain relevant documentation
• Generate relevant reports as required
• Create and manage templates/schedules
• Liaise with internal and external stakeholders

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Operate telephone effectively, handling all calls promptly and professionally, greeting all callers according to Accor policy.
• Complete the daily shift check list, referring any items that require follow up to the Front Office Supervisor or Duty Manager.
• Transfer all details on the registration card to the guest reservation in Opera accurately and efficiently, ensuring that future stays are updated with relevant needs and requests.
• Be versed in the VIP arrivals and special requests for the day. 
• Have extensive knowledge of the Opera Front Office system with respect to reservations, check in, cashiering and check out.
• Have an extensive knowledge of the hotel services and facilities. 
• Demonstrate the “Passion for Excellence” through serving our guests with flair and professionalism, ensuring that their requests are quickly and efficiently achieved.
• Ensure all guests are provided with personalised service and that the “Essence of Pleasure” is achieved.
• Embody the art of French hospitality through a “can do” attitude.
• Perform tasks within a timely manner.
• Assist with implementation and maintenance of Sofitel Brand Standards.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

Your New Role

We are looking for a Systems Administrator to join our growing team of talented professionals. This role reports to the Technical Lead, with your primary focus to maintain the smooth operation of multi-user computer systems, including coordination with network administrators. Some role requirements: 

• Provide overall management of large scale operational systems
• Undertake systems administration tasks in support of major databases and applications
• Provide level 2/3 support to uses and customer management personnel on systems technical issues
• Recommend, implement, install and maintain appropriate technology to meet client needs
• Define problems, collect data, establish facts, draw valid conclusions and prepare appropriate reports
• Detect, isolate and resolve automated information system problems.

Due to the nature of work we do for our customers, all applicants are required to be Australian Citizens and hold a NV1 security clearance with AGSVA and be capable of upgrading to a TSPV security clearance.

WHAT YOU WILL BE DOING:

• Provide exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and for the duration of our guest’s stay.
• Assist guests with luggage and other concierge duties.
• Ensure accuracy of guest accounts on departure
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism, maintaining procedures in relation to credit and cash transactions and accounting documentation.