What you will be doing.
- Working across both Reception and Food & Beverage outlet
- Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
- Be an advocate of ALL: Accor’s loyalty program to non members
- Checking guests in and out Maintaining accurate guest accounts
- Taking bookings, providing helpful information & entering reservations
- Answering guests queries in a timely and efficient manner.
- Addressing guest requests and handling guest complaints in a positive manner.
- Liaise with inter departments to assist guest and advise of room moves
- Assisting in Food & Beverage service
- Taking Guest orders in the restaurant and service of beverages
