Total 41 hr manager job vacancies in Others category in Bendigo, Victoria

About this opportunity

The General Manager of Supply Chain is responsible for overseeing and optimising the entire supply chain process within a manufacturing environment. This role ensures the efficient and cost-effective management of supply chain operations, including logistics, sales and operations planning (S&OP), supplier relations, capacity planning, and procurement.

Your key responsibilities will be to:

• Develop and implement comprehensive supply chain strategies that align with the company’s overall business objectives.
• Establish key performance indicators (KPIs) to monitor and evaluate the efficiency and effectiveness of supply chain operations
• Identify opportunities for process improvements and implement best practices to enhance supply chain performance.
• Oversee the selection and management of transportation providers, manage warehouse operations and Implement logistics optimization techniques to reduce costs and improve service levels.
• Facilitate cross-functional collaboration between sales, marketing, production, and finance teams to align supply and demand plans.
• Identify and evaluate potential suppliers, negotiate contracts and agreements, monitor and evaluate supplier performance
• Develop and implement procurement strategies to achieve cost savings and improve supplier performance.

Your skills and experience

To be successful in this role, you’ll have:

• Minimum of 10 years of experience in supply chain management, preferably in a manufacturing environment.
• Proven track record of managing complex supply chain operations and leading cross-functional teams.
• In-depth understanding of supply chain management principles and practices.
• Knowledge of logistics, procurement, and capacity planning.
• Familiarity with S&OP processes and tools.
• Strong leadership and management skills.
• Excellent negotiation and communication skills.
• Analytical and problem-solving abilities.
• Proficiency in supply chain management software and tools.

Assistant Manager - Victoria Point Tavern

• $74,000+ base salary + Super + Half yearly bonus
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Situated on the corner of Colburn Ave and Redland Bay Road, Victoria Point Tavern is a favourite of locals and visitors alike. Our warm and welcoming atmosphere paired with friendly service provides the perfect place for our community.

There's places to go, so dream big

We're part of a big group that caters for big dreams. You can go places within ALH and beyond!

Sound good? Read on.

This is a brilliant opportunity to become an Assistant Manager with ALH Group!

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

We really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list, please still get in touch. We'd love to have a chat and see if you could be a great fit. 

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Infosys Consulting - a real consultancy for real consultants.        

Role Title: ST PASA Vendor Delivery Manager

Location: Melbourne/ Sydney

Mandatory: Australian Citizen with Baseline clearance

Open for Subcontracting: ADU 800 to AUD 850 INC super.

Duration: 6 months.

Responsibilities:

• Vendor Management
• Manage (General Electric) GE Vernova Vendor relationship for their Operations Technology Program (OTP)
• Review and revise the commercial model to support the delivery of the remaining scope for OTP
• Resolve open vendor change requests – working with Commercial & Legal ST PASA
• Refine delivery approach, supporting project structure and required resourcing to support delivery
• Establish ownership and dates for dependencies
• Manage interdependencies with other programs such as CDC & NEM Reform
• Confirm estimate and schedule to complete

Skills required:

• Strong experience in delivering GE solutions and knowledge of GE Vernova product
• 15+ years of experience
• Knowledge of electricity Market operations and associated GE products
• Strong utility experience

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.  

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.  

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

Why you will love this opportunity as Services Consulting Manager at Civica

As a Consulting Manager, you will play a pivotal role in overseeing client engagements, where you will not only manage project teams but also cultivate strong relationships with our clients, ensuring that their needs and expectations are met with the utmost professionalism.

Your primary responsibility will be to guarantee the successful delivery of our consulting services, which entails developing comprehensive strategies, coordinating resources, and adhering to timelines.

In this role, you will not only have the chance to shine through your exceptional strategic thinking skills, but you will also be empowered to uncover and pinpoint various growth opportunities that lie within our organization. Your ability to foresee potential challenges will be crucial in navigating the dynamic landscape we operate in. Moreover, as you analyze these opportunities and challenges, you will be responsible for crafting and implementing innovative solutions that not only address immediate needs but also pave the way for sustainable long-term success. This is an exciting opportunity to make a significant impact by leveraging your expertise and creativity.

Furthermore, you will exhibit outstanding project management skills, encompassing effective communication, risk management, and team collaboration, all of which are crucial for the successful attainment of project objectives.

This is a full-time position that may occasionally require travel to meet with clients at their locations.

Keen to find out more about our Local Government products? Follow the link to find out more about what you'll be working on - Local Government Services and Software | Civica 

What you will do to be successful in this role 

• Serve as the primary contact for clients during their entire journey. Develop and maintain strong relationships with clients, understanding their distinct business requirements and obstacles. Guarantee a high degree of client contentment while adeptly handling their expectations

• Direct consulting projects from start to finish, ensuring alignment with established objectives. Collaborate with the PMO to formulate project plans, define scope, and allocate necessary resources. Guide and oversee consultants, facilitating performance reviews and providing support and advice. In partnership with the PMO, monitor project progress, identify potential risks, and execute suitable risk mitigation strategies

• Perform comprehensive analysis and assessments of client operations and processes. Develop and deliver strategic recommendations customized to meet client requirements. Assist clients with the implementation and execution of strategic plans

• Foster a culture of collaboration and excellence among team members. Provide coaching and opportunities for professional advancement to team members. Perform performance evaluations and provide constructive feedback
• Proven expertise in project management, highlighted by an exceptional history of expertly guiding complex projects to success
• A solid command of the Microsoft Office Suite, paired with hands-on experience using project management tools
• Having relevant industry certifications such as PMP or Six Sigma will give you an edge in this role!
• Adaptable and skilled at juggling various priorities in a dynamic, fast-paced environment

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

You will lead and mentor the operations team at our new Altona depot, working closely with the national leadership team.

Your responsibilities will include:

• P&L Management: Overseeing the financial performance of the depot.
• Relationship Development: Building and maintaining strong connections with clients and stakeholders.
• Change and Improvement Initiatives: Driving and implementing strategies to enhance operational efficiency.
• Coaching and Mentoring: Supporting and guiding the team to exceed their goals and achieve personal growth.

This is a hands-on role, requiring a proactive approach and the ability to handle a busy and dynamic environment. If you thrive on challenges and are committed to delivering exceptional results for both the team and clients, this position offers a rewarding opportunity.

The Role:

• Leadership of all staff to ensure the effective, efficient and safe operation of the depot.
• Manage compliance with all relevant industry legislation, regulations (including but not limited to CoR and Fatigue Management) and community expectations.
• Actively manage the operational and financial performance to the set budgets and business goals, using KPI’s to monitor outcomes.
• Adherence to National Operations Standards (NOS) throughout your depot, agents and subcontractors.
• Assist with the development and maintenance of company policies and procedures.
• Lead and facilitate improvement projects which will create efficiencies, reduce waste, lower operational costs and increase customer satisfaction across the operation.
• Providing exceptionally strong leadership and mentoring of all direct reports.
• Be the champion of employee engagement and development of key talent within your team.

About you:

• Minimum 5 years' experience in a similar role
• Complex understanding of the National Heavy Vehicle Legislation
• Ability to build and develop strong working relationships and a strong drive to deliver business outcomes
• Strong knowledge of Industrial Relations and Employment Relations policies and requirements
• Ability to process and interpret complex information, then adjust according to the audience receiving the information
• Ability to work flexibly and to work under pressure
• Attention to detail and high degree of accuracy
• Excellent interpersonal skills
• Critical thinking and decision-making skills

Why choose BagTrans?

• Competitive salary package
• Free off-street parking
• Annual Bonus Scheme
• Collaborative and teamwork focused environment.
• Room for growth within the group.
• Equal opportunity employer.

The successful applicant will be able to engage people at all levels, have proven ability in building effective working relationships, with strong influencing, negotiation and coaching skills, coupled with an ability to work within a fast paced, dynamic transport environment

All suitable candidates will be required to undergo pre-employment checks including medical and police check.

Who are we?

BagTrans is a national transport company with over 35 years and works with some well-known household brand names in the Australian Consumer, Packaged Goods, Pharmaceutical and Food Manufacturing sectors.

We are a rapidly growing company with a culture built on trust and respect. Our focus is on delivering quality and exceptional service, we believe that our success today is the future.

With a national footprint, we are the natural supply chain partner of choice.

BagTrans is proud to be a division of Freight Management Holdings (FMH).

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

We are looking for an experienced General Manager to lead a team of service delivery management professionals. In this role you will be focused on developing and implementing strategy and business plans across your team and with the broader Datacom direction. The role will oversee daily business activities, including working alongside colleagues for sales and customer success adding value and improving overall business functions.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

What you’ll do   

As our General Manager – Service Delivery Management, you will be responsible for ensuring that we deliver service excellence to our customers in commercially compliant and financially sustainable way. Using your strong influencing skills, you will support your team in driving continual service improvement for our customers across our matrix organisation, championing a security first approach in everything we do. With your in-depth experience of technology services outsourcing, you will be able to represent and advocate for our solutions and offerings in support of in account and new customer growth. You will be able to demonstrate strong leadership skills and be able to support our people in all situations and help them in their career development journeys.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What you’ll bring  

• A bachelor’s degree in business or other relevant field or equivalent work experience
• 10+ years of senior commercial or sales experience within a complex and multifaceted manage services environment
• Demonstrated experience managing service delivery teams within an outsourcing arrangement
• Strong business acumen
• Excellent customer relationship building and management skills
• Strong influencing and persuasive ability
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends
• Exercises judgment in selecting methods, techniques, and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements
• Ability to frequently interact with a variety of stakeholders and team members, normally involving matters between functional areas, other Datacom divisions, customers and the company
• Proven negotiating skills with the aptitude to ensure win/win situations for all parties
• Ability to build and lead an effective and high performing team
• Detailed understanding of service management methodologies and processes including the ITIL framework
• Demonstrate experience or acceptable knowledge of industry standards such as; ISO 27001, ISO 20000, ISO 9000

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

The Capacity/Availability Manager is responsible for the operation and improvement the Capacity and Availability Management process so that managed services and infrastructure can deliver the agreed capacity and performance targets in a cost effective and timely manner.

The Capacity/Availability Manager acts as the central point for all capacity and performance related activities between the customer, operational and project teams to is to act as the process subject matter expert ensuring systems have sufficient capacity to deliver client business needs without waste.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to client requirements, to be eligible for this role you must be an Australian Citizen and be able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Capacity/Availability Manager you will be focused on:

• Defines and implements Capacity/Availability Management policies, processes, tools and procedures
• Work with customers to obtain and understand demand requirements and patterns of business activity
• Manage an ongoing program with the client and delivery teams to identify and implement service improvement initiatives.
• Identify efficiencies that can be implemented to reduce the cost of delivering services without compromising the quality-of-service levels
• Monitor and track delivery of services against relevant SLA’s.
• Build strong relationships and develop a sound understanding of the client’s business needs, demand requirements and patterns of business activity
• Escalate risks discovered in, or affecting, the Capacity/Availability Management service

• End to end ownership and management of internal and third-party suppliers to ensure successful outcomes.

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Previous experience working as a Capacity/Availability Manager within a large complex multi-vendor environment

• Experience working in an ITIL aligned environment
• Broad understanding of technical concepts and frameworks

Nice to have:

• Ideally prior experience as a Capacity/Availability Manager in an IT Managed Services environment

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

As the Workplace Experience Manager, you will be responsible for ensuring a great workplace experience for our employees in Australia and New Zealand. You will collaborate with key stakeholders and partners to create an engaging and productive workplace environment that aligns with Sinch's values and culture.

Key Responsibilities include:

• The overall operations of multiple offices, ensuring all functions run smoothly and efficiently.
• Manage health and safety aspects according to regulation.
• Establish, build and maintain relationships with the property managers, office suppliers, sub-contractors to ensure deliveries and works are scheduled and completed.
• Various administrative tasks, e.g. raise POs, arrange meetings, issue invitations.
• Cleanliness and organisation of kitchen and lunchroom areas and equipment
• Kitchen re-stock, clean and empty dishwasher, coffee machine cleaning – daily morning and afternoon
• Preparation and upkeep for meeting rooms and associated catering needs.
• Plan lunches and small functions.
• Clearing meeting rooms, tidying the office
• Greet and assist other visitors such as couriers, food service deliveries, consultants and building maintenance.
• Point of contact for the Sinch Facilities team on any information requests
• Project lead for any required uplift or changes to the office floor e.g., working closely with external project managers.  
• Management of events for multiple offices. End to end, booking, planning, executing. Working closely with HR form a cultural perspective.
• Catering for workshops and office morning teas.
• Maintaining a vibrant atmosphere for inhouse events, ensuring our office is always immaculate and inviting
• Assist all employees with their travel arrangements in accordance with the Travel policy.
• Work closely with HR and Internal IT to support the new starter on boarding process with courier for laptops, pickups and new starter passes
• Manage any internal communications where required, for example global public holidays and new starter weekly email.

• Proven experience in workplace or facilities management roles.
• Knowledge of workplace health and safety regulations and requirements.
• Experience in managing relationships with external vendors and service providers.
• Strong project management and coordination skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively and build relationships with stakeholders at all levels.
• Proactive and solution-oriented mindset.
• Attention to detail and ability to prioritise tasks.
• Experience in the technology or telecommunications industry is a plus.

• Flexible hybrid working arrangement
• Generous parental leave program: 26 weeks full salary for primary care giver and 4 weeks full salary for secondary care giver
• Access to Reward+ program
• A day off for your birthday
• Wellness programs
• Coaching and career development support, including access to a range of online professional development courses.
• Access to our Employee Assistance Program
• Global mobility policy
• Monthly Fitness Reimbursement
• Work From Home Reimbursement  
• Paid Volunteer Leave

Position: Insights Manager  

Reports to: Client Director

Business Unit: DBM Atlas Insurance team  

Location: Melbourne (preferably) although Sydney also acceptable

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.   

The Role

This is an exciting role within our DBM Atlas team, focused on serving our insurance clients. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team. Insurance is a key growth category for RFI and you will be instrumental in ensuring the business capitalizes on the opportunity.

Key Responsibilities

• Managing the relationship with various insurance clients and delivering outstanding customer service to those clients; including timely delivery of all reports, client queries and ad-hoc analysis requests ensuring they are provided to clients on time/in accordance with SLAs, to the expected standard and without error
• Maintaining deep understanding of the client’s strategic priorities, NPS performance and drivers
• Advancing the depth and actionability of insight provided to clients
• Producing periodic deep-dive reports and presentations for key clients end-to-end; including client briefing & consultation, solution scoping, analysis planning, data production, insight and report generation.
• Receiving briefings for ad hoc deliverables and communicating requirements and expectations to the Client Director/Senior Director
• Owning the execution of low-medium complexity adhoc analysis requests for insurance clients
• Providing support to Client Director on higher complexity adhoc analysis requests
• Supporting internal teams in the enhancement of production, QA processes and output including through automated production techniques
• Monitoring use of adhoc hours including determining hours required to complete tasks, communication and agreement of hours and adherence to agreed hours during production process
• Contributing to the identification of opportunities to improve the way clients are serviced and to enhance client value
• Liaising with clients on prioritization of tasks based on team capacity and workload
• Liaising with external providers associated with client deliverables
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the account team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Assisting in putting together SOWs, sales pitches etc. in collaboration with Sales and Client Success teams
• Organising and conducting regular monthly client WIPs meetings and presentations
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver customer insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q
• Excellent leadership and organisational skills.
• The ability to challenge the status quo and think outside the box.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave