Total 1,384 Information Technology job vacancies in north sydney new south wales australia

Squiz is looking for an IT/Application Support Analyst to join our managed services team. Supporting Squiz’s clients across our various products. We are open to background and experience but ideally 1-2 years experience in a similar support role within a software/applications environment.

We do not expect you to know our products, we will train you!!!

This role is open to location but you must be comfortable working Sydney timezone covering core hours 10am-6pm.

You will work as part of a global team and although we don't expect constant out of hours work we do require some flexibility.

Must have:

• Strong problem-solving skills.
• A qualification in Software engineering, programming, computer science or information technology.
• Familiar with the concepts of ITIL Service Management principles.
• Naturally curious and interested in debugging problems.
• Proficiency in Java, Git, and RESTful APIs.
• Familiarity with Web Development.
• Confident communicator that can communicate technical issues, in a way clients can understand while providing exceptional customer service.

Here’s what would be nice to have:

• Familiarity with JavaScript/JQuery.
• Familiarity with Node.js.
• Familiarity with a CMS equivalent system will be an advantage.
• Implementing and working with APIs.
• Experience with Jira ticketing system

What you will bring to the team:

• A positive can-do attitude
• An inquiring mind that drives you to learn and challenge yourself.
• Pride in your work.
• Sound time and task management skills.
• High level of attention to detail.
• Ability to collaborate effectively within a team.
• Strong written and verbal communication skills.

Note: We are unable to sponsor for this position, only apply if you have full working rights.

Who we are:

Squiz has helped organisations improve the services they offer online and, in turn, the lives of the people that matter to them; building portals for students, websites for citizens, intranets for employees, and much more.

Headquartered in Australia, we have teams and customers across the globe, with offices in New Zealand, the United States, the United Kingdom and Poland.

Right now, we are in the midst of a very important and exciting point in our journey as we transform our business into a SaaS Digital Experience Platform product organisation, putting the power of the products we’ve used to deliver amazing experiences into the hands of our customers.

Why work for Squiz?

You’ll work with some of the most intelligent and down to earth people you’ll ever meet: we are made up of a diverse range of passionate people who love challenging the status quo. Every day is different, but what is constant is we enjoy what we do.

Squiz has a flexible working policy: We encourage our teams to embrace flexibility in how their team members manage where and how they work. We want you to be able to work in a way that drives productivity, efficiency and outcomes; along with connection and collaboration.

We celebrate diversity and unite on the elements of our company DNA, starting every customer conversation with “why?” to understand their needs, working hard to find a way to overcome every challenge, and fighting for better outcomes with the work we do; all while checking our egos at door, not taking ourselves too seriously and having fun along the way.

We are a 2024 Circle Back Initiative Global Employer – we commit to respond to every applicant

#LI-Hybrid

Recruitment Agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Squiz is not responsible for any fees related to unsolicited resumes.

What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

The Team

Lyka is expanding, and we're in search of a stellar Senior Information Technology Associate to champion our pack's day-to-day IT needs at Lyka's Sydney HQ, while contributing to the development of an efficient internal IT infrastructure.

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.

• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary and secondary carers, along side 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.
• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne. Onsite days are required for the beginning.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

“People don’t just value my perspective, they trust it –and that’s powerful.”

• Collaborate for Success: Drive Ongoing Marketing and Sales Programs with Partners.
• Work for a culture that values its Employees
• Fulltime, Hybrid, Sydney Based

ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.

Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.

MEET THE TEAM
Our Operations Teams are the subject matter experts keeping our business moving forward every day. Combining strategic thinking, administration excellence, proactive problem solving and more, you’ll work across every corner of the business – to uplift our capability, amplify our collective impact and revolutionise the way we work.

Reporting to the CEO, LEAP APAC – you will work directly with our partners to create and implement on-going marketing and sales programs.

WHAT YOU’LL DO

• Development and implementation of the yearly strategic partnership plan which may include advertising, conferences & events including in-house webinars and seminars, membership discount schemes, speaking opportunities and joint collateral.
• Transformation of old sponsorship strategy into a 'strategic partnership' plan with a deeper relationship with associations to penetrate membership base
• Establish new relationships and seek out new partnership opportunities to ensure coverage of high priority segments and new products as needed by the business.
• Hold key relationships with industry associations with overall objective of leveraging association membership base to achieve revenue objectives.
• Initiate on-going conversation and interaction between IT and associations foster relationships and increase brand favourability with high-level industry influencers.
• Negotiation of partnership agreements (both renewal and new) with industry associations to drive new and referral business, generate new leads and retain current customer.
• Strategise and implement conferences & events from creative, brief, to execution
• Ensure smooth execution of events (with the help of marketing assistant) which may include designing of booth space, logistics/courier
• Ensure all attending external conference are properly briefed via Fact Sheet ensuring IT attendees agree on business objectives
• Implement new and improved processes to aid assessment of partnership opportunities, measure ROI and record feedback with aim to avoid ambiguity and help structuralise decision making process
• Maintain positive relationships with industry associations in the legal, corporate and practice management industries
• Be the go-to person for all partnership related queries for internal stakeholders and external associations
• Provide recommendation, collate feedback, assess/consider all internal stakeholder comments for all partnership proposals before deciding to proceed or decline.
• Working closely with Content and Digital Manager to ensure coverage and generate interest/awareness from potential Clients for Partners.
• Ensuring partnership entitlements are fully utilised
• Build trusted relationships with new and existing clients, and certified LEAP Partner Network consultants
• Identify and resolve issues, complaints, and enquiries from team members, clients and LEAP Partner Network
• Manage LPN documentation, policies and procedures (internal and external team members) including assisting with the preparation of resource and training materials
• Monitor certified consultants’ pipeline and delivery of work to maintain certification
• Report figures to the CEO on a weekly basis
• Organise & implement required training, presentations and events
• Provide onsite and online training with the LEAP Partner Network covering all functionality in the LEAP software and processes, including Salesforce accuracy
• General Troubleshooting

WHAT YOU’LL BRING

• Exposure to Legal Sector either from a financial or file management perspective
• Experience in Bookkeeping and/ or accounting
• Demonstrated organisational and time management skills as well as the ability to meet deadlines.
• Excellent communication skills and an ability to listen, understand and recommend solutions within the scope of the software and Partner Network role
• Ability to present training sessions and deliver business plans to a variety of audiences.
• Demonstrated ability to work under pressure, and be flexible and adaptable in a changing environment.
• Ability to work both autonomously and within a team environment
• Self-motivated to innovate within the job and look for new opportunities both within the team and with the Partner Network
• Proven ability to manage internal and external teams to drive business outcomes

WHAT YOU NEED TO BE REALL GOOD AT

• Building trust – interacting with others in a way that gives them confidence in one’s intentions and those of the organisation
• Gaining commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
• Facilitating change – Encouraging others to seek opportunities for different and innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace
• Continuous improvement – Originating action to improve existing conditions and processes; identifying improvement opportunities, generating ideas, and implementing solutions
• Planning and organising – establishing courses of action for self and others to ensure that work is completed efficiently

JOB STYLE (THIS ROLE WILL SUIT PEOPLE WHO ENJOY THE FOLLOWING ACTIVITIES/RESPONSIBILITIES)

• Challenging work – working on difficult or demanding tasks requiring substantial effort and commitment
• Task variety – working on several different tasks or projects, doing different activities day to day, working on a variety of projects with diverse demands
• High involvement member – working in a participative, empowered environment
• Continuous learning – increasing knowledge and skill when circumstances call for additional learning
• Relationship building – developing and maintain ongoing working relationships with others requiring interaction and mutual support

 

As this is a permanent role it will only be open to candidates with Australian Permanent residency or Citizenship.

• Friendly, supportive, and driven culture
• Complimentary gym membership
• Fully stocked pantry
• Monthly massages
• Break out area and sporting activities
• Monthly celebrations for birthdays, work anniversaries, new joiners
• Generous Parental Leave benefits
• One additional paid "Be Me" leave day per year to celebrate being you!
• Opportunity to participate in our Employee Share Scheme

LIFE at LEAP

LEAP is all about impact, growth and ownership. We’re united by a genuine passion for what we do, enriched by the care we show to our customers and each other and driven by the difference we can make together.

LEAPster culture is about prioritising and celebrating the incredible humans behind our market-leading technology. Think performance-driven remuneration incentives, flexible hybrid work, a world-leading Parenting Policy, regular social events, free gym membership and so much more.

At LEAP, we promote equal opportunity. Creating a culture of diversity and inclusion not only promotes innovation but we believe is the right way to do business. Our LEAPsters bring different cultures, genders and perspectives to their days and we wouldn't have it any other way. We welcome and encourage you to apply, no matter who you are or how you identify.

…unless you are representing a third-party agency. Thanks for thinking of us, but we will not review any CVs from external recruitment agencies.

SOUND LIKE A JOB YOU WERE BORN TO DO? WE WANT TO HEAR FROM YOU AND CAN'T WAIT TO RECEIVE YOUR APPLICATION!

More you should know

Discover the human side of cutting edge LegalTech.

Our Why 

 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

 

About the Role (your why)  

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.

 

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients’ environments and guide both our technical teams and our clients to deliver successful Business outcomes.

 

We’re looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

 

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

 

What you’ll do   

 

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

 

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

Some of the core responsibilities include:

 

• Preparation and presentation of reports
• Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
• Establish, Develop, and Maintain client relationships
• Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;

• Responsible for ensuring the overall maintenance of client’ IT environments
• Performing triage function(s) to determine if a request is standard vs complex
• Coordinate major change / major incident activity in conjunction with change and major incident management team
• Provide support to the Service Delivery Managers and Senior Service Delivery managers

 

 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

 

What you’ll bring  

 

• Strong knowledge of technologies (e.g . Cloud, AWS, Azure, Google etc);
• Strong knowledge of Microsoft Operating Systems
• Ability to facilitate technical discussions and coordinate troubleshooting efforts
• Ability to influence and lead technical conversations internally and with the client
• Excellent written and verbal communication skills in both a technical and non-technical format
• Ability to develop and document procedures for technical support processes
• At least 2 years’ experience in a technical role
• Ideally you will have experience working in a Managed Services environment and using ServiceNow

 

Why join us here at Datacom? 

 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
  The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

What if your career could have a lasting impact on you, and the World? At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world What's in it for you? We are looking for a Senior Manager to join our Technology Risk Assurance team in our Adelaide office. You will oversee a portfolio of client engagements and manage Technology Risk Assurance professionals in the delivery of information technology control engagements. You will be responsible for driving revenue growth through the identification and conversion of new information technology risk control opportunities. What we're looking for Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go. Demonstrated experience in managing stakeholder relationships Demonstrated experience and understanding of complex information systems (e.g. SAP, Oracle, etc). Prior experience in the delivery of External IT Audits and SOC Audits essential, with IT SOX, Cyber Security and Internal IT Audit engagement experience desirable. Strong project management, presentation and leadership skills. What we can offer you Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment Discover how, when and where you can work at www.ey.com/au/flexibility Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness Discover the various ways our benefits can cater to your needs, across wellness, financial wellbeing, and family-friendly policies which include 26 weeks gender neutral paid parental leave at www.ey.com/au/benefits Acknowledgement of Country EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation Apply now... we're over 9,000 perspectives in Australia and we're ready to welcome yours. Diversity, equity, and inclusiveness (DE&I) are core to who we are, how we work and how we live our values. We hold a collective commitment to continue to drive an environment where all differences are valued, practices are equitable, and everyone experiences a sense of belonging- where people are inspired to team and lead inclusively in their interactions every day. We encourage applications from people of all ages, nationalities, abilities, cultures, sexual orientations, and gender identities and are committed to providing an equitable and barrier free recruitment experience for all. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected]. Anything you tell us will be kept completely confidential. The exceptional EY experience. It's yours to build. EY | Building a better working world Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Position Description: We are looking for an AEM Technical Lead to set the technical direction for one of our well-established insurance clients in Sydney. The ideal candidates will have strong technical skills and a passion for delivering performant, testable and reusable code. Performance, simplicity and customer focus will be at the top of your mind while designing solutions. You'll be a great team player and a hands-on engineer with experience in AEM Cloud and AEM Forms. Roles and Responsibilities: Leadership: Experience setting and aligning to technical direction. Experience working in, and facilitating an agile environment. Understanding of, experience working within, and facilitator of a strong DevOps culture. Technical Skills: Strong software engineering fundamentals Write performant, testable, reusable code Experience building responsive websites. Strong understanding of accessibility. Javascript (vanilla and React JS) Storybook Java 1.8 Onwards Unit testing frameworks Mokito / Mocha / Jest / Enzyme Package and build management Maven / Gradle / NPM / Yarn / Grunt Basic linux administration Docker and Container Orchestration Version control GIT AEM (6.2 - 6.5) AEM Forms - required AEM Experience Cloud Dispatcher configurations AEM component development Understanding of AEM stack (OAK, JCR, AEM, Sling) AMS (Adobe managed services) About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 29 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Title:

EOI - Technical Engineering Lead

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity:

As a senior member of the maritime engineering team you will be responsible for technical oversight and assurance incorporating configuration control and material support.  This is a critical function that will cross all areas of the sustainment program.  You will advise on issues of technical integrity, engineering deviations and complex engineering risk.   Working alongside the Principal Engineer your role will be to mitigate risk and be a compliance representative.

These are permanent opportunities based in Sydney.

Roles and responsibilities will include, but not be limited to:

• Actively seek efficiencies and business practices to reduce the cost of ownership and risk to support maritime objectives through engineering excellence.
• Make recommendations on engineering decisions, including the assessment of deviations and waivers and the development of associated risk assessments, the identification and implementation of obsolescence solutions.
• Provide general oversight of technical assurance program.
• Provide support for development, review and update of engineering processes.
• Provide technical support and assistance to the Maritime program at large.

Baseline defence security clearance or higher is required to be considered for this role

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-DNP #LI-DNI  #S-DNI

Title:

Technical Lead - Transmission & Distribution

Creativity, collaboration, and excellence are at the heart of KBR’s vision. Does this resonate with you?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us, and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust.

We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing the ways in which we can build success.

The Opportunity

In the role of Technical Lead for Transmission & Distribution, you will be accountable for providing technical leadership and direction to project teams. Your responsibilities also include enhancing the technical skills of the electrical team through support and training, particularly in the field of transmission line design.

You will operate under the general guidance of the National Electrical Lead, serving as the primary contact for transmission and distribution technical matters encompassing design, scoping, budgeting, and project oversight from feasibility to detailed design phases.

As the Technical Lead you will need to demonstrate extensive experience in the design and management of transmission and distribution projects in Australia. Managing, coordinating, and administering engineering, procurement; planning of construction, construction phase support, commissioning, and project closeout.

Who are you?

The Key Technical and Management Skills for this role:

• Tertiary qualifications at degree level in electrical engineering or relevant discipline

• Minimum 15-20 years of experience in transmission and distribution sector

• Extensive experience in relevant infrastructure project development and delivery

• Subject Matter Expert in transmission & distribution

• Leadership experience in leading and managing design and development teams

• Chartered Professional Engineer accreditation highly regarded

• Well-connected in the utilities and renewable energy zone (REZ) space with a strong professional network

• The ability to support business growth by identifying and pursuing new opportunities within the transmission lines and REZ sector to support KBR’s business development

• Experience with building and maintaining strong relationships with key stake holders to ensure client satisfaction and project success

• Experience with developing relationships, partners, and government entities in new markets

What we do

KBR’s Infrastructure Solutions Australia business offers a wide range of professional consulting services to private and public sector clients to deliver projects of any size in both urban and remote environments in transport, water, resources, energy, environment, buildings, defence infrastructure and program management consultancy. Our workforce of over 1000 is technically and geographically diversified to match the characteristics of our principal markets and has the capability to service our clients’ requirements through all phases of project development and implementation.

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how.

While our people are busy delivering leading science, technology and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

We can offer you flexible and family friendly working arrangements including flexibility with hours as well as your work location. You will receive ongoing professional development and the opportunity to work with technically eminent professionals.  Employees of KBR may benefit from up to 8 additional hours of accrued flexible leave every 4 weeks.

KBR has all the benefits of a global organization with a local company feel. You’ll get to know everyone in the Australian business and won’t just be a number.

See what life at KBR looks like from our employees here: https://vimeo.com/739847503

Learn more about life at KBR: https://www.kbr.com/document/8291/

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Primary Details Time Type: Full time Worker Type: Employee Senior Compliance Manager (Projects), Technical Compliance The opportunity Join a high-performing, dynamic team Sydney, New South Wales Permanent, Full-Time Applications Close - Tuesday 13th February Your new role The role of a Senior Compliance Manager (Projects), Technical Compliance at QBE AUSPAC is a crucial and multifaceted position within the company's compliance team. As a senior member of the Technical Compliance team, this role is responsible for working alongside the GM of Technical Compliance, and the Head of Technical Compliance in developing, leading and driving the implementation of AUSPAC's Compliance Risk Management Framework within the business. The role will act as a key compliance adviser on modernisation projects and initiatives, and will play a lead role in strengthening AUSPAC's compliance risk culture. Additional Responsibilities: Work closely with the Head of Technical Compliance to lead and inspire the business to achieve compliance by design by incorporating best practice compliance risk management controls into business processes Partner with the business to advise on and provide direction in the management of compliance risk in the modernisation projects and initiatives Collaborate with the GM of Technical Compliance to contribute in the development of the Technical Compliance team's strategic direction, vision, roadmap, and priorities Ensure effective communication and dissemination of the compliance strategy, policies, and processes to relevant stakeholders Review and enhance the compliance risk management framework, policies, and related procedures, serving as a guide for the business in managing compliance Influence key stakeholders to ensure that compliance risk is effectively managed during business changes Provide input into the Compliance and Regulatory reports and updates for AUSPAC and Group board and committees Assist in the maintenance of the obligations register, including periodically uploading, reviewing and improving the drafting of obligations Actively coach and develop junior team members About you Your story as a Senior Compliance Manager should reflect the following key qualities and experiences: You will demonstrate strong people leadership capabilities. You have a track record of successfully leading and developing teams, fostering a culture of collaboration, and motivating your team members to excel in their roles. Your leadership ensures that the compliance monitoring function operates effectively and efficiently You possess exceptional interpersonal skills, enabling you to establish and maintain relationships with senior stakeholders within the organization. You excel at communication and collaboration, which is essential in conveying the importance of compliance and obtaining buy-in from key decision-makers. Meeting deadlines is a critical aspect of your work. Your effective time management skills ensure that compliance monitoring activities are carried out promptly and reports are delivered on time. This ability to manage time and resources efficiently is key to your success in the role. Your ability to influence is a defining trait. You have a knack for persuading and guiding business units towards compliance by design. Your insights and recommendations have a significant impact on the organization's approach to compliance and risk management. Your deep regulatory understanding is a cornerstone of your success. You possess a comprehensive knowledge of the regulatory landscape in the financial services and insurance industry. This expertise allows you to navigate complex regulations and provide valuable insights to the organization. You will be able to demonstrate experience in designing, implementing and overseeing compliance frameworks within the financial services industry and strong experience in providing compliance advice to the business at a senior level. Advanced knowledge in monitoring compliance and governance across a broad range of insurance operations, as well as knowledge of the products and concepts relating to the financial services industry including privacy requirements About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and we encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits QBE is an employer of choice amongst Australian insurers, offering a great range of benefits which enable you to bring your best self to work; including competitive salaries and bonus structures, hybrid working for the flexibility of working from home and the office, super matching and generous leave allowances. In addition to this, we also offer flexible parental leave for both parents and additional support services for our diverse community of employees. We've won many awards highlighting our strong culture and values, reinforcing our family and community focus. Apply now APPLY NOW and let's make it happen! Applications clo Application Close Date: 12/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Company Our client is a unique proprietary trading firm with a people centric ethos in that they place a heavy emphasis on personal empowerment, development, health, and work-life balance which includes WFH options. The owners have fostered a culture of meritocracy, rewarding effort and hard work with bonus incentives that are paid on a biannual basis while providing an array of perks including fresh food in the office, regular social events and actively encourage healthy activities such as running and swimming. Role You will be responsible for developing and implementing delivery plans, defining project scope, establishing milestones, acceptance criteria and timelines for multiple initiatives, big and small, running concurrently. In addition, you will be required to identify and manage risks, provide contingency plans, and ensure the many teams under your purview, are meeting their respective deadlines. Naturally, communication is crucial in any delivery centric role thus, you will bring to bear superior interpersonal skills, acting as an information conduit for several technical teams across software engineering, infrastructure, DevOps, business side teams such as traders and administration and finally external clients including financial exchanges. Requirements: 5+ years’ experience as a Technical Project / Delivery Manager. A strong understanding of project management principles and Agile methodology. Ideally have a solid background in software engineering / architecture. Experience within a high performance, low latency dependant environment such as a trading firm or the financial markets arm of a big bank. Polished Communication and Interpersonal skills along with a can-do attitude. A history of good tenure in your career history (e.g., 4+ years average). Bachelor’s, master’s or PhD level degree in computer science or mathematics. This role would be suited for someone with a strong software engineering / development background who has progressed to a technical leadership position with a heavy project / delivery focus, within a trading firm or financial markets arm of a big bank. #Project Manager #Delivery Manager #Software Engineering #Development #Agile #SOLID Design #Trading Systems #Low Latency #Financial Markets #HFT #High Frequency Trading

Design, build, enhance reliable, low-latency network infrastructure. Key tech/domains: Cisco, Arista, Python, Colocation, Exchange Connectivity. High calibre engineering, cutting edge tech, excellent remuneration. Company Our client is a top tier financial markets technology firm and one of the largest of its kind bosting some of the most powerful trading systems in the world. They leverage bleeding edge technology to trade essentially all listed financial products and classes. They offer exceptionally unique employment arrangements and have attracted some of the best technologists from other leading trading firms locally and across the globe. Team This technology team build some of the fastest trading systems in the industry, including large scale computations, real-time systems, high performance computing and petabytes of data. By integrating sophisticated coding techniques with innovative engineering ideas, they design and optimise systems that can process massive amounts of data while still ensuring high performance and stability. Role As a Network Engineer, you will design and implement solutions for the Asia Pacific region. This will include building, optimising, and supporting the infrastructure that the trading related businesses depend on. These business teams will look to you to provide recommendations to enhance performance including lowering latency, increasing throughput, and improving redundancy. Requirements: 5 years+ experience in Network Engineering or Design. Proficiency with Cisco and Arista hardware and software. Proficiency with BGP and EICRP protocols and Multicast routing. Experience with low-latency trading systems and financial exchange connectivity. Bachelor’s, master’s or PhD level degree in computer science or mathematics. A history of good tenure in your career history (e.g., 4+ years average). Passion for technology innovation and engineering best practice. Experience with packet level analysis and NW monitoring tools (e.g. Nagios, SevOne). Automation/Scripting skills e.g. Python, Golang or similar.  #Network Engineer #Networking #Cisco #Arista #Python #Multicast #Linux #Ultra Low Latency #Exchange Connectivity #High Performance #Colocation #EIGRP #BGP #Nagios #SevOne

grow your knowledge in enterprise level architecture Creation and management of data pipelines Bring your in-depth knowledge of big data best practices to work on innovative cloud-based data solutions Contribute to a greenfield project working on building bespoke in-house systems, uplifting the central data hub, and migration to cloud platforms End-to-end ownership for developing, deploying, and supporting big data solutions Implementing and leveraging data platforms including data integration tools (ETL, ELT and real-time), data warehouses, data governance, analytics, and data science tools Leverage your strong python skills to build and use workflow orchestration processes Familiarity with agile methodology, particularly the use of Jira and Confluence, particularly when working across several large projectsThis is a Hybrid working environment : 3 days in office / 2 days WFH Melbourne or Sydney candidates considered. Ideally, you will have: At least 3-5 years of Data Engineering Experience in an enterprise environment Proven experience using Big Data Tools such as Apache Spark, Impala and Hive  Expert programming skills in Python & SQL Hands-on experience with AWS  Excellent stakeholder management skills Must have full working rights in Australia Sound like you? Please click 'Apply' or email [email protected] for a confidential discussion. ------- THE ARGYLE NETWORK Finding the best talent for the Australian FinTech industry #SCR-helen-yuen

Senior Cloud Engineer/Architect I am now on the look-out for an experienced cloud engineer/architect to join an innovative Web3 business with big growth plans.   Company Founded here in Sydney, this scale-up tech company is building data and cloud computing infrastructure for the world. This company has been around for about 3 years, and in that time has delivered core products to the market that allow users to create their own data clouds, infrastructure, data connectivity, and more. They are currently the largest open data-lake within the crypto industry, processing and storing Web3 and crypto public transactional data. In 2024 and going forward, this company has big plans to expand into other industries such as public health care and scientific research data.   Role This position will play a crucial part in the business. You will work across the company’s flagship product, their global decentralised data network which ingests 130GB+ of data daily and has over 345m data points. This role will see you come on-board and contribute to the development of this large-scale open data cloud network. You will contribute to the infrastructure supporting the data cloud, help streamline deployment through automation, collaborate with the security team, and work on enhancing the scalability of the flagship product to ensure it can meet the growing demands of the data network.   Requirements Bachelor’s or master’s degree in computer science, Infrastructure, Cloud Engineering, Software Engineering, or related field. Strong proficiency in cloud platforms (AWS, Azure, or GCP). Understanding of infrastructure. Has prior experience working on large-scale cloud environments.   Fantastic opportunity for someone to join a growing business, take ownership of their work, and help transform the business. This is a hybrid work model, with a couple of days in the office.

Primary Details Time Type: Full time Worker Type: Employee Technical Services Officer - Construction and Engineering Location: Open Nationally Type: Permanent, Full-Time The opportunity Technical Services Officer - Construction and Engineering - Provide technical support to a claims team, managing complex construction and engineering claims while ensuring exceptional customer service. Your new role The Technical Services Officer - Construction and Engineering within Casualty Claims will provide technical information, guidance and support to claims service teams, manage a portfolio of complex construction and engineering claims, deliver claims service to customers, assist with auditing of claims files, perform key review activities and reduce the number of claims. Your responsibilities will include: • Support the implementation of the claims strategy to enable delivery of overall business targets • Negotiate settlements of claims within authority levels • Assist with auditing and key review activities of claims files • Interpreting and actioning assessor, adjusting and expert reports, managing and instructing investigations and implementing findings in accordance with the overall strategy • Manage portfolio of complex construction and engineering claims effectively to achieve solid financial outcomes through effective decision making • Preparation for and attendance at settlement conferences, hearings, and other dispute resolution activities • Maintain current knowledge of insurance guidelines and policy changes and modifications • Compliance with all legislation, industry codes and company policies • Support the Service Manager and coordinate key review activities • Key technical referral point for claims queries from the Construction team • Deliver training • Engage with internal stakeholders (product, underwriting, sales) to support market facing activities, submissions for new business and develop customer value proposition • Provide feedback on policy wordings and endorsements About you • Relevant tertiary and/or industry qualifications in disciplines including engineering, construction, insurance and/or law • Minimum 5 years relevant experience in managing complex construction and engineering claims and/or in a similar role within the insurance industry • Deep knowledge of construction and engineering insurance products • Strong problem solving and analytical skills • Excellent negotiation and conflict resolution skills • Capacity for self-reflection • Capacity to give constructive feedback on claims performance to team members • Exceptional Written and verbal communication skills • A flexible attitude and a motivated, service-orientated approach that allows you to deliver superior results to your clients and deal with customers confidently and with empathy About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • 18 weeks' gender-equal flexible leave for all new parents, including paid super • The ability to maximise retirement savings through voluntary super contributions and company matching • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums • Additional leave and support through QBE's Family Domestic Violence First Responder Network • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: • • 2021 LinkedIn Top Employer & HRD Employer of Choice • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) • Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 22/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

? Join the Future of Finance! Exciting Opportunity at Cutting-Edge Crypto Market Making Firm! ? Are you passionate about the dynamic world of cryptocurrencies? Are you a seasoned leader with a track record of managing high-performing software engineering teams? Look no further! We are working with a leading market making firm operating exclusively in the thrilling realm of crypto, and we're on the lookout for a talented Development Manager to lead their globally distributed development team (15+). Location: Sydney, HK, USA, Remote, Global About Us: Our client is a  pioneers in the crypto market making space, utilizing advanced algorithms and cutting-edge technologies to provide liquidity and optimize trading strategies. With a commitment to innovation and a team of exceptional individuals, we are reshaping the future of finance. Role Overview: As a Development Manager, you will play a crucial role in steering our talented software engineering team towards new heights. Your primary focus will be on overseeing the development of high-performance trading algorithms and systems. The role is mostly hands-off, allowing you to leverage your leadership and architecture skills to guide a diverse team of engineers spread across the globe. Responsibilities: Lead, mentor, and inspire a globally distributed team of software engineers. Collaborate with cross-functional teams to define and execute the technical roadmap. Foster a culture of innovation, quality, and collaboration within the development team. Oversee the design and implementation of trading algorithms and systems in Python, C++, and Rust. Architecture and performance related inputs for software development Work closely with stakeholders to understand business requirements and translate them into technical solutions. Qualifications: Proven experience in managing globally distributed software engineering teams. Strong background in Python, C++, and Rust programming languages. Deep understanding of algorithmic trading and market making in financial markets (ideally the crypto space), Excellent communication and leadership skills. Ability to thrive in a fast-paced, dynamic environment. Perks and Benefits: Competitive salary and performance-based bonuses. Remote work opportunities with a globally distributed team. Exposure to the forefront of crypto market making and financial technology. Professional development opportunities and continuous learning.   Join our client on this thrilling journey into the future of finance! ?? #CryptoInnovators #MarketMakingLeaders #Rust #Crypto #C++

Join a worldwide leading design and system integrator of Intelligent Transport Systems. SICE utilises the latest technologies (developed in-house) in ITS & Tunnel management and control systems. 

SICE ANZ is currently embarking on exciting growth and we have a great opportunity for an enthusiastic Junior Software Engineer to join our SCADA Software team in Melbourne. 

This role will be responsible for supporting the delivery of SICE's proprietary software for the assigned project by:

• Writing and reviewing software engineering documentation (specifications, design, test plans, manuals…). 
• Administrating and maintaining the test environments for the SCADA. 
• SCADA Software deployments and database distribution in all test environments and integration with various systems, including PMCS (Plant Monitoring and Control System), and TMCS (Traffic Management and Control System). 
• Testing, diagnosing and fixing errors and faults in the software within established testing protocols, guidelines, and quality standards to ensure the system performs according to the specifications. 
• Identifying technology limitations and deficiencies in existing systems and associated processes, procedures, and methods. 
• Liaising with the team in Spain on resolving issues related to the SCADA. 
• Participating in the testing and commissioning activities of the system before going into operation. 
• Configuration of the SCADA as part of the software implementation process of the project 
• Liaising with suppliers and identifying firmware issues that can affect hardware integration with the SCADA. 
• Liaising with the client for resolving queries, providing assistance and requesting information needed for the SCADA. 

The preferred candidate will meet the following requirements:

• Bachelor’s degree in Engineering, Computer Science or related field 
• At least 1 year of experience in software engineering or similar roles 
• Knowledge of relational databases (SQL)
• PLC/SCADA architecture knowledge
• MS Office tools (Excel, Word, etc.) 
• High attention to detail 
• Strong communication skills, both written and verbal 
• Good time management and organisation skills 
• Problem solving ability and analytical skills 
• Ability to work collaboratively, as part of a team as well as autonomously in an efficient manner 

• Be part of large scale infrastructure projects.
• Real opportunities for learning and growing in a cross-functional, multi-cultural team.
• A collaborative and supportive work environment where everyone has the chance to make a difference.
• Access to employee benefits (EAP, travel and equipment discounts, etc.)

SICE ANZ is an Equal Opportunity Employer, inviting you to join an organization dedicated to fostering a diverse, inclusive, and collaborative working environment. We actively encourage applications from women, individuals of Aboriginal and Torres Strait Islander descent, and those from diverse backgrounds. Your unique perspectives contribute to our collective strength. Be part of a team that values and celebrates diversity – apply today.

Due to the high volume of applications received, only successful candidates will be contacted. We apologize for the inconvenience.

Unsolicited applications from recruitment agencies will not be accepted.

Team Summary

VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore, Sydney and growing. Our mission is to provide technical support and solutions to our customers by handling the resolution of the incidents and problems on our products and services. We serve as an advocate for customers' needs internally.

We work closely with Development, Technical specialists, Product teams, and 3rd party product partners to ensure an outstanding technical support to our FinTech customers. We are not a first line support. We are product authorities, and we handle the majority of customer support requests autonomously.

What a Senior Technical Support Analyst - Token ID does at Visa

• Work with customers via telephone, email, WebEx or Teams session
• Provide timely and accurate responses to customers within SLA
• Document action plan and progress in case tracking systems
• Solve, reproduce, debug, and diagnose customer issues
• Accountable to supervise customer issues to resolution
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects.
• Proactively provide regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
• Raise sophisticated issues to management as per internally established processes and guidelines
• Assist customers outside of normal business hours, if required, including weekends and holidays
• Provide onsite support at customer locations (if required)
• Develop positive relationship with customer and engineering teams
• Acquire the required product knowledge and stay up to date with product updates
• Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is detailed
• Build and maintain test environments and tools for solve and testing
• Deliver knowledge transfer sessions to customers and/or internal team members
• Build new internal or external knowledgebase articles/documentation to capture new findings for re-use.

Why this is meaningful to Visa

Customer support team provide product support for our customers. This service is vital for growing business and customers satisfaction.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

In your role as Senior Software Engineer you'll play a key role in building an exciting greenfield project to deliver our digital audio strategy while also helping maintain and evolve our existing set of applications. 

You’ll be crafting world-class high performance mobile and web applications & interfaces while actively working to build your skills in React Native.

This role suits someone who is interested in working across both web and mobile, with a primary focus on mobile development using React Native. You should be willing to deep dive into other areas including Swift and Kotlin (within the context of a React Native app).

The Nine Publishing Technology team build and maintain some of the most highly respected and visited websites and mobile apps in Australia, including The Sydney Morning Herald, The Age and The Australian Financial Review, as well as their content management systems, services and middleware.

You'll be working as apart of the Nine Web team, who are responsible for Nine.com.au, Wide World of Sports (WWOS), 9Honey, and many more.

You'll contribute to upcoming re-platforming work, aiming at improving the digital experiences we deliver to our audience. This is apart of an overall shift in technology aimed at improving customer experience - we are looking to standardise the approach across different sites.

Day to day responsibilities: 

• Crafting world-class high performance high availability web applications & interfaces
• Writing high quality TypeScript / ReactJS / Node.js / Styled Components, and mentor the broader technical team around best practice,
• Working in small autonomous Agile squads, taking ownership of asects of the product or key deliverables as apart of a sprint.
• Building the next generation news experience for a huge audience

Australia's leading broadcast video on demand platform 9Now offers a destination for consumers around Australia to catch up on their favourite programs anywhere, anytime, on the device of their choosing.

The 9Now Web team is a primarily front-end agile software and streaming development team building the "Future of Television". Our core responsibility is building, testing, securing and maintaining 9now.com.au. We're at the forefront of 9Now’s strategy, creating a responsive, performant, accessible user experience for viewing 9Now content in mobile, tablet and desktop browsers.

You’ll be working alongside both Senior and Associate Engineers within the team, and closely with Product and Quality in the broader Streaming team.

We’re looking for people who are based in Sydney, and would be able to come into the office.

Responsibilities:

• Collaborate with other engineers and cross-functional teams to plan, design, develop and test solutions.

• Work across our web-based tech stack (Typescript and JavaScript), particularly utilising React (including Next.js, Styled Components, Jotai state management, Jest, Testing Library React and Playwright), hosted in Docker on AWS infrastructure.

• Develop our streaming video stack and its accompanying analytics and observability.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. If we inspire you to do the work you love, will you still call it work? At EY we believe that whoever you are, your uniqueness helps us stand apart. We bring together extraordinary people, like you, to build a better working world. What's in it for you? As a Senior Consultant in our Assurance service line you'll operate as a fieldwork leader to assist clients in employing proper information systems, resources, and controls to maximise efficiencies and minimize risk. You can expect to work with client personnel to analyse, evaluate, and enhance information systems facilitating the business internal control process and you'll be able to learn from and assist clients and other Assurance and Technology Risk professionals in performing information technology control engagements. What we're looking for Here's our 'wish list' but don't worry if you don't tick all the boxes. We're interested in your strengths, what you want to learn, and how far you want to go. A passion for emerging technologies and working within a team to advise clients on how to manage IT risks and accelerate performance. The ability to inspire teamwork and responsibility with engagement team members and use current technology, project management skills and tools to enhance the effectiveness of deliverables and services. Demonstrate and apply a thorough understanding of complex information systems. Use knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team and client management through written correspondence and verbal presentations. What we can offer you Explore how a career at EY is yours to build at www.ey.com/au/careerdevelopment Discover how, when and where you can work at www.ey.com/au/flexibility Learn about our commitment to DE&I at www.ey.com/au/diversity-inclusiveness Understand how our benefits can support you at www.ey.com/au/benefits Acknowledgement of Country EY acknowledges the Traditional Owners and Custodians of the lands on which EY offices are located around Australia. We pay our respects to their cultures, and to their Elders - past, present, and emerging. Find out more about our vision for reconciliation at www.ey.com/au/reconciliation Apply now... we're over 9,000 perspectives in Australia and we're ready to welcome yours. At EY we take inclusivity seriously, and we're committed to removing barriers and improving the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process. We understand sharing your needs with us can be daunting, so if you have questions before or during your application, we welcome you to get in touch at [email protected] or +61 3 8650 7788 (option 2). Anything you tell us will be kept completely confidential. The minimum salary for this role is AUD 90,000 inclusive of superannuation and dependent on skills and experience. The exceptional EY experience. It's yours to build. EY | Building a better working world Our preferred applicant will be required to undertake employment screening by EY or our external third-party provider. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.