Total 1,168 technical support job vacancies in Information Technology category in Australia

The role of the Principal Technical Consultant – Impact is part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value. The role will be part of a new team we are building in Sydney, Australia.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.

You will act as the ServiceNow subject matter expert and bring ServiceNow best practices, innovations, and capabilities to help customers achieve their goals. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

The ideal candidate is someone with significant experience in ServiceNow development and who wants to help our client base with their digital transformation capabilities.

• Present and deliver one or more offerings from our portfolio of technical accelerators to complex, large enterprise customers remotely.
• Prepare all client-facing and internal deliverables that are technology-related.
• Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
• Guide development of new offerings for our technical accelerator portfolio.
• Engage with customers’ requests in Impact including scoping the level of effort, fulfilling business requirements, and resolving customer escalations.
• Demonstrate the product, both standard and tailored to customer needs.
• Responsible for understanding business and technical problems addressed by the Customer Success Program evolving products and business needs (security, upgrades, etc.).
• Develop and maintain strong working relationships with other teams (internal & external stakeholders)
• Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
• Provides thought leadership, leads changes and team leadership by mentoring/coaching team members (IC1 – IC4).
• Mentor resources and peer review development work.

• Service and support existing customers, and develop new ones according to targets and budgets.
• Liaise and communicate product ranging, pricing, action plans, and promotional initiatives.
• Provide market information to the Sales Manager for planning.
• Ensure adequate stock levels and obtain stock orders at retail locations.
• Complete all call cycles on schedule, recording activities in SalesForce.
• Undertake merchandising stock in stores as needed.
• Grow Sika’s market share by establishing quality relationships within key retail distribution customers.
• Support all Sika retail distribution business activities.
• Develop and conduct Sika brand support activities, including trade breakfasts and promotional events.
• Identify customer training opportunities and support with training programs.
• Participate in internal and external training as needed.
• Prepare and present monthly activity summaries to the manager.
• Comply with sales, pricing, and expense policies.
• Regular travel to customer sites, including regional travel.
• Perform any other tasks as agreed with Sika.

• Service and support existing customers, and develop new ones according to targets and budgets.
• Liaise and communicate product ranging, pricing, action plans, and promotional initiatives.
• Provide market information to the Sales Manager for planning.
• Ensure adequate stock levels and obtain stock orders at retail locations.
• Complete all call cycles on schedule, recording activities in SalesForce.
• Undertake merchandising stock in stores as needed.
• Grow Sika’s market share by establishing quality relationships within key retail distribution customers.
• Support all Sika retail distribution business activities.
• Develop and conduct Sika brand support activities, including trade breakfasts and promotional events.
• Identify customer training opportunities and support with training programs.
• Participate in internal and external training as needed.
• Prepare and present monthly activity summaries to the manager.
• Comply with sales, pricing, and expense policies.
• Regular travel to customer sites, including regional travel.
• Perform any other tasks as agreed with Sika.

• Achieving and exceeding sales and budget targets.
• Increasing market penetration, market share, and coverage.
• Assisting in preparing project proposals with the Target Market Manager.
• Participating in internal/external training and trade events.
• Monitoring competitor activities and maintaining lists of potential customers.
• Identifying new business opportunities in construction markets.
• Providing product specifications, demonstrations, and after-sales service, including updates and complaint assistance.
• Recording customer interactions and quotations in Salesforce.
• Conducting regular site visits and field trial material testing.
• Complying with sales, pricing, and expense policies.
• Issuing technical information/advice per current guidelines.
• Reporting changes to product/project forecasts, monthly expenses, and End of Month Reports to the Target Market Manager.

• Achieving and exceeding sales and budget targets.
• Increasing market penetration, market share, and coverage.
• Assisting in preparing project proposals with the Target Market Manager.
• Participating in internal/external training and trade events.
• Monitoring competitor activities and maintaining lists of potential customers.
• Identifying new business opportunities in construction markets.
• Providing product specifications, demonstrations, and after-sales service, including updates and complaint assistance.
• Recording customer interactions and quotations in Salesforce.
• Conducting regular site visits and field trial material testing.
• Complying with sales, pricing, and expense policies.
• Issuing technical information/advice per current guidelines.
• Reporting changes to product/project forecasts, monthly expenses, and End of Month Reports to the Target Market Manager.

The Opportunity

The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.

Responsibilities of this role include (but are not limited to):

• Conduct analysis of business issues, technical challenges and help articulate business impact and value
• Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.  
• Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
• Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
• Coordinate and assist with User Acceptance Testing for technical implementations
• Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
• Contribute to the assessment of integrating third-party applications into existing systems
• Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
• Promote Agile ways of working and help team in improving their understating of agile methodology

This is a 6 month fixed term contract with view to extension.

About You

To be successful in this role you will have:

• Strong and demonstrated skills in business process analysis and mapping
• Experience with Salesforce Administration highly regarded
• Strong understanding and knowledge of SDLC within an Agile environment
• Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
• Excellent analytical skills, attention to detail and strong problem-solving skills.
• Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
• Strong written and oral communication skills
• Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
• Exceptional team player with a willingness to perform tasks outside their role when required
• Demonstrate initiative, flexibility and an ability to work under pressure
• Experience liaising with vendors and external organisations
• Familiarity with information management applications
• Experience in education sector and understanding of student lifecycle will be advantageous
• Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable  

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

This is an existing role that will see you learn hands on while  studying a degree in a very supported environment to become  a Civil Designer.

You will assist in the engineering design and  documentation for exciting and important infrastructure projects in our region. You will get exposure to projects involving roads,  bridges, buildings, water infrastructure and renewable energy.

About the Role

• Help other drafters/designers compile drawing sets using software such as Autodesk and Bentley
• Undertake quantity calculations to generate bill of quantities
• Assist in record keeping of design files
• Be part of multidisciplinary teams delivering project outcomes
• Study externally through the University of Southern Queensland Australia (USQ) an Associate Degree in Civil Engineering (4 year part time course)

Successful applicants will need to meet the enrolment requirements into an Associate Degree in Civil Engineering through the University of Southern Qld

https://www.unisq.edu.au/study/degrees/associate-degree-of-engineering/civil-engineering

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support nearly two million members, with around $75 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

The Rest Investments Team is undergoing significant transformation as we pursue our goal to be the leading Investment Team in the Australian superannuation industry with a strong member focus and superior investment performance 

This is an exciting role providing specialist support as we continue to implement new technology platforms and applications to support us in achieving our goal. The Application Support Specialist will support the business using a suite of Investment-specific applications such as Charles River, FactSet, Bloomberg, Alpha Data Platform among others. 

Key Accountabilities/Responsibilities 

Working within an existing team, and the wider business, the Application Support Specialist, will provide specialist application support within Rest Investment Team, with a priority focus on supporting investments applications with primary focus on Alpha platform Charles River, Alpha Data Platform and other applications in our grown ecosystem.  

The ideal candidate will play a crucial role in ensuring the reliability, performance, and functionality of our investment technology platforms, and involves providing technical support, troubleshooting issues, and collaborating with various internal and external teams. 

Specialist Application Support 

• Develop and maintain productive working relationships with relevant vendors.  Notably Charles River and State Street. 

• Support and maintain investments applications throughout the lifecycle including Charles River, Alpha Data Platform, FactSet, Bloomberg, iLevel and other investments platforms in the ecosystem. 

• Providing technical support and day to day management and resolution of all business incidents and requests, in line with agreed SLAs and processes.  

• Coordinating activities with external vendors and internal stakeholders in a professional manner to ensure high level of customer satisfaction 

• Anticipate and address potential issues before they become a problem including escalating unresolved issues and formulating a plan to address keeping all stakeholders informed 

• Work with the broader team to ensure application issues/requests are fulfilled including applications security enhancements 

Incident Management  

• Manage and prioritize incidents, working to minimize system downtime and ensure rapid resolution of critical issues. 

• Develop and implement incident response procedures to enhance system stability. 

• Support the testing and quality assurance activities for system changes, ensuring accuracy, reliability, and adherence to business requirements. 

• Support the rollout and adoption of new investment systems and functionalities, including user training and change management activities. 

• Assist in data analysis and reporting tasks related to investment systems, providing insights to stakeholders for informed decision-making. 

• Contribute to Application Services documentation including user guides, technical documentation and reporting.  

• Implement and manage deployment of changes to all business applications and services including developing, writing and/or maintaining technical documentation and training for supported solutions 

• Create test scripts and undertake Release Verification Testing for all business solutions upgrades/deployments to ensure systems reliability and minimal business disruptions and report performance remediation activities for all business solutions to stakeholders as required 

About the role:

Reporting to the Contract Manager of Townsville and Mackay, this full time position is responsible for ensuring that the running maintenance and dry-dockings of an assigned number of vessels is executed in a safe, efficient and cost effective way. The technical Superintendent will maintain the technical status and maximize the uptime of our fleet. 

This position covers both ports of Townsville and Mackay and as such, it requires the successful candidate to reside in either Townsville or Mackay. Company vehicle will be provided.