Total 26 Customer Service job vacancies in broadmeadows

• Permanent, Full time
• $97,099.24 per annum plus Superannuation
• Join the Customer Experience team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Experience Team Leader assumes a critical role in providing effective leadership and guidance to the Customer Experience team. They are responsible for overseeing daily operations, cultivating a customer-focused culture, and ensuring the delivery of high-quality service to the community. As a role model, the Team Leader sets the standard, fosters a positive work environment, and actively contributes to continuous improvement initiatives.

What you’ll be doing:

• Collaborate with the CX Leadership Team and Team Leader colleagues to ensure the smooth operation of a busy Contact Centre and Service Desks – ensuring resources are effectively managed to meet demand while maintaining high levels of service.
• To provide assistance and input in developing and administering policies and procedures related to the Customer Service Team.
• Participate in regular meetings with the Customer Experience Leadership Team to discuss service levels, system development and performance targets.
• Contribute to and participate in continuous improvement initiatives, and achievement of Unit actions and goals.
• Ensure compliance with service level agreements (SLAs) and key performance indicators (KPIs) by monitoring team performance and taking proactive measures to address any deviations.
• Handle and resolve complex customer inquiries and complaints, utilizing effective communication skills and a customer-centric approach.
• Assist in the implementation of the Hume's Customer Complaint Handling procedures and oversee the timely and efficient resolution of issues and effective case management of complex matters across the Customer Service Team.
• Establish robust performance planning and management processes that provides real-time feedback and formal performance evaluations, ensuring that service standards are upheld, and continuous improvement opportunities are identified.
• Create and maintain Customer Service Team rosters to ensure customer demand is met and tasks/locations of work are distributed fairly across the team.
• Shared coverage of the Customer Service sick phone and adjusting of the roster to ensure coverage of unplanned absences.
• Foster a positive and inclusive work environment by promoting teamwork, collaboration, and open communication among team members.
• Conduct regular performance evaluations, providing constructive feedback and identifying areas for improvement or development.
• Facilitate effective communication channels within the Customer Experience Team, ensuring team members are well-informed about current issues, systems, procedures, and practices.
• Contribute to implementing effective strategies for staff retention, recognition, and motivation to foster a high-performing and engaged team.

The skills and experience you’ll bring to the role:

• Minimum of 5 years' experience in a customer service environment, demonstrating a strong understanding of customer service principles and practices.
• Enhanced knowledge of customer service principles, best practices, and emerging trends in the relevant context
• Highly developed verbal and written communication skills to effectively negotiate and resolve complex customer inquiries.
• Thorough understanding of customer service metrics and the ability to manage and analyse them to drive continuous improvement in service delivery.
• Ability to assess individual and team performance, identify skills gaps, and develop a training strategy to improve performance.
• Proficiency in Microsoft Office systems, customer service systems, and call centre technology to ensure excellent customer experiences.
• Experience in dealing with customer inquiries across various contact channels, including online platforms and social media.
• Proven experience in leading, motivating, and developing a professional team, with a focus on modelling behaviours that improve performance.
• Demonstrated commitment to continuous improvement, with the ability to enhance procedures, processes, and initiate new initiatives to drive efficiency and effectiveness.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent Part time 22.5 hours per week, working pattern Monday, Wednesday and Thursday 7:55am to 5:10pm
• $75,252.28 per annum (pro rata) plus Superannuation
• Join the Customer Experience team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Customer Service Officer is responsible for providing a positive customer service experience as first point of contact to Council’s customers.

What you’ll be doing:

• Deliver customer service from any frontline touch-point of the contact centre to deliver an omni-channel experience. This will include phone, face-to-face and online/digital channels, and rotation between customer contact centres within Hume City. 
• Efficiently and effectively manage complaints, enquiries and requests on all of Council’s services and operations.
• Provide accurate, timely and courteous information and assistance to customers in all aspects of Council operations.
• Tailor your approach and interactions to ensure all customers receive an excellent experience.
• Contribute to a collaborative team environment which shares responsibility for managing customer enquiries and workloads to deliver positive outcomes for our customers. 
• Undertaken appropriate clerical and administrative tasks associated with customer requests and applications.
• Deliver a proactive and analytical approach to resolving customer interactions through effective questioning, negotiation, and conflict management.
• Develop positive and collaborative working relationships with other business units of Council to achieve positive outcomes for our customers.

The skills and experience you’ll bring to the role:

• Demonstrated experience within high volume contact centre and/or face-to-face environments.
• Experience in using a contact centre systems, including customer management or request tracking systems.
• High level of discretion, diplomacy, and confidentiality in dealing with members of the general public.
• Ability to establish good and respectful working relationships with all Council staff and other.
• Excellent verbal and non-verbal communication skills to empathetically manage customer enquiries and sensitively manage customers displaying challenging behaviours.
• A broad organisational knowledge and understanding of current Council and community issues.
• Commitment to quality customer service provision and ability to follow through all enquiries effectively and efficiently.
• Able to provide a high level of customer service in a multiskilled contact centre environment and face-to-face environment.
• Experience working in an administrative environment with a strong customer and team focus.
• Good written communication skills to enable the preparation of routine correspondence and record keeping.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent, Full-time
• $75,252.28 per annum plus Superannuation
• The role will be base at Broadmeadows Community Hub

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide a high level of general office administration tasks that supports the Broadmeadows Community Centre Leader.

What you’ll be doing:

• Manage appropriate systems to ensure effective and efficient day-to-day administration including general correspondence, purchasing, document management, collation of data and reports.
• Administer the Centre’s booking system, including point of contact enquiries, including the maintenance of and adherence to the booking system and administration of accounting processes.
• Ensure effective and efficient day-to-day operation of the Broadmeadows Community Hub as per the Operations Manual.
• Ensure the centre is maintained and well presented to a high standard and any maintenance and cleaning issues are dealt with promptly through liaison with the Council’s Facilities Management Team.
• Help promote and support the participation of a wide range of users including tenants in the facility and Council programs through collaborative approaches and maintenance of day-to-day facility operational functions.
• Assist the community by providing accurate information and advice about Council services in a polite, friendly, and professional manner.
• Assist with the setting and packing up of the hire spaces in accordance with the needs of the user groups.

The skills and experience you’ll bring to the role:

• Knowledge and/or proficiency in the use of facility booking and administration systems within a community setting.
• Proficiency in the application of standard office administration and clerical procedures and practices.
• Commitment to quality customer service provision and the ability to follow through all enquiries effectively and efficiently.
• Good interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from customers and colleagues, particularly in a multicultural setting. 
• Ability to work as a member of a team committed to providing efficient and quality customer service.
• Excellent verbal and written communication skills and demonstrated ability to gain cooperation and assistance from customers and colleagues.

Required Certifications & Qualifications: 

• A nationally recognised Certificate in a related discipline (Administration or Customer Service) or relevant experience.
• Current driver’s licence.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent, Part-time 22.8 hours per week
• $81,672.54 per annum (pro rata) plus Superannuation
• Join the Inclusion and Service Planning Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

We are looking for a Playgroup Support Officer who will oversee establishing and maintaining community playgroups within Hume City Council (HCC).
This rewarding opportunity exists for an enthusiastic and innovative person to work as part of the HCC Playgroup team.

What you’ll be doing:

• To initiate, establish and maintain community playgroups within Hume City Council (HCC) to address local community needs.
• To act as a key contact to community members and local providers to access a range of information about playgroups and other early years programs and events.
• Support the establishment of community playgroups with a focus on early childhood development.
• Respect, respond to, and promote the flexibility of playgroups responsive to individual group, family, and child needs.
• Actively engage relevant stakeholders to promote the importance of Playgroups and to establish connection between various early years services.
• Support parents and families to find and access a playgroup that meet the individual needs of the family.
• Maintain accurate records of support given to community groups and individual families to support engagement.
• Create and maintain Memorandum of Understandings (MOU’s) between community playgroups, the PSO role and facilities where playgroups are held that clearly outline the rights and responsibilities of each partner.
• Develop and actively promote a collaborative network with community-based playgroup facilitators and other support services for the purpose of identifying and delivering professional development opportunities.
• To support activities related to the wider Inclusion and Service Planning team by participating in Best Start, Central Registration, PSFO and Playgroup initiatives.

The skills and experience you’ll bring to the role:

• Knowledge of and expertise in issues related to the needs of families and young children.
• Demonstrated ability in working with families in a community setting, specifically children 0-6 years.
• Understanding of the function of the position including relevant policies, regulations and precedents including Child Safe Standards.
• Knowledge of and expertise in working with CALD communities.
• Ability to identify family needs and expectations and respond accordingly.
• Demonstrated ability to develop collaborative relationships and partnerships with community and key stakeholders.
• Ability to communicate effectively and gain co-operation, both verbally and in written form with team members and key stakeholders and with families from diverse backgrounds and cultures.
• Relevant experience in working with families and young children and facilitating parenting programs.
• Experience in organising and leading children's events and activities will be well regarded.

Required Certifications & Qualifications:

• Appropriate tertiary qualifications in social science, early childhood services or social work. 
• Current driver’s licence.

For any enquiries, please contact Tania Ellul [email protected] To apply for this position please click on the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Fixed term contract for 7 months, Full-time
• $75,252.28 per annum plus Superannuation
• Join the Planning & Development team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The role involves providing high-level office administration to support the Planning & Development Department, ensuring its functions and responsibilities are delivered accurately, efficiently, professionally, and in accordance with Council policies, procedures, and relevant legislation, while also delivering excellent customer service to both internal and external stakeholders.

What you’ll be doing:

• Ensure that all Departmental administrative tasks are undertaken in a professional and timely manner.
• Processing of applications, lodgments, referrals, advertisement and permit documentation, archive and file maintenance, data processing and mail, notices, orders, infringements, debtors, and invoicing. 
• Providing word and data processing support to the Planning & Development Department.
• Compile and process reports, submissions and other documents prepared by officers to customers, residents, ratepayers, and stakeholders including statutory authorities and Council’s other operational areas.
• Provide customer service, administrative support, and information to internal and external customers of the Planning & Development Department.
• Ensure that personal work plans, objectives and priorities are prepared and maintained to ensure personal workloads, timelines, and rosters are managed and achieved. 
• Ensure compliance with the relevant quality systems and policies of the Council.

The skills and experience you’ll bring to the role:

• Understanding of the functions, policies and procedures associated with the statutory planning and/or building control industry. 
• Well-developed knowledge of the various aspects and requirements of the Building and Development Approvals System in Victoria from a customer service and administrative perspective.
• The occupant is required to regularly liaise with internal and external customers.
• Ability to empathise with and respond to the needs and feelings of colleagues and customers in a constructive and positive manner. 
• Ability to identify customer needs and expectations, decide the appropriate action and respond accordingly.
• Ability to gain co-operation and communicate both verbally and in written form with a broad range of people from diverse backgrounds and cultures.
• Highly developed interpersonal and communications skills. 

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent Part-time minimum of 15 hours per week based on 4-5 days of availability Mon-Fri (Multiple positions)
• $69,746 per annum (pro rata) plus Superannuation
• Join the Community Health & Wellbeing Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Direct Care Worker position works with clients and their carers to achieve their identified goals, enhance independence, optimise quality of life and help them to continue to live their lives the way they choose.

The role provides support to clients in the areas of domestic assistance, respite care, personal care, in a respectful, flexible, and client-centred manner.  

Direct Care Workers assist clients within their homes and in the community and will be working both autonomously and in a team environment.

We deliver services under the Home and Community Care Program for Younger People (HACC PYP), Commonwealth Home Support Programme (CHSP), and Home Care Package (HCP) Services to assist eligible clients.

What you’ll be doing:

• Direct Care Work: This role involves performing various tasks, often related to assisting individuals in their homes. This includes:

• Household tasks such as assisting with light house cleaning, laundry, mopping, vacuuming, and maintaining a safe living environment.
• Providing Transport support such as assisting with shopping or attending appointments.
• Personal Care such as helping with hygiene support, bathing and dressing.
• Light Meal Preparation.
• Supporting independence and safety including monitoring the wellbeing of clients.
• Proving Respite care within the community or in the home, allowing caregivers to take a break from their caring responsibilities.

The skills and experience you’ll bring to the role:

• Knowledge of the issues confronting people who are aged and/or people with disabilities in their home or in the community.
• Ability to foster positive and respectful relationships with clients, respecting cultural values, beliefs and individual choices.
• Ability to establish and maintain positive working relationships with clients and their families and be responsive to their needs.
• Good communication skills and ability to gain the confidence of clients.
• Excellent customer service skills where the clients’ best interests are the focus.
• Ability to adapt and respond effectively to the evolving needs of clients.

Required Certifications & Qualifications:

• Completion of Certificate III in Individual Support (previously Aged Care or HACC)
• Current Level 2 First Aid Certificate or wiling to obtain.
• Current full Australian Driver’s Licence and access to a reliable, registered, comprehensively insured vehicle.

For any enquiries, please contact Judy Leonard on [email protected]. position, for this position please click in the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check along with answering the mandatory application questions.

• Fixed term contract 9 months, Full-time
• $81,672.54 per annum plus Superannuation
• Join the City Lifestyle team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

Providing advice and support across the organisation to ensure that Council run events and activities are appropriate, relevant, and targeted, and achieve the strategic objectives of Hume City Council (HCC).

What you’ll be doing:

• Assist with the planning, coordination, delivery and evaluation of Council’s major festivals and events.
• Ensure event planning is adequately documented, and these documents are appropriately disseminated within the team.
• Liaise with stakeholders to ensure appropriate documentation is provided.
• Maintain records including contracts, permits, and financials. 
• Provide operational support for Council’s major events and festivals.
• Provide consistent and quality customer service to all internal and external stakeholders. 
• Attend and actively participate in events and activities managed by the Festivals and Events team. 

The skills and experience you’ll bring to the role:

• Previous experience working in an events role supporting operations and event planning in an office environment.
• Excellent time management and organisational skills; including the ability to organise work and complete tasks accurately within established deadlines.
• Well-developed interpersonal skills and proven ability to communicate effectively and gain co-operation and assistance from customers, management and employees at all levels within the organisation.
• Demonstrated competency in Microsoft Office software (Word, Excel, PowerPoint and Outlook) and proficiency in keyboard usage along with accomplished grammar and spelling.
• Knowledge of Council software applications including Finance One, Merit and TRIM is desirable.

Certifications & Qualifications:

• A nationally recognised certificate in Administration, or Event Management field is desirable. 
• Current Victorian driver’s licence (preferrable).

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent Full-time
• $107,811.66 per annum plus Superannuation
• Join the Executive Office team.

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

To provide high level executive project and operational support to the City Services & Living Division, facilitating the effective, timely and integrated achievement of Divisional projects, priorities, and outcomes.

What you’ll be doing:

• Liaise with internal departments to ensure an appropriate advocacy agenda is developed and executed for emerging community service issues.
• Contribute to development and implementation of key strategic projects for the City Services & Living Division, including strategies, policies, programs, projects, and events, to offer provision in achievement of identified Divisional and/or team objectives.
• Maintain a high-level understanding of key internal or external matters that could impact the City Services & Living Division, including implications arising from changes to legislation, regulation, policies, and strategies, ensuring staff within the division are aware of key risks and opportunities for improvement.
• Provide key stakeholders and community organisations with strategic advice and analysis to support their planning and advocacy for services or programs to meet community needs across the municipality.
• Coordinate stakeholder forums to guide the development and implementation of community services issues.
• Influence and liaise with key stakeholders to support the planning and policy implementation across the Division.
• Build collaborative and respected relationships with internal and external stakeholders to advance strategic priorities and resolve complex issues.
• Participate in and resource the development of all Divisional service planning processes, providing guidance and support as required.

The skills and experience you’ll bring to the role:

• Coordinate the preparation of Divisional submissions, reporting and applications.
• Ability to build collaborative and respected relationships with internal and external stakeholders to advance strategic priorities and resolve complex issues.
• Represent the City Services & Living Division in cross business projects and cross functional teams and various internal and external forums as required.
•  Experience in advancing complex work programs and ensuring adherence to key timelines, including proven project management skills.
• In conjunction with the Executive Officer City Services & Living, co-ordinate responses to a range of existing and emerging community services / City Services & Living issues, providing oversight, and ensuring delivery of outcomes in a timely manner.
• Demonstrated experience in developing, influencing, and implementing public policy and strategies.
• Highly developed written and oral communication skills, including the ability to prepare reports, submissions, papers, and correspondence for authorisation by the Executive Officer City Services & Living, as required.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

• Permanent, Full time
• 5 days per week, Tuesdays to Saturdays from 7:45pm to 4:15pm. 
• $69,746.76 per annum plus Superannuation

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Waste and Sustainability Department at Hume City Council are seeking an enthusiastic and experienced individual to join the Resource Recovery team.

What you’ll be doing:

• Operating Council’s Resource Recovery Centre in accordance with operational and safety procedures and guidelines. 
• Ensure the RRC is well presented and kept in a neat and tidy manner.
• Responsible for tasks such as the day-to-day receival, sorting, separation, and movement of waste and recyclables at the RRC. This includes the identification, physical recovery, and separation of materials suitable for resale within the Recycled Goods Store and arranging appropriate movement.
• Undertake the removal of contaminates (including asbestos removal) in accordance with training and procedures.
• Contribute to creating and maintaining a safe working environment, and self-initiating responses to a potential hazard or incident and reporting these accordingly.
• Provide professional customer service to a diverse mix of residential and commercial customers.
•  Assist customers with wayfinding within the RRC.
• Conduct daily pre-start checks, basic preventative maintenance and clean plant in accordance with maintenance instructions and as required.

The skills and experience you’ll bring to the role:

• Understanding of Landfill and Resource Recovery Centre/Transfer Station operations. 
• Demonstrated understanding and experience in Occupational Health and Safety and the provision of a safe workplace.
• Capable of completing and maintaining records, forms, and information sheets. 
• Requires the ability to gain co-operation and assistance from members of the public and other employees in the activities relating to the RRC.
• Capability to resolve daily disputes with customers related to Waste Recovery Centre Operations
• Experience in resource recovery, recycling, landfill, and/or transfer station operations.
• Willingness to work in a hands-on outdoor role in the Waste and Resource Recovery industry.

Required Certifications & Qualifications: 

• Experience in resource recovery, recycling, landfill, and/or transfer station operations.
• Licence and competencies to:
  •  Operate Forklift (essential)
  • Operate backhoe/front end loader (essential)
  • Operate Excavator

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check. #LI-Hybrid

• Permanent Part-time, 19 hours per week with additional hours available by agreement
• $75,252.28 per annum (pro rata) plus Superannuation
• Join the Climate Action Integration team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

This role will support and deliver climate action related projects (carbon reduction and climate adaptation) for the Climate Action Integration team.

What you’ll be doing:

• Undertake a range of project related tasks to support the Climate Action Integration team to develop and deliver projects (both carbon reduction and climate adaptation projects).
• Collaborate with internal stakeholders to support their awareness, participation and delivery of climate considerations and relevant actions.
• Develop and maintain web-based content for the Climate Action Integration team and in collaboration with Strategic Communications and Advocacy Department.
• Prepare communications materials for a range of media in line with Council’s Communications Guidelines.
• Collaborate with key stakeholders within Council and the wider community to promote climate action programs and activities including representing Council at community events.
• Provide timely, clear, and accurate information on activities and programs undertaken within the team.
• Provide assistance in promoting/marketing of activities and programs internally and externally.

The skills and experience you’ll bring to the role:

• Ability and willingness to think about, create, design, and implement solutions as a part of project teams with the guidance from the Senior Sustainable Environment Officer, while managing your workload across various projects.
• Sound understanding of sustainability and climate change issues and how they relate to Council, the Hume community, and Hume City.
• The ability to gain co-operation and communicate complex issues effectively with people from diverse backgrounds and cultures.
• Ability to listen to and understand customer and staff needs and expectations, identify the appropriate action and respond accordingly.
• Demonstrated ability to support the work of a high performing team across multiple projects, engagements, and communications materials.
• Good interpersonal and communication skills (written and verbal) for effective interaction and engagement with staff and community.

Required Certifications & Qualifications:

• Tertiary qualifications in climate change or environmental management or a related discipline, with work skills or knowledge and skills gained through on-the job-training.
• Current driver’s licence is preferred. 

When applying please use the 'Message to Hiring Manager' functionality to summarise the skills and experience you will bring to the role. 

This advert will close on 11th September. 

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.