We have an exciting opportunity for a Technology Adoption & Support Specialist to join the Talent team! This is a key role within the Business Applications team, where your time will be split amongst system adoption, system training and customer support.

Some of what you’ll be doing

• Facilitate training for new starters and refresher sessions on core business applications (e.g., Bullhorn and LinkedIn).
• Create and maintain LMS modules, user guides, and Help Centre articles to support training and documentation.
• Provide level 1 support for core applications, including ticket management, issue resolution, and change request documentation.
• Maintain a registry and manage incident communication, ensuring SLAs are met.
• Develop and maintain communication templates and pipelines for project updates and alerts.
• Collaborate with key stakeholders and stand in for the Change and Technology Manager as needed.

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens. 

 Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. 

 As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities. 

About the Role  

We are seeking a Business Development Manager who is a proactive, target-driven individual with a passion for fostering client relationships, driving business growth, and exceeding goals. This role will identify, qualify, and close new business that results in substantial incremental revenue and margins.  As a primary business lead, you will be responsible for cultivating new relationships and maintaining existing ones for allocated accounts, driving customer retention, and actively generating leads across Australia.  

We welcome your unique talents, please apply for this role if it would make you excited to come to work every day. 

Sorry if this sounds cheesy, but we really do want you to bring your whole self to work. There is no such thing as the perfect candidate, so if you think you have what it takes, but don't necessarily meet every single point on the list below, please still get in touch. We'd love to have a chat and see if you could be a great fit. (It’s also a fact that women and underrepresented groups tend to only apply when they check every box…) 

You’ve the ability to effectively communicate ideas and strategies, coupled with compelling presentation skills. You’ve proven capability in establishing and nurturing relationships across all organizational levels. You’re target-oriented with a demonstrated track record of meeting and surpassing targets and KPIs, including pipeline metrics and opportunity coverage.

You’ve proven experience in bid preparation and are proficiency in bid preparation, support, and submission processes. You’ve the ability to adeptly manage sales pipelines, forecasts, and opportunities within CRM systems. You’re an expert in crafting business development plans that yield effective results. 

Experience in business development for the software industry is required. Exposure to the libraries domain and the ability to build strong relationships at all levels are highly desirable.

 Responsibilities

The role involves identifying and qualifying customer opportunities, building strong professional relationships, and leveraging internal resources to strengthen Civica's credibility with customers. It involves researching industry strategies, acting as a trusted advisor, shaping deals early in the sales cycle, and advancing profitable revenue growth.

We know that when our people are happy, they will work better and have greater work satisfaction. We are an Australian Business Awards Employer of Choice and a UK Financial Times Diversity leader for the second year in 2021, rising 400 places and ranking 10th overall in the IT and software sector. We work with leading organisations such as the Tech Talent Charter and White Ribbon 

So here at Civica, we look after you. Here’s what you can expect: 

Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business 

Flexible work - we have the technology and tools to support a hybrid work environment, with the ability to work from home and the office. 

We’re all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old 

Focus on learning - there are heaps of opportunities to enable you to grow and be your best. 

Giving culture - we encourage you to “give back” with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice. 

The Commercial discipline is responsible for driving business growth, managing partnerships, and providing industry subject matter expertise and advisory to both clients and internal teams. This strategic and consultative team creates meaningful relationships with clients through their combined knowledge of IT services industry trends and pain points. Members include business development staff of all levels, client partners, alliances and partnerships managers, industry advisors, and operational leads.

As a Business Development Executive (BDE) focused on the BFSI industries, you will play a pivotal role in expanding our client base and driving revenue growth as a valuable team member of our Sales and Marketing team, using your expertise to discover and capitalize on new business opportunities within the automotive industry.

Responsibilities:

• Drive the sales pipeline by engaging new and existing clients within the Banking, Financial Services and Insurance Industry
• Drive client engagement and proposal development
• Plan and carry out business activities to build client relationships and secure opportunities
• Collaborate with senior sales and delivery teams to articulate Endava's value proposition effectively
• Develop and maintain a target account list with defined prospect/client profiles and key value propositions
• Demonstrate a strong understanding of industry verticals and sub-verticals, providing insights and case studies to support sales efforts
• Lead discussions with industry professionals and stakeholders to generate interest and showcase expertise in key industry topics.

Does the idea of working for an established company with a start-up culture excite you? Is being on a diverse team with a focus on work-life balance important to you? Are you a self-starter eager to make a name for yourself in a fast-growing company that rewards good ideas? If you answered yes to these questions, NielsenIQ may be the company for you.

NielsenIQ is seeking a talented Sales Development Representative (SDR) to manage, develop and grow qualified lead volume and sales pipeline. This role is primarily responsible for

1. Qualifying inbound inquiries to determine sales readiness
2. Outbound prospecting via email, social, and phone into target accounts in an effort to schedule initial meetings for sales representatives and
3. Supporting in-person and virtual events via pre-and post-event outreach.

This role is often the first touchpoint for prospects interested in NielsenIQ solutions and will set the tone for the sales cycle following. Professionalism, enthusiasm, and excellent communication are key characteristics to be successful in this role. The ideal candidate will be a highly energized self-starter who can thrive working autonomously while also being skilled at building solid working relationships with cross functional team members and sales.

Responsibilities:

• Learn continuously and develop into an industry and NielsenIQ solutions expert
• Effectively pitch products and solutions to key decision makers at all levels of a prospect’s organization by understanding their needs and demonstrating how NielsenIQ solutions can meet their requirements
• Respond to and effectively qualify inbound inquiries in a timely manner to assess sales readiness and qualifications prior to connecting prospects with sales resources
• Conduct outbound prospecting activities (phone calls, email, social media, attend tradeshows) into target markets/accounts to identify, connect and engage (schedule meetings) with decision makers in order to generate qualified, sales-ready leads
• Support the success of marketing sponsored in-person and virtual events; including pre-event promotion to drive attendance and post-event follow up to engage and qualify prospects for sales
• Maintain accurate CRM records of all lead and prospecting activities by consistently adhering to defined lead management processes and SLAs
• Build relationships with aligned sales team members to nurture leads through opportunity and ensure lead quality is driving conversion to pipeline and revenue
• Develop and methodically drive execution of daily, weekly, and monthly activity cadence plans that maximize prospecting efficiency and effectiveness including; account and contact-level research, pre-call planning, and hyper-personalized messaging via key channels
• Meet and exceed key activity and performance metrics for calls, emails, social touches, appointments scheduled, conversion to opportunity, and beyond