Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. 

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 2-3 days a week.

As a Behaviour Support Practitioner, you'll develop and implement positive behaviour support plans for adults and children with diverse needs. Your responsibilities include:

• Conducting functional behaviour assessments
• Creating evidence-based, personalized support plans
• Working with a varied caseload with comprehensive support

Ongoing support, supervision and training ensure your continuous professional development.

Benefits

• Expert Supervision: Receive consistent guidance from experienced Behaviour Practitioners and allied health professionals. Some of our Practitioners have over 25 years experience in Behaviour Support.
• Career Growth: Opportunities to advance into supervisory, management, or specialized clinical roles.
• Comprehensive Support: Administrative and IT support to focus on client care.
• Professional Development: Regular supervision, training, and multidisciplinary collaboration.
• Flexible Environment: Reduced caseload during onboarding and ongoing support.
• Work-Life Balance: Enjoy team events, bonuses, and a supportive workplace culture.
• Competitive Compensation: Above-award salary with salary packaging and car lease options.

• Permanent part time roles
• Monday to Friday, between 9:15am-3:45pm. 
• From $33.41 per hour + superannuation (SCHADS Level 2)

Our people-centred, strength-based approach is at the heart of supporting people on the autism spectrum to live their best lives.

Want to make a difference, supporting individuals with their goals through their strengths and interests?  Our quality team of Aspect Support Workers work together with Autistic adults in a community environment, allowing participants to engage in activities that support and enhance independent living skills, social understanding and health and wellbeing.

Our enthusiastic team create a positive environment and provide quality, supports to our Autistic participants, while developing your own knowledge and skills in a group setting.

The Position:

We have an exciting opportunity to join our In-Work Support Coach team in the Canterbury Bankstown area. if you are looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The InWork Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an InWork Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPI’s and critical Technical Support Metrics - CSAT, Time to Resolution (TTR), Backlogs etc.
• Lead efforts to hire, develop, and build a technical team.
• Oversight and participation in Change Management as it relates to Customer Support.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluation of current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Leading by example to cultivate and maintain a culture built on teamwork and collaboration.
• Manage to the company and department’s vision, mission and values.