Helpdesk Officer Contract with State Government Your new company
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for a Helpdesk Officer on contract until 31/01/2025 (with possible extension).
Your new role
Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment.
Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
Provide a level of training of the desktop environment and applications to end users where required.
Develop and maintain ICT documentation including knowledgebase articles and work instructions.
Provide Tier 1/2 technical support and participate on the helpdesk as a primary method of incident resolution.
Accurately triage and escalate incidents where required according to policies and procedures.
Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
Update, maintain and work within procedures for the maintenance of one or more technical domains.
Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Meet enterprise service levels by applying ITSM processes.
What you'll need to succeed
Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
What you'll get in return
You will enjoy an hourly rate of $35.73per/hour, possible contract extension and growth opportunities.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
Our state government client has the vision of enhancing the safety of Queenslanders through modern, sustainable and evidence-based corrective services. They are looking for a Helpdesk Officer on contract until 31/01/2025 (with possible extension).
Your new role
Provide operational support (on-site and remote) to sites as required in a primarily Microsoft environment.
Configure/install/monitor/support/manage the ICT environments by high level technical expertise.
Provide a level of training of the desktop environment and applications to end users where required.
Develop and maintain ICT documentation including knowledgebase articles and work instructions.
Provide Tier 1/2 technical support and participate on the helpdesk as a primary method of incident resolution.
Accurately triage and escalate incidents where required according to policies and procedures.
Prioritise allocated tasks, meet deadlines and manage own workflows to ensure tasks are completed in a client focused manner within defined service levels.
Provide timely support to clients by conducting thorough investigation and diagnosis of incidents and providing remedial action to ensure agreed service levels are maintained.
Update, maintain and work within procedures for the maintenance of one or more technical domains.
Provide excellent customer service by applying effective organisational and communication skills with an ability to negotiate, advise and work collaboratively with others to reach decisions.
Meet enterprise service levels by applying ITSM processes.
What you'll need to succeed
Technical knowledge and/or experience in the management, configuration, monitoring and implementation of ICT environments in one or more technical domains.
Ability to deliver high quality ICT support to clients, with an emphasis on managing workloads and prioritising tasks.
Ability to identify and resolve ICT related problems within defined Service Level Agreements.
Demonstrated experience or the ability to quickly learn ServiceNow and ITIL Service Management processes.
What you'll get in return
You will enjoy an hourly rate of $35.73per/hour, possible contract extension and growth opportunities.
What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.
