What you get to do in this role

• Lead efforts to hire, develop, and build a technical team.
• Oversee and participate in Change Management as it relates to Customer Support.
• Lead by example to cultivate and maintain a culture built on teamwork and collaboration.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, development and operations team.
• Drive daily incident management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement.
• Manage to the company and department’s vision, mission and values.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of Desktop Services to a key Datacom customer. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

This is an onsite role working between two offices based in Parks and Dubbo with some travel between sites. Please note that this role is expected to commence on 5 March 2024

To be eligible for this role you must be an Australian Citizen and able to obtain an AGSVA Baseline clearance. 

What you’ll do

At the moment, as Desktop Support Engineer you will be focused on:

• Providing excellent technical support in a high-paced environment where customer satisfaction is paramount
• Assisting new users with their IT hardware collection and setup.
• Ensuring new equipment, such as Laptops and Mobile phones, are up to date and deployment ready prior to release to customers
• Recording all customer contacts in the appropriate ITSM tool
• Keeping customers updated with regards to their tickets
• Using tools and processes to deliver services to customers in accordance with SLAs
• Proactively manage and maintain customer infrastructure as directed
• Initiate and drive service and process improvement
• Follow best practice methodologies and adhere to recognised ITIL processes (EG: Change/release)

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

To be successful in this role, you will have demonstrated the following:

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio-visual equipment and mobility devices
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

Our Why 

 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

 

About the Role (your why)  

Our Customer Delivery team is the part of the business where you can influence internally within our delivery teams and work closely with the customer to meet their business requirements. You will have the opportunity to use your excellent technical knowledge and passion for working with people; along with your business nous and understanding of the best options for our clients moving forwards. You can be proactive, innovative and look at ways to improve people’s lives through technology.

 

The role of the Technical Delivery Coordinator is to maintain intimate knowledge of the clients’ environments and guide both our technical teams and our clients to deliver successful Business outcomes.

 

We’re looking for passion, ambition, and a depth and breadth of core knowledge as well as the adaptability to cross-train in other areas as market demands.

 

Our offices are based in Sydney, we like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best! 

 

What you’ll do   

 

The Technical Delivery Coordinator is responsible for ensuring adherence to process and procedures by the team, coordinating their technical workloads to ensure that key client deliverables are met and are in accordance with agreed client SLAs.

 

You will also be responsible for dealing with, or escalating where necessary any standard and complex service request related issues that may arise in order to ensure successful client outcomes.

Some of the core responsibilities include:

 

• Preparation and presentation of reports
• Act as the conduit between projects team and BAU to successfully deliver projects into operation readiness
• Establish, Develop, and Maintain client relationships
• Deploy and deliver all consulting and delivery engagements in line with accepted best practices, automation, Datacom and Client delivery standards;

• Responsible for ensuring the overall maintenance of client’ IT environments
• Performing triage function(s) to determine if a request is standard vs complex
• Coordinate major change / major incident activity in conjunction with change and major incident management team
• Provide support to the Service Delivery Managers and Senior Service Delivery managers

 

 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

 

What you’ll bring  

 

• Strong knowledge of technologies (e.g . Cloud, AWS, Azure, Google etc);
• Strong knowledge of Microsoft Operating Systems
• Ability to facilitate technical discussions and coordinate troubleshooting efforts
• Ability to influence and lead technical conversations internally and with the client
• Excellent written and verbal communication skills in both a technical and non-technical format
• Ability to develop and document procedures for technical support processes
• At least 2 years’ experience in a technical role
• Ideally you will have experience working in a Managed Services environment and using ServiceNow

 

Why join us here at Datacom? 

 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

#LI-Hybrid

AP+ bring together Australia’s three domestic payment organisations into one integrated entity. Operating in the public interest, AP+ focuses on meeting the needs of all payment users and representing the views of a diverse range of stakeholders. BPAY Group, eftpos and NPP Australia continue to operate as distinct brands within a Group Leadership Team structure.  

AP+ is intended to create a more efficient and agile payments group, building the competitiveness of Australian domestic payments infrastructure, and delivering significant benefits to Australian consumers and businesses. 

Role Purpose

The role will sit within the Business Ops and Delivery team providing  guidance and leadership to the business analysis team. The team provides solution and analysis to scheme team (including NPP, eftpos and BPay).  

  As a Business Analyst Payment role is responsible for leading payment solution and analysis for developing, capturing and delivering requirements.  

  We offer you a challenging role within a great team in a dynamic organisation where you will have significant opportunities to influence and make a difference. Do you want to play an important role in a very progressive and dynamic team with a high pace of motion and a lot of fun - then this is definitely for you! 

You will be responsible for:

• Ensure business analysis standards are maintained.
• Perform gap analysis to ensure continued 100% coverage of requirements.
• Work with Product manager, project managers, Operations, developers and testers. 
• Part of the role is to deliver BA Artefacts as per the AP+ standards where allocated as a BA resource in a project. 
• Product Backlog Management: Identify, document, and refine user stories to increase the degree of detail relating to acceptance criteria, assumptions, constraints, dependencies.
• Manage stakeholders and vendors all around the world.  
• Deliveries must be of high quality and within time.  
• Coordinate deliveries with internal and external stakeholders.  
• Be flexible outside of normal working hours.  

In order for you to be successful in the role, you’ll have:

• Bachelor degree or similar  (preferred)

• Experience with payment vendor applications (e.g. FIS , Swift and paytec) 
• Experience in ISO 20022/ NPP 
• Proven experience in a Solution Design/ Technical BA background.
• Use of Waterfall and agile methodologies.
• Expert in ISO 20022 standard.
• Good to have knowledge of at least one payment scheme.
• Good to have knowledge with one of the following: AS.2805, EMV 

What’s Next:
We know applying for a role can be a nerve-wracking experience, so we endeavor to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.
We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

 

The Company Our client is looking actively for a Payroll & Accounts Support Officer, to cover a maternity leave for a 12 months fixed term contract. The Role Payroll & HR Support: - Preparation of monthly payroll for 25 to 30 employees (Aus & only 1 in NZ) - Act as the main point of contact for HR and payroll queries. - Handle HR administration, including policies, records, and documentation. - Provide administrative support, including IT assistance and visa processing. - Prepare and process visa applications for engineers travelling internationally. Accounts Payable: - Liaise with the Service team, review time sheets, and collate accurate information. - Enter timesheets, subcontractor invoices, and relevant data for invoice generation. - Collate costs for invoice generation, including local purchases, travel expenses, and machine warranties. - Enter subcontractor and supplier invoices, ensuring proper filing. - Provide administrative support to the General Manager and other departments Your Profile Payroll preparation knowledge Accounts Payable - Engineering's timesheet processing and invoicing customers MYOB would be a plus HR experience would be beneficial Benefits: Teams is amazing Flex work - 2-3 days in office Mixed role between Payroll/HR & AP 2 months handover - happy to train Apply Today Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/recruitment-agency-sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy . Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

What you get to do in this role:

• The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies. 
  
  The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.  
The Performance Support Engineer must able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.  

• Are you passionate about shaping the future of e-mobility in Australia and driving the energy transition?
• Do you have the spark to think on your feet, seek out information, and create solutions?
• Want to support a collaborative team of innovative technology and energy resource experts in a fast-paced, multifaceted role?

What You'll Do

We currently have a 12-month maximum term parental leave cover opportunity for an experienced Executive Assistant/Operations Support to provide a high level of support to the CEO at NRMA Energy.

In this dual role, you will be responsible for calendar, email, travel, and expense management as well as driving operational excellent across the business. This is a role that will suit a highly experienced Executive Assistant and who is interested in learning more about business operations and jumping in to provide solutions to create marketing collateral, arrangements with media, full event management, tender writing, as well as coordinating deliveries to the warehouse, shipping kit.

This role is preferably based at our Sydney CBD and Sydney Olympic Park offices with the flexibility to work from home.  Some travel will be required to our Sydney and interstate sites across Australia as agreed and required.

Your responsibilities will encompass:

• Manage the CEO’s diary with excellent communication to both internal and external stakeholders, flagging emails and phone calls ensuring timely responses
• Coordinate and schedule team meetings, workshops and other internal events for the Energy team, draft agendas
• Arrange interstate travel logistics for CEO and team often to remote locations
• Prepare and edit documents, presentations, and reports on behalf of the CEO and team, maintaining a high level of accuracy and confidentiality
• Assist with the accurate and timely entry of contracts into our online portal
• Timely, accurate expense submission for CEO and GMs, delegated approval for team expenses
• Collaborate with marketing, budget for and pay invoices, arrange delivery of kit and collateral, attend events and be a knowledgeable brand representative on the stand
• Assist the Community liaison lead with new site launches including design, ordering and delivery of collateral; smooth stakeholder management of profile industry, government and media attendees, attending some launches
• Assist with tender responses including content writing and information gathering as required
• Provide operational support as required.  This may entail attending sites, speaking with suppliers, customers and partners.
• Source answers to questions from the call centre, ensuring timely responses.
• Read and share EV news ensuring team is across National news items pertaining to EV
• Manage access, logistics and maintenance 3x branded vehicles
• Ensure the team are tracking their safety observations and make your own when out at site/warehouse/office.

What You'll Bring

You are an Executive Assistant experience who has previously supported C-level executives with your excellent communication skills, exceptional attention to detail, and a confident and approachable demeanour and are passionate about learning and providing business operations support.

As the ideal candidate, you will use your proactive, adaptable, and resourceful mindset to anticipate needs and take initiative. Combining your proficiency with productivity tools such as MS Office Suite, and your outstanding organisational and time management skills, you will prioritise and multitask effectively. Your strong problem solving abilities and the capacity to make informed decisions independently enables you to support what the CEO and the team in meeting their targets.

What's in it for you?

At the NRMA we aren’t just about discounts (although you do get these). We know everyone leads unique lives, and it’s about those things that add up to make life both at work and outside of work just right for you. 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on all NRMA insurance products including car, home & travel

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve.

Successful applicants will be required to complete pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.

 

About the role:

This is an excellent opportunity for a Desktop Support Engineer looking to:

• Add value leveraging their skills supporting & managing a Windows environment
• Expand their skills across MacOS, Linux, Databases, Networks and Tools
• Be part of a growing close-knit team

At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.

This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.

Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.

Key responsibilities include but are not limited to:

• Being the focal point offering support and providing an amazing experience to our people
• Provide onsite and remote support
• Understanding issues and troubleshooting
• Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
• Create & manage user/device accounts
• Provide technical support & rectification of technical issues
• Assist with the support and management of landline, internet & mobile telecommunications   
• Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
• Ensure secure IT systems and infrastructure across all platforms and assets
• Maintain accurate ICT documentation & inventory database
• Provide support for meeting rooms with AV equipment
• Work closely with all teams to enhance processes & implement new technologies
• Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
• Install equipment & test software applications as required
• Support the roll-out of new applications and solutions

The Tech Stack:

• Windows, MacOS, Linux
• Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
• Microsoft Office 365 - SharePoint, OneDrive
• Basic Network Configuration, Analysis and Management
• PowerShell/Batch Scripts
• Ivanti ITSM
• Crowd Strike
• Atlassian Jira & Confluence
• Exposure to Oracle, Postgres, MS SQL Database
• Audio/Video Conferencing Configuration, Analysis and Management
• Multi-Function Device Configuration, Analysis and Management
• AWS

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world. At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story. Position Description: We are looking for an AEM Technical Lead to set the technical direction for one of our well-established insurance clients in Sydney. The ideal candidates will have strong technical skills and a passion for delivering performant, testable and reusable code. Performance, simplicity and customer focus will be at the top of your mind while designing solutions. You'll be a great team player and a hands-on engineer with experience in AEM Cloud and AEM Forms. Roles and Responsibilities: Leadership: Experience setting and aligning to technical direction. Experience working in, and facilitating an agile environment. Understanding of, experience working within, and facilitator of a strong DevOps culture. Technical Skills: Strong software engineering fundamentals Write performant, testable, reusable code Experience building responsive websites. Strong understanding of accessibility. Javascript (vanilla and React JS) Storybook Java 1.8 Onwards Unit testing frameworks Mokito / Mocha / Jest / Enzyme Package and build management Maven / Gradle / NPM / Yarn / Grunt Basic linux administration Docker and Container Orchestration Version control GIT AEM (6.2 - 6.5) AEM Forms - required AEM Experience Cloud Dispatcher configurations AEM component development Understanding of AEM stack (OAK, JCR, AEM, Sling) AMS (Adobe managed services) About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Employee Status : Full Time Employee Shift : Day Job Travel : No Job Posting : Jan 29 2024 About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

Title:

EOI - Technical Engineering Lead

Your KBR future - delivering solutions and changing the world

About KBR:

Kellogg Brown & Root (KBR) is a leading Defence and Government professional services provider. In Australia, KBR has been delivering solutions to Defence and Defence industry for over 20 years. We provide in-depth expertise to a wide range of Defence sector projects through our core competencies of program and project management, engineering, asset management, integrated logistics support, procurement and training solutions.

Learn more about our business here: https://kbr.foleon.com/gsapac/gs-apac/

The Opportunity:

As a senior member of the maritime engineering team you will be responsible for technical oversight and assurance incorporating configuration control and material support.  This is a critical function that will cross all areas of the sustainment program.  You will advise on issues of technical integrity, engineering deviations and complex engineering risk.   Working alongside the Principal Engineer your role will be to mitigate risk and be a compliance representative.

These are permanent opportunities based in Sydney.

Roles and responsibilities will include, but not be limited to:

• Actively seek efficiencies and business practices to reduce the cost of ownership and risk to support maritime objectives through engineering excellence.
• Make recommendations on engineering decisions, including the assessment of deviations and waivers and the development of associated risk assessments, the identification and implementation of obsolescence solutions.
• Provide general oversight of technical assurance program.
• Provide support for development, review and update of engineering processes.
• Provide technical support and assistance to the Maritime program at large.

Baseline defence security clearance or higher is required to be considered for this role

What we will offer you:
 

• A workplace culture certified as a Great Place To Work
• Flexible working
• Competitive salary (including annual reviews)
• Paid parental leave
• Income protection
• Corporate rewards
• Salary packaging/Novated leasing
• Employee stock purchase plans
• Flu shots, skin checks and discounted private health insurance
• Career development: Online learning, mentorship and career pathways
   

If you’re ready to shape tomorrow, let’s get started. Apply Now!

KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land, sea, community and culture. We pay our respects to Elders past and present.

KBR is an equal opportunity employer committed to providing an inclusive and diverse work environment. We encourage candidates of all abilities to apply.

As a Major Service Provider of the Australian Defence Force, an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such, our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

#LI-DNP #LI-DNI  #S-DNI

Title:

Technical Lead - Transmission & Distribution

Creativity, collaboration, and excellence are at the heart of KBR’s vision. Does this resonate with you?

We value an inclusive and diverse work environment and are working together to build a culture that embraces each other’s unique strengths and experiences.

Our people are important to us, and you will play a key role in contributing to the success of our business. We believe in empowering our employees, nurturing development within a culture of trust.

We are looking for someone that is willing to step up and build upon opportunities. We will encourage and empower you to work in a way that suits your style and look forward to discussing the ways in which we can build success.

The Opportunity

In the role of Technical Lead for Transmission & Distribution, you will be accountable for providing technical leadership and direction to project teams. Your responsibilities also include enhancing the technical skills of the electrical team through support and training, particularly in the field of transmission line design.

You will operate under the general guidance of the National Electrical Lead, serving as the primary contact for transmission and distribution technical matters encompassing design, scoping, budgeting, and project oversight from feasibility to detailed design phases.

As the Technical Lead you will need to demonstrate extensive experience in the design and management of transmission and distribution projects in Australia. Managing, coordinating, and administering engineering, procurement; planning of construction, construction phase support, commissioning, and project closeout.

Who are you?

The Key Technical and Management Skills for this role:

• Tertiary qualifications at degree level in electrical engineering or relevant discipline

• Minimum 15-20 years of experience in transmission and distribution sector

• Extensive experience in relevant infrastructure project development and delivery

• Subject Matter Expert in transmission & distribution

• Leadership experience in leading and managing design and development teams

• Chartered Professional Engineer accreditation highly regarded

• Well-connected in the utilities and renewable energy zone (REZ) space with a strong professional network

• The ability to support business growth by identifying and pursuing new opportunities within the transmission lines and REZ sector to support KBR’s business development

• Experience with building and maintaining strong relationships with key stake holders to ensure client satisfaction and project success

• Experience with developing relationships, partners, and government entities in new markets

What we do

KBR’s Infrastructure Solutions Australia business offers a wide range of professional consulting services to private and public sector clients to deliver projects of any size in both urban and remote environments in transport, water, resources, energy, environment, buildings, defence infrastructure and program management consultancy. Our workforce of over 1000 is technically and geographically diversified to match the characteristics of our principal markets and has the capability to service our clients’ requirements through all phases of project development and implementation.

IS Australia overview brochure: https://kbr.foleon.com/is-australia/who-we-are/

At KBR, we value you – here’s how.

While our people are busy delivering leading science, technology and engineering solutions, we’re committed to providing them with a supportive, trusting environment and benefits that enable them to thrive and continue doing what they do best.

We can offer you flexible and family friendly working arrangements including flexibility with hours as well as your work location. You will receive ongoing professional development and the opportunity to work with technically eminent professionals.  Employees of KBR may benefit from up to 8 additional hours of accrued flexible leave every 4 weeks.

KBR has all the benefits of a global organization with a local company feel. You’ll get to know everyone in the Australian business and won’t just be a number.

See what life at KBR looks like from our employees here: https://vimeo.com/739847503

Learn more about life at KBR: https://www.kbr.com/document/8291/

Help shape tomorrow by applying today!

Don’t miss out on this opportunity to leave your impact on our society with one of Australia’s leading infrastructure businesses. Apply now and follow us on LinkedIn to stay up to date with all the latest news and job opportunities.

KBR values an inclusive and diverse work environment, and we encourage candidates from all backgrounds to apply. Our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.

Primary Details Time Type: Full time Worker Type: Employee Senior Compliance Manager (Projects), Technical Compliance The opportunity Join a high-performing, dynamic team Sydney, New South Wales Permanent, Full-Time Applications Close - Tuesday 13th February Your new role The role of a Senior Compliance Manager (Projects), Technical Compliance at QBE AUSPAC is a crucial and multifaceted position within the company's compliance team. As a senior member of the Technical Compliance team, this role is responsible for working alongside the GM of Technical Compliance, and the Head of Technical Compliance in developing, leading and driving the implementation of AUSPAC's Compliance Risk Management Framework within the business. The role will act as a key compliance adviser on modernisation projects and initiatives, and will play a lead role in strengthening AUSPAC's compliance risk culture. Additional Responsibilities: Work closely with the Head of Technical Compliance to lead and inspire the business to achieve compliance by design by incorporating best practice compliance risk management controls into business processes Partner with the business to advise on and provide direction in the management of compliance risk in the modernisation projects and initiatives Collaborate with the GM of Technical Compliance to contribute in the development of the Technical Compliance team's strategic direction, vision, roadmap, and priorities Ensure effective communication and dissemination of the compliance strategy, policies, and processes to relevant stakeholders Review and enhance the compliance risk management framework, policies, and related procedures, serving as a guide for the business in managing compliance Influence key stakeholders to ensure that compliance risk is effectively managed during business changes Provide input into the Compliance and Regulatory reports and updates for AUSPAC and Group board and committees Assist in the maintenance of the obligations register, including periodically uploading, reviewing and improving the drafting of obligations Actively coach and develop junior team members About you Your story as a Senior Compliance Manager should reflect the following key qualities and experiences: You will demonstrate strong people leadership capabilities. You have a track record of successfully leading and developing teams, fostering a culture of collaboration, and motivating your team members to excel in their roles. Your leadership ensures that the compliance monitoring function operates effectively and efficiently You possess exceptional interpersonal skills, enabling you to establish and maintain relationships with senior stakeholders within the organization. You excel at communication and collaboration, which is essential in conveying the importance of compliance and obtaining buy-in from key decision-makers. Meeting deadlines is a critical aspect of your work. Your effective time management skills ensure that compliance monitoring activities are carried out promptly and reports are delivered on time. This ability to manage time and resources efficiently is key to your success in the role. Your ability to influence is a defining trait. You have a knack for persuading and guiding business units towards compliance by design. Your insights and recommendations have a significant impact on the organization's approach to compliance and risk management. Your deep regulatory understanding is a cornerstone of your success. You possess a comprehensive knowledge of the regulatory landscape in the financial services and insurance industry. This expertise allows you to navigate complex regulations and provide valuable insights to the organization. You will be able to demonstrate experience in designing, implementing and overseeing compliance frameworks within the financial services industry and strong experience in providing compliance advice to the business at a senior level. Advanced knowledge in monitoring compliance and governance across a broad range of insurance operations, as well as knowledge of the products and concepts relating to the financial services industry including privacy requirements About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage. We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and we encourage each other to enable resilience for our customers, our environment, our economies and our communities. With more than more than 11,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits QBE is an employer of choice amongst Australian insurers, offering a great range of benefits which enable you to bring your best self to work; including competitive salaries and bonus structures, hybrid working for the flexibility of working from home and the office, super matching and generous leave allowances. In addition to this, we also offer flexible parental leave for both parents and additional support services for our diverse community of employees. We've won many awards highlighting our strong culture and values, reinforcing our family and community focus. Apply now APPLY NOW and let's make it happen! Applications clo Application Close Date: 12/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Our client is in the professional services industry and is looking for two experienced IT Support Consultants to join an existing experienced team. The ideal candidate will have excellent technical skills and a passion for delivering exceptional customer service. This role will involve providing BAU support to members of the business as well as providing VIP support to senior stakeholders and assisting with projects. As an IT Support Consultant, you will be responsible for: Providing technical support to users via phone, email, and in person Troubleshooting and resolving hardware and software issues for clients. Configuring and setting up new hardware and software Conducting regular maintenance and updates on systems. Providing users with recommendations on new technologies and solutions to improve their IT infrastructure. Qualifications: Minimum of 2 years of experience in IT support. Solid understanding of hardware and software troubleshooting. Experience with Windows operating systems. Knowledge of networking and security protocols. Strong communication skills and ability to work well with clients. Ability to work independently and within a team. Why Work with our client: Competitive salary and benefits package. Opportunity to work with a dynamic and supportive team. Chance to work with a wide range of clients from different industries. Opportunities for career growth and advancement. Training and development programs to enhance your skills and knowledge. Please send your resume by clicking on the apply button. Your application will be assessed within 3 working days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: https://www.roberthalf.com.au/sydney By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.

Company Our client is a unique proprietary trading firm with a people centric ethos in that they place a heavy emphasis on personal empowerment, development, health, and work-life balance which includes WFH options. The owners have fostered a culture of meritocracy, rewarding effort and hard work with bonus incentives that are paid on a biannual basis while providing an array of perks including fresh food in the office, regular social events and actively encourage healthy activities such as running and swimming. Role You will be responsible for developing and implementing delivery plans, defining project scope, establishing milestones, acceptance criteria and timelines for multiple initiatives, big and small, running concurrently. In addition, you will be required to identify and manage risks, provide contingency plans, and ensure the many teams under your purview, are meeting their respective deadlines. Naturally, communication is crucial in any delivery centric role thus, you will bring to bear superior interpersonal skills, acting as an information conduit for several technical teams across software engineering, infrastructure, DevOps, business side teams such as traders and administration and finally external clients including financial exchanges. Requirements: 5+ years’ experience as a Technical Project / Delivery Manager. A strong understanding of project management principles and Agile methodology. Ideally have a solid background in software engineering / architecture. Experience within a high performance, low latency dependant environment such as a trading firm or the financial markets arm of a big bank. Polished Communication and Interpersonal skills along with a can-do attitude. A history of good tenure in your career history (e.g., 4+ years average). Bachelor’s, master’s or PhD level degree in computer science or mathematics. This role would be suited for someone with a strong software engineering / development background who has progressed to a technical leadership position with a heavy project / delivery focus, within a trading firm or financial markets arm of a big bank. #Project Manager #Delivery Manager #Software Engineering #Development #Agile #SOLID Design #Trading Systems #Low Latency #Financial Markets #HFT #High Frequency Trading

Build a future proof career in Tech with transferable, in demand skills. This pathway offers dedicated training, a supportive environment and access to the tools and resources you’ll need to excel as your experience and expertise grow!

About the Opportunity

As a beginner Tech Support, you’ll be part of a wider team that work directly with Datacom’s clients (often Government agencies) After comprehensive training your role will be to help solve technical issues as they arise over phone, email or an alert system, you’ll work in a timely and efficient manner, with the option to escalate for additional support where necessary.

Your training will include an introduction to ITIL. A globally used Service Management Framework that will help you identify, troubleshoot and resolve incidents.

What does success look like?

• Great written and verbal communication
• Collaboration
• A problem solver
• High level of customer service and management skills
• Attention to detail
• Driven and motivated
• Interest in learning and diversifying skillset

Due to the nature of Datacom’s clientele, as part of the onboarding process we will a Datacom sponsored Baseline Security Clearance.

What we're looking for

While exposure to Technology (either through self-learning or formal qualification) would be ideal, it isn’t required. We're looking for people ready to build their skills, adapt and learn. We can show you the ropes, so long as you’re willing to put in the effort.

Flexibility & Hours

This opportunity is full time with a target start date of as soon as possible!

The operational hours in Tech Support vary from Monday to Sunday (8.00am – 6.00pm) we also have afterhours roles which require availability Mon-Sun (6:00pm – 8:00am)

This role is 100% based onsite in Modbury

The future is bright!

The scope of Datacom's expertise is broad. We have teams in Cloud, Cyber and Networks, Software, Design, Project management and Consulting (to name a few!) So, while you can build a solid career in Tech Support there are plenty of pathways you can specialize in, once you build a core skillset.

About Datacom

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

We have over 6,500 people across our global offices and generate an annual revenue of over AU $1.48 billion annually. This makes us one of Australasia's largest professional IT services companies. We are committed to hiring, developing and promoting diverse talent.

• AU Citizenship only
• Available full time

Primary Details Time Type: Full time Worker Type: Employee Technical Services Officer - Construction and Engineering Location: Open Nationally Type: Permanent, Full-Time The opportunity Technical Services Officer - Construction and Engineering - Provide technical support to a claims team, managing complex construction and engineering claims while ensuring exceptional customer service. Your new role The Technical Services Officer - Construction and Engineering within Casualty Claims will provide technical information, guidance and support to claims service teams, manage a portfolio of complex construction and engineering claims, deliver claims service to customers, assist with auditing of claims files, perform key review activities and reduce the number of claims. Your responsibilities will include: • Support the implementation of the claims strategy to enable delivery of overall business targets • Negotiate settlements of claims within authority levels • Assist with auditing and key review activities of claims files • Interpreting and actioning assessor, adjusting and expert reports, managing and instructing investigations and implementing findings in accordance with the overall strategy • Manage portfolio of complex construction and engineering claims effectively to achieve solid financial outcomes through effective decision making • Preparation for and attendance at settlement conferences, hearings, and other dispute resolution activities • Maintain current knowledge of insurance guidelines and policy changes and modifications • Compliance with all legislation, industry codes and company policies • Support the Service Manager and coordinate key review activities • Key technical referral point for claims queries from the Construction team • Deliver training • Engage with internal stakeholders (product, underwriting, sales) to support market facing activities, submissions for new business and develop customer value proposition • Provide feedback on policy wordings and endorsements About you • Relevant tertiary and/or industry qualifications in disciplines including engineering, construction, insurance and/or law • Minimum 5 years relevant experience in managing complex construction and engineering claims and/or in a similar role within the insurance industry • Deep knowledge of construction and engineering insurance products • Strong problem solving and analytical skills • Excellent negotiation and conflict resolution skills • Capacity for self-reflection • Capacity to give constructive feedback on claims performance to team members • Exceptional Written and verbal communication skills • A flexible attitude and a motivated, service-orientated approach that allows you to deliver superior results to your clients and deal with customers confidently and with empathy About QBE We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage." We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind. We believe this is our moment - what if it was yours too? Your career at QBE - let's make it happen! Benefits We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from: • 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance • Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice • 18 weeks' gender-equal flexible leave for all new parents, including paid super • The ability to maximise retirement savings through voluntary super contributions and company matching • Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums • Additional leave and support through QBE's Family Domestic Violence First Responder Network • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners Rewards & Recognition We value our employee's experience with us and are proud to have been recognised for the following awards: • • 2021 LinkedIn Top Employer & HRD Employer of Choice • 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards • Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion • Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates • Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads) • Family First accredited employer since 2021 Apply now! APPLY NOW and let's make it happen!" Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements and adjustments, alternative work arrangements or you would like to connect with one of our employee networks at any stage of the recruitment process, please contact us at [email protected] Application Close Date: 22/02/2024 11:59 PM How to Apply: To submit your application, click "Apply" and follow the step by step process. Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Team Summary

VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore, Sydney and growing. Our mission is to provide technical support and solutions to our customers by handling the resolution of the incidents and problems on our products and services. We serve as an advocate for customers' needs internally.

We work closely with Development, Technical specialists, Product teams, and 3rd party product partners to ensure an outstanding technical support to our FinTech customers. We are not a first line support. We are product authorities, and we handle the majority of customer support requests autonomously.

What a Senior Technical Support Analyst - Token ID does at Visa

• Work with customers via telephone, email, WebEx or Teams session
• Provide timely and accurate responses to customers within SLA
• Document action plan and progress in case tracking systems
• Solve, reproduce, debug, and diagnose customer issues
• Accountable to supervise customer issues to resolution
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects.
• Proactively provide regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
• Raise sophisticated issues to management as per internally established processes and guidelines
• Assist customers outside of normal business hours, if required, including weekends and holidays
• Provide onsite support at customer locations (if required)
• Develop positive relationship with customer and engineering teams
• Acquire the required product knowledge and stay up to date with product updates
• Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is detailed
• Build and maintain test environments and tools for solve and testing
• Deliver knowledge transfer sessions to customers and/or internal team members
• Build new internal or external knowledgebase articles/documentation to capture new findings for re-use.

Why this is meaningful to Visa

Customer support team provide product support for our customers. This service is vital for growing business and customers satisfaction.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $90k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

The Senior Performance Support Consultant (Escalations Engineering) role is a unique opportunity to join the Customer Service and Support team working with some of our largest customers with their toughest performance and scalability challenges. You will be accountable for driving the successful closure of critical escalated technical issues for our most complex and strategically important customers.

As someone who can think outside the box, you will work on a mixture of reactive and proactive engagements where your technical troubleshooting skills in the stack will come to the fore. In addition, your top-notch consulting skills will be put to good use as you will take on the role of “trusted advisor” to help turn a bad situation around and help customers get maximum value from our platform.

We’re looking for the best of the best and the cream of the crop. In return, we offer highly competitive base salaries and benefits including generous holiday allowances, bonus scheme, stock options, and flexible working arrangements. Our inclusive work culture embraces belonging and individuality, collaboration, and customer orientation.

Our customers are our North Star and we are passionate about making them successful!

*Please note - this role is a hybrid role and would require you to be in the Sydney office 2 days per week*

What you get to do during a typical week:

You will be partnering with our largest customers & Internal stakeholders to identify and root cause performance and scalability issues impacting their ServiceNow deployments. Successful hires will get a chance to:

• Use problem solving skills along side industry leading tools to holistically analyse ServiceNow instances to identify and remediate resource contention at all layers of the stack
• Explore platform Java and JavaScript code to gain a detailed understanding of the behavior of ServiceNow applications
• Improve the throughput of Java Virtual Machines (JVMs) by deep diving into memory allocation and garbage collection tuning
• Optimize relational database performance by refactoring queries at the application layer or by applying tuning within the database itself
• Use extensive lab / test environments to reproduce and root cause issues impacting customer’s ServiceNow deployment(s)
• Engage with cross functional teams to highlight identified product defects, assist with implementation of work arounds, or devising long term fixes
• Drive improvement from within by creating high quality knowledge articles, developing tooling for use within the support organization, or mentoring and training junior colleagues
• Build and deliver compelling presentations to a variety of internal and customer stakeholders acting as a trusted advisor on how they can improve the performance of their ServiceNow deployment and adhere to leading practice guidelines.

What you will do:

• Implement engine based animation systems for gameplay and other real time features
• Support content production for art and animation teams in achieving top visual quality and performance
• Work creatively and technically in both DCC and engine workflows
• Develop technical solutions to solve performance and production issues while executing artistic and game vision
• Produce and maintain documentation on tools, methods, processes, and workflows
• Identify and develop art and animation pipeline optimizations and tools for new and existing production workflow
• Work as part of a multi-disciplinary team and collaborate to solve creative problems.

We have an exciting opportunity available for Business Support roles in our team in Sydney. We will provide full training so if you are looking to start your career in the customer service space then look no further!

We do require the successful candidate to be based in Sydney This is a full-time position.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from Commercial and Residential customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling pest services for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting calls and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

The ideal candidate must possess:

• Experience working in customer service or call center environments (essential)
• This is an office-based role so you must be based in Sydney
• Previous experience in phone sales and converting inquiries into sales
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable, and punctual.

Perks and benefits

• Strong work life balance culture.
• Employee Assistance Program (EAP)
• Discounted Pest Services
• Employee Referral Program
• Employee cash incentive programs and bonuses

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business that employs some 36,000 colleagues across 66 countries - and offers a wide range of learning and development programs for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Employee Testimonial -

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

“I love working at Rentokil - I love how the internal team bands together and getting to work with different customers every day.”

Matt Jones

We are looking for a Professional Support Assistant to join our team in Sydney on a casual basis!

About the role

As a Professional Support Assistant, you will work closely with and support a team of Allied Health professionals. Your responsibilities will include: 

• Managing outgoing mail for the team – scanning, copying, posting etc
• Assisting with data entry and producing data reports
• Assisting with coordinating and arranging meetings and appointments with clients
• Assisting with reception duties when required
• Providing all administration support to the team as required

WHAT YOU'LL DO

• Research, design, implement and maintain game content and systems through visual scripting tools.
• Quickly iterate in-engine to support rapid prototyping.
• Document workflows and create tools for designers to utilize.
• Share and provide feedback on designs and documentation for your systems.
• Analyze, test and deconstruct your own and others' work to provide support in creating a quality game.
• Understand requirements from stakeholders and pitch ideas for solutions.
• Provide estimates and risk assessments to the team for upcoming work.
• Work collaboratively with the development team, and liaise with multiple departments and partnered studios.
• Support members of the design team with your technical perspective.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Support engineers at this level of experience will have the opportunity to mentor and coach junior members of their team.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

ICTechnology is an MSP (Managed Service Provider), specialising in network management, technical support, security, digital marketing, and most importantly customer service. Our company builds lasting relationships, and we pride ourselves on delivering the best service and quality, based on process-driven systems.

Our current customer portfolio includes projects and works completed in a variety of industries ranging from construction, education, government facilities, international shipping, and professional services.

Job Description & Responsibilities
Technical Skills and Experience Requirements:
MSP Experience in a similar role
Level 2 IT support using ConnectWise Manage, Automate, and Control aspiring to be level 2
Visualization – Hyper-V / VMWare basic knowledge
Microsoft Windows Server: 2008/R2 / 2011 / 2013 / 2016 (basic knowledge)
Active Directory, DHCP, DNS, TCP/IP
Office 365 administrator knowledge
Backup solutions and NAS storage – Veeam B&R
Experience deploying new machines
Experience deploying SOE

Preferred Experience Requirements:
Mac OSX Desktop Experience
SharePoint Administration
Support in the Education sector
Worked on network/switches/routers troubleshooting
Experience in MSP environments
- Office 365, Azure AD, and Intune experience
- Windows Server experience

Skills / Attributes
Strong ability to solve and troubleshoot problems remotely.
Ability to work in a very busy and highly pressurized environment.
A detailed and accurate approach to undertaking all duties
The ability to communicate both verbally and electronically in a clear, professional manner.
A good listener, with the ability to communicate technical issues and resolutions to people of varying technical levels.
The ability to work with minimum supervision and to maintain a high level of motivation and productivity
Ability to deal with high impact, high profile, incidents and deal with senior level technical engineers
Client-focused and with a customer care/services mindset
Understanding a job is not finished until the customer is happy
Self-motivated with the ability to work in a fast-moving environment
Training provided.


Other Requirements:
Australian Driver's License