About the role:
This is an excellent opportunity for a Desktop Support Engineer looking to:
- Add value leveraging their skills supporting & managing a Windows environment
- Expand their skills across MacOS, Linux, Databases, Networks and Tools
- Be part of a growing close-knit team
At FinClear the Desktop Support Engineer key purpose is to collaborate with the greater infrastructure team to ensure our people are supported and able to leverage the relevant Hardware, Software Applications/ Systems and related Infrastructure to maximise their potential.
This role will see you work within a team of 14 that is part of a larger cross functional technology team of 60 and growing. Support across BAU and projects are two key areas of this position where you will initially add value supporting our people.
Your efforts will also help free up seniors to stand up other exciting projects that not only will fuel us for future success but also offer you exposure in other areas of infrastructure. This opportunity is ideal for someone skilled that enjoys supporting a Windows environment but wants to broaden their exposure to other parts of the world of infrastructure.
Key responsibilities include but are not limited to:
- Being the focal point offering support and providing an amazing experience to our people
- Provide onsite and remote support
- Understanding issues and troubleshooting
- Oversee the IT-related on & off-boarding of staff along with the preparation & maintenance of required hardware and application configuration
- Create & manage user/device accounts
- Provide technical support & rectification of technical issues
- Assist with the support and management of landline, internet & mobile telecommunications
- Ensure the performance of local area network (LAN) applications, Wi-Fi network & IT infrastructure are optimised across all sites
- Ensure secure IT systems and infrastructure across all platforms and assets
- Maintain accurate ICT documentation & inventory database
- Provide support for meeting rooms with AV equipment
- Work closely with all teams to enhance processes & implement new technologies
- Provide advice and assistance relating to the Standard Operating Environment for end user computing devices systems
- Install equipment & test software applications as required
- Support the roll-out of new applications and solutions
The Tech Stack:
- Windows, MacOS, Linux
- Microsoft Office Application Suite – Word, Excel, PowerPoint, Teams
- Microsoft Office 365 - SharePoint, OneDrive
- Basic Network Configuration, Analysis and Management
- PowerShell/Batch Scripts
- Ivanti ITSM
- Crowd Strike
- Atlassian Jira & Confluence
- Exposure to Oracle, Postgres, MS SQL Database
- Audio/Video Conferencing Configuration, Analysis and Management
- Multi-Function Device Configuration, Analysis and Management
- AWS
