The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends and ideas become a reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

The Event Specialist is responsible for a multitude of facets, from event planning, logistics, and sales to execution. You will be the ambassador of our brand, the driving force behind the events programme, creating unique experiences for our target audience, our members and the greater Flexi Group community.

We are looking for a fun-loving, highly energetic and organised individual who is passionate and has an entrepreneurial mindset to drive business.

This individual will oversee multiple events across our spaces from start to finish, going above and beyond to ensure weekly and monthly events run smoothly.

ADMINISTRATION AND FINANCE

• Build a series of engaging and diverse events as per our event categories, Business, Community-Bonding, Entertainment and Wellness, to contribute to the growth of creative communities. 
• Working alongside the Head of Operations to set the Annual Community Events Calendar, including reporting and forecasting the total of events and the results for each quarter.
• Guide the Community Team to fill up their location’s event calendar and follow the 8-week workflow to ensure they achieve success. From brainstorming, reaching out to potential collaborators, event promotion and overseeing execution plans.
• Ensure meeting rooms are booked on the booking platform. 
• Support with creating quotes and invoices to vendors and collaborators where necessary and ensure that payments are made. 

EVENT EXPERIENCE AND OPERATIONS 

• Meet with event organisers, members or potential members to understand their needs to coordinate the team and conduct event tours to showcase the space. 
• Record and manage all event leads on the system and use the data for marketing outreach.
• Frequent onsite event support where needed, support the Community Teams to lead the events and assist in any way to ensure smooth execution.
• Liaise between the Community Teams and Marketing Team to strategise on creative events promotions to boost event reach and attendance.
• Conduct regular check-ins with each location - debrief on hosted events, advise to improve event performance and execution efficiency and offer support on upcoming events.
• Oversee and execute events on the day, ensuring every team member knows their role and when they should take breaks, every event organiser knows the run of the show, and every guest has their expectations exceeded.
• Ensure the location is ready prior to an event, including moving furniture, room layout and set-up, catering and crockery preparation, space resetting and cleanliness, etc. 
• Meet with event organisers, caterers and guests to ensure that they are familiarised with the space and have the tech set up for their event; assist with troubleshooting technical issues, equipment is set up, and wifi details are shared.
• Follow up with event organisers after the event is held to continue the relationship and gain feedback and action learnings.

SALES AND PARTNERSHIPS

• Streamline the process of private events by identifying and improving all possible touch points - from the method of receiving and collecting information, assigning to location teams, passing on for execution, and following up.
• Manage all incoming private event space rental leads and coordinate with the Community Team to confirm bookings and arrangements.
• Analyse private events sales performance on a monthly basis and work closely with the Marketing Team to create packages and promotions for private event spaces.
• Outreach in social events or related functions on behalf of our brands to attain more leads for event bookings.
• Outreach to potential partners to build up brand awareness and benefit community engagement.
• Liaise with suppliers and vendors and negotiate prices to ensure profitability with events. 
• Meet with catering suppliers to have menu options to provide guests with menus to suit various needs and occasions, i.e. standing canapes, drinks reception, lunch catering, etc. 

TECH SUPPORT

• Knowledge of all tech and AV on-site to support members and guests with set-up and troubleshooting.
  Assist with troubleshooting printers, equipment in meeting rooms, etc. and liaise with IT support if needed. 

PEOPLE

• Train new Community Team hires in event processes, planning and execution.
• Work closely with Community Teams to create best practices that help build a more robust and more thriving community.
• Manage timelines and schedules for those working events: Barista, catering, adhoc team members, community team.
• Be the go-to person between Community Teams and Marketing Team to ensure Community events and Private events are both marketed via various platforms effectively.
• Work with the Country Manager to reinforce locations to make progress with events planning on a regular basis.

EXPERIENCE AND REQUIREMENTS

• Two years experience in a customer-facing position, ideally within entertainment and events.
• Personable with strong verbal and written communication.
• Exceptionally organised with the ability to multitask.
• Thrives under pressure and is solution-oriented.
• Reliable, self-driven, with the ability to work with teams and independently.
• University Degree in Events or a related field is an advantage.
• Proficient with Google Drive and Sheets.
• Good business acumen.
• Ability to manage critical situations and take action quickly.
• Prior experience in coworking, a startup business or Events would be an advantage.

WHAT WE OFFER

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars: Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice

We are seeking a passionate part-time Physiotherapist (up to 20 hours/week, with potential for increased hours) to join a leading private practice nestled in the heart of Bendigo, Victoria.

This is a rare opportunity to advance your career and develop in a niche area.

If you are a seeking a fulfilling career in headache and migraine management, we invite you to apply below.

·       Provide physiotherapy services focusing on headache and migraine management using the Watson Headache® Approach.

·       Implement the Watson Headache Approach in patient care, setting our clinic apart in the industry.

·       Collaborate with the team to share patient management responsibilities.

·       Build and maintain strong rapport with patients.

·       Contribute to business expansion and nurture existing referral connections.

·       Manage your diary confidently and contribute to key administration activities.

·       Treat and manage a diverse case load with 1-hour initial appointments and 30-minute follow-up appointments.

·       Provide necessary letters to referrers and assist allied health professionals.

·       Efficiently book and manage your diary.

·       Assist with extra administration tasks as required, including phone management, emails, texts, and payment processing.

·       A warm, welcoming environment.

·       Excellent referral basis from local GP's and health professionals.

·       Flexibility in working hours supporting work/life balance.

·       Professional Development annual allowance of $1000pa, plus 50% of course thereafter.

·       One-on-one mentoring as required.

·       Competitive remuneration + superannuation.

Relocation/sign-on bonus of $1000.

Location:

Positioned conveniently near Melbourne, Bendigo offers the benefits of a regional lifestyle while remaining well-connected to the state capital Melbourne, making it an ideal location for those seeking both tranquility and urban access.

Residents enjoy access to a plethora of amenities, including vibrant local markets, cultural festivals, and a diverse range of dining options. Bendigo seamlessly blends modern conveniences with a touch of historic charm.

Bendigo fosters a strong sense of community, where residents often come together to support local initiatives, events, and charitable causes. This tight-knit community spirit contributes to a fulfilling and supportive lifestyle.

To apply, please send your resume and cover letter to [email protected] or apply below.

Our Client is a leading consulting firm working with a diverse range of clients, including Fortune 500 companies, startups, and non-profit organizations.

As an IT Business Analyst, you will play a crucial role in understanding client needs, analyzing business processes, and recommending solutions to improve efficiency and effectiveness. You will collaborate with stakeholders from various departments to gather requirements, conduct research and analysis, and translate findings into actionable insights.

Responsibilities:

• Collaborate with stakeholders to gather, document, and analyze business requirements
• deliver highly technical requirements to non technical stakeholders
• Identify areas for process improvement and propose innovative solutions
• Create and maintain comprehensive documentation, including functional specifications, use cases, and process flows
• Perform data analysis and provide insights to support decision-making
• Facilitate workshops and meetings to elicit requirements and drive consensus
• Work closely with cross-functional teams to ensure successful project delivery

Requirements:

• Proven experience as a IT Business Analyst or similar role
• Strong analytical skills with the ability to collect, organize, and analyze large datasets
• Excellent communication and interpersonal skills
• Ability to translate complex business requirements into clear and concise documentation
• Experience with business process modeling and improvement methodologies
• Proficient in data analysis tools and techniques
• Knowledge of project management principles and methodologies
• Ability to work independently and manage multiple projects simultaneously
• Relevant degree in Business Administration, Computer Science, or a related field

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

Grow Talent, a leading information technology and services company, is seeking an experienced Program Manager to join our team. As a Program Manager, you will be responsible for overseeing the successful delivery of complex technology projects, ensuring they meet client requirements and business objectives. Join our innovative and collaborative work environment and make a significant impact in driving the success of our projects and clients.

Responsibilities:

• Manage and lead cross-functional teams to ensure successful project delivery, on-time and within budget
• Define and manage project scope, objectives, deliverables, and timelines
• Develop and maintain project plans, schedules, and budgets
• Monitor project progress, identify and address risks and issues, and provide timely updates to stakeholders
• Collaborate with clients, stakeholders, and team members to gather project requirements and ensure alignment with business objectives
• Provide leadership and guidance to project team members, fostering a collaborative and high-performing work environment
• Track project metrics and performance indicators, and implement necessary corrective actions
• Ensure effective and proactive communication with clients, stakeholders, and team members
• Conduct project reviews and lessons learned sessions to drive continuous improvement

• Minimum 8 years of experience in program or project management

• PMP certification or equivalent is highly preferred
• Proven track record of successfully delivering complex technology projects
• Strong understanding of project management methodologies, tools, and techniques
• Excellent leadership and management skills, with ability to motivate and inspire teams
• Exceptional communication and stakeholder management skills
• Ability to effectively manage multiple projects and priorities
• Experience in leading agile software development projects is a plus
• Strong problem-solving and decision-making abilities

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

Our Client is seeking a talented Network Engineer to join our team. As a Network Engineer, you will play a crucial role in designing, implementing, and maintaining the network infrastructure for our clients. You will be responsible for ensuring the stability, security, and performance of the network systems, as well as troubleshooting and resolving any network-related issues that arise.

What sets us apart:

• A collaborative and supportive work environment
• Opportunities for professional development and career growth
• Competitive salary and benefits package

Responsibilities:

• Design, implement, and maintain network infrastructure for clients
• Configure and troubleshoot network devices, including routers, switches, and firewalls
• Monitor network performance and proactively identify and resolve any issues
• Collaborate with cross-functional teams to ensure the smooth operation of network systems
• Implement security measures and protocols to protect the network infrastructure
• Document network configurations and changes
• Provide technical support and guidance to clients

• Proven experience as a Network Engineer or a similar role

• Strong knowledge of network protocols, including TCP/IP, DNS, DHCP, and VLANs
• Experience with network equipment, such as Cisco routers and switches
• Next-gen firewall knowledge
• Hands-on experience with network monitoring tools
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and collaborate effectively with a team
• Strong communication and interpersonal skills
• Industry certifications, such as CCNA or CCNP, are preferred

If you are a tech enthusiast who believes in the transformative power of technology and wants to grow in a supportive and dynamic environment, we encourage you to apply. Join our client's team of like-minded professionals and make a meaningful impact while expanding your career horizons.

Not meeting all the requirements? Research shows that women and people of color are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for this or other roles.

Join one of the fastest-growing companies in the tech industry as a DevOps Engineer! Our client, is seeking a talented and experienced DevOps Engineer to join their dynamic team. As a DevOps Engineer, you will play a crucial role in designing, developing, and maintaining their infrastructure and automation processes.

Responsibilities:
- Design, build, and maintain scalable and reliable cloud infrastructure using industry best practices
- Implement and manage CI/CD pipelines for seamless and efficient software delivery
- Monitor system performance and proactively identify and resolve issues
- Collaborate with development teams to ensure smooth deployment and release processes
- Continuously improve and optimize infrastructure and processes to achieve maximum efficiency and reliability

• Proven experience as a DevOps Engineer or similar role

• Strong understanding of cloud computing platforms (AWS, Azure, or GCP)
• Experience with configuration management tools (e.g., Ansible, Chef, or Puppet)
• Proficiency in scripting languages (e.g., Python, Bash, or PowerShell)
• Knowledge of containerization technologies (e.g., Docker, Kubernetes)
• Familiarity with monitoring and logging tools (e.g., ELK Stack, Prometheus)
• Excellent problem-solving and troubleshooting skills

If you are a tech enthusiast who believes in the transformative power of technology and wants to grow in a supportive and dynamic environment, we encourage you to apply. Join our client's team of like-minded professionals and make a meaningful impact while expanding your career horizons.

Not meeting all the requirements? Research shows that women and people of color are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for this or other roles.

The Lead Technical Specialist is responsible for leading the Technical Specialists team in providing technical advice, guidance and support to the Claims team on technical assessment and case management matters, to assist in reaching desired claims durations and outcomes in line with the terms and conditions of the policy. A key focus of the role is to optimise assessment quality within the Income Protection, Life, Trauma and TPD portfolios and support Claims Consultants to build their capability in line with the TAL claims capability and delegated authority frameworks. This includes development of processes, tools, guidelines or other resource to support assessment of the claims.

WHEREFIT is one of Australia’s fastest-growing, HR SaaS platforms that is revolutionising fitness and wellbeing employee benefits. Our mission is to help working Australians get fit, active, and healthy, and we prioritise employee wellbeing above all else.

We're a home-grown, self-funded Australian startup that is proud to have reached our current level without external investment. With plans to triple revenue and double headcount this year, we're excited to enter the next growth phase on our own terms.

Since launching in 2017, WHEREFIT has quickly grown to become a trusted wellbeing partner at over 200 of Australia’s leading employers, including Woolworths, NAB, Australia Post, Westpac, Reserve Bank of Australia, Allianz, PwC, nbn, AMEX, EY, Lendlease, and more.

Our platform helps businesses provide their employees with exclusive corporate benefits at over 1,000 leading fitness and wellbeing brands, including HelloFresh, Anytime Fitness, Adidas, F45, ICONIC Sport, Speedo, UFC Gyms, Adore Beauty, Under Armour, and more.

We believe that a healthy and active lifestyle should be accessible to all, and we are committed to making this a reality for all working Australians.

Role

We have ambitious goals to grow our business and scale our team in 2024.

As a Customer Success Specialist (Corporates), you will be responsible for delivering the best customer experience for our corporate clients. There is potential to grow with the business, with an attractive bonus package that is aligned to your personal performance and company success.

Collaborate with cross-functional teams to optimise engagement of corporate clients and their employees with our service. Lead client success initiatives to maximise subscription renewals and drive new business and upsell revenue opportunities. You will also have the opportunity to influence and shape corporate engagement strategies, crafting innovative ways to drive engagement and success.

You will be part of an exciting startup culture, working alongside talented and driven individuals, and contributing to the success of a company that is helping businesses do better for their employees. If you're ready to take your career to the next level and to make a real impact on the fitness and wellbeing of working Australians, apply to join our team today!

Responsibilities

• Assist new corporate clients with the onboarding and launch of our service across their organisation
• Build strong relationships with our corporate clients, respond to their requests and provide support across phone and email channels
• Implement account management initiatives at scale to maximise customer satisfaction, retention, renewal, and new business/upsell revenue opportunities
• Assess clients’ current level of engagement and help clients extract greater value and engagement with our service
• Proactively monitor client health and create/implement risk mitigation initiatives where necessary
• Communicate client needs and feedback back to management and the relevant teams, and suggest potential solutions
• Identify process improvement opportunities and work with cross-functional teams to address these areas effectively
• Meet client success targets and KPIs

• A positive can-do attitude and a passion for what WHEREFIT is trying to achieve
• 1+ year/s experience in client success or account management roles (preferably B2B SaaS) across phone and email channels
• Excellent presentation, written and verbal communication skills
• Strong team player with the ability to collaborate with management and cross-functional teams
• Ability to thrive in a fast-paced dynamic culture and perform under pressure
• An interest in fitness, health and wellbeing is an advantage but is not required
• Nice-to-have: experience working in a start-up environment

• Competitive remuneration package including base salary, bonuses and benefits
• Dynamic and vibrant office environment located in Fishburners, one of Australia’s leading startup co-working spaces in the Sydney Startup Hub
• Full member access to workshops and numerous learning, networking and startup community events within Fishburners and the Sydney Startup Hub (e.g. lunch and learns, Friday pitch nights, community social events such as Christmas and Halloween parties)
• Zero overtime commitment - we encourage our team to dedicate quality time to personal fitness, health and wellbeing outside of work hours
• Access to over 2,500 unique fitness and wellbeing perks on the WHEREFIT platform, and access to other retail and non-wellbeing related perks too
• Up to $1,200 annual subsidy for personal fitness/sport expenses
• Generous learning and development budget for external training courses
• Headspace premium subscription
• Monthly team lunches and social events

Join our energetic team at Bowen Stockroom Supplies and take the lead in facilitating sales through accurate estimation and dedicated customer support. As a Sales Estimator and Support Specialist, your primary responsibility will be to spearhead our estimating processes, ensuring precise project quotes and proactive engagement with clients. Your role will involve close collaboration with our design team to deliver comprehensive solutions that meet our clients' needs.

Responsibilities:

• Conduct accurate estimating and quoting for stockroom projects.
• Manage the end-to-end processing of incoming orders through to operations.
• Collaborate with the Design team to deliver top-quality designs.
• Provide backup support for design team members during peak periods or emergencies.
• Assist in maintaining the online order platform.
• Receive and promptly respond to incoming inquiries.
• Liaise with the design team to present clients with innovative design concepts.
• Actively participate in team meetings and weekly sales meetings.

Qualifications:

• Proficient in general computing skills.
• Experience in estimating, phone sales, and sales support.
• Ability to deliver a prompt and efficient quoting service.
• Proficiency in CAD (advantageous but not necessary).
• Commitment to providing superior customer service and being a valued supplier to our customers.
• Experience in liaising with suppliers and obtaining quotations.
• Develop an in-depth technical knowledge and understanding of our product range.
• Proven ability to efficiently win, process, manage, and complete all jobs with zero errors.

Benefits you will enjoy: 

• Meaningful and challenging work
• Ongoing professional development tailored to you a sales career path
• Competitive remuneration package
• Innovative culture & growth-focused team

If you are a motivated individual with a passion for sales and customer service, we invite you to join our team and contribute to the continued success of Bowen Stockroom Solutions.

Advance Your Career with Advanced Piping Systems!

Are you a skilled marketer with a track record of execution ready to significantly impact a dynamic industry? Advanced Piping Systems is looking for a talented Marketing Manager to lead our marketing endeavors, driving brand recognition and fostering lead generation. Join us in shaping and implementing comprehensive marketing strategies that align with our evolving business objectives.

Key Responsibilities:

Strategic Planning:

• Collaborate with cross-functional teams to develop plans aligned with Advanced Piping Systems' overarching goals.
• Conduct market research to stay abreast of industry trends, competitor activities, and evolving customer personas.

Brand Management:

• Safeguard and enhance our brand image and identity 
• Develop and enforce brand guidelines across all marketing materials for consistent messaging.

Integrated Content-Driven Marketing:

• Plan, execute, and monitor integrated content across various channels. We’re creating video content and which needs to lead the market.
• Collaborate with agencies to develop compelling and consistent messaging.
• Track and analyse marketing performance, adjusting tactics for optimal results.

Collaboration and Thought Leadership:

• Be the central point for customer-centricity, championing their needs.
• Manage a team of external marketing providers and agencies, fostering strong relationships.
• Keep up to date with emerging marketing trends and demands, we’re wanting to keep current and ahead of what others are doing.

Budget Management:

• Develop and manage marketing budgets, ensuring efficient resource allocation.
• Monitor spending and ROI, making adjustments as necessary.

Data Integrity:

• Own and ensure the integrity of customer-related data points.

Continuous Website Improvement:

•  Own and deliver website improvements and fixes.
•  Work with external suppliers to maximize SEO opportunities.

Reporting and Analysis:

• Provide regular reports on key performance metrics and marketing effectiveness.
• Utilise data-driven insights for informed decision-making and optimizations.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related field is an advantage.
• 3 to 4 Years of proven experience in marketing coordination with a focus on measurable contributions.
• In-depth knowledge of the majority of marketing channels and best practices.
• Excellent communication and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• In-depth knowledge of marketing tools and technologies.
• Proven track record of managing external resources

If you're an aspiring leader with a creative mindset ready to drive our marketing strategies to new heights, apply now and be a part of Advanced Piping Systems' continued success!

• Competitive Compensation: of  $90,000 - $110,000 + Super
• Work in an environment that values creativity and innovation.
• Join a collaborative team where your leadership and communication skills will be valued
• Access ongoing learning opportunities, staying at the forefront of marketing trends and technologies.

This is a new role as an Internal Sales Specialist for CNC Machinery. You'll be at the forefront of driving new business opportunities, engaging with warm leads, and contributing to our growth across the Eastern Seaboard. This is an office-based role and if you're mechanically minded, possess a background in machinery, and are ready to take on a role that combines initiative, follow-up, and a hunger for success, Macro is the place for you.

About the Company 

Embark on a dynamic career journey with MACRO™, a prominent welding and cutting supply specialist with over 45 years of industry excellence. Their innovative solutions are custom-engineered to drive business growth and revenue for their clients. Explore a diverse range of products and services, and be part of their commitment to continuous advancement in the welding and cutting landscape.

Responsibility:

• Proactively follow up on inbound warm leads, ensuring timely engagement and nurturing relationships.
• Focus your role on strategic cold calling, identifying and pursuing new business opportunities.
• Drive the acquisition of new business accounts and strategically expand Macro's presence on the Eastern Seaboard.
• Effectively manage and develop the Eastern States of Australia, identifying key prospects and opportunities.
• Leverage your mechanically minded background to understand client needs and provide tailored CNC machinery solutions.
• Utilize Hubspot to manage leads, track interactions, and streamline the business development process.
• Conduct thorough market analysis to identify trends, competitors, and potential areas for business growth.

Qualifications:

• Possess a strong background in machinery, demonstrating a solid understanding of CNC machinery.
• Experience in utilizing CRM systems, with a focus on efficient process management and lead tracking.
• Display a hunger for success, actively seeking and pursuing new business opportunities.
• Demonstrate a proactive approach to identifying and addressing business development opportunities.
• Exhibit strong follow-up skills to maintain engagement with leads and convert them into successful partnerships.
• Showcase an ability to adhere to and optimize business development processes for maximum efficiency.
• Effectively manage and prioritize activities within multiple territories to achieve strategic business objectives.
• If you're ready to take on a challenging and rewarding role in business development with Macro, apply now and be a key player in our expansion across the CNC machinery market. Join us and unleash your potential in a dynamic and thriving company.

What’s In It For You:

• $100-120,000 + Super
• Bonuses - Individual & Team - Monthly Basis
• 4 weeks training

As Afterpay’s Dispute Resolutions Specialist, you’ll handle and resolve customer and merchant disputes in a fair, transparent and timely manner. The successful candidate will be the key point of contact within our Customer Service team for all escalated disputes and will be closely involved in the complaint lifecycle from escalation, to IDR and EDR.  

You Will:

• Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy.

• Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve.

• Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints 

• Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups 

• Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution.

• Analyse complaint data, report on trends to the business, and make recommendations to improve processes.

• Manage multiple dispute cases simultaneously and in an efficient manner

• Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved

Caleb & Brown is the crypto investor’s expert partner, helping its clients navigate the complexities of investing in crypto assets with a suite of best-in-class personal brokerage, asset management, and research products.

Founded in 2016, we put personalised service, transparency, education, and consumer protection at the heart of everything we do.

Job Description

We are seeking a dynamic and results-driven Digital Marketing Specialist to join our team. As a Digital Marketing Specialist, you will be responsible for overseeing and implementing a comprehensive digital marketing strategy for our global cryptocurrency brokerage and asset management businesses.

From managing social media accounts and creating engaging content to executing paid advertising campaigns, you will play a crucial role in enhancing our online presence. The ideal candidate will possess excellent project management skills, be a creative thinker, and be obsessed with building brands.

What you’ll do:

• Plan and execute digital marketing campaigns, including social media, email, and paid search (not including SEO)
• Develop, implement and manage our digital marketing strategy, tactics and calendar
• Measure and report on the performance of all digital marketing activity using analytics tools
• Work with our graphic designer to produce educational and entertaining content.
• Identify trends and insights, and optimise spend and performance based on the insights
• Brainstorm new and creative growth strategies
• End-to-end management of weekly email newsletters and other email product launches
• Represent marketing on cross-functional strategic projects
• Contribute to the overall marketing strategy

A bit about you:

• Experienced with Facebook, Twitter, LinkedIn, Instagram, YouTube and other social media best practices
• Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns
• Intermediate knowledge of Google Analytics with the ability to use data to contribute to campaign optimisation
• Excellent copywriting skills with strong attention to detail for spelling, grammar, punctuation and tone
• A keen eye for design
• Demonstrable understanding of what will drive engagement and conversion
• Great interpersonal and communication skills

Requirements

• Tertiary qualifications in business, marketing and/or digital marketing
• 3+ years of experience in a social media management or digital marketing role
• Intermediate knowledge of the crypto landscape and blockchain technology
• Proficiency in Adobe suite, Canva, or Figma will be highly regarded

• Learn from a team of experienced cryptocurrency and traditional finance experts
• Ongoing training and industry development
• Awesome office location in the Silicone Valley of Australia, Cremorne
• Hybrid work arrangement after probation

Your new role and how you’ll make a difference

This is a really exciting opportunity for a Campaign Specialist to join us at illion, taking charge of planning, executing, and analyzing direct marketing campaigns to illion clients.

This role involves planning, project management, and collaboration with cross-functional teams to achieve marketing objectives.

This is a dynamic role in a constantly evolving space and will play an integral part in our growth and marketing strategy moving forward!

The value-add things you’ll be doing

Campaign Planning:

• Develop campaign plans aligned with illion's overall marketing strategy. Work towards campaign goals, identifying target audience, and key performance indicators (KPIs).

Execution and Implementation:

• Coordinate and execute end-to-end campaign processes, including content creation, design, and deployment.
• Collaborate with internal teams or external partners to ensure accurate, compliant, timely and effective campaign delivery.

Data Analysis and Reporting:

• Monitor and analyze campaign performance using relevant metrics and analytics tools.
• Prepare regular reports on campaign effectiveness and make data-driven recommendations for improvement.

Cross-Functional Collaboration:

• Work closely with other departments such as sales, product and legal to align campaign strategies with overall business objectives.

Grow Talent is seeking a detail-oriented and organized Procurement Coordinator to join our Clients team on a part time contract for 12-18 months. As a Procurement Coordinator, you will assist with the procurement process by sourcing subconsultants services and other goods and services . You will play a critical role in ensuring timely and cost-effective procurement of goods and services for our client. This is an excellent opportunity for a motivated individual to contribute to the success of our organization in a fast-paced and dynamic environment.

Responsibilities:

• Assist in developing and implementing procurement strategies, policies, and procedures
• Source and evaluate potential suppliers and maintain supplier database
• Prepare and issue purchase orders and maintain accurate records
• Coordinate with internal stakeholders to ensure timely delivery of goods and services
• Be the primary point of contact for and coordinate the commercial and contractual interfaces with all internal and external stakeholders for all matters related to the engagement of subconsultants and subcontractors.
• Monitor and track supplier performance to ensure compliance with contractual obligations
• Resolve any issues or disputes with suppliers
• Conduct market research to identify new suppliers and emerging trends
• Assist with contract management and negotiation

Requirements:

• Proven experience as a Procurement Coordinator or similar role
• Knowledge of procurement processes, sourcing strategies, and supplier management
• Strong analytical and problem-solving skills
• Excellent communication and negotiation abilities
• Proficient in Microsoft Office Suite
• Attention to detail and ability to multitask
• Ability to work independently and collaboratively in a team environment
• Experience with procurement software and systems is a plus

Not meeting all requirements? Research shows that women and people of colour are less likely to apply for jobs if they don't have all the qualifications. At Grow Talent, we strive to create a diverse, inclusive and authentic workplace. So, if you're excited about this role, but your previous experience doesn't exactly match all the qualifications in the job description, we encourage you to apply anyway. Perhaps you are the exact candidate for these or other roles.

• Develop & drive marketing campaigns within the National Sales and Customer Relationship Team that leverage opportunity for additional revenue based on the medico-legal markets needs. This would entail strategically managing the Medilaw Group brands in different industry segments by developing end to end communications and tailored plans to support these initiatives.
• Create, produce and publish fresh and engaging marketing content for the web, social media and e-DM (electronic digital marketing).
• E-DM will be for external clients as well as internal staff and specialists.
• Deliver messaging and moderation of social media channels ensuring that content is consistent with the Medilaw Group brand strategy.

On a weekly basis, provide General Manager Customers and Growth with business analytics and market trend analysis

• Ongoing management of a marketing plan that delivers on the company’s revenue targets.
• Work closely with the National Sales and Customer Relationship Team to align marketing materials to Medilaw Group’s branding and direction.
• Assist the National Sales and Customer Relationship Team in the management of strategic supply agreements to the business
• Manage and develop relationships with internal staff and specialist suppliers.
• Identifying and develop new business opportunities outside traditional markets.
• Work with the Executive General Manager and General Manager Customers and Growth in reviewing pricing so as to maximise return whilst remaining competitive.
• Assists  Executive General Manager and General Manager Customers and Growth with administration duties when required.
• When required, provide budgeting and ROI modelling for all marketing activities to General Manager Customers and Growth.
• Manage and develop conferencing events, sponsorship and associations relationship.
• End to end support for educational seminar series in nationally.
• Facilitation of speaking engagement for Medilaw Group Specialists at industry conferences.
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence
• Function as an effective, positive team member

• Maintain active knowledge of work health and safety practices and procedures
• Adhere to all policy and procedures
• Carry out other reasonable duties as required
• Undertake project work as determined by the business