Work with one of 5 global strategic partners with SNOW Your new company Hays is working with a large and well-known consulting firm as they grow their ServiceNow Business Group. This Group is one of only 5 Global Strategic Partners with ServiceNow, and provides a fantastic opportunity to grow and develop your skills alongside a passionate and high-performing team. Your new role As a ServiceNow Developer, you will be a part of Agile development team and perform hands-on technical development work. You will: Provide software configuration across various technical areas while analysing and developing technical requirement. Develop and design application modules, workflows, and Catalog request for our client. Defining technical scope and providing technical advisory services to clients implementing ServiceNow. Create and maintain product implementation roadmap and provide hands-on assistance with detailed design and implementation approach. Perform unit testing and provide resolution and support changes to production. What you'll need to succeed Experienced in ServiceNow Workflow, Customer Service Management portal and Integration Hub Experience managing relationships, conducting workshops and delivering business requirements with ServiceNow functionality. Driving outcomes and being passionate about service excellence. Expertise in one or more of the following ServiceNow applications: ITSM/ ITOM/ CSM/ HR/ IRM DESIRED SKILLS & EXPERIENCE If you have ITSM or CSM exposure or experience would be advantageous Strong oral and written communication skills while contributing to drive service excellence using Agile methodology. ServiceNow Certifications What you'll get in return A permanent opportunity in an exciting technological environment What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] #2835773

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking future team members for The Milestone Group with role located in Sydney in Hybrid positions. The role is Junior Programming Analyst. About Milestone Group: We are a specialist supplier of next generation fund processing and investment analytic software to Investment Managers, Banks, Insurance Companies, Custodians, and Hedge Fund Administrators. We are a global organisation with offices in London, Sydney, and Boston. Our global client base currently spans 4 continents across more than 10 countries. Our particular expertise is in the area of funds processing which encompasses unit pricing, cash allocation, and unitised order management; together with process control, validations, and reconciliations. Our funds processing application platform provides a common and unique application environment that directly addresses a range of current industry priorities including: Efficiency, scalability, and connectivity Flexibility and fund product innovation Transparency, accountability, and operational risk reduction Software application strategy advancement Outsourcing - oversight / accountability Regulatory change Your career with us: Our company offers a highly entrepreneurial environment, presenting candidates with both a challenging and rewarding career path. The projects and daily operational activities that we undertake are challenging and place high demand on experience, creativity, and team work. Within this role you will gain practical knowledge of the financial services industry and further develop key skills in the design, development, review, testing, and support stages of the implementation lifecycle. In this role, you'll make an impact in the following ways: Design, develop, test, & support the implementation of features upon the pControl platform. Learn core business principles in funds processing. Design and document solutions to satisfy both internal and client requirements. Configure the pControl application using the pControl configuration layer and internal domain specific language. Design and develop workflows using both Python and pControl DSL frameworks. Data analysis and enrichment to support processing requirements. Support clients during the implementation through to production. Undertake analysis and investigation of issues. Release management of both implementation and production releases. The technical skills, knowledge and qualification required for this role are summarised below: 3-4 years minimum working experience required Knowledge and experience in programming/structured development techniques Database querying skills (SQL - PostgreSQL preferred) Demonstrable Python experience within a commercial environment (at scale) Appreciation / knowledge of business systems architecture, system administration, and implementation projects Experience in unit testing, creating and executing test case scenarios Enthusiasm and passion for Agile development techniques Proven experience working within a structured development environment. Working with high-volume large-scale systems. Appreciation of financial systems in a production environment Deployment of development work into production At least 3 years' development experience using a structured programming language Systems analysis and problem solving Bachelor's degree in IT related field required At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company Human Rights Campaign Foundation, 100% score Corporate Equality Index CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

Overview Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital. With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. We welcome you to apply! When applying to this general posting, our expert BNY Mellon Talent Acquisition Team may also review your resume for consideration across other open roles within the company. We're seeking future team members for our The Milestone Group with role located in Sydney in Hybrid positions. The role is Senior Programming Analyst. About Milestone Group: We are a specialist supplier of next generation fund processing and investment analytic software to Investment Managers, Banks, Insurance Companies, Custodians, and Hedge Fund Administrators. We are a global organisation with offices in London, Sydney, and Boston. Our global client base currently spans 4 continents across more than 10 countries. Our particular expertise is in the area of funds processing which encompasses unit pricing, cash allocation, and unitised order management; together with process control, validations, and reconciliations. Our funds processing application platform provides a common and unique application environment that directly addresses a range of current industry priorities including: Efficiency, scalability, and connectivity Flexibility and fund product innovation Transparency, accountability, and operational risk reduction Software application strategy advancement Outsourcing - oversight / accountability Regulatory change Your career with us: Our company offers a highly entrepreneurial environment, presenting candidates with both a challenging and rewarding career path. The projects and daily operational activities that we undertake are challenging and place high demand on experience, creativity, and team work. Within this role you will gain practical knowledge of the financial services industry and further develop key skills in the design, development, review, testing, and support stages of the implementation lifecycle. In this role, you'll make an impact in the following ways: Design, develop, test, & support the implementation of features upon the pControl platform. Learn core business principles in funds processing. Design and document solutions to satisfy both internal and client requirements. Configure the pControl application using the pControl configuration layer and internal domain specific language. Design and develop workflows using both Python and pControl DSL frameworks. Data analysis and enrichment to support processing requirements. Support clients during the implementation through to production. Undertake analysis and investigation of issues. Release management of both implementation and production releases. The technical skills, knowledge and qualification required for this role are summarised below: Knowledge and experience in programming/structured development techniques Database querying skills (SQL - PostgreSQL preferred) Demonstrable Python experience within a commercial environment (at scale) Appreciation / knowledge of business systems architecture, system administration, and implementation projects Experience in unit testing, creating and executing test case scenarios Enthusiasm and passion for Agile development techniques Proven experience working within a structured development environment. Working with high-volume large-scale systems. Appreciation of financial systems in a production environment Deployment of development work into production At least 10 years' development experience using a structured programming language Systems analysis and problem solving Bachelor's in IT related field required Master's degree preferred Personal Attributes: Self-motivated and highly organised; ready to take ownership of problems and issues as required Ability to work in a flexible manner and adapt to the dynamics of the implementation, meeting deadlines under pressure Outgoing, analytical, and inquisitive by nature Adopts a can-do attitude to challenging tasks Highly effective written and verbal communication skills Enjoys working in a dynamic, challenging, and sociable environment At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards: Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion Bloomberg's Gender Equality Index (GEI) Best Places to Work for Disability Inclusion , Disability: IN - 100% score 100 Best Workplaces for Innovators, Fast Company Human Rights Campaign Foundation, 100% score Corporate Equality Index CDP's Climate Change 'A List' Forbes Blockchain 50 Our Benefits: BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans. Employer Description: For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Footscray or closeby to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Footscray area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Croydon or closeby to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Croydon area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Shepparton or surrounds to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Shepparton area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

Team Summary

VISA Token ID Customer support team is based in Rotterdam, Toronto, Bangalore, Sydney and growing. Our mission is to provide technical support and solutions to our customers by handling the resolution of the incidents and problems on our products and services. We serve as an advocate for customers' needs internally.

We work closely with Development, Technical specialists, Product teams, and 3rd party product partners to ensure an outstanding technical support to our FinTech customers. We are not a first line support. We are product authorities, and we handle the majority of customer support requests autonomously.

What a Senior Technical Support Analyst - Token ID does at Visa

• Work with customers via telephone, email, WebEx or Teams session
• Provide timely and accurate responses to customers within SLA
• Document action plan and progress in case tracking systems
• Solve, reproduce, debug, and diagnose customer issues
• Accountable to supervise customer issues to resolution
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects.
• Proactively provide regular and timely follow ups with customers with recommendations, workarounds, updates, and action plans
• Raise sophisticated issues to management as per internally established processes and guidelines
• Assist customers outside of normal business hours, if required, including weekends and holidays
• Provide onsite support at customer locations (if required)
• Develop positive relationship with customer and engineering teams
• Acquire the required product knowledge and stay up to date with product updates
• Complete comprehensive customer site profile documents ensuring the customer’s infrastructure and architecture is detailed
• Build and maintain test environments and tools for solve and testing
• Deliver knowledge transfer sessions to customers and/or internal team members
• Build new internal or external knowledgebase articles/documentation to capture new findings for re-use.

Why this is meaningful to Visa

Customer support team provide product support for our customers. This service is vital for growing business and customers satisfaction.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Reporting to the Administration Manager the Project Home Builder Sales Support is responsible for supporting the Commercial Account Executives by providing outstanding customer service to Home Builders or Project Home Builders commercial customers and administering all sales orders.  

• Manage the full cycle of customer orders, including responding to enquiries, processing sales orders, raising purchase orders, placing service calls and liaising with manufacturers regarding stock and delivery timeframes.
• Regularly communicate with customers and applicable construction site supervisors on the progress of orders, deliveries, service calls and any other issues that may arise.
• Ensure the Transport Teams are informed well in advance of any delivery requirements specific to Project Home Builder customers.
• Collaborate with relevant business units to ensure a quality experience is delivered to all commercial customers.

“At CommBank we are proud to support flexibility, let’s discuss what this means for you” The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs. Financial Services partner with all areas of CommBank to provide specialist advice on financial management and strategy. This advice covers finance, audit, treasury, investor relations, security, general procurement and property. Institutional Banking and Markets services the Group’s major corporate, institutional and government clients, creating customised solutions based on specific needs, industry trends and market conditions. Our Total Capital Solutions offering includes debt and equity capital raising, financial and commodities risk management and transactional banking capabilities. Institutional Banking and Markets also has wholesale banking operations in London, Malta, New York, New Zealand, Singapore, Hong Kong, Japan and Shanghai See yourself in our team IB&M Finance supports the IB&M businesses in providing financial control, financial analysis, product control, regulatory accounting and related project implementation for finance related functions. IB&M Expense and Project Reporting team is responsible for all matters relating to operating expenses & projects, including management, control, forecasting and reporting. The team also provides strategic support through the management of project related expense drivers for the IB&M Leadership Team, IB&M CFO and the business. Key duties will include:Involvement in the management of the IB&M project portfolio as well as maintain strong financial controls over project spend booked to the Balance SheetSupport the Operating Expenses team with various monthly reporting deliverables to Group and other BU stakeholdersResponsible for business case review and approval process, including :Review business cases for satisfactory return and reasonableness of project assumptionsLiaise with key stakeholders to obtain timely approval of projectsDelivery of financial outcomes to support business case submissionsRegular reporting on the status of each project, including milestones, risks, issues, financial status, KPIs and realization of net benefitsBuild and maintain effective relationships with a wide range of stakeholdersManage delivery of high quality, business focused reporting We're interested in hearing from people who have Demonstrated commitment to customer service and delivering quality outcomesGood commercial acumen and demonstrates initiativeExperience with stakeholder managementStrong financial skillsExcellent verbal and written presentation skillsStrong eye for detail with ability to distil key messages and bring insightTertiary qualifications with CA, CPA, CFA or similar You Development In Financial Services we take a proactive approach to your career development. Your on-going development would be part of an integrated development plan. If you live the values and demonstrate the people capabilities we can offer great opportunities. Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move. If you would like to hear more about this role please Apply. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 23/02/2024 For further information, and to apply, please visit our website via the “Apply” button below. 

• Ongoing, full-time position
• Generous SCHCADS Award Salary on offer - SCHCADS Level 4.1 $82,045.60
• Convenient inner-city location
• Exciting new role

About the Organisation

Djirra is an Aboriginal Community Controlled Organisation with over 20 years’ experience accompanying Aboriginal and Torres Strait Islander women, and their children, on their individual journeys. We find solutions through Aboriginal and Torres Strait Islander women sharing their stories, journeys, and experiences. Djirra celebrates women’s strength and resilience. We are committed to a future without family violence.

We deliver holistic, culturally safe, specialist family violence support, legal services and case management, alongside cultural and wellbeing workshops, and programs. Our services have state-wide reach, touching every part of Victoria to meet the needs of Aboriginal and Torres Strait Islander women. Self-determination is the foundation of everything we do.

Djirra amplifies the voices of Aboriginal and Torres Strait Islander women. We advocate for system-wide change to improve access to justice, eliminate systemic violence, and strengthen women’s resilience.

We are an active member of the National Family Violence Prevention and Legal Services Forum, the peak body for Aboriginal and Torres Strait Islander people who are experiencing or at risk of family violence.

About the Role

Reporting to the Head of Strategic Communications, the role supports Djirra’s marketing and communications and engagement activities and projects, and monitors and reports on the effectiveness of communications.

Under the direction of the Head of Strategic Communications and working with the Communications and Engagement Coordinator, you will help implement media and communications activity, underpinning our efforts to effectively communicate Djirra priorities and build Djirra’s public profile, provide timely and accurate measurement and reporting of communications activities, undertake effective copywriting and provide administrative support.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Applications will close midnight Sunday 11 February 2024, or as soon as a suitable applicant is found.

Please do not hesitate to contact Teresa Kyprianou, HR Advisor on [email protected] for a confidential discussion if you would like further information.

• A Working with Children Check Card
• A National Police Check
• A degree in communications, public relations, journalism, or marketing would be highly regarded. Working history in this area is highly favourable.

• Attractive salary packaging options (including meals and entertainment)
• Generous leave provisions apply and annual leave loading

• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Cultural awareness training in both formal and informal settings is provided
• Conveniently located in Collingwood near public transport and nearby to some great cafes, restaurants, and the Smith St shopping precinct

• Join a for purpose organisation making an impact in our community
• Remuneration Package Negotiable $100k Base Salary + Super + Access to NFP Salary Packaging
• Hybrid Work - Morwell/Scoresby Office Locations

Company Overview

We are a purpose led organisation with a vision and purpose to live in a society that values the individual rights of all people and to open up a world of opportunities for people to live a fabulous life. We provide high-quality support services to people with a disability and recognise that investing in our workforce is integral to us achieving this vision.

Flexibility is one of our core values. We celebrate diversity not just in our workforce but in how you choose to shape your work day. We understand that life comes with commitments and can offer flexible work arrangements that suit your specific needs. Whether you prefer the traditional nine to five, need to schedule your day around school hours or thrive on a compressed work week we have options to support you.

Role Overview

You will partner with local management to build strong rapport and ensure that their business requirements are met and that they are fully supported to achieve great outcomes for the recipients of Melba’s services. You will work across the full employee life cycle, workforce planning, wellbeing, IR and ER issues and you will be a key contributor to an excellent corporate culture. This exciting position will see you leading the HR support function in Melba's Gippsland region, with support from the wider Employee Experience team, including Industrial Relations, Health, Safety & Wellbeing, and Strategic Business Partnering Manager.

Responsibilities

• Operate as a Strategic partner to Operational and Corporate Support leadership teams to deliver effective workforce solutions across the full employee life cycle.
• Establish effective relationships with key stakeholders and coach leaders to build internal HR capability to manage staffing issues.
• Analyse Employee Experience data to inform solutions to complex people issues.
• Proactively plan for current and future workforce needs.
• Foster a high performance culture through the provision of effective case management and advice.
• Support Change Management initiatives across your client group
• Collaborate with Strategic Business Partnering Manager on complex staffing issues.
• Engage with the broader Employee Experience team on Melba wide projects and strategic HR initiatives

About You:

• Proven experience (2 + years) as a HR Business Partner
• Strong working knowledge of legislative frameworks and industrial awards
• A skilled communicator and people person who has a record of success in developing and optimising relationships with a wide range of stakeholders.
• Strategic and innovative thinker who can develop solutions to the business to solve problems
• A flexible and positive outlook.
• Tertiary qualifications in Human Resource management or similar, or equivalent experience
• Ability to travel to the Gippsland region and/or Morwell Office periodically to support business teams.

Why Join Us?

• Be part of a transformative journey to create an exceptional workplace experience.
• Join a collaborative culture that values innovation, creativity, fun, passion, and flexibility (check out our values on our website).
• Embrace flexiblity in your work life, shaping your work day to fit your life.

Please apply by submitting your resume. We will assess and shortlist applications as they are received.

At Melba, we value Diversity and Inclusion and encourage those with a disability, individuals within the LGBTQIA+ community, individuals from mature-aged populations and members of Culturally and Linguistically Diverse Communities to consider joining our community.

• Join an Award-Winning Fund Provider 
• Add Value and be part of the Business Intelligence (BI) and Research stream of a broader Analytics Team
• 12 Month Fixed Term Contract 
• Sydney Located 
• Hybrid Working from Sydney CBD Head Office and home 

About Us

Established in 1988, Rest is one of Australia’s largest profit-to-member superannuation funds.

We support more than 1.9 million members, with around $70 billion of funds under management and are recognised as a responsible investment leader*. We believe when members understand and engage with their super, they’re more likely to get a better retirement outcome.

Everything we do at Rest is underpinned by our values and behaviours, we want to Be Daring, Keep it Simple, Take Action and Have Grit. To put it simply we want our people to thrive and love the work they do.

About the Job

In this 12 Month Fixed Term Contract, the Senior Analyst is a part of the Business Intelligence (BI) and Research stream of a broader Analytics Team, supporting a broad spectrum of business stakeholders by finding innovative connections through data mining and deep dive analysis. Providing the business with deep insights into the current and likely future behaviour of Rests members and employers through visualisation and data storytelling.

This role supports enterprise business strategy, including retention, onboarding and employer service, executing in concert with all teams across Rest.

The Senior Analyst (BI) role is embedded, and will work day-to-day, within a cross-functional Data and Insight product team.  Vision, roadmap and priorities for each team is set by a product owner.  Each team will contain the skills required to deliver working solutions to end-users (including, but not limited to, analysts, engineers, quality assurance, scrum master, etc. 

Key accountabilities include:

• Help devise and implement behavioural analysis, providing actionable insights to key stakeholders.
• Create and maintain intuitive Tableau dashboards that support data-driven decision making.  Dashboards should be focused on optimisation and end user experience in order to help promote a self-serve analytic culture.
• Actively contribute to the continuous development of the analytical hub through data enrichment, customer interaction derivation, trigger detection and feature engineering.
• As a part of a cross-functional data and insights product team, deploy new analytical data models through sourcing, transforming, and modelling necessary data.
• As a part of a cross-functional data and insights product team, design, develop and implement analytical solutions.  This may include understanding key member behaviours that drive customer acquisition, retention, and engagement.
• Deep-Dive Analysis: Perform in-depth analysis using SQL and other analytical tools to answer complex business questions and extract actionable insights, contributing to the development of business plans and strategies.
• Promote Data-Driven Decision Making: Foster a culture of evidence-based decision-making by providing training and support in Tableau navigation, dashboard usage, and interpretation of analysis.
• Continuous Improvement: Ensure the continuous improvement of analytical solutions by identifying opportunities for improvement, aligning with the overall analytics strategy, and implementing changes.
• Compliance and Standards: Adhere to organisational principles and guidelines, ensuring that solutions delivered are resilient, scalable, and consistent with Rest's existing framework.
• Actively participate and contribute to the Analytics Community of Practice.
• As the subject matter expert in data and performance reporting, proactively coach junior team members in the Analytics team and more broadly guide members of Tableau Community when needed.

To support the learning and development of the incumbent, over time, the position may have the opportunity to be involved across all aspects of the Analytics team’s scope.

• Supporting our national team of mental health cinicians to provide exceptional mental health support to individuals and businesses across Australia.
• Meeting and greeting clients who attend the practice.
• Answering and making phone calls in a prompt and courteous manner to book and reschedule appointments and maintain waiting lists
• Referral entry and allocation of service packs.
• Maintaining client details and appointments in the company’s practice management system (PowerDiary)
• Collecting and managing client payments, processing Medicare rebates and processing invoices for third party payments
• Managing medical and business correspondence
• Actioning clinician requests promptly
• Completing record keeping tasks for the clinic
• Other duties consistent with the position where required and/or requested by management.
• Full-time position with set hours for reception coverage

The Benefits

When you join Access Psych, you join one of Australia’s most reputable mental health service providers. We offer exciting career development pathways, and a competitive remuneration package.

We have a “promote from within” culture and secondment opportunities to keep life interesting and challenging. What’s more, Access Psych is a growing brand, so opportunities will come the way of talented performers. If social events and out-of-work activities are important, we have plenty to keep you motivated and connected.

Leadership positions and career progression are also available at Access Psych and within our parent company, MedHealth.

We are looking for a Business Intelligence Analyst to join our core-technology division reporting to the Business Intelligence Team Lead, this role will be responsible for creating business intelligence artefacts for the wider business. This is a hands-on role where you will be required to understand reporting requirements and deliver BI solutions in a complex and demanding environment. You will partner closely with business and engineering teams in converting data into insights and actionable items.

The Business Intelligence Analyst will work in a frontline team for all BI reporting requests from business stakeholders, and will be responsible for solutioning, developing and supporting our BI reporting platform. You will help Symbio in creating a data driven environment by leveraging latest BI tools and technologies.

What you'll do as a Business Intelligence Analyst:

• Communicate with stakeholders to understand reporting requirements, identify data sets, and build reporting solutions that meet those requirements.
• Liaise with stakeholders to assist with data-related issues.
• Develop stable and secure BI reporting solutions.
• Always leave BI artefacts in a better state than they were and ensure your solutions are adequately tested.
• Design generic datasets that can be used by multiple reports / dashboards.
• Actively share knowledge with your entire team
• Identify and escalate issues / risks. 

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Bendigo or surrounds to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Bendigo area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

 

• Casual position within the Hunter area.
• Open to experienced and new Support Workers with a min Cert III in Aged Care, Community Support or related field - Training available
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.
Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

This a very rare and exciting opportunity for someone to come in and build a new specialist function from the ground up. This person will be dynamic, flexible, and work at pace to create a best-in-class customer support team supporting the APAC region. 

The Customer Support Manager will recommend and implement best practices to ensure efficient and high-quality performance from our Customer Support teams. The manager oversees and supervises the customer care, technical support, service sales and service excellence & revenue centre, making sure the processes are optimized and efficient in addition to ensuring the team is working efficiently and effectively and supports the needs of each member on the team.  

We are open to candidates from both Sydney and Melbourne locations, and the position can be based out of either office. 

Key Responsibilities: 

• Implement, Manage and Sustain ‘Customer Care’ Portfolio / Processes (preferably based on ITIL V4) in APAC business region
• Create and maintain a culture in the organization that can be characterized by customer first and a high sense of urgency
• Manage teams of Customer Care centre (CCC), Technical Support Engineers (TSE) and Service Excellence across APAC to ensure ONE team and ONE approach across all APAC customers
• Lead ‘Service Excellence’ portfolio in APAC and work with regional leaders to have universal approach
• Work with strategic customers to establish critical goals/milestones of success and ensure that they are achieving them
• Drive and follow up Operational Performance Management and continuous improvement for the responsible teams/areas: Quality – CSAT – Lead Time – Productivity – Predictability and Culture  
• Establish and monitor data-driven approach to customer care
• Streamline workflow of customer care team with best-in-class customer care procedures and systems
• Taking a leading role supporting implementation of new systems and adoption of those by team members
• Oversee response to diverse incoming customer and sales calls/requests regarding the delivery of services in conformance with policy, procedures, and service quality standards
• Maintain back-office processes, ensure adherence, and strive for continuous improvement
• Ensures that team offers appropriate needs-based service options and recognizes cross sell opportunities to increase customer satisfaction and enhance customer relationship

Financial and business management 

• Meet financial targets by owning the assigned budget
• Develop and implement the business short-, medium- and long-term priorities in accordance with the business strategy, to achieve short- and long-term success

People management and communication 

• Manage performance, career, and succession plans for direct team
• Develop a high performing & accountable team and facilitate team’s achievement of goals & objectives
• Effectively communicates using TOMRA Values and leadership principles as the foundation
• Fosters an environment of teamwork and collaboration and promotes a culture of feedback to ensure understanding

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Warrnambool or surrounds to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Warrnambool area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

 

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Geelong to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Geelong area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Demonstrated ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

 

 

A unique opportunity has become available for a Behaviour Support Practitioner located in Ballarat or surrounds to join our professional and friendly team.

Thanks to our commitment to service excellence, demand for our services has increased and we have the need to find a new practitioner in the Ballarat area.  We will consider an entry level practitioner or someone with a sound knowledge of the Positive Behaviour Support Model of reducing the use of Restrictive Practices, as well as a strong commitment to delivering evidence-based, functional behavioural outcomes.

 

Why Join Us?

• Fantastic team culture - a fun, supportive and quality-focused team which works together to achieve goals
• Generous salary package - above award rates, rewards for outstanding work, great benefits (e.g. $600 annual Wellbeing subsidy), access to salary packaging options and the latest technology to ensure you succeed
• Personal and professional growth - supporting your ongoing professional development and enabling you to do the work you’re most inspired by through our professional development program, fortnightly PD sessions and weekly supervision with your Team Lead
• Work-life balance - flexible work arrangements to plan your work to best suit your lifestyle while also meeting the needs of your team and clients

 

About you

• Current suitability with the NDIS Commission as a Behaviour Support Practitioner OR ability to meet the NDIS capability requirements for approval to be registered as a Behaviour Support Practitioner
• Ability to work effectively across a multidisciplinary team
• Outstanding communication, influencing and interpersonal skills
• Current Driver Licence and own reliable vehicle

 

#OCA

Business Analyst – Finance (12mth Contract with view to permanent)

• Based in Macquarie Park, short walk from Metro Station
• 7 Additional leave days per year + Salary Packaging + WFH options
• Collaborative, inclusive and professional team culture

New Year, New Career or perhaps industry!? Catholic Healthcare is a leading Aged Care provider experiencing substantial growth. We have a new opportunity for an experienced Business Analyst within our Finance Department.

Reporting to the Senior Business Analyst (Finance) and initially working on a project, this position will be a 12mth contract with a view to convert to a permanent position.

You will be responsible for reviewing, analysing, and understanding financial business processes, translating financial business needs, and identifying areas for improvement in addition to analysing invoices and reports to provide supporting information to government grant applications in the initial 4mths (approx.) and responding to related enquiries.

Your previous experience and ability to develop financial modelling and projection, analyse data from multiple reports/sources and systems and respond to adhoc business requests will assist your success.

The ideal applicant will have excellent communication and interpersonal skills with the ability to work collaboratively and effectively, in addition to;

• Tertiary qualifications in Business, Finance or equivalent
• Min 2 years exp in a Financial - BA, Analyst, Mgmt. Accountant, or equivalent position
• Demonstrated experience reviewing, analysing, translating and documenting financial requirements
• Strong analytical and problem-solving skills with a curious mindset
• Knowledge of financial modelling and analysis techniques
• Experience with data analysis and data visualization tools
• Domain knowledge in the relevant industry (e.g., Aged Care Finance) advantage
• Proficiency in using business analysis tools and software e.g. Power BI, Advance Excel

• Must be able to provide evidence or Covid19 Immunisations

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services & retirement living across NSW and SE QLD. Together, our team of over 5000 people are dedicated to our Mission of promoting the dignity, life and spirituality of older people through connected and inclusive communities. Our values of compassion, courage & integrity are at the heart of everything we do.

So, if you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you.

Please note that pre-employment checks (including Police) will be completed for all preferred candidates before an Offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance, we'll be in touch.

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Service Desk professional in Australia. Why would such an amazing person consider coming to First Focus? What makes First Focus better than where you are today?

• We understand the challenges of Service Desk specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
• We seek the best clients for our team to work with as well as the best people to support our clients
• We know that great Service Desk professionals value different things to field support (for example) - daily variety, great customer relationships and new challenges
• We find and retain the best. Best Service Desk, best Managers, best Project Engineers, best team!

Duties

• Providing remote service desk support to a variety of environments from 10 - 500 users, as a point of escalation and SME
• Supporting a combination of servers, desktops and applications within Microsoft Azure, AD and M365 environments
• Delivering the support of Azure, VMWare and Citrix cloud infrastructure
• Performing a wide variety of support across many technologies
• Occasional project team work to deploy solutions for customers
• Working with highly experienced solutions experts to maintain best practice environments

Requirements

• Advanced understanding of end user support and Active Directory
• Comprehensive knowledge of Windows Server, Azure and Exchange
• Genuine exposure across technical infrastructure from desktop to firewall, including LAN & WAN networking
• An understanding of ticketing systems and customer service principles

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Package including up to $90k, training and flexible arrangements
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• First Focus understands the importance of flexibility for a satisfying work-life balance, which is why we offer hybrid working arrangements
• ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Option of a Tesla company car as part of your ongoing employment package (conditions apply)
• Regular social events and a great team culture!

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

Casual positions available in Horsham.

About Melba

This year will be Melba’s 50th anniversary of providing exceptional, uncompromising, truly individualised services to people with disabilities. We are renowned for placing the 1,400 people we support in the centre of everything we do. We operate throughout Victoria and we’re still growing.

Our team comes in all shapes and sizes from all kinds of backgrounds with all kinds of experience. If you have passion, energy, are respectful and enjoy working with people, why not join Melba?

About the role

You’ll be a guest in someone’s home and no two days will be the same. You’ll support people each day in the way they want or need to be supported. It’s not about doing things for people; it’s about providing just enough support at just the right time to help them do things. It’s their fabulous life after all.

What you’ll do

• Help with all aspects of daily living from getting up in the morning to going to bed at night
• You’ll promote personal choice and control for the person, empowering them along the way

• Helping people maintain their dignity while you assist with personal hygiene, showers, etc
• Assist with household duties such as cleaning, cooking, and washing
• Aid people to get to their chosen activities like social events, work, and appointments

You’ll have

• A passion for enabling and working with people from all walks of life
• Desire for meaningful work and comfortable providing people with daily living support
• Willingness to learn new skills, undertake ongoing training and be part of a team
• Service industry experience or mindset encouraged to apply eg tourism, hospitality, retail
• A current drivers’ license with P platers welcome. Be fully vaccinated against COVID-19

In Return We Offer You:

Employment, salary and benefits in accordance with Melba Support Services Incorporated Enterprise Agreement 2020-2023, classification Level 2.1 to 2.4 depending on experience.

Beyond the financial, you’ll also enjoy the support we provide every staff member to be their best. You’ll have access to ongoing professional development, employee assistance and a 24/7 support line.

If you are passionate about the disability sector don't miss this great opportunity to join an organisation that is human rights based, values driven, offers a family friendly work environment and makes a genuine difference to the lives of people in the local community.

Want to find out more?

If you’d like to find out more about working at Melba, please contact our People & Culture team.

Email: [email protected]
Phone: 03 5331 7924
Or visit: melbasupport.com.au/jobs

Melba Support Services is an equal opportunity employer. Only applicants with the right to work in Australia will be considered. All short-listed candidates will undergo security screening checks and a values alignment assessment.

About Us

M-Renewables is the renewables and storage development business unit of Mytilineos leading the deployment of utility scale solar and hybrid power projects, with a proven track record of over 1GW medium to large scale solar projects and major battery storage installations, active across Asia Pacific (APAC) Europe, Middle East, Africa and the Americas.

Our APAC head office is located in Melbourne’s CBD, and we have projects located across Australia, including Wagga, Junee, Corowa, Wyalong, Kingaroy and Moura.

About the Role

We have an exciting opportunity for a Project Finance Analyst to join our team!

Location: Melbourne, CBD - with flexibility to work from home as appropriate

Contract Type: Full time, permanent

Reporting to the Global Head of Project Finance you will be a valuable member of the team supporting the Project Finance team and respective Development team in focus regions (Europe, APAC, Latam – with particular focus on Australia), on all activities related to financing of projects, including market and risk analysis, financial modelling, project finance bankability, bonding requirements, swaps, finance execution, valuations, reporting and portfolio management etc.

As a Project Finance Analyst, your key responsibilities will include:

• Prepare bank teasers and RFPs for lending terms, assess bank offers, review documentation.
• Manage bank processes, including NDAs, information provision, soliciting and assessing responses, due diligence coordination.
• Manage financial models from project financing identification, through investment assessment and approvals, due diligence processes and transaction execution,
• Post-execution management of project cashflow, performance and provision of bank information and reporting (portfolio management)
• Market research - maintain database of relevant renewables market transactions for pertinent jurisdictions.
• Assist with deal execution, including documentation, coordination of advisors, hedging, bank guarantees.

About You

To be successful in this role, you will have:

• Completed and undergraduate degree in finance, business, economics, engineering

• Project finance related experience, in a bank, fund or advisory firm.
• Relevant renewable energy industry experience strongly preferred.
• Substantial experience with building and using financial models would be valued.
• Experience in deal team/transaction process including RfP, price negotiation, due diligence, loan and project documentation, interest rate hedging, financial close process.
• Financial modelling skills and understanding of three-way financial statements.
• Fundamental understanding of relevant cashflow and legal principles for project financing.
• Sound knowledge of financing concepts and credit/risk analysis.
• Basic understanding of renewable energy projects (wholesale electricity market, PPAs, grid/network connection, renewable energy generation).

Does this sound like you?

If this sounds like an interesting opportunity, please apply by submitting your application. We kindly request that you include a cover letter and resume in your application.

If you have any questions regarding this role, please email Ashley Brundell, HR Generalist APAC [email protected].

Our Culture

At M-Renewables, our people are the most important and integral part of our organisation. We pride ourselves on being a solutions focused business, both for our customers and in turn, their customers. These solutions come from the creativity, experience and commitment our people demonstrate on a daily basis.

Our core values Challenge, Excellence, Change, Resilience, Respect and Sustainability drive our culture. Underpinning these values, is our commitment to the health and safety of our people.

M-Renewables is an equal opportunity employer and is committed to making employment-related decisions without bias or discrimination. For selected roles, the preferred candidate may be required to complete a pre-employment medical assessment and/or a national police record check prior to an offer of employment being made.

• Grow and develop alongside Accucom, developing Industry relevant skills and technologies
• Support key technologies for clients, focussing on Desktop Support, Office 365, and Server Storage
• Norwest location
• Previous MSP experience essential
  
  

Accucom Systems Integration Pty Ltd, a specialised infrastructure and cloud services company, is seeking a Professional Service Desk Analyst to join our team. As a leading provider of IC&T solutions to the Education and Mid-Market Corporate sectors, we deliver a wide range of cloud application and on-prem infrastructure solutions. Accucom Systems Integration Pty Ltd offers a competitive salary, an excellent work-life balance, and a supportive work environment where employees can grow and thrive.

Role Description:

The selected Service Desk Analyst will be expected to provide highly professional and timely communication directly with Education based clients, and will be responsible for providing first contact with clients, supporting a a wide range of areas including infrastructure, cloud services, security, and networking where able, escalating where able. This role will offer a multitude of opportunities to upskill and learn new technologies in order to grow with Accucom's needs as well as market demands. You must be experienced in MSP environments and able to acquire a working with children check in order to service client sites when required.

Responsibilities:

• Provide technical support to clients for a wide range of infrastructure and cloud services, as well as networking.
• Engaging with clients in a professional manner in a clear and concise way.
• Following communication procedures and ensuring transparency throughout support / project process.
• Work with level 2+ engineers to resolve client issues in a timely and effective manner.
• Troubleshoot, diagnose, and resolve hardware and software issues related to infrastructure, cloud services, security, networking, and other systems.
• Maintain accurate records of all support requests and resolutions in our ticketing system.
• Install, configure, and maintain infrastructure and cloud services for clients.
• Provide remote support and onsite support as required.
• Ensure that all work is performed in accordance with company policies, procedures, and quality standards.

The Successful candidate must display several of the following skills and technology proficiencies:

• 1+ years of experience in ICT systems engineering or related field with a Managed Service Provider
• A current working with Children check
• Strong knowledge of Windows Server, Active Directory, Exchange, and Office 365
• Experience with virtualization technologies such as VMware vSphere, and Hyper-V.
• Familiarity with networking concepts and technologies, including TCP/IP, DNS, DHCP, VPN, firewalls, and routers.
• understanding of cloud technologies, including IaaS, and SaaS.
• Ability to troubleshoot, diagnose, and resolve complex hardware and software issues.

Why Work @ Accucom?

Our vibrant work environment ensures you will enjoy social activities, fresh fruit, great coffee and regular office lunches with your colleagues. We have a strong culture supporting work/life balance.

And, you will be paid to train! We believe that our staff need to be the best that they can be in order to deliver high quality solutions to our clients. We encourage continual professional development through fully supported training.

Only candidates with current working visas or permanent residents of Australia will be considered