The candidate may be based in either Melbourne or Sydney.

The Senior Manager, Enablement Support, will lead the establishment of a high-performing service delivery and assurance organisation aligned with the company’s Vision. This pivotal role involves defining functional processes, procedures, and team capabilities to ensure exceptional customer experiences and service delivery within SLAs.

Key responsibilities include providing leadership and development for provisioning, technical support, service management, and offshore teams. The role will also implement a robust service management framework based on ITIL best practices, encompassing operational support for Technology as a Service (TaaS).

Additionally, the Senior Manager will drive transformation initiatives to automate and enhance work practices. Collaborating across departments, they will spearhead opportunities to improve tools, processes, and staff development. Crucial to this position is maintaining an engaged workforce, negotiating cross-departmental outcomes, and championing customer advocacy.

This role is integral to supporting the expansion of our emerging products in voice, data, and mobile services.

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We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About The Role:

As a Senior Systems Support Analyst you will provide support for assigned production-related systems for major banking and payments clients. This role could be based in Sydney or Melbourne and will see you working within the local Application Support Group and collaborating with global colleagues you will also:

• Provide on-call support for HP Non-Stop Systems and proprietary applications

• Develop and execute scripts and test plans

• Conduct software analysis related to debugging, resolving issues and modifications

• Liaise with internal clients, vendors and global colleagues to resolve issues and deliver results

• Providing rostered on-call 24/7 support to clients (around 1 week per month)

What You Will Need:

• HP Non Stop systems experience is essential for this role

• Previous experience in a Systems Support role with sound experience in programming languages and application development methodologies

• Ability to understand in-house applications

• Knowledge and experience with primary database engines with demonstrated ability to write complex queries for data validation and troubleshooting

• Experience with a wide range of interface design, development and debugging tools, techniques and methodologies

• Knowledge of testing tools and quality control requirements

Bonus if You Have:

• Experience in the banking or Financial Services sector

What We Offer You:

At FIS, you have the opportunity to make your mark in the Fintech industry and work with industry leaders. Our benefits include:

• Flexible, hybrid work model

• Diverse and collaborative atmosphere with personal and professional development opportunities

• Great remuneration package with medical insurance and employee share scheme

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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At BlueScope, we are embarking on a transformative journey to revolutionise our technology strategy and employee experience, with a primary focus on the global implementation of Workday. This significant initiative will be executed through a carefully planned, multi-phased approach.

We will commence this journey in Australia, leveraging our Australian business as the initial phase to establish a strong foundation. Over the next two years, we will progressively expand the implementation to our international operations, ensuring a seamless transition and integration across our global businesses.

We are searching for a Business Analyst to join our project team.  This will be a 9 month fixed term role and is to start mid October and can be based in either our Sydney or Melbourne offices.

The role

The Business Analyst for BlueScope’s Workday HCM Implementation will play a pivotal role in ensuring that relevant HR business processes are understood and mapped.

Responsibilities include:

• Conduct comprehensive analysis of existing business processes and workflows.
• Support the project team across key elements of the project.
• Undertake analysis and documentation of new and revised business processes.
• Ensure processes are clearly documented including workflows, roles, and responsibilities.
• Collaborate with stakeholders to gather process requirements.
• Facilitate workshops and meetings to understand current state of process with a view to mapping future state.
• Ensure any corrections to requirements or processes are made as a result of issues identified in testing.

We have a great opportunity to work within a fast moving, collaborative People and Culture Team where you will use and apply expertise in People and Culture policy, processes, administration, and systems to support our business. As a P&C Operations Analyst you will be providing administrative support to the employee life cycle, including on-boarding, off-boarding, HRIS management, contract management reporting and compliance, amongst other tasks.

You will also support a range of other P&C processes including remuneration and benefits, acquisitions, system implementations and have the opportunity to participate in a range of different projects and committees across the business.

Responsibilities

• Excellent communication and internal network building skills
• Demonstrated experience in managing information in a professional, discreet and confidential manner.
• Proficient in the use of the Microsoft Office package, including Word, Excel, Outlook and experience working with HR technology platforms such as SAP Success Factors and HROnboard
• Experience working in a reactive, deadline driven environment and team
• Strong attention to detail
• Previous experience within a people and culture administrative role, ideally with experience in writing employment contracts and employment-related correspondence, confirmation of employment, HRIS management (organisation changes, salary, performance review), maintaining employee files and management of a shared mailbox (acting as a first point of contact for people and culture enquiries, escalating to the greater People and Culture team where necessary)
• Previous experience in generating reports and dashboards and performing analysis on the data
• Previous experience working in a People and Culture role where you have been involved in the provision of advice and support to a business area is ideal
• Previous experience in interpreting and understanding Enterprise Agreements and/or Awards