Milestone IT is currently working with this brilliant Organisation who right now has an exciting opportunity for an experienced IT Helpdesk Consultant to join a great team.
Working with a small team of IT specialists, you will be providing Level 1 support to users both on and off-site.
Key Responsibilities include:
Gathering information and raising tickets for the clients that call in.
Providing IT support - queries and incidents raised by customers
Creating and managing Active Directory accounts and Exchange mailboxes
Responding promptly to service issues and requests
Performing proactive and reactive troubleshooting to identify potential problems
Maintaining clear and concise communications and records to support service delivery.
Skills we are looking for:
Detailed knowledge of the Ticketing System
Detailed knowledge and experience of Windows 10 Operating Systems
Detailed knowledge and experience
... Click here to view more detail / apply for IT Helpdesk Support Level 1
