Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

As a Desktop Support Team Lead, you will be responsible leading a team of end user services engineers within the IT Outsourcing group to ensure best practice support methodology is practiced, technical experience leveraged and customer outcomes are delivered driving high levels of customer satisfaction. The Desktop Support Team Lead is expected to manage the day-to-day customer related operations of the Onsite End User Services Support group.

This role is based in Perth. Due to customer requirements we will require either Australian Citizenship to be eligible, no visa sponsorships for this position.

What you’ll do

At the moment, as Desktop Support Team Lead you will be focused on:

• Being the single point of contact for all EUS related issues and escalations for all stakeholders
• Ensure all escalations are addressed with effective communication back to the relevant stakeholder and associated parties
• emerging relevant technologies and the possible application of these technologies to the client base and Datacom.
• Assist in Problem Management when required delegating as appropriate.
• Support the Service Delivery community in Continual Service Improvement Initiatives
• Manage call management system queues to ensure tickets are assigned and
• Mentor and coach staff members on customer related issues Promote a positive culture within the team
• Ensure operational performance of the team delivers a high level of customer satisfaction.
• Demonstrate a strong managerial and leadership style.
• Ensure staff are clear on expectations and performance requirements.
• Ensure the Operations Manager (EUS) is aware of noncompliance issues and performance anomalies.
• Ensure all staffs adherence to the breached call reporting policy
• Track and record expenses for EUS team staff members
• Ensure staff enter timesheets in line with Datacom process

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

Required experience:

• Hardware and peripherals i.e. laptops, notebooks, workstations desktop PC's, printers, media and audio-visual equipment BYOD and mobility
• Active Directory, Microsoft Exchange, SCCM, End-Point Imaging, and experience in SOE creation and maintenance
• Desktop and software applications i.e. Operating Systems (Windows 7 through 10 and), Microsoft Office 2007 through 365, Antivirus software and systems

Nice to have:

• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

SGS is seeking a Workers Compensation and Injury Management Advisor to join the team in Perth.

Duties include, however not limited to:

• Effective Lead Management for the life cycle of all claims, including national workers compensation and non-work related injuries/illnesses.
• Guide, coach and support Leaders on injury management and worker’s compensation processes, including proactive injury prevention strategies and the implementation of supportive, efficient and effective return to work practices.
• Lead the coordination of fitness for work requirements including the coordination of Random Drug and Alcohol testing.
• Liaise with medical providers and support Operations to arrange medical bookings as required.
• Assist with the classification, collation, analysis and preparation of reporting for incident and injury statistics including identification of trends and emerging issues.
• Ensure policies, procedures, guidelines and other relevant documentation are current and representative of each state’s legislative requirements.
• Assist with the development, implementation and continual improvement of health and wellness initiatives, development of resources and writing of articles for internal use.
• Maintain the health and wellness and Pre-Employment and Health Surveillance Medical SharePoint Pages.
• Establish and maintain professional networks and key partnerships with relevant internal and external stakeholders including Corporate Health Insurance Provider.

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As the Risk and Compliance Advisor within the Perth Energy team, you will oversee risk and compliance requirements and be a subject matter expert on WA regulatory requirements applicable to Perth Energy.

Join us in our quest to transform the energy landscape and be part of a team that's all about securing AGL’s assets, whilst keeping our people and operations safe.

What you’ll be doing:

• Providing relevant, strategic and actionable regulatory advice to the Perth Energy business units operating in a highly complex regulatory and compliance environment.

• Providing advice and recommendations that are solution orientated and look to maximise business outcomes and supports strategic objectives as well as promoting an effective compliance culture within the business through strong stakeholder networks and proactive support.

• Managing investigations and requests for information by regulatory bodies, as well as researching and critically evaluating options when presented with complex regulatory problems.

• Driving the identification, investigation and resolution of compliance incidents and issues

• Enhancing and delivering an ongoing education program as a preventative control for compliance which includes delivering relevant, useable and tailored education sessions to obligation and control owners, to uplift understanding of key obligations and controls.

What you’ll bring:

• Proven experience within a regulatory or compliance role as well as knowledge of WA energy legislation.

• Ability to work with ambiguity in a complex environment.

• A commercial and strategic attitude towards ensuring regulatory compliance.

• Awareness of best practice developments in regulatory compliance and the ability to drive implementation where appropriate including demonstrated knowledge to help shape and implement future initiatives.

• Excellent presentation, communication (verbal and written) and negotiation skills as well as demonstrated experience of working collaboratively with stakeholders at all levels of business.

#LI-AM1 #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

SGS is seeking a full-time generalist HR Advisor for this 12-month parental leave cover commencing in April with the possibility to extend. This role will be located near Perth Airport and will be a hybrid role working in the office as well as the opportunity to work from home.

Reporting to the Senior Human Resources Business Partner, you will enjoy a true generalist position that includes administering and coordinating a range of HR activities including but certainly not limited to the below:

• Partner with assigned business/s to provide HR support for all stages of the employee lifecycle.
• Provide expert advice and guidance to managers and employees on a variety of ER issues, including performance management, disciplinary actions, grievances, and conflict resolution.
• Conduct investigations into employee complaints and grievances, ensuring fair and consistent outcomes in line with company policies and relevant legislation.
• Develop, review, and update HR policies and procedures to reflect best practices and legislative requirements.
• Assist with the delivery of training and workshops to managers and employees on relevant HR policies, procedures, and legislative changes.
• Lead and support HR projects throughout the year aimed at improving processes, enhancing employee experience, and driving organizational effectiveness.
• Manage reporting and compliance activities with precision and expertise