What you get to do in this role:

• Main point of contact for all WPS issues/requests from employees, visitors and landlord.
  
• Act as Landlord liaison dealing with the any issues and attending tenant meetings on behalf of ServiceNow. Providing comments to the landlord and passing information back to the WPS Manager.
  
• Management of contracted vendors ensuring they are maintaining there SLA’s and KPIs.
  
• Ensure cleaning contractors maintain office cleanliness; maintain kitchens, conference rooms and common area office space.
  
• Responsible for WPS requests via ticketing system and achieving stated SLA’s for closing tickets.
  
• Support in WPS projects with WPS Manager for example roll out of initiatives within the office.
  
• Manage finance systems, raising PO’s and maintaining the spend management dashboard and creating and owning the office budget.
  
• Oversee the ordering, stock taking and maintain food/beverage/office supplies. Ensuring that the office administrator or ambassador is maintaining a constant stock to maintain a consistent employee experience.
  
• Ensuring that the WPS policies in Health & Safety, office guidelines and security are maintained and updated as required.
  
• Execute the on and off boarding of employees and make sure the seating plan is always updated.
  
• You will be required to ensure that all areas of the office are always well maintained and presentable.
  
• Providing added support to the ambassador or administrators for meeting room set ups and internal/external training sessions.
• Additional requirements will include handling internal tickets for maintenance and other office repairs
  such as A/C failures.
  
• Meet with stakeholders to ensure their requirements are met and expectation set. To work with the WPS Manager to pass any feedback
  
• Manage community events in coordination with the ambassadors or administrators to create a culture within the office.
  
• Possesses strong written and face to face communication skills
  
• Previous management experience is desired
  
• Ability to multi-task with ease
  
• Demonstrates a methodical and thorough way of working
  
• Exhibits a high level of attention to detail
  
• Possesses strong customer face to face skills
  
• Exhibits a high level of attention to detail
  
• High understanding of Mechanical and Electrical equipment
  
• Contract management experience is essential
  
• Organized and meticulous
  
• Able to work well under pressure
• Confident and articulate
  
• A desire to show initiative and able to ‘think on feet’
  
• A self-motivated individual
  
• An outgoing, positive thinker with consistent levels of evident enthusiasm
  
• A team player who upholds ServiceNow’s values and professional integrity

The Game Changers:

At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First Nations Peoples, people of all abilities and diverse backgrounds, as well as their families.

AP+ brings together Australia’s three domestic payment providers, BPAY Group, eftpos and NPP Australia, into one integrated entity. Bringing these businesses together enables AP+ to create a more competitive and coordinated Australian payments organisation that is strategically placed to respond to the impacts of regulatory and technological change today, and into the future.

The Purpose:

This position will play a key role in modernising, securing, and shaping the future of our infrastructure and ensuring it continues to meet the business needs.

They will work and collaborate closely with the engineers within the team and other business units within the division. The role also includes responsibilities to assist with conducting technical reviews for new and ongoing tactical and strategic initiatives.

Primary Accountabilities, Duties and Responsibilities:

• First responder to cloud-related availability, security incidents and service requests.
• Automate and maintain operations in cloud-based environments using IaaC.
• Run and uplift CI/CD pipelines.
• Create and maintain operations and how-to documentation.
• Collaborate with team members on the enhancement and uplift of new features.
• Evolve the platform in-line with developments and changes to cloud-based capabilities and services.
• Identify technology improvement and transformation opportunities to enhance customer service, reduce operating costs, and maximise the speed of implementation.
• Liaise with security team members to ensure the platform is secure.
• Addressing identified security vulnerabilities in a proactive and timely manner.
  

We'd love to hear from you if have:

• Broad IT technical skills with at least 2+ years’ experience in a similar role.
• Experience in supporting a major Cloud provider such as AWS (preferred), GCP, Azure
• Experience in Cloud networking such as VPC, NACL, Security Group, Firewalls, LBs.
• Experience in scripting languages such as Python, PHP, Typescript.
• Experience in observability for infrastructure, applications, and cloud services with tools such as Dynatrace, Datadog, PagerDuty, etc.
• Demonstratable experience in Infrastructure-as-a-Code frameworks and automation such as Terraform, AWS CDK, Cloud Formation, Ansible.
• Demonstratable experience with source-code repositories and CI/CD pipelines such as Gitlab, Github, Bitbucket, etc.
• Experience with industry compliance frameworks and participation in security audits – PCI, ISO, TDIF

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review applications and plan to schedule screening interviews within the next two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.