Position:  Business Operations Coordinator

Datacom Location:  Brisbane

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!

NOTE: This role is available for Australian citizens and residents only.

What You’ll Do   

• Load projects/contracts into the ERP and PSA toolset. 
• Load variations, sales orders, purchase orders, resource plans, and other artefacts into the ERP and PSA toolset. 
• Maintain financial records and provide regular reports on project spending and budget status. 
• Collaborate with project managers and team members to ensure that financial processes and policies are understood and adhered to. 
• Monitor project spending/WIP and ensure that invoices are processed in a timely and accurate manner. 
• Provide training and support to project teams on systems, tools, processes, and reporting. 
• Exhibit strong technical writing skills and create user guides, training materials, and documentation. 
• Provide support for audits and financial reviews, including preparation of documentation and review of findings. 
• Monitor system hygiene and follow up stakeholders for compliance. 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

You will be an exceptionally professional person who has incredible communication skills - both written and verbal. You have demonstrated Project Administration or Project Contractual/Commercial Administration and Project Financial Analysis experience, or experience in Project Delivery Coordination. You have a detailed understanding of the end-to-end Sales to Project Delivery Lifecycle. You can demonstrate a strong ability to work effectively in a very fast paced and continually changing environment and respond quickly and easily to changing demands, deadlines, and priorities. We are looking for: 

• Someone who is passionate, with great interpersonal skills and strong attention to detail. 
• IT Outsourcing Industry experience. 
• Industry standard certification and/or bachelor’s degree in finance, business, accounting, Project Management or related field. 
• At least 3 years of experience in project financial administration or a similar role. 
• Strong understanding of Project Methodologies. 
• Experience with Enterprise level ERP’s. 
• Strong understanding of financial accounting principles and budgeting practices. 
• Experience with Microsoft Suite applications, such as MS Project, Excel, Outlook, PowerPoint or similar equivalent tools. 
• Excellent analytical and problem-solving skills. 
• Excellent communication and interpersonal skills. 
• Ability to work effectively in a fast-paced, deadline-driven environment. 
• Ability to work independently and as part of a team. 

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Position Name: Team Leader – Service Delivery (Housing)

Location: Sydney/Melbourne

Skills: Excellent Presentation skills, Housing Experience, Attention to detail, great leadership skills

Description:

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local government to central [federal] government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Role Purpose:

To manage the Cx Housing Service delivery business to achieve revenue numbers and KPI’s in line with the agreed business plan target. This will include working closely with the Sales team and support team to drive the targeted outcomes.

A key objective will be the increase in customer satisfaction with service and consulting engagements reflected in the customer surveys and delivery of recognised revenue objectives for the team. You will also be responsible for ensuring we have capability in terms of human resource and infrastructure to achieve the desired outcomes.

Your responsibilities will include the implementation of initiatives to improve the delivery capability, increase utilisation, increase project profitability and reduce risk.

You will establish close working relationships with other business unit mangers within Civica with a focus on the Product, Support and Sales teams.

Role Requirements:

You are required to actively manage the services team and be accountable for the agreed revenue outcomes and performance KPI’s. This will include the development of business processes and approach in line with the promoted company standards.

You will be responsible for ensuring your team is adequately equipped to achieve their individual goals through appropriate training/education and the provision of tools (software and diagnostics) to facilitate the service provision tasks.

Manage and develop a team of service professionals with a comprehensive knowledge of solution elements to facilitate excellent delivery outcomes. The functional specialities within the team include Project Management and Cx Housing and Asset Management Consultants.

Foster and maintain effective communications with customers to optimise the Civica partner relationship model and provide customers better outcomes through the provision of:

• Clearly documented and communicated service agreements
• Services delivered on time and budget to agreed outcome
• Packaged services
• Preconfigured solutions using best practice principles
• Proactive communication process

You will provide appropriate feedback on all these areas back to the business.

You will work with the sales, support and development teams to ensure we are working collectively to deliver to expectation.

Key Performance Criteria:

• Achieve revenue and profit budget in line with agreed target
• Agree and communicate revenue targets for the team
• Achieve high customer satisfaction levels reflected in KPI’s measured through customer surveys and internal monitoring.
• Develop a library of leading practice business processes that can be subscribed to by customers
• Deliver all projects on time and within budget
• Make services available in a timely manner (less than 8 weeks)
• Work toward a target billable utilisation rate of 70%across the team.
• Work closely with the development and support to foster a team culture around shared outcomes i.e. refined support handover process, support blitzes
• Deliver to customers expectation in line with the SOW and Project Plan
• Maintain pre-config and associated documentation (including SOW and Configuration Spreadsheet)
• Continue to monitor and refine our service strategy to achieve the desired outcomes
• Build relationships with key customer accounts for reference ability
• Monitor and review strategies in this sector (locally and internationally) to ensure our offerings and delivery mechanisms remain current.
• Ensure our Projects Co-ordination and governance are equipped to deliver projects to expectation (Prince 2 certified)
• Work with management to provide accurate and regular reporting on forecasts and progress toward targets.

Preferred Skills:

• Strong people engagement ability
• Exceptional corporate presentation
• Cooperative, positive and mature attitude
• A deep understanding of the allocated product market and customer requirements
• Self-motivated, driven and enthusiastic
• Have a strong customer orientation with excellent communication skills for understanding application problems and clearly explaining solutions
• Experience applying technology to Housing business scenarios
• A demonstrated track record of meeting or exceeding revenue targets
• A demonstrated ability to work in team environment.

Life at Civica: Life at Civica is fun and flexible. We have the following benefits that make us – one of the top employers of choice and a great place to work.

 Civica Foundation | Giving Culture: We encourage our people to take advantage of our Days of Difference initiative that makes a lasting impact in the community through goodness and charity.

 Civica Culture | Work life balance and Blended working: Flexible working, less commuting and more time with friends and family gives a perfect work life balance to our people.

 Learning and Development | Growth Opportunities: Civica has a unique 70:20:10 learning model, which supports your learning demands in an interesting, challenging & fun way!

 Benefits

Employee Wellbeing: Being a people-first company, we have integrated health and wellbeing benefits for our members and their family. We have a team of Mental Health Champions working hard to change the stigma around Mental Health. We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life. We are available for support when you need it most and actively encourage our people to reach out to us.

Generous Leave Policy: Civica allows you to take time off from work with generous leave benefits.

Rewards and Recognition: We recognise and appreciate our colleagues for their contribution by monetary/non-monetary recognitions and rewards.

Tenure Milestone Recognition: We value and recognise the years of service of our people.

Employee-led Affinity Groups: Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions, and recommendations to make Civica an even more inclusive organisation for everyone. Our groups are for anyone who wants to support and ally with that community.

Civica Accolades:

‘Investors in People’ – Gold: We prioritise the development of our colleagues to match their ambition.

Great Place to Work: We are dedicated to creating an outstanding employee experience.

Financial Times - Diversity Leader 2023: We’re committed to maintaining an inclusive and supportive culture.

Australian Business Awards – Employer of choice.

Top rated employer – Glassdoor: Our average length of service is 9 years.

Societal Impact: Our solutions impact positive societal change, supporting local Authorities, Schools, Police forces, the NHS and numerous Central Government offices.

Rest’s Data, Technology and Delivery (DTD) business unit is accountable for planning and preparing the organisation for the future through strategic technology innovation, as well as charting our business strategy and executing for today and tomorrow.

The Product Engineering Manager will oversee and lead software development engineers responsible for developing, maintaining, and optimising Rest’s mobile app, web portals and all customer facing digital capabilities, ensuring API development standards are followed along with security and compliance policies. The Product Engineering Manager plays a crucial role in providing guidance and technical leadership to the development of API and frontend functions in the product teams.

Key Accountabilities/Responsibilities

• Ensure all changes to APIs are developed following the API platform team standards, this includes branching strategy, and right controls and checks in CI/CD pipelines that enforce and verify compliance with how APIs should be built, tested, deployed and operated. 
• Implement security best practices in the SDLC of API to protect sensitive data and transactions. Ensure compliance with regulatory standards as well as standards set by platform teams including managing APIs access and authentication. 
• Oversee the release process for product API in every stage. Have contingency plans in place to address potential deployment failures or disruptions. Drive culture of zero-downtime deployments. 
• Enforce coding standards, testing practices, and documentation guidelines to ensure front end components and API are robust, well-tested, and well-documented to minimise the risk of bugs and vulnerabilities. 
• Collaborate closely with solution architects, product owners and engineers to define scalable, reliable, and efficient API that meet product needs, while also assessing potential security and performance risks. 
• Oversee the entire SDLC of APIs and frontend components, including versioning, deprecation, and sunsetting of relevant APIs as well as secure practices for frontend code. 
• Manage a team of engineers, providing guidance, mentorship and goals and performance review. Foster professional growth of team members through career development, training and skill-building opportunities. 
• Drive initiatives to introduce observability and monitoring best practices. Monitor and optimise product APIs performance, stability, and reliability to handle increased traffic and usage, proactively addressing bottlenecks and issues 
• Identify, assess, and prioritise risks associated with API development, deployment, and maintenance, and develop proactive strategies and controls to mitigate these risks aiming at minimising end product exposure. 
• Stay up to date with industry trends, new technologies, and best practices to continuously improve product APIs and drive innovation. Foster a culture of continuous improvement within the team, encouraging learning and skill development 

Reporting directly to the General Manager, you will have the responsibility of overseeing all aspects of the accommodation operations, including front office, housekeeping, and guest services. You will ensure the highest level of guest satisfaction by maintaining high standards of service and operational efficiency. You will be responsible for the following: 

• Ensure guest history database maintenance systems are in place.
• Ensure all rooms related areas comply to brand standards.
• Conduct inspections to review, monitor and upgrade performance of the department through dissemination of information, explaining new directions, policies and procedures.
• Communicate a clear and consistent message regarding departmental goals to produce desired results.
• Monitor and promote room rates, specials, and promotions at the residence.
• Review reports and financial statements to determine Rooms operations performance against budget.
• Demonstrate and communicate key drivers of guest satisfaction for the brand’s target customer.

As a Construction Manager you lead, manage and organize construction projects with a high level of professionalism and according to routines, company policies, guidelines and local legislation. You prepare and present budgets and business cases as well as follow-up on cost and suppliers to secure financial transparency. You drive tendering and contracting for your projects and coordinate design, execution and logistics for your projects. Through strong teamwork and clear communication, you secure that relevant stakeholders receive needed information on time. 

Key responsibilities: 

• Secure, plan and lead project store refurbishment projects.
• Prepare and present budgets and business cases.
• Optimize planning and follow up, drive improvement actions.
• Run projects in line with H&M routines and secure financial transparency for all projects.
• Secure a good communication between internal and external stakeholders.
• Conduct tenders, evaluate bids and select contractors.
• Follow up and manage projects to secure deadlines, costs & quality standards.
• Secure that the stores are built in line with the general/local building standards & H&M/portfolio brand design specifications.
• Ensure compliance with project documentation, time schedule, quality reporting project close out and handover.

Become part of our Passionate, Collaborative & Inclusive team 

• Make a difference by inspiring and driving a sustainable water future.  
• Chatswood based (brand new offices!), hybrid work environment, immediate start, F/T Perm 

About us: The Australian Water Association (AWA) is a national not-for-profit organisation and Australia’s biggest water network. Our Purposeis to inspire and drive a sustainable water future.  We work with almost 400 volunteers to provide opportunities for our members to Share, Connect and Inspire through our networks, events, programs and content. We also contribute to the Sustainable Development Goals (SDGs) in our region through our International Program.

This is a wonderful time to join our innovative organisation as we continue to invest and digitally transform into a truly member centric organisation, and you will have an opportunity to contribute to shaping this and making a difference.  

The opportunity:  

• Be part of a dynamic Events, Awards and Digital team showcasing innovative Australian water knowledge and technologies on the national and international stage. 
• Manage and deliver premium in-person, digital and hybrid events in Australia including multi-day and multi-stream conferences, exhibitions, and webinars. 
• Manage the end-to-end production of national and state-based events; everything from program curation and development, managing and engaging with Committees, suppliers, venues, and catering, organising relevant technology requirements and maintaining sponsor relationships, through to financial management and post event reporting. 
• Manage end-to-end delivery of Australian delegations to attend and exhibit at international conferences and exhibitions (e.g. Vietwater) (possible international travel opportunities)  
• Contribute to the achievement of the United Nations Sustainable Development Goals (SDGs) in our region. 

We strive to foster a ‘One AWA’ culture by connecting and working closely with our colleagues, this means collaborating with our Member Engagement Managers in each state/territory to produce and deliver major state-based events. You will also work closely with other members of the broader AWA team on a range of projects. 

What you’ll need to succeed: 

• 1-2 years’ experience in an Event Manager or similar role with demonstrated ability to manage events and exhibitions from conception to delivery.  
• Can-do attitude with a willingness to learn.  
• Appreciation of diversity and cultural sensitivities working with international partners  
• Digitally savvy with proven experience delivering hybrid and digital events.   
• Ability to work with volunteer committees to deliver an event.  
• Self-starter with commitment to the team’s overall success  
• Ability to work across multiple projects simultaneously.   
• Excellent communication and collaboration skills An easy, helpful manner and a calm, unflappable approach will also prove very useful! 

Why you’ll love working with AWA: We’re a diverse collection of people who have come together because we share a common goal to inspire positive change. Our team are supportive and we have an open-minded, forward-thinking, and inclusive culture. We offer a range of employee benefits including flexible work arrangements and a hybrid work environment, time off in lieu, a focus on your professional development and mentorship opportunities, wellbeing initiatives, birthday leave and salary packaging. 

Diversity, Equity, and Inclusion:  We are committed to ensuring diversity, equity, and inclusion throughout our organisation and celebrate difference in all that we do.  

We believe our people are our greatest asset and by supporting and incorporating their diverse talents, knowledge, perspectives, and experiences, we can strengthen our relationships with our members and influence real change.  

We are committed to building a team that represents a wide variety of backgrounds, perspectives, gender, skills, abilities and locations.  

To apply: Please provide a covering letter specifically addressing the selection criteria together with your CV by no later than Monday 4 March 2024

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best Senior Service Desk Engineer who is looking for ad hoc and contract opportunities. This opportunity would be perfect for an IT specialist who is currently studying or returning from long term leave and is seeking part time work or someone running their own small IT business seeking additional work.

Role

In this role you will:

• Provide ad hoc and contract onsite desktop and IT infrastructure support to our customers across Sydney
• Be involved in support and project work to deploy solutions
• Experience opportunities to install and configure Servers, Networking and other IT equipment
• Be exposed to account management, VOIP, technical presales, and other areas
• Work across technical infrastructure from desktop to firewall, backup systems and software

• Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
• Excellent written and spoken English, with a great phone manner.
• Great attention to detail and time management skills.
• Strong experience working with inside IT
• Must have vehicle and full drivers license. (Mandatory)

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive hourly rate
• Fantastic work culture
• Mature clients who seek great support
• Great dispatch team who will liaise with you to negotiate work and opportunities

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.