Systems Engineer / Service Desk / Support - Level 2/L2

Posted: 01/02/2024 Closing Date: 01/03/2024 Job Type: Permanent - Full Time Location: Chatswood, NSW, Australia Job Category: Managed Service Viatek is an Australian owned and operated services-based organisation, delivering business technology solutions and improving the performance of our business partners. Viatek offers tailored and sustainable business solutions via technology through managed services, professional services, cloud services, office automation and managed print services. With ISO certification in ISO9001 and ISO27001. Job Description We are currently looking for someone with a strong client focus, demonstrable technical ability with the ability to work as part of a team, as well as autonomously. This role is the first escalation point for our service desk and to be successful in this role you will need to have experience in either service desk or MSP environment with a focus on network services, cloud services, server and service technologies. This role is varied and challenging is a great way to develop your skills in a supportive environment. This role will be based from our Sydney Office, which will be located in Chatswood from April 2024. This role has onsite requirements.  Why consider Viatek? We want you to be successful and this starts at the very start: We have a structured onboarding program that supports your development in the role. This includes: System led new starter paperwork collection Face to Face (or teams) company induction with the People and Culture team Role specific training with your team Documentation practices and procedures A variety of ongoing training that can be tailored to your areas of…

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