About Auror

At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $100 billion problem globally. It’s high-volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day.

Founded in New Zealand, we’re working with some of the best and largest retailers in the world across Australasia, North America, and the UK.

Auror connects people with intelligence to reduce crime. As a company, we’ve built a high-performing, positive culture with a focus on providing an inclusive environment for a diverse team. If you’re excited about reducing crime and building safer communities, for everyone, then we want you on our team. 

About Customer Success at Auror

Customer Success at Auror is high impact. As we bring on some of the world's largest retailers a lot of our time is spent on planning and delivering large-scale rollouts, running training sessions for thousands of users and creating strategic engagement plans that ensure our customers see a reduction of crime and harm in their stores. And we are incredibly successful in doing this.

We pride ourselves on the partnerships we have with our customers. We have an incredible NPS score of 71.6 and continue to have high engagement and satisfaction from our customers.

About the role

Our Customer Success Managers build strong relationships with our customers through relational and strategic engagement, delivering results that have a true impact on retail communities. You will partner with key stakeholders and focus on ensuring their organisation is seeing the value and achieving real crime reduction outcomes from using the Auror platform.

Through running pilots and leading project rollouts, developing and delivering strategic engagement plans for our retail partners, you will identify ways in which customer and user engagement can increase, and champion relationships can strengthen. With the support of the Customer Success Specialists, you will run training and presentations to varying groups of stakeholders, users, and Police to help them realise the value.

Your Responsibilities

• Owning the customer success relationship and supporting commercial Account Management through partnership with our Retail Partnership Managers (Account and Sales managers)
• Working with our key champions to understand their priorities and how Auror can add value through ongoing strategic engagement at a market, regional, or user level
• Building proactive customer engagement plans to ensure our customers are reaching their user engagement goals
• Leading pilots & implementations with expert project management capability, focusing on our larger more complex retail partners
• Working with the Customer Success Specialists to surface platform wins and outcomes and sharing those learnings to key champions at Loss Prevention director-level
• Partnering with customers on Change & Process Management
• Analysing and utilising customer data and creating insights to drive better customer outcomes 
• Fostering collaboration across retail and law enforcement
• Collaborating with Product, both as a subject matter expert and a customer advocate
• Strategize on user engagement for a one:many approach through inbound support requests via in app messenger, phone, and email

To ace this role, you will have…

• Previous experience in Customer Success, Customer Care, Account Management roles preferably in the tech industry
• You are analytical and have the ability to turn data into insights to inform structured and strategic solutions
• Your strategic and big-picture mindset will see you using multiple data points to ensure that everything we do as a team contributes to Auror’s long-term goals 
• Have experience driving change management within business processes, systems and technology with a people-first focus
• Ability to guide our customers through rollouts and implementations, using your project management and people skills to make it seamless and successful
• Have the ability to see where our users are coming from, understand their day-to-day and be able to be empathic in their views
• Enjoy working as part of a team and build strong working relationships but can also be self-starting and able to work alone
• Have an interest in the tech industry and have knowledge of Auror’s brand and story
• Are happy to travel for regular customer meetings and events 

We are looking for people who demonstrate a strong alignment to our Guiding Principles (you can find these on our Careers page).

• Salary range: This will depend on the level of experience. We have scoped this role as an IC3 with a hiring salary range of $85,000 - $110,000 AUD
• Employee share scheme: You’ll own part of a company making a real difference!

• Flexibility: We are hard-working and outcome-focused, but recognise there is more to life than work. We promote a healthy work/life blend.
• Shorter work weeks (at full pay): Everyone gets Friday afternoons off, so you can start your weekend early, and do more of whatever it is that makes you happy.
• Focus on mental and physical health: We understand how vital our health is and have policies to support your wellness, including: Wellness Days (days that you can take for any reason whatsoever, not just for when you’re sick/ unwell), a wellbeing coaching service available for you and your family, and up to three expert sessions paid for every year.
• Family-friendly: We offer comprehensive parental leave and benefits for primary and non-primary caregivers, including a baby bonus and meals delivered to your door.
• Personal growth: We support our team to participate in courses, conferences, or events that will help them develop their skills.
• Team love: We have regular team lunches and social events where most (if not all) activities are during work hours.
• Making an impact: You’ll work to solve interesting problems and help us keep communities safe.

With diversity and inclusion at the forefront of Auror’s guiding principles, we promote a culture that celebrates diversity and inclusiveness at Auror, regardless of, but not limited to, race, gender, sexual orientation, family status, religion, ethnicity, national origin, physical disability, veteran status, or age.

Next steps:

If you’re excited about our mission and you have experience and a passion for this role, please hit “Apply” below. 

We’re proud that Auror is a place where everyone can learn and grow. So if you’re not sure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway as we’d love to hear from you! 

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above, or if you have any accessibility requirements, we’ll be able to help you from there.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What We Offer

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond

About the Role

We are looking for fun, outgoing, and dedicated individuals to join our team of customer service consultants. Located at our Melbourne Airport Contact Centre, where every interaction is an opportunity to connect with our customers. In this role, you will be responsible for handling inbound customer interactions via phone, email, and chat.

We are currently seeking to fill multiple positions on both a full-time and part-time basis. While this ad primarily targets part-time positions, we encourage applicants interested in full-time roles to apply as well.

Training will be provided to ensure your success and confidence in the role.

What You’ll Do

• Address all customer queries promptly and professionally.
• Handle each customer interaction with empathy and resilience, adapting to diverse needs and situations.
• Holding a conversation while managing multiple tasks is crucial in this fast-paced role.
• Educate customers on how to use our self-service platforms effectively.
• Utilise our CRM systems to accurately capture customer data and service requests.

What You’ll Bring

You're a skillful communicator with a knack for adapting your style to different customer personalities and situations. Teamwork is second nature to you, and customer service is your north star. Comfortable with technology, you're adept at solving problems on-the-fly and can effortlessly multi-task across various systems. Most importantly, confidence in navigating technology is non-negotiable for you, especially in CRM systems and Microsoft Office Suite.

Successful applicants will be invited to complete an online assessment, a crucial step in our selection process. This assessment is your chance to showcase your skills and abilities, it's a great opportunity to demonstrate your potential and align your talents with the task featured in the role.

An Inclusive Workplace, Works for Everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our Recruitment Process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other Things to Note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.
• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.
• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia.  

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

As a Business Development Manager in Energy360, you will be at the forefront of this renewable energy revolution and will be responsible for generating high value sales outcomes for biogas and biomethane solutions for Energy360 customers to decarbonise their energy needs behind the meter.

In this role, you will be at the forefront of the agricultural, wastewater treatment and landfill gas sectors by owning all stages of the sales funnel, building a strong pipeline of qualified opportunities and ultimately delivering quality sales to exceed targets. Working closely with various internal stakeholders, you will be responsible for securing high value deals by driving and managing the financial and technical solution development, proposal development and customer interface of the sales process.  We're changing the planet for the better, one project at a time!

What you’ll be doing:

• Developing a detailed understanding of customer needs to articulate the value proposition and profitable technical and commercial solutions as well as present proposals of a high standard in accordance with business rules.

• Developing and actively managing a pipeline of business sales opportunities to achieve quarterly and annual sales targets in terms of revenue and gross margin. 

• Effectively tracking and communicating with management the status of sales opportunities and client activity leveraging CRM tools and other regular reporting. 

• Working with Legal and Top-Level staff as required to refine contract terms and conditions on a deal-by-deal basis. 

• Keeping abreast of industry developments and identifying new opportunities and threats which may arise over time. 

What you’ll bring:

• Experience in solution selling with deal values in excess of $1,000,000 per transaction in similar sales roles, ideally within the energy sector or other large B2B solutions-oriented organization

• Demonstrated experience in solution selling in a sales role, as well as an understanding of the energy market and energy solution space especially in flares, biogas delivery systems, boilers and energy efficiency.

• A hunter mentality with demonstrated success in developing and executing sales plans and record of achieving sales quotas in a B2B environment.

• Demonstrated ability to prepare and deliver engaging presentations for clients, and experience working with CRM solutions to report and track pipeline progress.

• Excellent professional communication skills with Senior Executives of commercial or industrial companies, coupled with strong writing skills, and immediate or advanced Microsoft Office skills.

• Self-motivated, achievement oriented, well disciplined, task focused with a strong sense of timeliness.

#LI-AM1, #LI-Hybrid

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Highgate is a leading manufacturer and supplier of packaging and processing consumables to food manufacturers across Australia.

We are currently seeking a detail-oriented and experienced Quality Assurance and Compliance Manager to join our growing business, working from our state-of-the-art Melbourne office and warehouse facility in Truganina.

Supported by management, your role will be to take ownership of all facets of the management of our HSEQ system, including:

• Ensure compliance with ISO/FSSC22000 GFSI food safety and ISO14001 environmental standards, taking responsibility to implement changes and continuous improvements.
• Owning the process of quality issue resolution from start to end, engaging all relevant stake holders.
• Proficient response for customers & staff to quality issues & questionnaires, providing technical support, and sustaining customer loyalty by delivering a positive experience.
• Conduct quality assurance investigations of non-conforming products and processes, including identifying underlying causes, and developing and coordinating recommended corrective actions.
• Analyse trends, targeting root causes to develop and implement solutions to reduce customer facing impacts. 
• Develop strategies to promote and instil a robust food safety & quality culture.
• Develop environmental innovations to improve the EMS and reduce our ecological impact.
• Lead CI to ensure successful integration of the company’s FSMS, EMS & WHS systems, with the objective of proactively preventing problems.
• Induct, Train and ensure Competency of HSEQ Team Members (and other areas with HSEQ System Interactions) for compliance. 
• Generate reports and analyse KPIs related to complaints, customers, vendors, query close out, CRM, etc.
• Management of inventory quality, ensuring new deliveries meet our standards.
• Assistance with supplier returns by reason of quality.
• Registration and compliance of products for HACCP certification.

Minimum requirements needed for this role include:

• 3+ years’ experience within Quality Assurance, having maintained a QMS system encompassing ISO compliance, including adherence to changing legal requirements.
• Skills with auditing, compliance and working within a team to drive change.
• Sound experience across managing HSEQ functions.
• Proficient in data analysis tools for identifying improvement areas e.g. Advanced Excel.
• DMS SharePoint experience will be advantageous.
• Excellent communication and organisational skills.
• Excellent attention to detail and accuracy.
• Ability to work autonomously.
• Be solutions focused with ability to make quick and correct decisions.
• Qualification and training to support your application.

Benefits we offer include:

• Rewarding remuneration, and additional bonuses and rewards
• An inclusive, fun recognition program
• Full time, long-term career opportunity
• Young, passionate, and energetic team
• Positive, happy, and fun working environment
• Recently built office and warehousing facility with excellent amenities

You can learn more about Highgate by visiting our website: www.highgategroup.net.au.

Training will be provided, but you'll have to be a fast learner with experience and talent, and have an outgoing, passionate, positive attitude.

If you would like to join a winning team, and you can see yourself excelling as a result of working within the dynamics of this culture, we're very keen to start our interview process so you can convince us!

We look forward to receiving your application.

Note - only successful candidates will be contacted.

Must be living in Australia, and be willing to work from our Melbourne (Truganina) office.

Although no two days are ever the same, there are some things that you can expect to be involved in regularly this includes 

• Offering customers a high level of service, through styling advice, product knowledge and store experience 
• Analysing selling information and working with the store manager, maximise the sales performance of your department 
• Leading a team of sales assistants to achieve excellent standards of service 
• Supporting recruitment and ensure induction and training to new starters is carried out 
• Assisting the store manager to identify future talents and putting together development plans to support their progression 
• Overseeing store operations  
• Being a COS brand ambassador and providing the best experience for our customers. 
• Stepping into the role of Store Manager in their absence