I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.

I comply with restaurant safety standards which includes investigating all incidents and implementing corrective action to ensure a safe working environment for all employees and customers. I escalate safety matters to the Restaurant Manager where necessary.

Key Tasks and Responsibilities
- Coach and empower your crew to deliver on exceptional results
- Take accountability and responsibility for critical food safety and sanitation standards and ensuring they are maintained at all times
- Engage with the customer to identify areas of strength and opportunity and make recommendations for improvement
- Identify the changing needs of the customer and leads innovative results to improve the business
- Supervise and verify correct crew procedures especially in the areas of service and quality
- Comply with restaurant safety standards and action plans
- Ongoing monitor all areas of the restaurant to provide coaching and development to crew and ensure the shift is running smoothly and at the acceptable standards
- Proactively self-develop to maintain a high standard of knowledge in all policies and procedures and be an operational expert
- Role model procedures and codes of conduct at all times
- Cooperatively and collaboratively works with the team to achieve overall objectives within the restaurant
- Actively seek to understand restaurant targets and monitor progress 
- Allocate targets and responsibilities to the crew every shift and monitor progress and re-direct focus as required
- Support the Management team by leading the strategy and business plan to achieve success

Success Behaviours
A successful Shift Manager will be:
·         A clear and concise communicator both verbally and written
·         Able to effectively prioritise and manage competing focuses and own time to focus on what matters most
·         Self-motivated and able to work both independently and as part of a team
·         Enthusiastic and able to bring a positive can-do attitude to work every day
·         Passionate about sharing skills and experiences to deliver high quality coaching and results
·         Experienced in working in a customer service environment
·         Known for attention to detail and trusted for expertise and integrity
·         Flexible and adaptable to change as the business evolves
·         Able to use feedback constructively to develop self
·         Comfortable in providing constructive feedback to other
·         Professional and ethical always and committed to own development as a leader in the restaurant

Full Time and Part Time positions available 

At Guzman y Gomez, we believe in authentic flavors and the power of food to bring people together. As the Restaurant General Manager at GYG, you will lead the charge in overseeing daily operations across multiple restaurants. You will empower the team through coaching and training, while managing your portfolios P&L. Your role will see you maintaining the highest standards of quality, adhering to all procedures, while embodying the GYG spirit. 

What's in it for me?

So much! Check out some of the benefits below:  

• Competitive salary
• Flexible rosters and employment stability  - talk to us about what work life balance means to you
• Opportunities for advancing your leadership abilities – level up to Area Management and beyond
• A comprehensive training program and support to set you up for success 
• Heavily discounted GYG meals 
• Free and comfortable GYG uniforms and exclusive merch 
• Annual Restaurant Managers summit –  enjoy days of connecting, networking and sharing with leaders from across the country!
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few 
• The possibility of owning your own franchise or joining our corporate office in future 

We appreciate diverse experience, but specifically we are looking for candidates that have:  

• Demonstrated leadership experience in a fast-paced, high-energy setting  
• Strong financial and commercial acumen, with the ability to identify sales and P&L opportunities and collaborate on actionable strategies with the team
• Previous success in meeting KPI’s
• Proven track record of delivering outstanding customer service  
• Exceptional interpersonal and communication skills 

Click the "I'm Interested" button to express your interest in joining our team!  

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process. 

We are pursuing an Assistant Restaurant Manager for the Noosa Beach House Restaurant;  located at Sofitel Noosa Pacific Resort, one of Australia’s leading five star resorts; and located in the heart of Hastings Street. Your primary focus will be on providing exceptional customer service, ensuring a luxurious dining experience, and managing the restaurant team to deliver outstanding results. You will be tasked with maintaining high standards of food quality, service, and ambiance, while also driving revenue and profitability. In addition, this will include any administrational tasks required to achieve and maintain the above-mentioned standards and guest experience.

You will be:

• A hands-on leader who drives guest experiences and relationships;
• Have a passion for food and beverage, with sound knowledge of wines and local food influences;
• Collaborate with the Restaurant Manager to create innovative concepts for special events and promotional activities;
• Highly organised, you will ensure that we have an efficient restaurant operation, as well as maintain high productivity, quality, and customer-service standards;
• Aware of financial metrics and capable of driving & maintaining revenue whilst managing costs and payroll.