I am responsible for delivering outstanding QSC, sales, people practices and profit on my shifts. I supervise employees to ensure that restaurant operations and procedures are adhered to. I engage with crew and fellow managers to deliver great business outcomes by bringing the Macca's Experience to life on each and every shift. I ensure every customer has a memorable McDonald's experience.
I comply with restaurant safety standards which includes investigating all incidents and implementing corrective action to ensure a safe working environment for all employees and customers. I escalate safety matters to the Restaurant Manager where necessary.
Key Tasks and Responsibilities
- Coach and empower your crew to deliver on exceptional results
- Take accountability and responsibility for critical food safety and sanitation standards and ensuring they are maintained at all times
- Engage with the customer to identify areas of strength and opportunity and make recommendations for improvement
- Identify the changing needs of the customer and leads innovative results to improve the business
- Supervise and verify correct crew procedures especially in the areas of service and quality
- Comply with restaurant safety standards and action plans
- Ongoing monitor all areas of the restaurant to provide coaching and development to crew and ensure the shift is running smoothly and at the acceptable standards
- Proactively self-develop to maintain a high standard of knowledge in all policies and procedures and be an operational expert
- Role model procedures and codes of conduct at all times
- Cooperatively and collaboratively works with the team to achieve overall objectives within the restaurant
- Actively seek to understand restaurant targets and monitor progress
- Allocate targets and responsibilities to the crew every shift and monitor progress and re-direct focus as required
- Support the Management team by leading the strategy and business plan to achieve success
Success Behaviours
A successful Shift Manager will be:
· A clear and concise communicator both verbally and written
· Able to effectively prioritise and manage competing focuses and own time to focus on what matters most
· Self-motivated and able to work both independently and as part of a team
· Enthusiastic and able to bring a positive can-do attitude to work every day
· Passionate about sharing skills and experiences to deliver high quality coaching and results
· Experienced in working in a customer service environment
· Known for attention to detail and trusted for expertise and integrity
· Flexible and adaptable to change as the business evolves
· Able to use feedback constructively to develop self
· Comfortable in providing constructive feedback to other
· Professional and ethical always and committed to own development as a leader in the restaurant
Full Time and Part Time positions available
