About the job:

VeiraMal Consulting is currently looking for an enthusiastic individual, who has strong communication skills and working well in a team to join our client, WESTERN GENERAL BODYWORKS in Footscray as a Customer Service Manager.

The responsibility will include:
- Lead and supervise a team of customer service representatives, providing guidance, support, and training as needed.
- Handle escalated customer inquiries and complaints, resolving issues promptly and effectively to maintain customer satisfaction.
- Collaborate with the service and repair teams to ensure timely and accurate communication with customers regarding repair estimates, status updates, and completion timelines.
- Maintain accurate records of customer interactions, transactions, and service requests.
- Conduct regular performance evaluations of customer service staff and provide feedback for improvement.

Skills required:
- Strong leadership abilities, with the capacity to motivate and inspire team members to achieve excellence.
- Solid problem-solving and conflict resolution skills, with a customer-focused mindset.
- Proven experience in a customer service management role, preferably in the automotive industry.
- Excellent communication and interpersonal skills, with the ability to effectively interact with customers, employees, and vendors.

Remuneration: $100,000 plus super

If you are interested and think you will be a good fit for this role, please hit the ‘apply’ button and we will contact you as soon as possible!

Caffe e Cucina opened on August 16th 1988, with the aim of recreating the great restaurants in the most famous cities all over Italy. Since then, it has consistently achieved high acclaim in its contribution to the definition of "cafe culture" in Australia, originally introducing the concept of Italian hospitality in Melbourne.

Caffe e Cucina is now looking for an experienced Restaurant Manager to join their team

The right candidate will be responsible for:

Supervising shifts;
Training new and current employees;
Maximising customer satisfaction and responding to customer complaints;
Creating schedules;
Tracking employee work hours and recording payroll data;
Appraising staff performance and providing feedback;
Interviewing and recruiting new employees;
Managing daily front- and back-of-house restaurant operations;
Ensuring all cash-outs are completed correctly at the end of the day;
Maintaining safety and food quality standards;
Managing inventory;
Create reports on weekly, monthly, and annual revenues and expenses;
Controlling operational costs and finding ways to reduce waste;
Reviewing product quality and researching new vendors;
Finding creative solutions when issues arise;

About you:

At least 2 years of experience as a Restaurant Manager;
Strong management skills;
Excellent customer service and ability to manage compliant and queries;
Ability to multitask and maintain everything running smoothly;
Strong communication and interpersonal skills;

Job type: Permanent/full-time
Salary: $85,000 - $95,000

We are looking for an experienced Sales Manager in Australia to join our international B2B brand RateHawk, develop our business and make the travel world better together!

This is a remote position for people located in Australia.

Job Responsibilities

• Actively promote our international project in Australia;
• Develop and implement sales activities and hit the sales targets to achieve growth and expand presence in assigned territory;
• Sign-up new partners and provide them with extended training of our system;
• Initiate an API deals with the potential and existing partners;
• Build and maintain a strong, long-lasting relationship with new partners;
• Prepare, execute, and manage the commercial deals with the partners including the execution of required document flow and technical setup;
• Account clients until the first purchase is made;
• Control of compliance with commercial conditions by partners including the payment flow;
• Provide market & competitive environment analysis;
• Provide comprehensive reporting.

• Relevant experience. Ideally, 2-5 years experience in the travel industry and excellent knowledge of the country`s travel market; specialized in sales management or business development of B2B travel companies;
• Language knowledge. Fluent in English, other languages as a plus;
• Competence in API technology deals;
• Personal skills. Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, teamplayer;
• Analytical skills. Used to data-driven decision-making, metrics-driven and good with numbers;
• International mindset. Ability to understand and work across a wide range of cultural contexts reflecting ETG’s global presence;
• Readiness for business trips. 40 – 50% of working time might be required for market visits.

• Competitive salary;
• Career growth opportunities and a corporate culture that encourages professional development;
• Complex and innovative product;
• Young and ambitious team of professionals;
• Learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
• Flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
• Corporate discounts on hotels and other services.

Hector's Deli currently has 3 Delis in Melbourne, with a desire to expand its operation state, and nationwide. Having recently and successfully launched a 4-day work week for all our team as well as paid parental leave, we are on the quest to become an employer of choice. So, if you have a passion for high quality food, guest focused and want to surround yourself with likeminded talented individuals who live and breathe their values – then look no further.

The successful candidate will have a proven track record as an Operations Manager or Area Manager, who is looking to strike the balance of great product, good values and driving business! They must have excellent commercial acumen, a sound business operator and is always willing to jump on the tools and help the team when required - ‘Great leaders will never expect their team to do something they wouldn’t do themselves’.

The role is 5 days a week, and weekend coverage will be required pending business needs. Currently no nighttime trade, but this may change in the future. The ideal candidate is looking for the next challenge to oversee the expansion of new Deli openings within Victoria.


Responsibilities

Oversee 3 high performing Delis and their operations in their entirety. Ability to take on several more Delis in the near future in Melbourne. Areas included in the role are outlined below:

People – develop, support, train and coach external, internal talent, increase tenure/reduce turnover
HR – interviewing senior roles, training documentation, performance management
Brand – highest of standards relating to product quality, refined casual
Experience – protect our guests, reduce wait times, increase throughput, enhance ambiance, cleanliness & music
Sales – marketing initiatives, increase spend per transaction, drive sales through non-alc, alc and sides
KPI’s - monthly P&L reviews, budgeting and reforecasting, yearly budgets
Supply Chain – COGs, waste, stock controls and yields
Rostering – Deputy system, labour controls and set budgets, maximise efficiencies
Safety – food safety, liquor licencing, risk and hazards
Other – 1 on 1’s and business reviews with Managers, facilitate weekly Operations Meeting, work in Deli regularly, execute new Deli openings seamlessly


Requirements
Minimum 3 year's experience in the same, or similar role
Previous multi-site experience is non-negotiable
Strong connection with team and people in order to build a strong culture and increase tenure
Proactive leadership and displays a strong initiative level
Ability to meet budgets and set KPI’s, engage your team on this journey
Provide ongoing feedback to your team and have difficult conversations when required
Outstanding time management and organisational skills
Ability to multi-task, work autonomously and efficiently to meet deadlines
A passionate Hector’s Deli fan and a brand ambassador!

Permanent/ Full time, Hawthorn location
Friendly and supportive team environment
Pro-active & supportive leadership

About the Role The Continuing Care Team provides specialised treatment and ongoing support throughout the week during business hours. Employing the Strengths Model of Recovery-Oriented Practice, the multidisciplinary team delivers tailored clinical and therapeutic interventions to meet the specific needs of individuals with serious mental illnesses.

Opportunity to work from a Strengths Lens
Be recognised for your initiative through continuous improvement and portfolio opportunities.
Build strong relationships with consumers, family and supports.
Work with the team to foster a positive and supportive culture.

Classifications for this position will range from Registered Psychiatric Nurse Grade 3 NP83 - NP74 ($106,834 - $110,432 per annum) Your Contribution

A minimum of at least 2 years post qualification clinical experience
Relevant postgraduate qualification in mental health for nursing staff
A comprehensive understanding and working knowledge of the Mental Health & Wellbeing Act 2022 .
Highly developed interpersonal and communication skills, including problem solving ability and conflict resolution skills, as well as sound oral and writing skills.
Ability to work autonomously and professionally, representing STV's at all times
Receiving clinical supervision
Full Victorian Drivers license
Current National Criminal History Check, or willing to obtain

What We Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging - Increase your take home pay!
Free car parking
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About the Mental Health Team St Vincent's Mental Health is committed the recruitment and retention of high-quality staff. The service aims to support staff to maintain and develop their skills to provide excellent clinical care and to meet their own personal and career goals. SVMH has a strong education and research focus in addition to affiliations with a number of universities and educational institutions. All SVMH clinical staff are expected to be familiar, and practice in a manner consistent with the National Practice Standards for the Mental Health Workforce. Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM. SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more. Please click here to apply.

Permanent full time position, Mobile Support Team, Clarendon
Community Mental Health Service, East Melbourne
Works rotating roster including some evening and weekend shifts

About the Role This is your opportunity to join a dynamic community mental health team operating under a recovery-oriented model of care, utilizing the Strengths Model of Case Management. The work can be difficult as the MST works with some of the most complex consumers in the service however the team is supportive and everybody helps each other. If you are interested in joining a team that has rejected the culture of blame, does not mind hard work and looks to work with consumers and family in a collaborative partnership model this may be a the job for you. You will provide a high standard of clinical assessment, treatment and support to clients of the St. Vincent's integrated adult MHS and their carers, demonstrating excellence in discipline specific and recovery-focused case management skills. In addition to the clinical work a significant component of the role involves the development and maintenance of sustainable working partnerships with a range of other service providers both internal and external of the St Vincent's' Health organisation.

Work within the recovery orientated practice using Strengths Model of Care
Actively engage consumers in the planning, delivery and evaluation of STV services
Provide high quality clinical services to consumers and carers
Display active participation in professional development and ongoing learning opportunities
Display a high standard of clinical practice and professional conduct at all times, providing clinical support to other members of the treating team and within the broader mental health service
Working a seven day rotating roster

Classifications for this position will range from RPN Grade 3 NP81 - NP74 ($99,430 - $110, 432 per annum pro rata) Your Contribution

Division 3 or Division 1 Nurse with Psychiatric Endorsement from the Australian Health Practitioner Regulation Agency (AHPRA)
A minimum of at least 2 years post qualification clinical experience within Mental Health Services
Experience in the provision of assessment, discipline specific intervention and case management services to
Post-graduate qualifications in relevant area of specialty
A comprehensive understanding and working knowledge of the Mental Health Act 2014 and other relevant legislation .
Current Victorian driver's license
Current National Criminal History Check, or willing to obtain

What We Offer

A focus on wellbeing initiatives, with regular events and programs
Confidential, solutions-focused employee counselling
A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging - Increase your take home pay!
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement

About the Clarendon Mobile Support Team St. Vincent's Mental Health (SVMH) includes an adult area mental health service for the inner city areas of Yarra and Boroondara. The Clarendon Mobile Support Team provides ongoing specialist treatment and support to meet the identified needs of clients who suffer with a serious mental illness and associated high level of disability in the City of Yarra. The multidisciplinary team provides a range of clinical and therapeutic interventions using the recovery-focused Strengths Model of Recovery-Oriented Practice. Working at St Vincent's St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence. Application

Please attach your resume and cover letter to your application.

Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve. Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations). This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more. Contact To discuss your application please contact Graeme Doidge (Manager, Clarendon Community Mental Health) on Ph: 9231 5400 or [email protected] Please click here to apply.

POSITION DESCRIPTION
JOB TITLE: Sous Chef
JOB TYPE: Full Time
REPORTS TO: Director/Group Head Chef/Head Chef
LOCATION: Maha Restaurant, 21 Bond Street, Melbourne, 3000

About the role

We are looking for a professional Sous Chef to amaze the patrons of our establishment with excellent cooking according to our chef's recipes and specifications. You will maintain consistency and collaborate with our kitchen team to develop and deliver our product.

Responsibilities
• Prepare menus in collaboration with the Maha team.
• Ensure adequacy of supplies at the cooking stations.
• Prepare ingredients that should be frequently available.
• Follow the guidance of the Head Chef and have input in new ways of presentation.
• Put effort in optimising the cooking process with attention to speed and quality.
• Enforce strict health and hygiene standards.
• Help to maintain a climate of smooth and friendly cooperation.
Requirements
• Proven experience in a Sous Chef role (min 3 years).
• Excellent use of various cooking methods, ingredients, equipment and processes.
• Ability to multitask and work efficiently under pressure.
• Knowledge of best cooking practices.
• Relevant trade certificate.
• Must be able to work in Australia in a full-time capacity .

About the company
Exceptional experiences is what Maha is renowned for. Quality staff, produce, ambience, beverages and award-winning wine lists. We are privately owned and operated with our owners, including Shane Delia, working hands-on in the venue. We currently employ over 50 staff and are firmly focused on identifying our team's individual needs. Those who possess leadership talent will be provided with pathways to develop and grow with us. We also recognise the importance of stability and work-life balance, and provide an environment where this can be achieved.

Benefits
• A supportive work environment that provides stability and growth opportunities based on individual skills, wants and goals.
• Close to public transport.
• Fixed rosters available, based on individual employee needs.
• The opportunity to be exposed to high profile events, locally and internationally.
• The opportunity to work with Shane Delia on many of his internal and external projects

POSITION DESCRIPTION
JOB TITLE: Restaurant Manager
JOB TYPE: Full Time
REPORTS TO: Venue Manager
LOCATION: Maha Restaurant, 21 Bond Street, Melbourne, 3000
ROLE:
The Restaurant Manager will be responsible for managing front of house operations in conjunction with, or, in the absence of the Venue Manager. A key part of the role will be to supervise the front of house team and provide assistance, guidance and training to junior team members as identified/required. The Restaurant Manager will ensure that the venue is always presented at the standard set by the Venue Manager. This will be in relation to cleanliness, lighting, music, temperature, staff presentation, and readiness for service. The Restaurant Manager will be able to run any or all section(s) of the dining room as required and be comfortable assisting the bar team as well as taking bookings and hosting the venue. The Restaurant Manager will work collaboratively with the front of house and back of house managers to ensure that restaurant standards are maintained at the highest possible level and guests are receiving exceptional experiences that exceed expectations. A key part of this will be to monitor lunch and dinner services and maintain the highest standards of customer care. The Restaurant Manager will play an active role in ensuring labour cost targets are achieved in compliance with regulations by evaluating and managing rostering, start and finish times and breaks of team members. The Restaurant Manager will control costs for front of house peripherals such as linen and paper goods by always ensuring efficient ordering and stock management. The Restaurant Manager will raise and, where possible, address any maintenance or safety issues in the venue as they arise to ensure a safe working environment for all staff.

MAIN DUTIES/RESPONSIBILITIES:
• Play a key role in the management of all front of house operations by providing support to the Venue Manager
• Continually look to identify areas of improvement in the venue’s customer service and the efficiency with which it is run
• Assess staff performance daily and provide constructive feedback to team members
• Provide guidance, mentoring, and training to junior members of staff
• Ensure that the cleanliness of the venue is at the highest possible level and address any issues as required
• Ensure that the ambience of the venue is set to the designated standard with respect to lighting, music, and temperature
• Ensure that the staff are always presented to the required standard with respect to uniform, grooming, and personal hygiene
• Ensure that the venue is ready for each service by ensuring all checklists are completed in full and on time
• Manage the entire dining room during service including bar operations, hosting, and staff performance
• Be able to address any customer complaints and resolve these to a satisfactory conclusion
• Ensure that the highest standards of customer service are constantly being delivered to all guests
• Monitor service times and make effective decisions/contributions that benefit the customer experience
• Bring any maintenance issues to the attention of the Venue/Restaurant Manager and where possible address these issues effectively
• Bring any safety issues to the attention of the Venue/Restaurant Manager and where possible address these issues effectively
• Be aware of trends in the market and propose ideas/initiatives to keep the venue at the forefront of these trends
• Assist the Venue Manager to drive sales in order to achieve KPIs in relation to spend per head
• Propose ideas/initiatives that will improve spend per head and help in the driving of sales
• Be able to assist in the recommendation and service of wine in the venue when required


PERFORMANCE GOALS:

• Continuously action and uphold the employers mission statement and core values
• Adhere to and uphold all company policies and procedures
• Integrate with team members and work collaboratively to achieve restaurant goals
• Communicate effectively and appropriately with all colleagues
• Maintain high levels of personal presentation, hygiene, and grooming
• Observe high levels of punctuality
• Demonstrate a consistent attitude and look to encourage and motivate colleagues
• Assist the Venue Manager to maintain cost of goods to come in under budget by managing ordering and stock levels appropriately
• Assist the Venue Manager to maintain wage costs by controlling rostering and monitoring hours and breaks of staff

POSITION DESCRIPTION
JOB TITLE: Head Chef
JOB TYPE: Full Time
REPORTS TO: Director/Group Head Chef
LOCATION: Maha Restaurant, 21 Bond Street, Melbourne, 3000
ROLE:
The Head Chef will oversee and manage the daily operations of the kitchen. They will effectively manage all staff under their supervision ensuring each level has clear guidance and instruction on what is expected of them and understands how to achieve these targets. As part of this the Head Chef will guide, oversee, and actively train all staff in their team to perform their roles and drive growth and development. The Head Chef will be ultimately responsible for all ordering procedures ensuring that produce is of suitable quality, price, and quantity to fit the needs of the venue and adhere to the budget. The Head Chef will achieve the food cost targets of the venue and where possible negotiate the best prices for products from suppliers. The Head Chef will monitor and manage staff costs through effective rostering, adhering to break times and maximising productivity. Minimising wastage will be a key part of the Head Chef’s role. They will ensure that all sections of the kitchen are using produce efficiently and install practices and systems to achieve this and control costs. The hygiene, food safety, and sanitisation of the kitchen will be correctly managed by the Head Chef to always ensure compliance and the highest standards. All relevant paperwork must be managed by the Head Chef making sure that those responsible within in the team are completing required documents in good time and correctly. The Head Chef will liaise with and communicate effectively with the front of house team to ensure that guests are receiving exceptional experiences that exceed expectation. The Head Chef will create innovative and creative dishes that match the style and food culture of the venue.

MAIN DUTIES/RESPONSIBILITIES:
• Oversee and direct all day-to-day operations of the kitchen
• Lead the training, development, and growth of all staff in all areas of the kitchen setting targets and monitoring performance
• Educate and pass on knowledge to staff on the fundamentals of cooking and excellent plate presentation
• Empower kitchen team to make decisions, develop, take on responsibility and meet clearly defined goals and objectives
• Ensure all preparation is done according to well defined recipes demonstrating consistency and meeting quality standards
• Constantly looks for ways to improve all aspects of kitchen operations
• Constantly strives to improve and refine plating and the quality of dishes produced in the kitchen
• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management
• Have detailed understanding of every role within the kitchen to cover sections or select appropriate replacements in the absence of staff and delegate effectively
• Utilizes interpersonal and communication skills to guide, lead, and influence kitchen staff
• Make sound financial and business decisions to achieve budget targets and ensure kitchen team are doing the same
• Provide and support service behaviours that are above and beyond for customer satisfaction and retention
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
• Continuously review staffing levels and rostering to ensure guest service, operational needs and financial objectives are met
• Actively involved in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation
• Recognise and source superior quality produce considering flavour, provenance, sustainability, and cost by maintaining strong relationships with suppliers
• Ensure compliance with food handling, hygiene, and sanitation standards
• Maintain accurate records in accordance with all food safety requirements
• Ensure all equipment in the kitchen is properly maintained and in working order in accordance with local Health department
• Ensure kitchen team demonstrate exemplary standards of grooming, hygiene, and sanitation and ensure employees maintain all food handling and sanitation certifications
• Develop and maintain a high standard of procedure of purchasing, receiving, preparation, production and presentation of food
• Maintain food storage standards in the kitchen
• Interact with front of house to obtain feedback on food quality, presentation, and service levels,
• Maintain a good relationship between back and front of house to ensure a healthy working environment and the best dining experience for guests
• Actively responds to and handles guest problems and complaints
• Follows and enforces all applicable safety procedures specified for all kitchen staff
• Analyse, understand, and discuss all daily, weekly, and monthly food cost reports with key F&B team members to find ways of improving results
• Able to perform additional duties as requested by management when required.
• Ensure disciplinary procedures and documentation are completed according to management guidelines set by the restaurant
• Play a lead role in the recruitment of new employees in the kitchen

PERFORMANCE GOALS:

• Continuously action and uphold the employers mission statement and core values
• Adhere to and uphold all company policies and procedures
• Integrate with team members and work collaboratively to achieve restaurant goals
• Communicate effectively and appropriately with all colleagues
• Maintain high levels of personal presentation, hygiene, and grooming
• Observe high levels of punctuality
• Demonstrate a consistent attitude and look to encourage and motivate colleagues
• Achieve the budgeted food cost targets set by the Group Head Chef
• Achieve the budgeted wage cost targets set by the Group Head Chef
• Install and drive a culture of learning, training, growth, and development in the kitchen
• Monitor stock levels, orders, pricing, and wastage to effectively control costs
• Demonstrate honesty, integrity, and lead by example
• Create and develop new menu items in accordance with timeframes set by the Director/Group Head Chef

Join the change. Together, we’ll make history.
 

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in. 

About the role: 

Inclusion at AGL
 

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit: www.agl.com.au/careers 

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Job Family Group:

Marketing

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, Pact Packaging looking for an energetic Account Manager based in Broadmeadows and working with customers in Australia and New Zealand. You will develop sales opportunities for Pact's packaging products through engagement of existing and new customers and manage customers at state and national level. This is a great opportunity to take your experience to the next level as you specialise in your category.

As Account Manager, you will be known for your excellent communication and presentation skills and will bring experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. This role is based at Broadmeadows and works closely with our customers in Australia and New Zealand.

 Reporting to the Head of Sales you will:

• Manage an agreed customer base through regular calling and communication, business review and customer relationship building
• Secure new business with existing customers’, new business and product development opportunities, and organic base growth.
• Champion of customer, product and process throughout the business units.
• Manage revenue and margin expectations through the forecasting and budgeting process.
• Undertake Monthly reporting by major customer (Sales value and margin)
• Project management reporting
• Competitor review & reporting

Are you passionate about Italian cuisine, delivering silver service, and curating unforgettable dining experiences? TAVOLA HOSPITALITY PTY LTD is seeking an exceptional Restaurant Manager to join our esteemed team.

About Us:
TAVOLA RESTAURANT is a renowned establishment known for its commitment to excellence in Italian cuisine, offering a refined dining experience with a focus on silver service. With 30 seats and an extensive wine list, we pride ourselves on delivering high-end customer service that exceeds expectations.

About the Role:
As our Restaurant Manager, you will helm the day-to-day operations of our bustling restaurant. Your responsibilities will encompass a diverse range of tasks, including rostering, staff training and development, quality control, customer service, assessing and managing customer satisfaction, and overseeing product procurement and reservations.

Salary: $ 70,000-$75,000 depending on experience

Required Skills and Experience:

Diploma of Hospitality Management plus 2 years' experience in a similar role, or 3 years' experience in a related field.
Proficiency in communication and computer literacy.
Exceptional customer service skills with acute attention to detail.
Proven experience in staff training and development.
Comprehensive knowledge of wine and beverage service.
Expertise in Italian cuisine.
Ability to lead, mentor, and inspire a team.
Genuine passion for the hospitality industry.
If you're ready to elevate our restaurant to new heights and deliver unparalleled dining experiences, we invite you to join our team at TAVOLA RESTAURANT.

Apply now with your resume and cover letter detailing your relevant experience and why you're the perfect fit for this role.

This is a full-time position.

ACLE Services specialises in renewable energy project development throughout Australia. We have a proven track record with over 30 projects in our portfolio. We are focused on developing utility-scale Solar Farms & Battery Energy Storage Systems. Key milestones of our development include: Site selection & acquisition; Project planning & management; Development Permit & Grid connection approval process management. As part of the development team, you have the responsibility to create innovative new technology opportunities that reflect market trend. The role will focus on renewable energy innovation and introduce new technology projects with capacity of over 350MW across Victoria and New South Wales.

Key responsibilities include but are not limited to:

Client
1. Development of professional relationships at all levels

2. Maximise penetration to create ongoing opportunities

3. Manage communication flow to ensure clear understanding of project progress

Stakeholders
1. Manage interaction with a wide variety of Government Departments both State and Federal to gain relevant approvals

2. Presenting project concept and proposal to councillors and MPs where necessary

3. Selection of relevant consultants/experts to provide supporting services to specific project needs

4. Manage output quality and quantity of providers

5. Local community consultation and engagement

6. Active involvement in relevant industry forums to raise company profile

7. Facilitate structured meetings with external investors and co-developers during pre- development and post-development stages

8. Create, manage and update project data room and facilitate communication

Land
1. Securing options to lease and purchase agreement for individual and consolidated land

2. Creating new opportunities through landowner engagement

3. Negotiating site specific location in relation to environmental impacts with landowners

4. Securing third party land rights and caveats

5. Securing mortgagee consent where required

Project Design
1. Arranging site surveys to accommodate new developing projects

2. Collaborating with project engineers to create geotechnical survey scope of work

3. Managing development application process from inception to post approval

4. Reviewing development consented conditions in preparation for construction

5. Creating management plans for stakeholder endorsement prior to construction

Grid Interconnection
1. Facilitating grid interconnection application processes from inception to connection approval

2. Negotiating plant study requirements, timeframes and fees

3. Managing PoC identification and compliance where required

Reporting
1. Reporting directly to Project Director

2. Monthly project status reporting is required for internal review

3. Monthly project status and reporting as required tailored to client needs

4. Ad-hoc as requested

Skills & Experience required for the position:

Proven track record of managing development lifecycle of renewable energy projects over 350MW capacity in Victoria and New South Wales;
Proven track record of managing a portfolio of renewable energy projects simultaneously through development lifecycle in Victoria and New South Wales;
Previous experience coordinating entire connection process with Ausnet Services and TransGrid;
Previous experience managing development application and planning applications with Department of Planning Industry and Environment as well as Department of Environment, Land, Water and Planning;
Have a minimum 3 years’ relevant experience in utility scale Battery Energy Storage and Solar farm project development & management with a proven track record;
Have business acumen and strategic thinking skills Project leadership and management skills;
Plan projects from conception to implementation;
Plan, manage and execute each phase of the project life cycle Planning and forecasting;
Tracking and monitoring Cost management Scheduling;
Quality management;
Excellent analytical and problem-solving skills;
Strong written, verbal and interpersonal communication;
Ability to build and maintain professional relationships with all stakeholders Strong attention to detail and ability to prioritise workloads;
Ability to work under pressure and autonomously;
Self-starter with a strong focus on delivering high-value results

WPP AUNZ–North Sydney NSW

This is a role at GroupM Agency which is part of the WPP network.

Job Type: Full-time

Salary: $72,000 - $78,000 inclusive of superannuation

Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane

ABOUT GROUPM:

GroupM is the leading global media investment management company serving as the parent to WPP media agencies including Mindshare, MediaCom, Wavemaker and Essence, as well as the programmatic digital media platform, Xaxis, each global operations in their own right with leading market positions. With 800+ people based across Sydney, Melbourne, Brisbane, Adelaide and Perth, GroupM’s primary purpose is to maximize performance of WPP’s media agencies by operating as leader and collaborator in trading, content creation, sports, digital, finance, proprietary tool development and other business-critical capabilities. GroupM’s focus is to deliver unrivalled advantage to its clients, stakeholders, and people. Combined with GroupM’s global scale, our media investment decisions—guided by brand safety, leading privacy principles and premium relationships— represent 1 out of 3 ads in the global marketplace. Through modern investment services, we put money against goals that move businesses forward.

ROLE OUTLINE:

The role of the Marketplace team within GroupM is to deliver the highest excellence in Implementation Planning and Buying, spanning both offline and digital media types, powered by data, technology, and automation, ensuring client campaigns are executed and amplified in an effective, efficient, and future facing way. The role of Associate Manager within the Marketplace team is to implement approved client media plans, ensuring that there is efficiency and rigor in the process.

YOUR RESPONSIBILITIES:

Openly communicate and collaborate with all internal key stakeholders and reports regularly
Hold regular performance evaluation meetings with reports throughout the year, setting SMART KPIs and creating a clear career development plan with them.
Overseeing workflow of junior members of the team and escalating any issues.
Provide clear guidance and instruction when teaching & helping others
Assist in the training and development of junior members in the team Clients
Establish an understanding of client challenges, objectives & initiatives.
Help build on the agency's reputation for outstanding client service.
Begin to develop relationships with clients at a Marketing Assistant or Marketing Manager level when it comes to Implementation Planning and Buying
Clear understanding of the in-scope services of your clients and the process for completing work above and beyond. Product
Engage with our media partners to build knowledge of the media landscape and understanding of core media principles and the capabilities of each media touchpoint.
Engage with internal product teams including GroupM proprietary product and service teams to ensure you have an understanding about their offerings and relevance to our clients.
Developing your knowledge of media planning principles (e.g. scheduling, flighting, recency, effective reach theories, seasonality, market prioritisation, roles of all communication channels) and strong ability to utilise agency and industry tools to enhance and support planned recommendation.
Ownership of the media plan (creating, developing, updating) including media plan reconciliation, and the update of plan changes, with detailed updates for internal stakeholders.
Able to support the construction of robust Implementation plans, that are grounded in strategic priorities.
Brings innovation and creativity to the table, leveraging insights from across the market.
Activate approved media plans, ensuring campaign deliverables are met consistently, across all touchpoints.
Book, load, confirm, optimise, traffic, track and post analyse client media campaigns.
Construct and present insightful and progressive post analysis reports.
Responsible for ensuring all financial and compliance processes are followed with 100% accuracy, including bookings and loadings
Seek to find, communicate and implement improvements in all aspects of the role. Growth & Marketing
Collaborate closely with your Manager to identify, collate and showcase examples of great work from within the team, both internally and externally.
ROLE REQUIREMENTS:

Passion for Implementation Planning and Buying
Strong, up to date, media landscape knowledge (confidently able to articulate current consumer insights and trends).
Media buying experience
Clear communicator, with well developed presentation skills
Results Driven. Passionate about delivering business results for clients, with the ability to identify and clearly articulate what’s working and why.

WPP AUNZ–North Sydney NSW

This is a role at GroupM Agency which is part of the WPP network.

Job Type: Full-time

Salary: $80,000 to $90,000 inclusive of superannuation

Location: Office location will be determined dependent on the right applicant, as we have offices based in Sydney, Melbourne, Adelaide, Perth and Brisbane

ABOUT GROUPM
GroupM is the leading media investment management company globally, incorporating media agencies including MediaCom, Mindshare, Wavemaker, and Essence, as well as specialist business such as Xaxis, Finecast, Sightline, and INCA.
With 800 people across Brisbane, Sydney, Melbourne, and Adelaide, our primary purpose is to deliver unrivalled advantage to its clients, stakeholders, and people.

ROLE OUTLINE
The Performance Manager delivers success across all facets of the business. Highly skilled in every aspect of biddable, you are accountable for managing a developing a portfolio of clients. Able to confidently lead a small team of people, you set the highest standard for operational excellence, and maintain a market-leading view of best practice.
Passionate about technology and digital media, you are the team expert on how to deliver best-in-class biddable activation and outcomes while nurturing a junior team of practitioners.
Reporting to: Associate Performance Director

KEY RELATIONSHIPS
• Collaborating closely with internal teams
• Establishing strong relationships with relevant media, data, and technology partners
• Foster deep trust and understanding with agency client teams
• Contribute to great teamwork in your immediate team


WHAT YOU SHOULD SPEND YOUR TIME DOING
People – 30% of your time
• Manage team workflow, delegating tasks effectively, making sure goals are set & met, and highlighting concerns with your director
• Hold constructive and meaningful performance evaluation meetings with reports each month, setting clear KPIs and monitoring achievement
• Assist in the training and development of junior members of the team
Product – 30% of your time
• Ensure all output is of the highest standard, and conforms to GroupM's best practices across planning, implementation, optimisation, and reporting
• Oversee the end-to-end biddable process across your team, ensuring QA compliance and use of best practice
• Lead biddable projects across your client remit, working collaboratively with stakeholders to define and deliver success
Client – 20% of your time
• Support your director in the delivery of strong implementation plans that meet client objectives
• Offer expert perspectives and POVs on recent market trends or developments, ensuring they're shared with stakeholders
• Meet with vendors and partners to drive your client's agenda, creating opportunities for junior team members to get involved
Commercial – 20% of your time
• Ensure your team are delivering on time and accurate commercial tasks, including training & education
• Seek and implement improvements to ways of working that increase efficiency and effectiveness of commercial operations
• Support director on investment decisions, audits, and forecasting

WHAT MAKES A GREAT PERFORMANCE MANAGER
• Attention to detail: monitoring the quality and accurate of your own work, and that of others
• Organisation: you track progress and completion of activities to accomplish objectives, working effectively under short deadlines
• Team & collaboration: lead your team to achieve common goals, initiating collaboration with others
• Communication: take the initiative to keep other people informed, and tailor messages to suit others’ needs
• Analytical: distinguish between critical and irrelevant information, can deal with complex challenges
• Flexibility: confident in handling changing circumstances and ambiguity, also guiding others
• Proactivity/taking the initiative: achieves ambitious but realistic goals, coaches others on how to focus their energy on achieving results
• Problem solving: autonomously solves complex problems with minimal supervision, and proactively follows up after implementing a solution

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Project Manager in our Project & Development Services (PDS) business line, you will have a key role in managing and delivering hundreds of capital works projects on a nation-wide account.

You will be accepting total responsibility for the effective management of all phases within the projects from initial establishment, handover and project closure. You will have astute leadership capabilities, encouraging maximum contributions of all participants to ensure optimal outcomes are achieved for our stakeholders.

An overview of the role:

Work to assemble and effectively lead consultants, contractors and suppliers to achieve the best possible performance from all members of the project team
Ensure appropriate procurement processes are implemented and contracts are in place with clients, consultants, contractors and suppliers
Within each project, ensure an effective organisation structure for reporting, communication and working procedures
Establish a detailed overall project programme that sets clear milestones and objectives to ensure successful project delivery
Establish project budget in accordance with client requirements and manage and forecast expenditure to achieve completion within budget
Carry out contract administration of all vendors professionally and in accordance with legal requirements to protect commercial interests of client and JLL
Manage the construction phase of the project and ensure JLL is providing appropriate supervision commensurate with our role
Identify, mitigate and report on project risks to ensure the delivery of projects on time and under budget.
Carry out value engineering, buildability analysis, and critically review the design and documentation to minimise risk and maximize outcomes
Sound like you? This is what we’re looking for:

Be able to manage project delivery from inception to closure, with advice from Senior Project Managers as required
Proficiency in the use of Microsoft Office Suite, Sharepoint, Microsoft Project and experience in managing cost reporting systems such as Prolog
Understand the legal environment for each project in respect of planning, commercial aspects and delivery constraints
Be able to carry out commercial negotiations with contractors, suppliers, consultants and authorities.
Understand our obligations for complying with AS 4801, AS 14001 and Environmental Health and Safety legislation generally
A degree in a relevant property or construction related discipline or related and demonstrated industry experience in managing project life cycle
Candidates will require Australian Citizenship in order to be able to obtain Baseline Clearance which is mandatory for this position
What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Location:

On-site –Melbourne, VIC

About the business



The Langham, Melbourne is the city's most luxurious and service-focused hotel that strives for excellence in every element of our guest's experience. It is the city's leading five star hotel and is renowned for offering guests an unparalleled level of service unavailable anywhere else in Melbourne.

The premium banquet space comprises of 9 venues, all providing a personalised event experience to our guests

About the role

A true leadership role managing a team of Food & Beverage professionals

The position involves:

Overseeing banquet operations on your shift ensuring an exceptional, modern and contemporary experience is delivered for all our guests
Ensuring all 5 star service standards are followed and improved
planning and supervising function and conference activities
observing liquor regulations (RSA)
assessing and reviewing customer satisfaction
ensuring compliance with occupational health and safety in the workplace
Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment.
Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems.
Ensure efficient, friendly and professional service is provided to all guests
Be an expert on the hotel, know it inside and out to ensure our guests receive a dynamic service experience
Supervise, coach & allocate team members to ensure shift requirements are met as well as identify training needs
This role has opportunity for growth. We are looking for the right candidate, who lead by example ensuring an exceptional guest experience is consistently delivered

Previous experience in a similar role is desired. Flexibility with various shifts is required

Skills and experience

For this role, your attributes will be inclusive of the following:

Efficient and knowledgeable with excellent communication skills.
Professionally presented, you will have a keen eye for detail and be able to work unsupervised.
Hold a current Victorian RSA Certificate
Have previous experience in a similar Team Leading/Supervisor role.
Ability to work a rotating roster with availability to work across the week, weekends and public holidays.
If you think this is the right role for you, apply now! Come join our team!

GROOMING - Naturally in the service industry high standards of personal presentation, grooming, and conservative hairstyles are of the greatest importance. This must be present throughout the interview stage.

EQUAL OPPORTUNITY EMPLOYER – The Langham, Melbourne is an equal opportunity employer committed to employing a diverse workforce and sustaining an inclusive culture.

OceanaGold are seeking a suitably qualified and highly motivated Manage IT Application Projects​​​​​​ to ensure and support a successful delivery through structured leadership, coordination of resources, developing and maintaining strong relationships with technical.

Key tasks and responsibilities:

• Lead a zero harm workplace and mind set.
• Develop and maintain Project Management artefacts inc, project schedules, status reports, action/issue/risk logs, communications plans etc.
• Identify and manage project risks and issues and escalate as required.
• Manage project scope, activities, resources, deliverables, and timelines.
• Build close relationships with OceanaGold teams and vendors.
• Develop project documentation for handover to support.
• Ensure projects meet IT governance and security requirements.
• Regularly report on project status, progress, activities, and risk
• Provide systems and business analysis capability to review project design and deliverables.
• Provide Project Management support and guidance to team members.
• Develop long term partnerships with business partners, vendors and employee groups.
• Build a constructive workforce culture. Lead by example. Ensure fit within the company culture direction.
• Develop a collaborative team like culture across time-zones to improve operational and project success.
• Develop effective mitigation strategies to ensure project timelines and quality standards are met

BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit to how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The opportunity:

We are currently sourcing a Senior Manager, General Advice Delivery to join our Financial Wellbeing team at AIA in Melbourne. AIAFW has a focus on accelerating growth through the middle market and within this role you will be responsible for ensuring an exceptional customer experience through our ‘General Advice’ delivery channel. You will have the opportunity to join us on our journey to significantly improve the customer experience of our current General Advice offering and play a major part in shaping this for AIA.

To be successful you will:

• Shape and build the general advice  division  to ensure AIA Financial Services clients receive affordable and reliable Life and health insurance solutions (via a digitally led multichannel approach)

• Ensure the consistency of ‘General Advice’ delivery regardless of lead origination, touchpoint or consultant, enabling a seamless experience for customers wanting to purchase insurance protection

• Supporting the definition and design of the end-to-end strategic customer journey & pathways, optimising business function and process through operational and technology enablers, (whilst factoring in regulatory considerations).

• Manage the operations of the Direct Life Insurance and General  Advice teams including design of the strategic acquisition and conversion model, leading the people and overall performance.

• Lead the development of the strategy and the delivery of the technology enablers to support the general advice digital and tech strategy, CX & UX and realise our digitally led multi-channel approach

To be successful you will:

• Have demonstrated experience developing and working in a similar Direct Life or General advice team

• RG146 qualified

• Strong Retail insurance and Underwriting competence would be advantageous

• Exceptional customer engagement skills and the ability to implement change

• Solid understanding of industry, regulatory and competitor issues as relevant to interests and outcomes for customers within Financial Services or Insurance

• Proven experience in customer advocacy and comparable client focused or advisory role

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills

• Access additional leave days a year to recharge and refresh yourself

• Work with supportive and inclusive managers

• Flexible working arrangements

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing program – we’ve started a movement to make Australia the healthiest, best protected nation in the world.
 

AIA is different. Are you?
 

Join an organisation that helps people live better every single day, apply via the link.

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

The Role

The position of the Network Strategy Manager – Fleet is responsible for leading the development of strategic plans and delivery roadmaps for TGE Fleet operations and broader TGE Network operational strategies.

This role will drive the strategy and capital planning processes to ensure that the fleet is standardised, working optimally, maximising organisational efficiencies and service performance.
 

Beyond Fleet strategy, this position will be required lead on the design and delivery of operational transformation projects and capability to execute the broader network operations strategy.  A key responsibility of this role is to maximise network standardisation and optimisation to deliver improvement in network performance, while ensuring the Network is ready to meet the future needs of the business and the customers we serve.
 

Exercising excellent collaboration and stakeholder management skills across Functional and Divisional operational teams within the TGE network, this position is pivotal to enabling long term operational readiness, driving operational efficiencies and customer service delivery outcomes.
 

Primary Duties & Responsibilities:

• Lead a small team to develop and deliver the overall network fleet strategy for operations, including the development and implementation of a long term plan, in line with customer requirements and broader TGE network development strategy (network, fleet, site).

• Strategic development of the fleet model and associated capital planning processes, ensuring the fleet model it is aligned to the organisational objectives, meet the future needs of the business and the markets it serves.

• Develop fleet and other network design blueprints and project plans to ensure Network standardisation objectives are met.

• Conduct network capacity modelling on a rolling 3 – 5 year timeframe, actively managing the Network Footprint and associated Fleet strategy and Assets to support growth and efficiency

• Coordinate with divisional operations managers on supply forecast inputs, identifying service risks and opportunities (latent capacity)

• Prepare Strategy and capital planning presentation content for operations & communication.

• Support operations team education on Network capability, including transformation project scopes and deliverables, developing fit for purpose tools (process & systems)

• Own, govern and maintain the data integrity of all key design inputs to the Network strategy Fleet plan and broader Network strategy as required.

• In conjunction with the NOC Planning team, conduct scenario analysis for the supply plan and re-forecasting as required to facilitate operational decision-making and identification of transformation project priorities

• Work in a manner that is not harmful to one’s own health and safety and the health and safety of others

• Comply with Team Global Express HSE policies and procedures

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.teamglobalexpress.com.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

JOB DESCRIPTION

TGE are embedding a culture of Sales Excellence that will underpin sustainable growth guided by a robust strategy and future roadmap. We are seeking dynamic and experienced Strategic Account Managers across the country to join our Sales team and play a key role in driving our business forward. Join our innovative Sales team dedicated to providing unmatched value to our customers and fuelling exponential growth through continuous innovation and improvement.
 

About the Role

As a Strategic Account Manager (SAM) at TGE, you will lead key strategic accounts, maximising our profile, and fostering customer loyalty. Collaborating within a Strategic Accounts team under the guidance of a Head of Strategic Accounts, you will be instrumental in developing, expanding, and solidifying long-term relationships that drive business retention and expansion across our customer footprint and network. Identify and develop growth opportunities with customers.

What You'll Do

• Develop, implement, and review customers' growth and sales strategy.
• Build executive-level relationships beyond operational/procurement.
• Drive sustainable growth by expanding current services and identifying cross-sell opportunities.
• Identify key customer strategic imperatives and position GE for new business opportunities.
• Lead in creating a seamless customer experience, engaging with internal stakeholders.
• Oversee key strategic, financial & operational reporting processes between TGE and the customer.

What You'll Bring:

Are you ready to be part of a dynamic and results-driven team helping to drive our business forward? We're seeking expressions of interest for high-performing Strategic Account Managers who thrive in collaborative environments to join our Sales team, where excellence is not just a goal, but a way of working.

Qualifications & Experience

• Extensive sales proposal and sales presentation skills.
• Strong relationship-building experience from C-Suite down.
• Experience developing strategies to retain and grow a customer portfolio.
• Track record of meeting and exceeding sales targets.
• Demonstrated commercial acumen and contract negotiation skills.
• Knowledge of key market segments, strategic market trends, and digital ecommerce.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note 

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 in Australia

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Store Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Team Summary

 

The Visa Commercial & Money Movement (CMS) team enables payments solutions for Small Businesses, Large Enterprises and Government Clients in Australia, New Zealand and the South Pacific (AuNZSP), including small business card issuing, corporate cards, purchasing cards, virtual cards and non-card cross-border solutions. The team is focused on delivering to Visa’s “New Flows” growth strategy, which seeks to rapidly expand Visa’s share of the US$125 trillion B2B global payments market by helping businesses digitise payments.

 

The team is responsible for developing and delivering the CMS strategy in AuNZSP, deploying products and solutions in markets and liaising with key clients in market.  We push the limits of possibility to make business environments faster, smarter, and more connected. For companies of any size and in any industry, we create a more efficient payments infrastructure that flexes as their needs evolve. We design solutions to meet business objectives, creating ways to improve visibility and optimize cash flow, so businesses can confidently make smart decisions. And through our global reach, we deliver industry insights and technical expertise that empower them to succeed now and into the future.

 

Visa is the leading payments network in the Australia, New Zealand and the South Pacific market and we have bold ambitions to accelerate growth in the region through expanding our relationships with established issuers, developing deeper partnerships with digital platforms and creating new issuing relationships with Fintechs and Neobanks.

 

What a Senior Manager, Small Business Solutions does at Visa:

 

As a dedicated product SME for Visa’s small business solutions, the Senior Manager will work closely with Director of Small Business Solutions to support our small business credit, debit and pre-paid issuer clients through:

 

• Conducting regular portfolio reviews, analysing portfolio performance and advising on best practice to lift performance;
• Advocating portfolio optimisation initiatives such as product lifecycle management and spend & retention campaigns;
• Initiate and manage product research, this includes benchmark analysis, comprehensive case studies, help identifying global best practice and emerging trends
• Bring global best practices and thought-leadership to initiative and interactions with clients
• Advocating new business solutions to enhance the client’s customer value proposition
• Liaising with each client’s product managers and their teams to advise on portfolio developments
• Supporting product enquiries including Visa product rule waivers request, helping develop product remediation plans when required and support on Visa’s regulatory compliance activities
• Develop strong working relationships with:
  • Business payment teams at each of our small business issuer clients, as well as with key stakeholders for the small business payments segment;
  • Visa’s Account Executive Management teams for our small business issuer clients;
  • Visa’s Hub product teams and other small business specialists to share and learn best practices which we can apply to the AuNZSP market; and
  • Other Visa stakeholders across the region and globe, including product, sales, client support, data & analytics, marketing and finance team members.
• Develop deep small business segment knowledge and provide payments thought leadership for this space, helping to evolve the small business payments strategy for Visa AuNZSP and helping Visa enable more small businesses to digitise payments.
• Keep up to date with trends and regulations that relate to the payment industry and maintain an awareness of competitor positioning.

 

Digital & Innovation acumen

 

·       Digitally and innovative oriented, with the propensity to apply new knowledge

·       Current and up-to-date with latest innovation, digital trends, research, skills, and education

·       Champions bold ideas and new ways of doing things

·       Challenges and questions to stimulate innovative thinking.

·       Consistently searches for innovative, more efficient ways to work and make incremental improvements to existing processes or ways of doing business with internal or client stakeholders.

·       Innovates quickly to create results when new and relevant information surfaces.

 

Values

 

·       Actively promotes an environment of inclusion and diversity of thought.

·       Communicates openly, honestly and respectfully – ensuring opinions are heard.

·       Proactively limit or mitigate unconscious biases when making decisions.

 

Approach

 

·       Connects the dots and information across the organization to leverage the best of Visa’s technologies, expertise, and solutions.

·       Keeps client needs at the forefront of priorities and takes action to provide high quality solutions/services that exceed their expectations.

·       Make quicks, timely decisions in the face of limited, ambiguous information, or in a crisis or other high-pressure situation.

·       Adapts and recognizes the appropriate mix of qualitative and quantitative input required to make an informed decision, particularly when prompt action is required.

·       Determines success criteria and key performance indicators for achievement of results and track and monitor progress against those criteria.

·       Encourages others to openly share and build on each other’s new ideas, products or solutions.

·       Demonstrates energy and positive response when tackling challenging problems and views complicated tasks as engaging or motivating.

·       Shows openness to new ideas, modifying viewpoints and direction in light of new information.

·       Quickly adapts to multiple changing work demands and priorities by adjusting style and tactics to fit the new circumstances.

·       Quickly recovers from setbacks or failure by viewing as a lesson learned and trying again.

 

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.

 

You're an Individual. We're the team for you. Together, let's transform the way the world pays.

 

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

What you’ll do: 

This is your opportunity to join carsales as a Brand Manager. Working within the Marketing, Customer and Content team, this position plays a crucial role in the development, implementation and management of our brand’s strategies to ensure consistency and alignment with our business objectives.

In this role you will collaborate closely with various teams across the marketing and content team, as well as the wider business, to ensure that all activities align with the brands objectives and messaging.

• Develop and execute comprehensive brand strategies that drive brand awareness, engagement, and loyalty.
• Support the development of our brand's positioning, brand pillars, brand messaging and visual identity to resonate with target audiences.
• Lead the re-development of brand guidelines, ensuring consistency across all marketing materials and communications.
• Support the development of our brand architecture framework to ensure a cohesive and effective structure for all brands, products and services.
• Proactively identify opportunities for brand growth and innovation across various channels, staying ahead of industry trends and emerging technologies.