Exciting opportunity to be part of our NEW MH, AOD & SP service in Queensland! 

• Part-time (0.8FTE) ongoing position based from one of our four sites (Gympie, Hervey Bay, Rockhampton or Emerald) + Work from home WFH
• $46.35ph + Super + Not-for-Profit Salary Packaging up to $18,550 + Hybrid working conditions 

EACH is proud to be the Lead Agency of the Mental Health, Alcohol and Other Drugs, and Suicide Prevention (MHAODSP) program, a new initiative delivering comprehensive, integrated, and person-centred care across the CCQ region (Central Queensland, Wide Bay, Sunshine Coast).  
 
Collaborating with 9 partnering organisations the aim of this service is to address service gaps by enhancing accessibility and integrating primary mental health care, AOD, psychosocial support, and early intervention and prevention through a multidisciplinary, person centred model of care. Click here to learn more.  

Job Description  
Reporting to the Program Coordinator you will support the Psychological Services for Underserved or Hard-to-Reach Populations (PSUHRP) program which is an initiative that delivers short-term psychological therapies to individuals in rural or remote areas as well as those encountering cultural, linguistic, socioeconomic, or geographical challenges. 

As Data Officer the position involves managing data, developing efficient data collection systems, and overseeing program administration.

Key responsibilities include:

• Using data to manage client intake, allocate resources, and oversee caseloads effectively.
• You'll also develop and maintain processes for internal and external data reporting, ensuring compliance and data accuracy.
• Proactively identifying process improvements, supporting demand management and quarterly planning, and providing meeting support are also key aspects of the role. 

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Dan Roberts (Director Business Development) at [email protected]  

About you  
If you're an experienced and detail-oriented Data professional, with a background in providing advanced administrative support to senior stakeholders in comparable large-scale enterprises and demonstrable experience as a support officer in a project-based environment, ideally business/IT projects, you might be exactly the person we're looking for! 
You will also have:  

• Demonstrable experience of project controls including budgets, forecasts, risks, and issues; familiarity with the reporting of these controls, including governance reporting and steering committee meetings.  
• Proficiency in MS Office suite (advanced), including experience with project scheduling (MS Project), as well as knowledge of databases such as Track and MS Access.  
• Proven track record in developing, implementing, and maintaining operational workflow processes.  
• Proven track record in developing Excel spreadsheets, reporting data (e.g., charts), and checking for data integrity.  
• Proven record of checking KPIs against targets.  

About Our Client: 

• Our client is a pioneer in the new clinical research and RWE world that puts patients at the heart of the healthcare ecosystem.
• Through a recent acquisition with a company that is equally passionate about the importance of patient empowerment and engagement in healthcare transformation, they are on the path of merging biopharma, medical, and digital technology development with medical care using patient data.
• With its unparalleled technology and data capabilities that deliver the full spectrum of patient-centric services that help providers, payers and suppliers uncover opportunities, accelerate innovation, and improve outcomes for patients.

About the Role:

Client Relationship Manager

• Develop and maintain strong relationships with clients and potential clients
• Generate new business opportunities with support from the Marketing team
• Utilise CRM tools to track and manage client interactions and opportunities
• Set up specific commercial actions, participate in congresses, conferences or customer meetings
• Prepare, present, and follow up on service offers, proposals, and quotes
• Negotiate contracts and work with internal teams to ensure smooth order processing
• Address client concerns and resolve any issues or escalations
• Foster and manage key partnerships, including overseeing global actions for major accounts in order to set up privileged partnerships (through MSA (Master Service Agreement), prices lists, Governance plan).
• Track and report on performance to assess success and areas for improvement

Study Manager:

• Lead project delivery by coordinating effectively with both external (Sponsors, CROs, Investigators) and internal (Data Management, Logistics, Quality Assurance) stakeholders
• Plan and monitor project timelines, deliverables, and budgets while managing associated risks
• Address and resolve customer complaints and scope changes in projects
• Provide regular updates and insights to internal teams and sponsors to ensure alignment and project success. 

More Information: 

• Permanent full-time role
• Start date: ASAP
• Location: Sydney, Australia
• Working arrangement: hybrid of 3 office days and 2 WFH

• Must have full- working rights in Australia!
• Bachelor Degree or equivalent, in International Business or in Chemistry
• At least 2-3 years of experience in customer-fronting sales experience
• Experienced in B2B Sales activity from identifying the potential customers, making sales call plan and appointments, delivering sales calls and sales pitch, finding solutions for the customers, following up customers
• Excellent communication skills
• Good negotiation skills, with a grasp of the legal issues associated with contracts