As our National Customer Service & Security Manager you will be responsible for the overall leadership and management of the Customer Service & Security Team across Australia. You will lead the overall operations of the team and manage the third party contract for Security operations.

Your key responsibilities will include Management of:

People: Leading our national team of professionals who deliver lifecycle management across customer experience and service management

Relationships: Establishing and maintaining strong customer relationships, leading client service review meetings and driving ongoing service improvements

Escalations: Coordinating issue/escalation resolutions with cross-functional teams along with preparation and delivery of postmortem reviews or service improvement plans

Purchasing: Responsibility for procurement and supplier management

Operational Security contracts: Overseeing the contract and driving ongoing continuous improvement, including monitoring contract performance and compliance

As the Broker Recruitment Manager, you are responsible for expanding our Lendi Group broker channels by recruiting top-tier talent into the Aussie and Lendi brands. You will lead the charge in sourcing, screening, and recruiting applicants, leveraging recruitment strategies to identify, attract and convert highly skilled professionals and ambitious individuals interested in pursuing a career/business as a Mortgage Broker.

Driving the Aussie Retail and Mobile broker channels in NSW/ACT, your role will play a crucial part in fostering sustainable growth and achieving headcount targets. You will articulate the Lendi Group Broker Value Proposition and ensure an exceptional candidate experience. 

Join us for an exciting full-time contract opportunity for 12 months, with a strong opportunity of extending into a permanent position. 

What you'll do:

• Lead the full recruitment cycle, including contacting enquiries, nurturing leads, and converting prospects into qualified candidates.
• Utilise a variety of channels, including Linked In, Job Boards and Social Media platforms to source potential candidates. Screen applicants to assess their qualifications, experience, and fit for the role/opportunity.
• Maintain an active pipeline of candidates, tracking progress and engagement to ensure timely follow-up and conversion.
• Conduct market mapping exercises to identify key players and potential candidates within the mortgage industry, including passive job seekers and top performers from competitors.
• Ensure a positive candidate experience by promptly responding to all enquiries within 24 hours and maintaining ongoing communication within agreed service level agreements (SLAs). Provide timely updates and feedback to candidates throughout the recruitment process, ensuring transparency and professionalism at every stage.
• Develop and implement conversion strategies to convert leads into qualified candidates, leveraging persuasive communication skills and industry knowledge to overcome objections and secure commitments.
• Organize and participate in recruitment events in collaboration with the state-based sales teams to showcase the opportunities available within Lendi Group and attract potential candidates.
• Work closely with sales teams to understand on-the-ground feedback to feed into recruitment strategies. Provide regular updates on recruitment progress and collaborate on candidate selection.
• Provide regular reports and analysis on recruitment activities, including key metrics, conversion rates, and effectiveness of strategies, to inform decision-making and drive continuous improvement.

Why Talent?

• We are in the Top 1% of Agencies globally for engagement (as measured by Gallup & Culture Amp)
• We have less than 10% attrition and continue to invest in the growth our team and technology.
• We promote from within and have career pathways for Account Management, Delivery and Talent Acquisition.
• In NSW, Account Managers have an average tenure of 5 years, our Candidate Managers 2.5 years.

The Team & Role

• Working alongside an established Account Director who has clients across a range of large financial service organisations. Roles are a mixture of Permanent (30%), Contract (60%) and Fixed Term (10%).
• Working a mixture of large, Financial Service PSA and New Business accounts across all things Technology, specifically focused on Architecture, Cyber Security and IT Infrastructure roles
• You will also be working as part of a wider team of Candidates Managers in NSW
• We currently have a hybrid working policy, 2 days WFH and 3 in the office with Monday & Friday our anchor days.

What we are looking for

• Consistency - Averaging 5 new roles per week, ability to prioritize and manage workload is extremely important.
• Candidate Control - Understanding individual client needs, full candidate management including sourcing, screening, and placement through to post-placement care.
• Organised – Ability to manage your own time, use Bullhorn, Outlook LinkedIn Recruiter, and client systems effectively.

Are you a hospitality manager and a great communicator with a passion for people and business?  If you’re looking to be part of a friendly, close-knit, customer-centric team. Sodexo are currently recruiting for a Village Manager to FIFO 2 weeks on 2 weeks off, flying from Perth.

Who are we looking for?  
As the Village Manager you will play a vital role in the successful running of village operations and will hold responsibility for the effective management of all aspects of Village Services within the IFMS contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village, as agreed with the client. You will ensure that the highest achievable quality of work is maintained across all village services, and that village service operations meet budget constraints and the scope of work and effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage etc.).

Reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.

Responsibilities will include but are not linited to: 

• Regularly review performance with the client and management and identify and act upon potential problems and areas for improvement.
• Consistently communicate with employees and customers regarding operational goals, OHS and environmental concerns and all business and operational developments.
• Develop and implement quality assured procedures to improve customer satisfaction with accommodation requirements.
• Collect and review user satisfaction data for Village services, and develop and submit User Satisfaction Reports to Management.
• Lead, conduct and/or participate in incident and non-conformance investigations audits, reports and follow-up actions.
• Timely reporting to Head Office with all site summaries/paperwork, banking details and correctly completed operational reports as directed and in line with company policies as advised.
• Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
• Manage staffing in consultation with the Operations Manager to ensure that accommodation administration services are covered at all times in accordance with the hours outlined.
• Oversee regular workplace inspections to maintain safety compliance requirements.
• Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
• Promote Diversity and inclusion as a key driver of employee attraction and retention through recruitment programs.
• Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
• Create and facilitate employee engagement experiences, including workshops and strategy sessions at all levels in an organisation.
• Develop initiatives, concepts and ideas that continually support the employee engagement message and ensure that these messages align with all other corporate initiatives.
• Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
• Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
• Monitor the consumption of materials (including energy and water where possible) and identify measures to reduce the use and waste where practicable.
• Develop, manage and implement new environmental, safety and training programs directed by senior management and the leaders of other departments.
• Foster and maintain a strong rapport with staff and managers at all levels.
• Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.
• Implement and ensure adherence of Sodexo HSEQ management, emergency response and business continuity plan on site.
• Assist injury management with returning injured workers to return to work safely.
• Ensure the effective administration, management and compliance of all aspects of the service agreement and all agreed Key Performance Indicators with clients, in order to ensure the optimum performance of the company village.
• Maintain the core of the business in ensuring kitchen and cleaning processes and standards, business transactions, the management of the computerized accommodation system, financial reporting and facility operations for villages are all carried out to a high standard.
• Issues and hazards are identified, addressed and reported promptly, with problem areas targeted for improvement, and recommendations and changes made to improve work safety and environmental practices before incidents emerge.
• Ensure that all documentation is recorded in an accurate and up-to-date manner, and is easily accessible to all authorized personnel through a range of channels.
• Improvements that are suggested by clients and employees are properly investigated and implemented (if appropriate) in a timely manner.
• Ensure that daily, weekly, and monthly meetings and inspections are completed (prestart, leanboard, safety committee meetings).

Knowledge & Skills

• Demonstrated experience in managing and mentoring people and teams.
• Background in service operations.
• Appointed Person (Section 44) Training.
• Comprehensive understanding of regulations, standards, practices and procedures for HSEQ, chemical handling, Food Safety cleaning hygiene.
• Intermediate Microsoft Office skills.

We are searching for a Full Time Restaurant Manager who will be responsible for overseeing all aspects of the outlet’s operations. The ideal candidate will possess a strong background in restaurant and bar management as well as, exceptional leadership skills, and a passion for delivering outstanding guest experiences.

Responsibilities:

• Ensure high standards of food and beverage quality, presentation, and service are consistently maintained
• Train, mentor, and supervise staff to deliver exceptional customer service
• Create and maintain menus that reflect current culinary trends and meet guest preferences
• Monitor inventory levels and manage ordering to minimise waste and maximise profitability
• Ensure compliance with all health and safety regulations, creating a safe and enjoyable environment for all
• Collaborate with other departments, such as marketing and finance, to drive business growth and profitability
• Handle guest feedback and resolve any issues or complaints in a timely and professional manner
• Develop and implement strategic plans to achieve revenue and profitability targets

Doka Australia is currently looking for a Business Development Manager in which you will represent the company and our products by extending our portfolio focusing on Broadbase and Civil opportunities within the formwork industry.

You will be working with both existing and new customers, work in collaboration with our highly skilled engineers and have the support from the operations and your sales colleagues. In addition, you will participate in an onboarding process that is designed for you and have access to ongoing training and a library of courses.  

This position requires an enthusiastic individual who understands the formwork industry and is able to build key partnerships with a range of stakeholders and effectively close deals. You will be reporting directly to the Head of Sales. 

You will be responsible for:

• To focus on the acquisition of broadbase and civil infrastructure projects 
• To develop both new and existing accounts and expand business through face-to-face contact and regular job site visits with customers as well as cold calling
• To map out business opportunities and acquire broadbase/civil projects with particular focus on profitability, long term market penetration and overall coverage
• To identify market drivers & strategies as well as to develop and steer sales approaches
• To coordinate and effectively communicate with all relevant stakeholders within the organization, especially with global expertise center and country sales and engineering network and resources
• To be proactively involved and accountable from tendering through project acquisition and entire project handling, depending on the complexity and scale of the project as well as per assigned by your immediate superior.