Are you a hospitality manager and a great communicator with a passion for people and business? If you’re looking to be part of a friendly, close-knit, customer-centric team. Sodexo are currently recruiting for a Village Manager to FIFO 2 weeks on 2 weeks off, flying from Perth.
Who are we looking for?
As the Village Manager you will play a vital role in the successful running of village operations and will hold responsibility for the effective management of all aspects of Village Services within the IFMS contract, as well as the fulfillment of all contractual obligations and Key Performance Indicators in relation to the operation of a company village, as agreed with the client. You will ensure that the highest achievable quality of work is maintained across all village services, and that village service operations meet budget constraints and the scope of work and effectively manage the Heads of Department for all Village Services (Accommodation, Food & Beverage etc.).
Reporting directly to the region's Operation Manager. You will be a skilled communicator with proven people management, conflict resolution and negotiation skills. You will have the ability to build and support teams and be a safety leader with an understanding of HSE and HR legislation.
Responsibilities will include but are not linited to:
- Regularly review performance with the client and management and identify and act upon potential problems and areas for improvement.
- Consistently communicate with employees and customers regarding operational goals, OHS and environmental concerns and all business and operational developments.
- Develop and implement quality assured procedures to improve customer satisfaction with accommodation requirements.
- Collect and review user satisfaction data for Village services, and develop and submit User Satisfaction Reports to Management.
- Lead, conduct and/or participate in incident and non-conformance investigations audits, reports and follow-up actions.
- Timely reporting to Head Office with all site summaries/paperwork, banking details and correctly completed operational reports as directed and in line with company policies as advised.
- Work closely with maintenance managers to ensure that all plant, equipment and appliances conform to client and manufacturer specifications.
- Manage staffing in consultation with the Operations Manager to ensure that accommodation administration services are covered at all times in accordance with the hours outlined.
- Oversee regular workplace inspections to maintain safety compliance requirements.
- Identification and delivery of on-site training requirements in line with company policy and legislative requirements.
- Promote Diversity and inclusion as a key driver of employee attraction and retention through recruitment programs.
- Oversee and agree upon disciplinary action for village staff with the Operations Manager, and ensuring that any disciplinary action takes place within regulatory, company and client expectations.
- Create and facilitate employee engagement experiences, including workshops and strategy sessions at all levels in an organisation.
- Develop initiatives, concepts and ideas that continually support the employee engagement message and ensure that these messages align with all other corporate initiatives.
- Work closely with the Operations Manager to develop and implement cost minimization measures where possible.
- Conduct OHS Toolbox Talks, exercises, drills, meetings and Pre-starts to meet Company, regulatory agency and client expectations.
- Monitor the consumption of materials (including energy and water where possible) and identify measures to reduce the use and waste where practicable.
- Develop, manage and implement new environmental, safety and training programs directed by senior management and the leaders of other departments.
- Foster and maintain a strong rapport with staff and managers at all levels.
- Consistent access and review of regulatory, company and client-driven OHS manuals, policies and procedures.
- Implement and ensure adherence of Sodexo HSEQ management, emergency response and business continuity plan on site.
- Assist injury management with returning injured workers to return to work safely.
- Ensure the effective administration, management and compliance of all aspects of the service agreement and all agreed Key Performance Indicators with clients, in order to ensure the optimum performance of the company village.
- Maintain the core of the business in ensuring kitchen and cleaning processes and standards, business transactions, the management of the computerized accommodation system, financial reporting and facility operations for villages are all carried out to a high standard.
- Issues and hazards are identified, addressed and reported promptly, with problem areas targeted for improvement, and recommendations and changes made to improve work safety and environmental practices before incidents emerge.
- Ensure that all documentation is recorded in an accurate and up-to-date manner, and is easily accessible to all authorized personnel through a range of channels.
- Improvements that are suggested by clients and employees are properly investigated and implemented (if appropriate) in a timely manner.
- Ensure that daily, weekly, and monthly meetings and inspections are completed (prestart, leanboard, safety committee meetings).
Knowledge & Skills
- Demonstrated experience in managing and mentoring people and teams.
- Background in service operations.
- Appointed Person (Section 44) Training.
- Comprehensive understanding of regulations, standards, practices and procedures for HSEQ, chemical handling, Food Safety cleaning hygiene.
- Intermediate Microsoft Office skills.
