Please note: This is a Full Time opportunity and will require travel between Airlie Beach and Bowen.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist Relief supporting Airlie Beach and Bowen area you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

“At CommBank we are proud to support flexibility, let’s discuss what this means for you”.

The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are aligned with business, stakeholders and customers’ needs.

Human Resources (HR) is committed to creating a workplace where our people can deliver on our purpose, bring out the best in each other, and achieve their potential. Working in an agile Crew construct we’re focused on creating a better day at work for our people – Everyday – through HR innovation across platforms, processes and channels, delivering easy-to-use solutions that help our people and support the Group meet our regulatory obligations. Most importantly we aim to give people time back so they can focus on what’s really important – obsessing over our customers.

See yourself in our team.

The Group Finance team provides financial support, insights and advice to the CEO, CFO, Executive Leadership Team and Board including the Group Results presentation and Annual report. We support the Group’s strategy of building tomorrow’s bank today for our customers, through a focus on three key priorities of trust, resilience and capital generation.

Functions include:

• Finance Data Provisioning & Enrichment
• Group Treasury Finance
• Financial Reporting & Analysis
• Group Tax
• Program Management Office and Investment Oversight
• Capital & Regulatory Reporting Change
• Regulatory & Statutory reporting

The Capital & Regulatory Reporting Crew are responsible for:

1. Providing accurate enriched data to downstream users;

2. Providing capital and reporting guidance; and

3. Overseeing the delivery of all capital and reporting changes. This includes ensuring that capital and regulatory reporting is correctly updated to reflect any new product offerings, all upstream system upgrades and enhancements are catered for, updated risk modelling outcomes are reflected; and building out enhancements to internal reporting.

The outputs of the Crew flow into the annual report, investor relations presentations and Pillar 3 documents as well as a large number of regulatory reports submitted to APRA. The data that is generated by the Crews is used across multiple stakeholders across Finance, Risk and Business.

Do work that matters.

This role will report directly to the Crew Lead of the Capital & Regulatory Reporting Crew.

• Define the Squad’s vision, goals and roadmap, aligned with the Crew’s objectives and purpose;
• Build and prioritise the Squad’s backlog on a fortnightly, quarterly, and annual basis, balancing trade-offs and exploring strategies to successfully deliver on business and capital outcomes;
• Working with our technology partners and project managers to ensure seamless delivery of the capital backlog;
• Identify risks, dependencies and blockers for the squad;
• Accountable for addressing impediments, driving decisions and resolving escalations;
• Working with the chapter leads to ensure optimal allocation of work to your squad members as well as coordinating dependencies across squads;
• Ensure adherence to delivery frameworks and guardrails and compliance across customer propositions. This includes adhering to architectural guardrails, ensuring changes are aligned to internal policy and maintain compliance with the APRA capital framework;
• Manage the squad’s performance to defined objectives including OKR (Objective and Key Result) tracking etc;

We’re interested in hearing from people who possess.

• 3 years minimum of demonstrated risk/finance/capital knowledge, understanding of the regulatory standards and delivery experience;
• Capable of translating a product vision to a roadmap and backlog;
• Deep understanding of capital and broad understanding of business and technology, particularly in the finance and risk domains;
• Previous experience in working in a matrix structure, demonstrating the ability to balance product ownership with delivery capacity and priorities;
• Problem-solving, decision-making and prioritisation skills, with the ability to quickly prioritise across multiple tasks;
• Ability to influence to deliver outcomes across multiple different teams/squads and the confidence to have challenging conversations with stakeholders;
• Previous experience in working in Agile, using Jira and/or Confluence;
• Experience / exposure using SQL, Ab Initio or equivalent data software is preferable;
• A certificate in project manager, product ownership or scrum mastering

If this is your next challenge, APPLY NOW!