Responsibilities

• Develop trusted advisor relationships with assigned customers, advocating on their behalf with internal functional partners as needed
• Drive product adoption and usage of insightsoftware products and solutions to retain and grow revenue 
• Craft effective strategies for customer retention, negotiate and secure renewal agreements, and facilitate the expansion of the use of our solutions within your customer base.  
• Organize and execute and communication strategy for assigned customers, including emails, one on one meetings, monthly update calls and quarterly business reviews focus on overall customer health and adoption statistics, product reviews, and contractual status checks.
• Forecast and track key account metrics (e.g. quarterly retention and growth results and annual forecasts) and clearly communicate progress to internal stakeholders
• Manage customer relationships and escalations, including high severity requests, with a focus on solving business problems and deriving customer value from insightsoftware’s solutions
• Drive a seamless customer experience by working cross-functionally with our product and services team to ensure each new customer can quickly adopt and gain value from our solutions
• Lead one or more special projects to enhance Customer Success goals and processes
• Participate in cross-functional reviews of product lines
• Train and mentor on-demand talent
• Other duties as assigned

Achievements/ Goals

• Complete Onboarding process (90 Days)
• Assume responsibilities of management of customer portfolio
• Complete renewal process for portfolio
• Engage customer in COR and regular communication cadence
• Participate in cross functional meetings.

Do you have a passion for shaping and influencing company culture? If so, we want you to join our team!  

The Procurement Manager - Indirects plays a crucial role in the procurement portfolio within the Sodexo Australia Supply Management team and sets strategic direction for the Indirects Categories under management.

Reporting to the Head Indirects and Fleet Procurement, the role is responsible for executing procurement methodologies (source to contract), managing procurement projects and providing direct support across operations relative to supply chain requests, challenges and functional support

Who are we Looking for?

We seek a professional with experience across multiple categories, who is adaptable, agile and demonstrates a strong issue resolution and customer service focus.  You will have the capacity to play an active role in related inputs into all core bids and tenders, as well as drive client site mobilisation activities related to the supply.

Key Duties:

• Management of the source to contract process including development of a procurement register that details all engagements
• Set source to contract targets
• Liaise with project leads and procurement team by co-ordination of purchases to ensure total cost ownership and reduce risk
• Provide ‘off-shelf’ alternatives that form a differentiating offering, accurate and timely response to tenders
• Engage with the business development and projects teams to provide pre-established cost models per alternatives to support bid success
• Management of contracts to ensure cost, quality and delivery requirements
• Procurement analysis & reporting and maintain accurate sourcing cost models across all categories
• Procurement process compliance

Experience

• Minimum of 5 years experience in Procurement/Source to contract/Category management
• Min., Degree in Business, preferable in Supply Chain Management/ Procurement OR demonstrable experience and achievements in similar / relevant.
• Demonstrated experience of leading a range of procurement activities, ideally across Indirects/food services / manufacturing, FMCG, Retail, etc
• Experience in day-to-day category / supply management across in a fast-paced and dynamic multi-site / multi-product operating environment

Skills / Attributes

• Able to connect with diverse stakeholders across the business and functional groups to resolve day-to-day operational issues related to safety and security of supply in a timely manner, and to the full satisfaction of stakeholders.
• Well-developed functional experience, and financial / commercial / business acumen in supporting (and leading) the development and implementation of category strategies.
• Comfortable with analytics (and Excel) and working with large date sets. Well-developed capability in working through data gaps through the application of critical thinking and hypothesis methods in ‘getting to an answer’.
• Customer focused, and excellent influencing and negotiation skills teamed with the ability to understand key stakeholder requirements and build strong relationships. Able to remain calm and resilient and manage hard discussions in an empathetic but factual and data-driven manner.
• Demonstrated experience in change management and implementing changes in business processes.
• Ability to communicate clearly and concisely with all levels of the hierarchy, with excellent written, verbal and reporting skills.
• Excellent personal time management and organisational skills including a high level of accuracy, attention to detail, and a planned and methodical approach to projects, work tasks and activities.
• Ability to work autonomously in a self-managed mode, as well as part of a large team.

Why choose Sodexo?  
Sodexo is a people business, employing over half a million people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication. We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.  At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities. 
We offer a competitive salary, flexible work environment, many development opportunities and an outstanding benefits and recognition program!   

How to apply?  
If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience  and availability. One of our friendly recruiters will contact shortlisted candidates for a phone interview. This will also be your opportunity to ask any questions you may have.  

Submit your application today and become part of the Sodexo family!