Montu is seeking a dynamic and results-driven Key Account Manager to join our team. In this hybrid role, you will drive growth by acquiring new business while nurturing existing pharmacy partnerships. Your primary focus will be to increase order volume in your territory and ensure exceptional service. (Please note - You will be required to travel 3-4 days on the road for face-to-face appointments).

Primary responsibilities include:

Driving Order Volume Growth: 

• Increase order volume within the designated territory by establishing strong relationships with existing pharmacy partners and achieving monthly targets. 
• Acquire new pharmacy partners to the Leafio platform, converting leads into valuable partnerships. 

Relationship Building:   

• Cultivate and maintain trusting relationships between Montu and pharmacy partners, acting as their dedicated point of contact. 
• Address partner issues promptly to maintain positive relationships and ensure resolutions are achieved.                                                                       

Strategic Initiatives: 

• Collaborate with the marketing team to identify and develop new value-added initiatives that enhance the partnership experience. 
• Engage in strategic planning to improve pharmacy results and drive mutual success. Prepare and deliver regular reports on account progress, goals, and initiatives for internal teams, stakeholders, and potential use in case studies or training sessions. 

Partnership Expansion: 

• Proactively expand existing partner relationships through upselling and cross-selling opportunities. 
• Identify, nurture, and convert new pharmacy partners, leveraging industry knowledge and networks to expand Montu's presence. 

Your Career

We are in search of a Manager for Workplace Resources in Australia, someone who thrives in both independent work and collaborative efforts within a collegial team environment, especially within a fast-paced and dynamic company.

As the Manager of Workplace Resources for our Australia offices, you will be responsible for leading and developing the WPR department, encompassing facilities management, leasing, project management, and contract management. Your role will also involve space planning, overseeing moves, additions, changes, and restocking activities. Financial management will also be a vital aspect of your responsibilities. 

You will collaborate closely with the Safety and Security teams to support Environmental, Health, and Safety programs, forging a strong partnership for effective operations.

You can also expect to engage in domestic and international travel approximately three times a year. This individual will play a crucial role in responding effectively to emergencies or urgent issues, even outside regular working hours, ensuring a swift and appropriate emergency response, whenever necessary.

Your Impact

• Leading a WPR department in a fast-growing dynamic environment
• Balancing the demands of clients, other WPR functions, and other support departments whilst managing a combination of internal and outsourced resources to produce consistently excellent results
• Full cycle coordination and planning services such as reception, security, maintenance/repairs, mail, shipping/receiving archiving, cleaning, catering, waste disposal, and recycling
• Professional supplier management in a corporate/commercial environment
• Solid experience implementing existing and developing new processes/policies/procedures
• Planning the best allocation and utilization of space and resources
• Leasing activities such as renting new space, lease renewals, and renegotiations
• Project management (hard, soft services, and construction projects) and supervising and coordinating the work of contractors, ensuring minimum disruption to core activities
• Execute and prepare tender documents for signing off contract in line with company policies and involving the right stakeholders
• Ability to create and manage operational budgets and calculate and compare costs for required goods and services
• Success in this role involves an ability to think critically and creatively, plan and execute effectively 
• Customer obsessed with a focus on experience - daily engagement with leadership
• Identify and drive workplace initiatives, which automate and optimize our processes
• Develop teams, optimize employee engagement, and enhance our growth outlook

The Client Services Manager manages the Service Desk and End User Services teams across Melbourne and Canberra to ensure Corporate IT services and support are provided to Leidos Australia staff. 

You will also be required to work closely with local and global CIO Services and Corporate Information Security (CIS) teams to deliver a consistently high level of service, and liaise with local business leadership to understand and champion specific business requirements as part of local and global project implementations.

Additional components of the role:

• Manage a broader team of End User Services (EUS) support staff, Service Desk staff and ITAM staff, allocate resources based on business requirements;
• Perform incident, problem and change management, project implementation and BAU activities as required;
• Keep track of team activities and report progress to management;
• Participate in Continuous Improvement initiatives to streamline processes, improve efficiency and meet business demands;
• Contribute to solving complex technical problems and ensure the completion of programs and projects relevant to both the Service Desk and EUS;
• Oversee procurement of hardware and software and maintain tracking of system wide software;
• Oversee minor asset and workstation asset database management;
• Manage software and hardware budgets;
• Develop and manage relationships with vendors, suppliers and customers;
• Ensure system documentation and performance levels are maintained at all times, and
• Some interstate travel may be required
• Other duties as required.