If communication is your strength, we want to hear from you! This role is responsible for responding to incoming reservations. You will help ensure strong conversion of reservations enquiries and maximum average room rate at all times. In explaining our resort facilities, you will maximize sales opportunities; and at all times monitor quality of reservations, statistical information provided and inter-departmental communications.

Immediate start available - we have full-time and part-time opportunities!

You will:

• Promptly answer all requests for reservations and record them accurately.
• Maintain strong communication with other resort departments.
• Promote up selling of resort services and upgraded room categories.
• Assist fellow ambassadors where necessary.

Oaks Brisbane River City Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Are you a master of first impressions?  Do you have a passion for hospitality and enthusiasm for working with people?

Pullman Sydney Airport is looking for a Full-Time Guest Service Agent to join our friendly and dynamic Front Office Team.

• Delivering exceptional, personalised & fun customer service while maintaining luxury standards to ensure all of our guests feel welcome.
• Attending to all incoming calls in a professional and polite manner, constantly striving to provide total customer satisfaction.
• Checking guests in and out and maintaining their account using our PMS, Opera.
• Answering guest queries in a positive and effective manner.
• Daily liaison with departments such as food & beverage and housekeeping for guest movements, requests and activities.

• With your experience, create an impact on our guests in this hands-on and detail orientated role
• Ensure our guests have a great experience and make holiday memories
• Staff accommodation and meals package available

What you’ll do:

You will provide an exceptional experience to our guests from reservation and throughout their stay, creating lifetime memories. On a daily basis you will:

• Complete reception tasks such as taking bookings, preparing invoices, checking guests in and out
• Answer phone and email enquires promptly and professionally
• Communicate with other departments to ensure rooms are ready for guest arrivals or to ensure guest needs are met

What you’ll bring:  

• Strong Guest Service experience with sound knowledge of NewBook, RoomMaster, Opera or a similar booking system
• A reputation for providing excellent customer service, engaging in great conversations with our guests
•  A vibrant attitude with the ability to work effectively as part of a busy team
• Certificate II in Hospitality (Operations) or equivalent experience
• Problem solving skills including the ability to apply mathematical skills in a workplace context
• Flexibility to work across other areas of the business if required
• Valid Responsible Service of Alcohol Certificate 
• Possess a Do Food Safely Certificate of completion 
• Flexibility to work across other areas of the business if required

What’s in it for you?

At NRMA Parks & Resorts our benefits include more than just great discounts. Here's a taste of what you can expect:

• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Our reward and recognition program 'My Thanks'
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Grow, progress or relocate with us and move around the country to one of our many other holiday parks or resorts.

Know you belong:

At NRMA Parks and Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives.

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference? Apply now!  We cannot wait to hear from you!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

We are currently looking for an experienced Night Guest Service Agent who is passionate about providing excellent customer service to work at both The Jazz Corner Hotel and Oaks Melbourne on Lonsdale Suites on a casual basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities include:

• Greet and register guests upon their arrival, ensuring a warm and professional welcome.
• Maintain clear and courteous communication with guests throughout their stay.
• Manage reservations and coordinate booking requests efficiently.
• Provide attentive assistance and support to guests, addressing their needs and enhancing their experience during their stay.

• Provide exceptional customer service from the heart by responding to email and phone requests promptly, efficiently and courteously.
• Process and input group and corporate reservations following policies.
• Ensure all reservations are accurately actioned within the same working day.
• Maintain a positive selling approach to maximise yield in both occupancy and rates.
• Assist in Front Office as required, especially during peak check in / check out times.
• Promote and up-sell hotel facilities through strong product knowledge.
• Maintain a high level of professionalism and ensure procedures are followed in relation to guest confidentiality.

We're looking for a passionate and skilled PR and Events Executive to support our Head of PR and manage a diverse range of responsibilities. You will be enhancing our brand profile, managing media relations, and orchestrating memorable events. If you thrive in a fast-paced environment and have a flair for creating impactful communications, this could be the perfect opportunity for you.

What you can expect:

• Provide strategic support to the Head of PR 
• Oversee the development and execution of new product launches and press office functions
• Collaborate with the Local Area Marketing team to boost the visibility of our restaurants, partnership and sponsorships
• Coordinate and manage consumer events (e.g sponsorship activations, menu launches) and internal events (e.g Annual Summits, CSR activities, team engagement events)
• Handle end to end management of national and state-based partnerships, including contract negotiation, stakeholder management, runsheet development, and activation coordination
• Manage and grow our media influencer relationships, including recruitment for the GYG VIP program
• Assist in creating media materials such as press releases, pitches, and content for GYG's owned channels including blogs and the website
• Develop and implement communication strategies in partnership with Head of PR
• Provide regular media monitoring reports and updates for the GYG network

You'll enjoy this role if you have:

• Tertiary qualification in Public Relations, Professional communications, Journalism, Media, Marketing, or a related field
• Minimum of 2 years of experience in a similar role
• Outstanding verbal and written communications kills
• Strong networking abilities with established media relationships
• Excellent organisation skills and attention to detail

Benefits

We’re incredibly proud of our amazing people and always have each other’s backs. Whether you’re working in restaurant, at our Hola Central head office or as one of our partners, we are so passionate about living our values every single day.

These are just some of the benefits that come with working at GYG:

• Career growth – Australia and internationally
• Opportunity to become a franchisee
• Annual bonus scheme
• Paid parental leave
• GYG gift voucher

Ready to join the team? Apply now to start the conversation

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

The salary banding for this role is $70K - $80K per annum. 

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

As a Guest Service Agent with Mercure Brisbane Spring Hill, you have the opportunity to provide a warm and welcoming experience for our guests. Your personalised greeting, care in guest room selection and knowledge of the Hotel will ensure our guests have a lasting memory of their visit.   

Reporting to the Rooms Division Manager, responsibilities and essential job functions include but are not limited to:

• Consistently offer professional, friendly and engaging service
• Follow Front Office policies, procedures and service standards
• Welcome, check-in and check-out guests
• Assist guests regarding hotel facilities in an informative and helpful way
• Efficiently handle all guest queries and requests
• Promptly and pleasantly handle phone calls and guest messages
• Ensure that the Front Desk is appropriately supplied and stocked at all times
• Follow all safety and sanitation policies

Oaks Brisbane River City Suites are looking for a Full-time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Oaks Sunshine Coast Oasis Resort are looking for multiple Guest Service Agent who is passionate about providing excellent customer service to join the team on a full time basis or part time basis. 

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Key Responsibilities include:

• Greet and register guests upon their arrival, ensuring a warm and professional welcome.
• Maintain clear and courteous communication with guests throughout their stay.
• Manage reservations and coordinate booking requests efficiently.
• Provide attentive assistance and support to guests, addressing their needs and enhancing their experience during their stay.

Hourly rate: Monday - Friday $25.80 p/h, Saturday: $32.25 p/h, Sunday: $38.70 p/h

We're seeking a QA Agent to conduct daily call evaluations on current employees in Sales, Customer Services, and Claims. In this role, you'll ensure a high standard of both verbal and written communication and an excellent understanding of Neilson’s products and procedures to provide constructive feedback. You'll use focus, initiative, and forward thinking to encourage agents to deliver their best possible performance at all times.

 As a QA Agent, your primary responsibilities will include:

• Conducting the required amount of call evaluations as per the Quality Assurance Team Leader’s instructions.
• Maintaining an up-to-date understanding of NFS’ QA Framework, including the compliance requirements for sales, customer service, and claims-related calls.
• Ensuring all complaints and breach issues are communicated promptly to management when detected.
• Meeting required targets for productivity and quality, contributing positively towards team performance.
• Maintaining a good understanding of NFS’s systems and processes used to sell and administer its products.
• Promoting effective communication within the QA team and with internal stakeholders such as sales agents, customer service agents, and managers.
• Delivering consistent and accurate feedback to sales agents, contributing to their performance improvement.
• Attending and contributing within call calibration sessions, designed to develop and share best practice.
• Adhering to all company policies as per the employee handbook.
   

Customer Service and Retention Agents are responsible for providing outstanding customer experience across all customer service, claims and customer retention activities. Through excellent communication skills, Customer Service and Retention Agents handle a wide range of customer queries, predominantly through inbound and outbound calls.

Customer Service and Retention Agents are required to have an excellent attention to detail, and solution focused approach to deliver excellent outcomes for customers. 

Duties & Responsibility
As Customer Service and Retention Agents, your primary responsibilities will include:

• Managing customer enquiries and requests effectively and efficiently, via phone and email.
• Acting as the customer-facing contact point for claims administration and enquiries.
• Receiving and attempting to resolve customer complaints upon first contact, escalating where required.
• Conducting customer service and retention tasks such as updating policy details, handling requests to change cover, dealing with cancellation requests, and attempting to retain customers who have missed payments.
• Effectively empathizing with customers and handling objections and queries confidently to ease any uncertainty or concerns.
• Maintaining accurate customer records and complying with regulatory requirements on all matters.
• Adhering to processes and procedures for all service-related matters and escalating breaches as appropriate.
• Contacting customers to remediate failings identified by Neilson’s quality assurance team or as a result of an incident.
• Attending and contributing within call calibration sessions, designed to develop and share knowledge and best practice.
• Meeting required targets for productivity and quality, contributing positively towards team performance.
• Promoting effective communication within the team and with internal stakeholders.
   

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team at Adelaide Airport. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

SIXT Australia is on the lookout for a Full Time Customer Experience Agent/Vehicle Detailer to join the team at Fyshwick. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Speaking with customers face-to-face, over the phone, and via email
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.

Whilst at Pullman you will be reporting to the Rooms Division Manager you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.   

The Role

We are looking for a Guest Service Agent who is dedicated to providing a memorable experience and create that human connection with our guests, at every stage of their stay.

In this role you will;

• Provide exceptional service during check-in, check-out and throughout the guest stay;
• Assist the Duty Manager in effectively running the day-to-day operations of the Front Office Department;
• Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities;
• Ensure procedures are followed in relation to guest confidentiality and safety;
• Maintain accurate credit and cash transactions and accounting documentation to ensure the integrity of the hotel’s financial data and the ease in shift changes.

SIXT Australia is on the lookout for a Casual Customer Experience Agent/Vehicle Detailer to join the team in Bundaberg. 

As a Customer Experience Agent/Vehicle Detailer, you will provide exceptional customer service, create and act upon opportunities to make sales, and ensure all rental vehicles meet SIXT Australia’s vehicle presentation standards. 

Your key responsibilities will include:  

• Communicating with customers face-to-face, over the phone, and via email
• Opening and closing rental agreements  
• Selling additional over the counter rental products  
• Managing reservations and organising fleet 
• Ensuring vehicles are cleaned and presented to the correct standard, ready for the next customer  
• Inspecting and recording vehicle damage  
• Delivering vehicles between sites  
• Maintaining a clean and safe working area 

We are currently searching for a motivated and enthusiastic person to join our dedicated national team, collecting data within the grocery industry.

·       Casual role working approx 10 hours per week with opportunity to flex up!

·       Flexible and autonomous role with plenty of support from a national team

·       Opportunity to represent Australia's largest retail data collection agency

About Retail Data Acquisition Services (RDAS):
We are Australia's largest retail data collection agency. With a national team of more than 400 people and growing, we help business gather data and insights from retail environments that provides brands with a competitive edge.

Job Role:
As a casual COVERT Data Collection agent, you will be given a geographical territory to work within to collect data from local grocery stores. To be successful in this role, you will be required to work autonomously and possess strong communication skills to report on your store visits. 

Key Responsibilities:

• Covert collection of retail data within your designated area
• Reporting on the data collection app using your own smart phone
• Provide weekly data collection reports back to head office
• Grocery Audits – flexible hours
• Merchandising – flexible hours
• Other duties as required

  
Location:

• Armidale, WA and surrounding suburbs

 Hours:

• Wednesday and Friday MORNING availability are required.
• Additional hours available during peak and promotional periods.

  
Interested in working for RDAS? Please submit your resume with the Apply button below.
  
Please note that only shortlisted candidates will be contacted for an interview. We thank all other candidates for their applications and interest and wish you well in your career.
  
Each valued team member at RDAS brings with them their own qualities, different backgrounds and unique perspectives to our collaborative environment. Diversity, flexibility, and innovation are just some of the reasons why our people come to work every day. If you are interested in a career at RDAS we encourage all walks of life to apply today. All applications are strictly confidential.

DK1

Requirements:

• A current Australian driver’s licence and own reliable vehicle
• Excellent time management and organisational skills
• The ability to operate effectively and work autonomously
• Previous grocery or retail experience preferred but not essential
• Confident using a smart phone or small handheld device

Benefits:

• Ongoing training and support
• DKSH Products & Brands Staff Discount
• Flexible working environment
• Amazing company culture with the opportunity for growth