Position:  Operations Engineer

Datacom Location:  Adelaide, Brisbane, Canberra, Melbourne and Sydney Not (WA)

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (Your Why)  

Datacom operations are seeking an Operations Centre Engineer whose role is to monitor systems including Windows, UNIX, Database, Cloud and backups in real-time on a 24x7x365 rotational basis and able to troubleshoot/triage/resolve events or escalating to specialist’s teams for resolution. You will receive a standby allowance for when offshift and when called in to cover, all hours are considered overtime. There is a shift allowance of 12.5% on all working hours too so that standard pay is as uniform as possible, regardless of if you are day or night shift.

It is essentially just above an entry-level role, so don't let the title scare you off! We do still need people with IT experience - the role is perfect for those who have done service desk or desktop engineering work - but note that this is still an associate level position. It is seen as a transitionary role and a great stepping stone to get into higher level IT roles, as has happened with many of our staff since the teams' inception 4 years ago. After working in this role, you should be able to handle the business critical tasks and changes while you have time to focus on any certifications you are interested in. You can really showcase your skills ihere and be involved with the technologies that you want to be involved with, initially at a lower level but you can steadily increase your utilisation of other, higher technologies as you grow and develop.

Our offices are based in Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best! 

What You'll Do

• Accepting, prioritising and managing Incidents and Requests.
• Real-time monitoring of all infrastructure for availability, capacity and performance monitoring and Reporting.
• Performing compliance activities/tasks e.g. Back-up & Health Checks.
• Proactivity identifying potential issues through our health check regime.
• Completion and monitoring of patching activities.
• Prompt detection, resolution, and escalation of incidents through MIM & Resolver Groups.
• Exposure to BCP/DR methodologies and planning.
• Creating & managing change requests and assigned tasks.
• Proactively working with the team & resolver groups on continuous process improvements.
• The role involves shift work, so you need to be able to work autonomously or part of small team.
• You need to be able to think on your feet as you will need to deal with a number of customers with changing needs.

This role requires Australian Citizenship and you must be able to obtain a minimum Baseline Security Clearance and is available across most of our AU offices except for WA due to the time difference being difficult to roster; Sydney, Melbourne, Canberra, Brisbane and Adelaide are all places we have a Datacom offices where you can work from! Note that the majority of the work will be from home though and you may be in the office as little as once per month!

We are a pretty agile company and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs. 

What You’ll Bring  

• Around 2 (near or above) Years IT experience.
• Able to produce accurate and concise technical & process documentation.
• Tertiary qualifications in Information technology, Computer Science or related discipline, working towards one or equivalent. work experience.
• Professional in appearance and manner.
• Clear communication skills.
• Great attention to detail.
• Good time management skills.
• Proven ability to follow and adhere to processes and procedures.

Skills Required:

Highly Regarded Experience

• MCSA/MCSE/MCITP Certification
• ITIL V3/4 certification
• Microsoft SCOM 2016,2019+
• Paessler PRTG
• ScienceLogic
• Microsoft Server 2012,2016, Azure
• Microsoft Exchange 2013, 2016+
• AWS
• Microsoft Active Directory
• Microsoft PowerShell
• Virtual Machines
• Backup Management (NetBackup, Commvault, Backup exec, Shadowprotect, Bocada etc.)

Why Join Us Here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

• Lead, manage, and mentor a team of Operations Specialists as they run the day to day operations of WA markets.
• Engage and manage key external stakeholders, including local councils and community groups, to ensure alignment with regional regulations and to foster strong community relationships.
• Collaborate with Beam’s central operations team to develop and implement processes and strategies across your markets.
• Collaborate with cross-functional teams to align operations with overall company objectives.
• Oversee the Profit and Loss management for each market, ensuring optimal financial performance and accountability. Implement strategies to maximise revenue and control costs.
• Monitor market performance, identify areas for improvement, and implement corrective actions.
• Manage budgets and forecasts, control expenses and ensure financial targets are met.
• Lead process improvement initiatives to enhance operational excellence and grow e-mobility in Western Australia.
• Foster a culture of continuous improvement and innovation within the team.
• Ensure compliance with legal and company standards in all operational activities.

Qualifications

• Bachelor’s degree 
• At least 3 years of experience in environments such as management consulting, finance, and fast growing startups
• 1-2 years of experience managing people across multiple teams. 

Skills and Experience

• Strong communication and organisation skills; distilling and communicating information effectively  to stakeholders and staff  is a cornerstone of this position.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent interpersonal skills, capable of building and maintaining strong relationships.
• You are a do-er; You are not afraid to get into the weeds of operations, whether it’s jumping in the van, moving vehicles, working at our warehouse. Everyone is part of the Beam team.
• Analytical mindset; you use data to support your decision making and bring sound business judgement
• Self-starter with a can-do attitude; able to take initiative in a constantly changing work environment
• Experience with creating and optimising processes 
• Strong Excel skills; relevant industry and SQL experience is a bonus

• Opportunity to make an impact to the world by transforming urban transportation.
• Be part of a hyper-growth organization with plenty of opportunities to springboard your career.
• Flexible and autonomous working environment with highly motivated and competent colleagues.

The Beam Group of Companies is an equal employment opportunity (EEO) organization. We are dedicated to providing an inclusive and diverse working environment where all are welcome regardless of race, language, religion, gender, nationality, age, disability or other divisive categorizations.

By submitting an application and/or confirming your candidacy, you acknowledge that you have read the Privacy Policy and consent to the Beam Group of Companies processing your data in accordance with the Privacy Policy. Please contact us if you change your mind at any time in relation to the consent you have provided.

About the Opportunity

As Head of Strategy & Operations, you will contribute to overall organisational effectiveness by working closely with peers in the Strategy & Operations team and with senior leaders in Focus Area and Enabler teams to ensure strategic planning and operational processes are implemented effectively and efficiently.

You will facilitate Focus Area strategy development and partner with subject matter experts to drive the successful execution of Bodies of Work (BoW) aligned to that strategy. You will monitor progress and apply an impact measurement and learning approach to deliver maximum impact.

You may be allocated to a particular Focus Area (either Communities, Gender & Equality and Oceans) role on a temporary or long-term basis, based on the resourcing needs of the broader Strategy & Operations team. You may also play a central role and contribute to organisation wide Strategy & Operations workstreams, as required. Working in a matrix model, you will play a critical role in building and maintain a One Foundation mindset from a strategy perspective.

What You’ll Do

You will working closely with peers in the Strategy & Operations team and with senior leaders in Focus Area and Enabler teams and be responsible for:

• Assisting the Director, Strategy with organisation strategy refinement and refreshes;
• Developing and evolving detailed strategy and BoW in alignment with the organisation-wide strategy and approach.
• Driving and contributing to the budgeting and annual planning process, including ongoing monitoring of milestones and financial performance;
• Setting, measuring and responding to performance against impact management indicators;
• Developing organisation wide tools, templates, policies and processes relating to strategic planning and project management;
• Contributing to regular portfolio management and board reporting;
• Overseeing risk, compliance and policy related matters; 
• Contributing to organisation wide tools, templates, policies, processes and projects (including IT projects);
• Providing a key point of contact for corporate service functions such as P&C, Finance, Legal and IT regarding operational processes for your Focus Area team, as required.

Would you describe yourself as being willing to learn, a team player, friendly and approachable?

Do you believe you have the confidence to ask questions and drive process improvement?                    

Do you love working with numbers and systematic approach to carrying out work?

Most of all do you love a challenge?

If yes, then this could be the role you’ve been looking for!

We are currently searching for an Operations Support Assistant to support the operations function across a growing team in the Natural Resource sector. 

As this is a unique role we encourage and appreciate that past experiences, back grounds and future goals will contribute to making someone the most suitable candidate. Most of all we are looking for a person that has a positive, “can do” approach to their work and learning as we commit to guide you on your journey in becoming an operations superstar!

This is a diverse role and no two days will be the same, the main responsibilities include:

• Ensuring the team maintain compliance through weekly checks and reporting
• Monthly invoicing
• Project set up in D365
• Supporting and the preparing the team for audits
• Calendar and event management
• Formatting of proposals, reports and CV conversions as per our corporate identity standards
• Providing support to the national operations lead
• Assisting the team with general queries

The Group

Proudly part of the Hornblower Group, Journey Beyond is a national business focused on bringing Australia’s most unique and iconic experiences to life. Our aim is to take guests beyond, to ignite their imagination and to transform the amazing into the breath-taking.

Our suite of iconic tourism brands stretches across Australia’s beautiful coastline and deep into the heart of our continent’s rich landscape. We own and operate Journey Beyond Rail Expeditions (The Ghan, Indian Pacific, Great Southern and The Overland), Rottnest Express, Cruise Whitsundays, Darwin Harbour Cruises, Sal Salis Ningaloo Reef, Outback Spirit, Melbourne Skydeck, Eureka 89, Journey Beyond Cruise Sydney and Horizontal Falls Seaplane Adventures.

Horizontal Falls Seaplane Adventures is proud to be the region’s most awarded, experienced, and longest running tour operator as we offer the widest range of day trips and luxury overnight adventure tours to the spectacular Horizontal Falls and the scenic surrounds. Off the back of a bumper season with plans to make each year bigger and better… we’re inviting you to come along for the journey.

About the Role

We are seeking a Marine Operations Manager to join our business in Broome, WA. Reporting to the General Manager, this is a key leadership role responsible for the overall marine operations and delivery, including vessel maintenance of Horizontal Falls marine assets.

Key responsibilities include:

• Setting, delivering, and implementing operating plans for the marine operations and maximising the opportunities to achieve the budget and priority targets including continuous improvement, cost management, guest experience and operational excellence
• Providing strategic advice and recommendations for marine operations to the General Manager
• Driving a high-performance culture through delegating, mentoring, and overseeing the work performance of direct reports
• Ownership of marine operating procedures and best practice, driving the safety culture and always ensuring safety, risk and compliance is first class
• Planning and managing service, maintenance and repair programs that continually improve the efficiency, reliability, and presentation of the marine assets including vessels and pontoons to enhance the guest experience
• Actively managing all maintenance related contractors/third party providers – negotiations of pricing, service level agreements, volumes, and contracts
• Ensuring compliance with AMSA, DBCA and other regulatory bodies is maintained

About You

You will be an accomplished operational leader with sound commercial and financial acumen. You will have a proactive and solutions focused approach with a ‘can-do’ attitude to achieve the best outcome for business operations.

Ideally you will have experience in a similar role with exposure to or an understanding of the travel and tourism industry. Trade qualifications as a Vessel Master and/or Marine Engineer or sound knowledge will be beneficial.

This role works closely with our Operations Managers focused on our land and air based operations, along with our dedicated Marine WHS and Group Engineering team to ensure the success and efficiency of the business. This is an incredible and rare opportunity to work with some of the industries best in a dynamic, growing tourism business.

What We Offer

An attractive salary, relocation support and accommodation assistance in Broome, as well as:

• Generous discounts on Journey Beyond travel and experiences & up to 40% discount on Journey Beyond merchandise
• Employee referral policy payments
• Study Assistance opportunities
• Exclusive private health partnership with MediBank
• Access to leading Employee Assistance Program (EAP) providers

If this sounds like the opportunity you have been waiting for, we look forward to hearing from you.

As a Sales Advisor, you’ll master the basics of running a store, join a talented team of new friends - and most importantly – learn how to make our customers feel welcome, happy, and inspired.  

Sales Advisors at H&M are responsible for delivering a great customer experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your product and fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care. 

At H&M, we value the importance of acting in line with our company values. We believe that no matter what role you hold, both what you do and how you do it are equally important.  

As a Sales Advisor at H&M you:  

• Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor.  
• Promote the Hello Member program in line with country and store goals.  
• Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help.  
• Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities. 
• Ensure great garment care to sell the products in their best condition at the right time.  
• Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales.  
• Ensure all routines are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction.