Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role

(Your Why)

The Service Delivery Manager role is responsible for ensuring customer satisfaction is high by providing quality services delivered to customers in accordance with contracts. This role provides a single point of contact for clients in relation to the provision of contracted services and is responsible for aligning the customers’ requirements and expectations with Datacom’s service levels.

The key responsibility of the Service Delivery Manager is governance across all areas of a service(s) including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. You will be guided by the Senior SDM on daily tasks and governance activities. This role also holds Datacom to account for quality and customer experience.

What you’ll do

• Detailed understanding of service management methodologies, processes and industry standards including the ITIL framework.
• A curiosity for understanding of customers’ business strategy and alignment to service value.
• Sound understanding of technical concepts and frameworks.
• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated experience of contract, commercial and financial concepts. .
• We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

What you’ll bring

• A passion for delivering great service to customers.
• Excellent customer relationship building and management skills with strong influencing and persuasive ability.
• Manage towards positive solutions by having an ability to bring people and teams together to find outcomes-based solutions.
• Proven negotiating and commercial contract skills with the aptitude to ensure win/win situations for all parties through strong business acumen.
• Pragmatic approach to problem solving with the ability to work on complex issues through analysis of situations, variables, or data.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to network and develop productive relationships with customers, stakeholders, and suppliers. Ability to work in large, collaborative teams to achieve organisational goals.
• Strong consultative and planning skills. Ability to escalate with a solution focus.
• Strong financial management skills.
• Natural leadership with the ability to frequently interact with a variety of stakeholders and team members.
• Minimum 5 years’ experience in a Service Delivery Manager role managing contracts for the delivery of IT services with a history of high customer satisfaction, contract conformance and delivering business value.
• To be successful in your application, you must hold an active Government Baseline Security Clearance

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

 

The Business Development Manager at AHRI is entrusted with the responsibility of strategically developing and expanding relationships with senior HR professionals in large organisations  to grow AHRI membership. This role focuses on forging new business relationships and effectively managing existing accounts, thereby enhancing AHRI's influence and continuous growth.

 

HR Industry Expertise:

• Leverage a profound understanding of the HR industry to position AHRI's services as essential for organisational growth.
• Stay abreast of HR trends, industry best practices, and regulatory changes to inform business development strategies.

 

Relationship Building and Networking:

• Develop, implement, and maintain a robust account management model to service organisation member accounts effectively.
• Cultivate and nurture relationships with key senior HR professionals, promoting AHRI's offerings and driving commercial success.
• Identify and establish internal and external networks to capitalise on new and existing growth opportunities.

 

Sales and Business Development:

• Execute targeted sales and account management strategies to drive organisation member growth and engagement.
• Showcase AHRI's products and services through relationship-building, engaging presentations, and impactful meetings with prospective organisations.
• Close commercial agreements by adeptly coordinating requirements, negotiating contracts, and aligning them with business operations.

 

Building Strong Relationships:

• Build and sustain strategic relationships with internal and external stakeholders within the HR industry.
• Demonstrate a commitment to teamwork across internal teams and foster a collaborative work environment.

 

Financial Performance:

• Generate direct revenue growth from existing organisation members by understanding their needs and aligning AHRI's offerings.
• Develop and grow sales of organisational and linked memberships, as well as other AHRI products, by identifying organisation needs and providing them with AHRI led solutions 
• Monitor and analyse sales goals, providing insights into organisation membership trends, satisfaction, engagement, and overall sales performance.

• Hybrid, flexible working arrangements, including interstate or international
• Access to Training & Development, including AHRI membership and access to courses, webinars & local events
• Salary Sacrifice - super salary sacrifice & salary packaging
• Employee Discounts
• Employee Assistance Program
• Discounted Health Insurance

If you are passionate about shaping the future of human resource management in Australia, possess a strong HR industry background, and excel in relationship-building and sales, we invite you to submit your application. 

 

AHRI is an equal opportunity employer, and we encourage applications from candidates of diverse backgrounds and experiences.

 

Join AHRI, where your expertise in the HR industry can make a significant impact!

Looking for an exciting opportunity with a well-liked department? Your new company As Australia's national regulatory body, they promote the safety and protection of our marine environment and combat ship-sourced pollution. They provide the infrastructure for the safety of navigation in Australian waters, and maintain a national search and rescue service for the maritime and aviation sectors. Your new role You will be required to report to the Governance Manager via the Project Manager, P3M Capability Project. As the Assistant Project Manager, you will be responsible for leading and/or supporting the assigned project and change activities within the scope of the endorsed Project Management Plan and Change Management Plan to support successful delivery of the project. What you'll need to succeed People who are successful in this position must have the following pre-requisites: Demonstrated experience in establishing and/or managing a Portfolio Management Office, including building internal capability. Demonstrated experience in managing projects/programs in an environment with a mature PMO. Extensive knowledge in P3M frameworks and methodologies, such as PMBOK, PRINCE2, MSP, and P3O. Experience in the development and implementation of P3M frameworks, governance, policies, processes, procedures, and artefacts, including but not limited to: Developing and implementing strategic prioritisation Benefit management Risk management Financial management, including program/project budget planning and tracking What you'll get in return Competitive hourly rate reflecting a short-term contract Hybrid working arrangements As a HAYS contractor, you will receive ongoing support from a specialised consultant throughout your assignment, gaining valuable market insights and updates. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #2834674

Project Manager for award winning ACT Civil Contractor, Immediate start and attractive salary package.




Your new company



This award-winning, medium-sized local civil contractor has been operating in Canberra for over 35 years. Throughout the years, the company has steadily and sustainably grown, taking on larger and more technical projects. This highly experienced civil construction company specialise in technical infrastructure projects that sit outside the comfort zone of typical contractors. The company has a strong culture with retention and progression of staff a top priority.



Your new role



As the Project Manager you will manage the project to completion; working closely with your Foreperson and liaising with your clients and engineer's to ensure your jobs meet their HSEQ specs, budget and timelines.



You'll be responsible for the day to day management of the projects along with:





Overseeing materials, labour and plant requirements;
Tracking costs, schedules and designs, submitting claims and variations;
Assisting with tendering new work; and
Team development and culture whilst ensuring the projects are delivered successfully.





What you'll need to succeed



To be successful in this role you will be a dedicated individual with subdivision experience along with:





Understand earthworks, services and roads;
Bachelor in Civil Engineering, Diploma, or equivalent trades background;
Experience on road works, but also other civil works including subdivision, sewer, water and utilities;
You will have strong leadership skills, high level of organisation and understand design; and
Be able to work and communicate as part of a team.





What you'll get in return



Not only will you be working with an award winning company with a long standing history across the Canberra market you will always receive:





An above award salary package and benefits;
A strong ongoing pipeline of works each valued at over $20m;
Be a part of and form a strong, dedicated and collaborative team of construction professionals.





What you need to do now



If you are interested in this position and feel that you have the skills described to be successful, then submit your interest in this role by clicking 'Apply Now' and following the prompts or emailing your CV and the job title to

[email protected]

If this job isn't quite right for you but you are looking for a new position, please contact Sharnae Lignieres on 62797462 for a confidential discussion on your career or visit

www.hays.com.au/jobs

to view our other vacancies



At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.



Please click here to apply.

Multi-residential Canberra company, with strong project pipeline of $50m+, seeking experienced Site Manager Your new company Hays is working with a local Canberra builder, They've been established for over 10 years and have built an excellent reputation for delivering quality multi-residential projects. The Directors are all well-bred and well-experienced within the commercial and residential construction sector. Their combined knowledge, expertise and industry connections have seen the company go from strength to strength in recent years and continuing this upward trend. With a strong pipeline of upcoming medium & large residential developments ranging from $50m+ they are seeking an experienced Site Manager to join the team. Your new role Your new and exciting role will see you working within an experienced project team on projects north of $50m. Your daily duties will include, however not limited to;

Supervise & Coordinate contractors on site;
Manage & deliver program on time
Ensure all WHS requirements are being upheld;
Undertake trade work as necessary;
Organise the procurement and delivery of materials; and
Communicate with all relevant stakeholders

What you'll need to succeed To see you be successful in this role you will have a positive attitude & true passion for delivering quality construction projects along with;

Be a high performing tradesperson with leadership capability;
Ability to problem-solve, interpret detailed drawings and buildability;
Strong communication skills and ability to get the most of your trades;
Experience delivering top quality multi-residential projects

What you'll get in return You will be presented with an opportunity to work with a local builder in a well-established existing team along with;

Strong project pipeline with exclusive relationships with developers;
Truly unique team culture with a full social calendar;
Work with an organisation that prides itself on family friendly working conditions; and
A competitive salary, negotiable to your experience

What you need to do now If you are interested in this position and feel that you have the skills described to be successful, then submit your interest in this role by clicking 'Apply Now' and following the prompts or emailing your CV and the job title to [email protected] If this job isn't quite right for you but you are looking for a new position, please contact Sharnae Lignieres on 62797462 for a confidential discussion on your career or visit www.hays.com.au/jobs to view our other vacancies At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply. Please click here to apply.

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

 

About the Role (your why)

As Senior Cybersecurity Analyst/ Technical Account Manager, you’ll manage and oversee the vulnerability management program for government customers. You will be responsible for identifying, assessing, prioritising, and reporting on the security vulnerabilities of the customer’s systems and applications. You will interact with multiple technical delivery teams and customer application and system owners to ensure timely and effective remediation of the vulnerabilities. You’ll also have the opportunity to define, implement policies and review standard operating procedures for the vulnerability management program and mentor junior analysts. 

You’ll be Canberra based and happy to be onsite with our customer approx. 2 days per week. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

Due to customer requirements, you will need to be an Australian Citizen with an NV1 Government Security Clearance (or with a current Baseline and the ability to achieve an NV1).

 

What you’ll do

At the moment, as Senior Cybersecutiry Analyst/ Technical Account Manager you will be focused on:

• Performing vulnerability scans and assessments using tools such as Qualys, Tenable, and Rapid 7
• Analysing and validating the scan results and generating reports and dashboards for the customer and stakeholders
• Prioritising and tracking the vulnerabilities based on the risk and impact to the customer's environment
• Coordinating and communicating with the technical delivery teams and customer application and system owners to facilitate the remediation of the vulnerabilities 
• Monitoring and measuring the effectiveness of the vulnerability management program and provide feedback and recommendations for improvement
• Defining and documenting policies and standard operating procedures for the vulnerability management program. 
• Providing guidance and leadership to junior analysts and acting as a point of escalation for complex issues. 

 

We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.

 

What you’ll bring

You’ll have previous experience:

• Working for a government customer or in a highly regulated industry 
• Leading or managing a team of cyber security analysts 
• Defining and implementing policies and standard operating procedures for cyber security programs. 

 

Along with the following:

• A Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field
• A minimum of 5 years of experience in Cybersecurity, with at least 3 years of experience in vulnerability management
• A security certification such as CISSP, CISM, CEH, OSCP, or equivalent 
• Strong knowledge of common security vulnerabilities and threats, such as the OWASP Top 10, SANS Top 25, etc
• Excellent communication, collaboration, and problem-solving skills 
• Proficient use of vulnerability scanning and assessment tools such as Qualys, Tenable, and Rapid 7 
• Be familiar with vulnerability management frameworks and best practices such as NIST, OWASP, CVSS, etc
• The ability to work independently, and as part of a team; and be able to work under pressure and meet deadlines. 

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

We are a Roll’d franchisee, opearting the Roll’d store located in Canberra Outlet Centre in Fyshwick ACT 2609.

Roll’d is a rapidly growing fast-food chain that specializes in fresh, healthy, and delicious Vietnamese-inspired cuisine. We are committed to delivering exceptional customer service and maintaining the highest standards of excellence in our food and operations. Roll’d is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

As we continue to expand, we are seeking a dedicated and experienced Store Manager to lead one of our vibrant locations. As a Store Manager at Roll'd, you will be responsible for leading and managing all aspects of the restaurant's operations. Your primary focus will be on delivering exceptional customer service, driving profitability, and upholding the Roll'd standard of excellence. You will play a pivotal role in ensuring the restaurant's success by fostering a positive work environment, optimizing efficiency, and maintaining a high level of customer satisfaction.

Key Responsibilities:

Reporting to the Director, the role will include but not limited to:
• Following Roll'd standards relating to handling raw / prepared product, quality, service speed, cleanliness, and sanitation.
• Delivering fast, friendly, and accurate service to all customers.
• Adhering to Roll’d Operating Standards (ROS) as per management directions.
• Following directions for the implementation of new products and procedures.
• Actively supporting local and national promotions and advertisements to maximise sales potential.
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations.
• Ordering stock to maintain adequate levels of all required items and complete monthly stocktakes.
• Recruit, train and supervise staff members to ensure productivity.
• Following guidelines and assisting in managing, reporting, and recording all incidents, hazards, and potential hazards.
• Reporting malfunctioning equipment.
• Following all food safety, sanitation and hygiene requirements and practices.
• Performing all assigned tasks & procedures efficiently and in a timely manner.
• Assisting in the completion of station preparation, food preparation and making sure that the station area is clean.
• Unloading supplies during deliveries.
• Welcoming every customer with a smile and being genuinely friendly at all times.
• Attending to customers’ needs as a primary focus.
• Address difficult customer enquiries.
• Setting the goals and targets for all stores in consultation with the store owner.
• Ensuring the stores make the Maximum Possible Sales each and every day.
• Managing staff costs to be below 27% each week after factoring your labour expense.
• Cost of Goods for stores to remain consistently below 29% each month.
• A focus on Continual Improvement.

Qualifications:
• Previous experience in fast-food or restaurant management is preferred.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service abilities.
• Financial acumen and the ability to manage budgets effectively.
• Problem-solving and decision-making skills.
• Food safety and health regulations knowledge.
• Availability to work flexible hours, including evenings and weekends.


Pros
• Competitive salary
• Performance-based bonuses
• Opportunities for career growth within a rapidly expanding company
• A positive and collaborative work environment
• Employee discount
• Employee mentoring program
• Professional development assistance

Job Type: Full-time
Salary: $70,000.00

Our Purpose

Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.

About The Role

This is an excellent opportunity not to be missed! You will be joining a fantastic Software Asset Management team in our extensive Service Operations business. The SAM team support each other and work collaboratively across a range of managed and project services. This is a chance to make your mark in a business with strong people and customer focus.

This role is preferably located in Canberra, although remote work is supported, and is ideal for someone who is experienced in Software Asset Management and Software Licensing and keen to develop a career with loads variety and opportunity.

If you already have Baseline Security Clearance this will be advantageous, it is required.

What You’ll Bring

We’re looking for a proactive, independent, enthusiastic team member who’s interested in being part of a larger group delivering a high quality and complex service to our customers. You’ll bring expertise developed over 3+ years in a Software Asset Management, IT Asset Management, or Licensing Sales, as you will be supporting the delivery of the Software Asset Management (SAM) service for a large Federal Government account.

Your ability to work with other members of the client management team to develop and deliver quality solutions for our customer is critical to the success of our service.

As part of the role you will provide quality customer service enhancements in optimising the SAM Service, planning the service implementation, championing the delivery of the service and processes, and verification and continued maintenance of the SAM Service.

What You’ll Do

In this role you will work collaboratively with other Software Asset Management (SAM) team members, Software Licensing Consultants, and Service Delivery Managers. Essentially, the Software Asset Manager will:

• Manage the relationship with key Customer stakeholders and Datacom Managed Services.
• Act as SAM Subject Matter Expert for the account.
• Ensure effective and smooth delivery of our customer’s SAM services.
• Contribute to the achievement of the outcomes of the contract.
• Delivery and support the Business Development Process.
• Ensure that SAM plans, processes and procedures are delivered incorporating good practise methodologies, accurately documented, successfully implemented, appropriately communicated to customer’s stakeholders, and provide continuous SAM Improvement with our services for our customers.
• You are a key contributor to the management of the Software Asset Lifecycle for our customer. This includes identifying the software inventory, capturing license entitlements, performing ongoing software compliance checks, and remediation as appropriate.
• Manage, maintain, and facilitate the renewal of software maintenance by validating the renewal details to ensure the information is correct and valid and also update the Software Asset Register/Technology with the new licensing details.
• Facilitate software procurement for the account including the tasks of retrieving quotes from software vendors or Datacom’s internal procurement team, approval from the business and facilitating the procurement and associated software lifecycle tasks.
• Review current software Terms and Conditions, License Agreements, and License Contracts to ensure that the account is not exposed to any breaches or risks.
• Provide quality customer service through adherence to Datacom’s Asset Management service delivery methodology and processes.
• Experience in using SAM technologies and their capabilities, in particular, Flexera FlexNet Manager Suite and/or Snow License Manager. You will be responsible for monitoring the health of the SAM technology and will proactively work with technical teams to ensure the technology is maintained to acceptable standards.
• Experience with ITSM tools like Cherwell or Service Now will be advantageous.
• Interpret data outputs from the SAM technologies and other tools to provide accurate and timely reporting.
• Be able to follow documented procedures to support the deliver of consistent services.
• Perform license reclamation activity and record cost avoidance.
• Propose remediation and optimisation activities that may result in reduced compliance risk and/or financial savings and cost avoidance.
• Liaise with service management, and customer teams to define, optimise, and develop SAM standards, processes, procedures, plans and controls to ensure appropriate service asset information is recorded and maintained.
• Work collaboratively with a larger SAM team in delivering SAM Services as well as autonomously within your dedicated account.

You must hold Australian Citizenship as a Baseline Security Clearance is required, and it will be advantageous if you already have one.

Culture and Benefits

Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

At Datacom you'll be recognised and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

If you would like to know more and this sounds like you. Please apply online today!

Your new company
Join Now: Federal Government Agency Seeks A PS5/6 Case Management 12-Month Non-Ongoing Role.

Your new role
As an APS 6 Case Manager, you'll independently handle complex tasks guided by legislation, policies, and standards. You'll lead, plan, manage resources, and make decisions for your team. You have the autonomy to use initiative and judgement in interpreting legislation and policy to achieve outcomes.

Your responsibilities include, but are not limited to:


Manage complex cases, analyse for early resolution options.
Gather required information and advice for effective matter resolution.
Utilise alternate dispute resolution methods and advocacy skills in line with model litigant principles.
Participate in client-led Case Conferences, Conciliations, and Hearings.
Prepare documentation outlining resolution options and outcomes for Case Management meetings.


What you'll need to succeed
To be eligible for this position you will need to be an Australian Citizen, hold a Federal Government Security Clearance (Baseline, NV1 or NV2) or be willing to obtain one.

Candidates who are permanently employed in the APS are encouraged to apply as a section 26, labour hire, or NGO. Also, candidates who are currently working in a private sector with strong transferable skills, are highly encouraged to apply.

What you'll get in return
You will be offered an initial 12-months non-ongoing contract with possible extension in an inclusive and progressive team within one of the Government's leading Department in Canberra.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected] or call Deng Achiek on 0261323808 or 0459905721 to discuss further.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

What you get to do in this role:

The role of the Success Advocate is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.

• You will oversee the engagement and outcomes for customers in your portfolio
• Ensure customers are technically healthy and on the most recent version of our product
• Leverage existing Success Plays to assist customers, but also assist new Success Plays
• Work with customers to create new use case/success stories
• Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
• Guide other ServiceNow teams to address customer issues
• Oversee projects identified by leaders
• Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem